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Reviews of Hyatt Regency Koh Samui

5 out of 5
Hyatt Regency Koh Samui
99/11 Moo 5, Koh Samui, Surat Thani

Reviews

9.2

Wonderful

Rating 10 - Excellent. 145 out of 204 reviews" "
Rating 8 - Good. 40 out of 204 reviews" "
Rating 6 - Okay. 11 out of 204 reviews" "
Rating 4 - Poor. 6 out of 204 reviews" "
Rating 2 - Terrible. 2 out of 204 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Svetlana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff was very friendly and helpful. Ideal for families with kids
Stayed 8 nights in Apr 2024

10/10 Excellent

Hafees

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for our family wedding. Can’t fault the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Yael, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect stay! Highly recommended! One minor thing to keep in mind, the hotel's beaches have some rocks, so we needed to go to other beaches.
Stayed 6 nights in Apr 2024
Response from Hyatt Regency Koh Samui Management on 18 Apr 2024
Dear Yael,Thank you so much for taking the time to leave a perfect 5-star review on Expedia! We're thrilled to hear that you loved your stay with us. We appreciate your kind words and recommendation!We'd love to welcome you back for another perfect stay in the future.Sincerely,

4/10 Poor

Chris

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We loved our welcome drinks and front desk staffs. We loved the atmosphere by the beach, pools, the pool staff was very friendly and SeaSun restaurant staffs were friendly and made us delicious cocktails. We booked 4 rooms to surprise my family for the Thai New Year all the way from New York City. The issues were 2 rooms out of 4 rooms had some facilities problems. First room issue was the outlet in the bathroom and AC unit wasn’t working. We called front desk and they be able to sent someone from maintenance to fix it luckily. The second room issue was the front door couldn’t locked and unsafe, AC unit was working very poorly. We called and they be able to responded on 1 out of 2 and fix the AC unit but never responded to fix the front door that couldn’t lock for the rest of the stay. It was 4 days 3 nights stayed. Buffet staffs were so rude to my auntie. One of the staffs were asked if we need any drinks, juice, coffee or anything to start the breakfast buffet. The staff responded was “juice you can help yourself at the bar we do not offer juice service to the table” meanwhile at Sri Panwa they be able to assist us with the very basic simple inquiries without hesitation or any kind of attitude. We definitely not looking forward to come back with my whole family of 14 people and the amount of the money that we spent it should be minimal issues regarding all the issues were occurred during our stays to celebrate our Thai New Year nor stay for the future.
Stayed 3 nights in Apr 2024

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Apr 2024
Response from Hyatt Regency Koh Samui Management on 13 Apr 2024
Dear Carolina,Thank you so much for taking the time to share your experience with us. We're delighted to hear that you had a wonderful stay at Hyatt Regency Koh Samui.We can't wait to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Wafa H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views. Excellent service, good dining
Stayed 5 nights in Mar 2024

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant Lagan cuisine or whatever it was called gave me and my brother both severe food poisoning for the entire day. Was the only meal we ate that day so we were 100 percent sure. Do not recommend the restaurant and don’t eat the chicken pad Thai. Not the hotels fault really but was very disappointing. We were living in the bathroom for about 30 hours.
Stayed 5 nights in Feb 2024
Response from Hyatt Regency Koh Samui Management on 26 Feb 2024
Dear Sam,Thank you for your feedback on your food and beverage experience. Our guests’ safety and well-being are our top priority. Our culinary team has conducted a thorough investigation into the matter. Please rest assured that we will continue to improve our service.Best regards,

10/10 Excellent

Marita

Stayed 3 nights in Feb 2024
Response from Hyatt Regency Koh Samui Management on 27 Mar 2024
Dear Marita,Thank you so much for taking the time to share your feedback. We were so happy to see your 5-star review on Expedia! We appreciate you choosing our hotel and we look forward to welcoming you back again soon for another wonderful stay.Warm regards,

8/10 Good

Adel, jeddah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Its totally not clean the po
Stayed 3 nights in Feb 2024
Response from Hyatt Regency Koh Samui Management on 14 Feb 2024
Dear Adel,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously and we will address this issue immediately to ensure that it does not happen again in the future. If there is anything else we can do to make your stay more enjoyable, please let us know. Best regards,

10/10 Excellent

Moyo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning property. Truly took my breathe away with how beautiful and peaceful the property is. Definitely will be back !
Stayed 4 nights in Feb 2024
Response from Hyatt Regency Koh Samui Management on 9 Feb 2024
Dear Moyo,Thank you so much for your heartfelt review! We are delighted to hear that our property left you breathless with its beauty and tranquility. It's wonderful to know that you had such a positive experience, and we look forward to welcoming you back for another unforgettable stay.Warm regards,

10/10 Excellent

Parvinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 2 Feb 2024
Dear Parvinder,We are truly honoured to receive your perfect 10 out of 10 rating. Thank you for taking the time to share your positive experience. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. We appreciate your patronage and look forward to welcoming you back to Hyatt Regency Koh Samui for another outstanding stay.Warm regards,

10/10 Excellent

somkid

Stayed 2 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 2 Feb 2024
Dear Somkid,We are truly honoured to receive your perfect 10 out of 10 rating. Thank you for taking the time to share your positive experience. Your satisfaction is our utmost priority, and we are delighted to have met your expectations. We appreciate your patronage and look forward to welcoming you back to Hyatt Regency Koh Samui for another outstanding stay.Warm regards,

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Hyatt Regency Koh Samui. The property and rooms are of great quality. The facilities for the resort are great, with several pools and a private beach to choose from. Special call out to Looktan from the Club Lounge, who’s service was amazing and helpful. Also recommend using the spa at the property as it was great. Will be staying again.
Stayed 4 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 2 Feb 2024
Dear Bradley,Thank you for taking the time to share your fantastic review on Expedia. We are thrilled to hear that you enjoyed your stay at Hyatt Regency Koh Samui.Special thanks for recognizing Looktan for her amazing and helpful service. We will ensure your commendation reaches her. We're glad you had a positive experience at our spa, and we appreciate your recommendation.We look forward to welcoming you back for another exceptional stay at Hyatt Regency Koh Samui.Best regards,

10/10 Excellent

liron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. There was no closets in our room to store our stuff so everything was left at our suitcase which is uncomfortable. Also, hotel is distanced from the chaweng center, no option to walk so a car or scooter is a must. Using taxi is not convenient (on average 4 trips a day if you want to go to bars at night )
Stayed 4 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 2 Feb 2024
Dear Liron,Thank you for choosing Hyatt Regency Koh Samui for your recent stay and for sharing your feedback. We are pleased to hear that you enjoyed our hotel and staff.We have noted your feedback about the lack of closets in the room, and we'll explore options to enhance storage.We also appreciate your insight regarding transportation options. Our team will look into ways to make transportation more convenient and accessible for our guests.Once again, we appreciate your valuable feedback, and we hope to welcome you back to Hyatt Regency Koh Samui for another exceptional experience.Best regards,

10/10 Excellent

Mildred Smirna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 2 Feb 2024
Dear Mildred,Thank you for your kind 5 out of 5 reviews on Expedia. We greatly appreciate your feedback and it motivates us to continue providing excellent service. If you need any further assistance to enhance your future travel experiences, please don't hesitate to contact us.Best regards,

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new resort.
Stayed 4 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 22 Jan 2024
Dear James,Thank you for taking the time to leave a review. We're thrilled to hear that you had a pleasant experience at our resort. Your positive feedback means a lot to us and we hope to continue providing excellent service.If there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for an even more delightful experience.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 14 nights here at Hyatt. We love the resort and all the staffs. The beach is not too much .
Stayed 14 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 22 Jan 2024
Dear Katherine,Thank you for taking the time to share your perfect 5/5 rating on Expedia. We are thrilled to hear that you enjoyed your 14-night stay at Hyatt Regency Koh Samui and that you love both the resort and our dedicated staff.We appreciate your support and look forward to welcoming you back for another wonderful stay in the future. Warm regards,

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to staff like B from restaurant and staff like Tu from concierge had made my stay awesome. A shout out to the housekeeping team for cleaning my messy room everyday.
Stayed 3 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 22 Jan 2024
Dear Wesley,Thank you for taking the time to share your review of your recent stay at Hyatt Regency Koh Samui. We are thrilled to learn that your experience with us was excellent, earning a perfect 5 out of 5.Your kind words about our dedicated staff, especially B from the restaurant, Tu from the concierge, and the housekeeping team, are truly heartening. It's always our goal to provide outstanding service and create memorable experiences for our guests.We'll share your compliments with the team and look forward to welcoming you back for another fantastic experience.Warm regards,

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 22 Jan 2024
Dear Sonia,Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We appreciate your thoughtful review that you enjoyed your time with us. Your positive comments inspire and motivate our team to continue delivering exceptional service.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

8/10 Good

Simon

Stayed 7 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 2 Feb 2024
Dear Simon,Thank you for taking the time to leave a review. We're thrilled to hear that you had a pleasant experience at our resort. Your positive feedback means a lot to us and we hope to continue providing excellent service.If there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for an even more delightful experience.Best regards,

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing the rooms are all modern and spacious, beds are comfortable. The resort itself is beautiful. The only drawback would be the beach area does not contain sand but small little tiny rocks, the beach area is also limited in size and large rocks in the water. Overall amazing stay great food and great atmosphere.
Stayed 4 nights in Jan 2024
Response from Hyatt Regency Koh Samui Management on 10 Jan 2024
Dear Adrian,Thank you for sharing your experience at Hyatt Regency Koh Samui. We're delighted that you enjoyed the modern, spacious rooms, beds, and the resort atmosphere.We acknowledge your feedback about the beach area and its limitations. We apologize for any inconvenience and appreciate your insights. We look forward to welcoming you back for another incredible stay.Best regards,

6/10 Okay

Sanh

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hyatt Regency Koh Samui Management on 10 Jan 2024
Dear Sanh,Dear Olof,Thank you for taking the time to share your feedback about your recent stay at Hyatt Regency Koh Samui. We continuously strive to provide exceptional service and create memorable moments for our guests.If there's anything specific you loved about your stay or any suggestions you'd like to share for improvement, we'd be grateful to hear them. We look forward to welcoming you back to Hyatt Regency Koh Samui for another fantastic stay.Best regards,

8/10 Good

Anna

Stayed 10 nights in Dec 2023
Response from Hyatt Regency Koh Samui Management on 10 Jan 2024
Dear Anna,Thank you for taking the time to share your feedback about your recent stay at Hyatt Regency Koh Samui. We continuously strive to provide exceptional service and create memorable moments for our guests.If there's anything specific you loved about your stay or any suggestions you'd like to share for improvement, we'd be grateful to hear them. We look forward to welcoming you back to Hyatt Regency Koh Samui for another fantastic stay.Best regards,

10/10 Excellent

Jukka

Stayed 4 nights in Dec 2023
Response from Hyatt Regency Koh Samui Management on 14 Dec 2023
Dear Jukka,Thank you for sharing your positive review of Hyatt Regency Koh Samui. We're delighted to learn about your exceptional experience and the perfect 10 out of 10 rating.At Hyatt Regency Koh Samui, we constantly strive to create memorable moments for our guests, and your positive feedback reinforces our commitment.Should your travels bring you back to the island, we look forward to welcoming you again.Warm regards,

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hyatt Regency Koh Samui Management on 14 Dec 2023
Dear Julia,Thank you for sharing your positive review of Hyatt Regency Koh Samui. We're delighted to learn about your exceptional experience and the perfect 5 out of 5 rating.At Hyatt Regency Koh Samui, we constantly strive to create memorable moments for our guests, and your positive feedback reinforces our commitment.Should your travels bring you back to the island, we look forward to welcoming you again.Warm regards,

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, great service and food!
Stayed 1 night in Dec 2023
Response from Hyatt Regency Koh Samui Management on 14 Dec 2023
Dear Eric,Thank you for sharing your positive review of Hyatt Regency Koh Samui. We're delighted to learn about your exceptional experience and the perfect 5 out of 5 rating.At Hyatt Regency Koh Samui, we constantly strive to create memorable moments for our guests, and your positive feedback reinforces our commitment.Should your travels bring you back to the island, we look forward to welcoming you again.Warm regards,

8/10 Good

Samreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hyatt Regency Koh Samui Management on 14 Dec 2023
Dear Samreen,Thank you for taking the time to share your feedback on Hyatt Regency Koh Samui. We'd love to know more about your specific highlights or any areas where we can improve further. Your insights are invaluable in helping us enhance our guest experience.We hope to welcome you back for another delightful stay.Best Regards,

10/10 Excellent

Shamsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most flawless hotel experiences. The property is beautiful and the staff are beyond amazing. Everyone I spoke to is very courteous. The food was excellent. The service is impeccable. Please consider adopting the cats that live on the property, especially the cats. The guests love them and they bring very good luck. Thank you for a great stay in Koh Samui.
Stayed 7 nights in Nov 2023
Response from Hyatt Regency Koh Samui Management on 23 Nov 2023
Dear Shamsha,Thank you for your wonderful review! We're thrilled to hear that you had a memorable experience at Hyatt Regency Koh Samui. Your kind words about our property and staff are truly appreciated. Your suggestion regarding adopting the cats living on the property is noted as we are a pet-friendly hotel.Once again, thank you for choosing our hotel in Koh Samui and for expressing your satisfaction with your overall stay. We hope to welcome you back in the future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hyatt Regency Koh Samui Management on 7 Nov 2023
Dear Guest,Thank you for your amazing 10 out of 10 scores on your recent stay at Hyatt Regency Koh Samui. Your positive feedback is greatly appreciated and we are thrilled that you had a fantastic experience with us.We sincerely thank you for choosing our hotel and we look forward to welcoming you back in the future. Best regards,

8/10 Good

Alan

Stayed 2 nights in Nov 2023
Response from Hyatt Regency Koh Samui Management on 7 Nov 2023
Dear Alan,Thank you for your 8/10 review of your recent stay. We greatly appreciate your positive feedback and are thrilled to know that you had a fantastic experience with us.We sincerely thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Indranil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Hyatt Regency Koh Samui Management on 29 Oct 2023
Dear Indranil,Thank you for your perfect 10 out of 10 score on Hotels.com. Your fantastic rating is truly appreciated, and we hope to welcome you back to Hyatt Regency Koh Samui for another exceptional stay.Best regards,

10/10 Excellent

Guillermo

Stayed 2 nights in Oct 2023
Response from Hyatt Regency Koh Samui Management on 17 Nov 2023
Dear Guillermo,Thank you for your amazing 5-star review. We are thrilled that you had a fantastic experience with us.We sincerely thank you for choosing our hotel and we look forward to welcoming you back in the future. Best regards,

8/10 Good

Alran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hyatt Regency Koh Samui Management on 29 Oct 2023
Dear Alran,Thank you for sharing your review. It's great to hear that you had a positive experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

8/10 Good

Nadav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grate hotel, eat elsewhere.
Excellent hotel facilities and service, BUT And it's a big BUT Their prices for all the services on top of the room price (which is high but reasonable for that type of hotel) are very expensive and there's no legitimate reason behind it. You can find top level hotels with reasonable prices for food and extras. You need to pay, and a lot, for anything else From paint canvas in the kids club to a simple burger in the pool restaurant. Same burger triple the price.
Stayed 8 nights in Sep 2023
Response from Hyatt Regency Koh Samui Management on 6 Oct 2023
Dear Nadav,We greatly appreciate your review on Hotels.com regarding your recent stay at Hyatt Regency Koh Samui. Your feedback is important to us, and we're glad to hear you found our hotel facilities and service excellent.We understand your concerns about the pricing of our additional services. Rest assured, we will review our pricing structure to ensure it aligns with the overall value we aim to offer.Thank you for choosing Hyatt Regency Koh Samui, and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Pamela

The hotel was very beautiful and all the staff were amazing!
Stayed 7 nights in Sep 2023
Response from Hyatt Regency Koh Samui Management on 29 Sept 2023
Dear Pamela,We're thrilled to have exceeded your expectations, and your perfect score and glowing review are a testament to our dedication to providing exceptional experiences. We can't wait to welcome you back for another memorable stay at Hyatt Regency Koh Samui.Warm regards,

6/10 Okay

Ricki

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice pepole Hotel prices are too high, even for luxury hotel. Pools are big with nice view, kids zone are not good enough
Stayed 6 nights in Sep 2023
Response from Hyatt Regency Koh Samui Management on 29 Sept 2023
Dear Ricki,Thank you for your feedback on Hotels.com. We appreciate your kind words about our friendly staff and beautiful pools with scenic views.We understand your concerns about pricing and the kids' zone, and we're continuously working to enhance our offerings. We hope you'll consider returning in the future to experience our new Camp Hyatt.Warm regards,

10/10 Excellent

Tan

Stayed 3 nights in Sep 2023
Response from Hyatt Regency Koh Samui Management on 29 Sept 2023
Dear Tan,Thank you for your perfect 10/10 rating on Hotels.com! We're thrilled to hear that you had an exceptional experience during your stay at Hyatt Regency Koh Samui. Your positive feedback means a lot to us, and we can't wait to welcome you back for another great holiday.Best regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hyatt Regency Koh Samui Management on 19 Sept 2023
Dear Daniel,Thank you for your outstanding 10/10 review of your recent stay at Hyatt Regency Koh Samui. We greatly appreciate your positive feedback and are thrilled to know that you had a great experience.We look forward to your future visit. Travel safely!Best regards,

10/10 Excellent

Fernand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with excellent services. The pool is beautiful.
Stayed 2 nights in Sep 2023
Response from Fah on 11 Sept 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Clement

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, beautiful views. The resort was very well maintained and looked modern and new.
Stayed 3 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 5 Sept 2023
Dear Clement,Thank you for your kind words and positive feedback about your recent resort experience. We appreciate your appreciation of our service and breathtaking views.Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience in the future.Warm regards,

10/10 Excellent

Aishah Binte

Stayed 5 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 5 Sept 2023
Dear Binte,Thank you for your amazing 10/10 review of your recent stay at Hyatt Regency Koh Samui. We truly appreciate your positive feedback and are delighted to hear that you had a fantastic experience with us.We hope to welcome you back in the future. Safe travels!Best regards,

10/10 Excellent

Ken

Stayed 5 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 5 Sept 2023
Dear Ken,Thank you for your amazing 10 out of 10 scores for your recent stay at Hyatt Regency Koh Samui. Your positive feedback is greatly appreciated and we are thrilled that you had a fantastic experience with us.We sincerely thank you for choosing our hotel and we look forward to welcoming you back in the future. Have a safe journey!Best regards,

10/10 Excellent

itamar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 25 Aug 2023
Dear Itamar,Thank you for your perfect 10 out of 10 reviews for your stay at Hyatt Regency Koh Samui! We are absolutely thrilled to learn that you had a truly exceptional experience, and we look forward to the opportunity of welcoming you back in the near future.Best regards,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 25 Aug 2023
Dear Greg,Thank you for your perfect 10 out of 10 reviews for your stay at Hyatt Regency Koh Samui! We are absolutely thrilled to learn that you had a truly exceptional experience, and we look forward to the opportunity of welcoming you back in the near future.Best regards,

6/10 Okay

Gaspare

Stayed 7 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 25 Aug 2023
Dear Gaspare,Thank you for taking the time to provide your valuable feedback. We appreciate your understanding and would like to express our sincere apologies for any inconvenience you encountered during your stay at Hyatt Regency Koh Samui. Your satisfaction is of utmost importance to us, and we are committed to addressing the issues you have raised. We truly value your patronage and look forward to the opportunity of welcoming you back in the future for an enhanced experience that exceeds your expectations.Best regards,

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
היה נהדר
Stayed 3 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 5 Sept 2023
Dear Ariel,Thank you for your amazing 10 out of 10 stars of your recent stay at Hyatt Regency Koh Samui. Your positive feedback is greatly appreciated and we are thrilled that you had a fantastic experience with us.We sincerely thank you for choosing our hotel and we look forward to welcoming you back in the future. Have a safe journey!Best regards,

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the madness of Chaweng
Excellent location. Stunning views. F&B service was great. Only small issue I had was kids in the adults only area but I guess that’s difficult to police. Also not very suitable for those with accessibility issues although the buggy services are excellent
Stayed 2 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 5 Sept 2023
Dear Brenda,Thank you for your lovely feedback and beautiful photos! We're delighted to hear that you enjoyed our wonderful location and breathtaking views. We value your understanding regarding the challenge of monitoring children in the adults-only area, and we will strive to ensure a peaceful experience for all guests. Although we acknowledge accessibility may be a concern, we're glad our team could assist you. If there's anything else we can do to improve your experience, please don't hesitate to inform us. We sincerely thank you for choosing our hotel and we look forward to welcoming you back in the future. Best regards,

10/10 Excellent

Dana

Stayed 3 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 5 Sept 2023
Dear Dana,Thank you for leaving us a fantastic 5-star review for your recent stay at Hyatt Regency Koh Samui! We are thrilled to hear about your positive experience. Your feedback is greatly appreciated, and we hope to welcome you back in the future!Best regards,

10/10 Excellent

Tony, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Hyatt Regency Koh Samui Team on 9 Aug 2023
Dear Tony,Thank you so much for taking the time to write a review and for giving us a perfect rating of 5 out of 5! We look forward to welcoming you again in the future and providing you with even more exceptional experiences.

10/10 Excellent

khalid

Stayed 3 nights in Jul 2023
Response from Hyatt Regency Koh Samui Team on 25 Aug 2023
Dear Khalid,We are delighted to hear that you had a wonderful experience during your stay at the Hyatt Regency Koh Samui! Thank you for taking the time to share your feedback and awarding us a perfect 5 out of 5 rating.Should your travels bring you back to Koh Samui, we would be thrilled to welcome you again. Thank you for choosing Hyatt Regency, and we look forward to the opportunity to serve you once more in the future.