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Reviews of Centara Reserve Samui

5 out of 5
Centara Reserve Samui
38/2 Moo 3, Borpud, Surat Thani,, Koh Samui, Koh Samui

Reviews

9.4

Exceptional

Rating 10 - Excellent. 129 out of 157 reviews" "
Rating 8 - Good. 16 out of 157 reviews" "
Rating 6 - Okay. 4 out of 157 reviews" "
Rating 4 - Poor. 4 out of 157 reviews" "
Rating 2 - Terrible. 4 out of 157 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ofir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Piero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent perfect
Stayed 4 nights in Apr 2024

4/10 Poor

Troy Anthony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
First, upon arrival to the room, we were greeted to a basket of used feminine pads. The resort apologized with a cheap bottle of wine. We also encountered dirty glasses in our room on multiple days and also at breakfast. And the air conditioning worked sometimes and at other times not. The only positive thing was the staff were very nice and tried hard. I expect the hotel to apologize for the inconvenience so that others potential guests will ignore this review and stay at the resort. But the same old tired apologies I’ve read by theses resorts are just that. More to the point, they’re b.s. And I’m sorry to have to post such a bad review. However, I spent $2500 for four nights at what was supposed to be a 5 star luxury resort. It is not luxurious and they should be ashamed of themselves. If you’re reading this and don’t want to be disappointed, please stay at the Conrad or Six Senses or some other resort.
Stayed 4 nights in Apr 2024
Response from Mam on 18 Apr 2024
Dear Mr. Troy Anthony I recognize your time is valuable and appreciate the feedback you have provided. We truly appreciate the time to share your thoughts regarding your experiences.We are grateful you bringing it to our attention regards your experienced and especially the cleanliness in the room and the condition of the A/C was not stable. These are such a constructive feedback. I sincerely apologize for failing to meet your expectations and this was not the experience that we want our guest to encounter during the stay. I have shared your message appropriately within our management team so that we can improve our services to meet and exceed expectations. This is a teachable moment for us, we have discussed our service standards and reviewed improvement opportunities in the service we provide. Rest assured that this is not the standard of service quality that we want our guests to experience, and we will ensure the improvement is made forthwith in order to maintain our service standard with consistently services provide to our value guest. Once again, we appreciate you taking the time to share your feedback. We are looking forward to an opportunity to welcome you back to our hotel in the near future, please let us know for any further assistance you may require.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

4/10 Poor

FREDERIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two stars only not because of Centara but Expedia. Booked 10 nights and flight was delayed for 24hrs by United Airlines due to crew swap issues resulting to over $1,000 in unplanned layover expenses (One night in Singapore and one night charged at Centara that we didn’t use because of the flight delay). Awful experience with United Airlines…
Stayed 10 nights in Mar 2024
Response from Mam on 10 Apr 2024
Dear FREDERICThank you for your staying at Centara Reserve Samui and for taking time to share your feedback with us. I am sorry to hear about the problem that you have encountered with the airline and the booking system. We hope to have the chance to welcome you again. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Zeezee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay. Walking distance to amenities.
Stayed 6 nights in Mar 2024
Response from Mam on 27 Mar 2024
Dear ZeezeeThank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours Thitichayakorn Bualard Quality Assurance and Hygiene Manager

4/10 Poor

alberto

Travelled with family
Disliked: Amenities, property conditions & facilities
Il contesto: hotel 5 stelle Bene camera vista mare deluxe senza nessun mobile e piani d appoggio (solo 3 cassetti in cui sopra la cassaforte che genera un piccolo ripiano) 6 attaccapanni ad in basso un ripiano unico In camera nessun mobile e quindi nessun ripiano Forse si dimenticano che essendo un hotel per vacanze gli ospiti si portano le valigie e di conseguenza hanno bisogno di spazi adeguati Il bagno anche qui a malapena ci si poteva appoggiare un beauty Prese elettriche malconcie che facevano contatto supportandole verso l alto con spessori di fortuna Ci hanno poi portato 3 cassettiere di cui una con cassetti rotti Che dire Sembra impossibile ma questo è quanto Ci siamo chiesti io e mia moglie che forse era una camera in cui prima c è stato un neonato e che per posizionare la culla hanno tolto i mobili No. !!tutte le camere da noi viste mentre facevano le pulizie erano senza mobili!!! Non aggiungo altro Qualsiasi hotel in zona anche con classificazione inferiore sarà sicuramente meglio Mi dispiace aver fatto una recensione così ma è una recensione oggettiva
Stayed 7 nights in Mar 2024
Response from Mam on 15 Mar 2024
Dear Mr. Alberto Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having the opportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always so hard to leave this hotel. Wonderful white sand beach, you can swim out 50 meters and still touch the bottom, modern rooms and facilities. Lovely staff and spa. I look forward to the next visit.
Stayed 2 nights in Feb 2024
Response from Mam on 28 Feb 2024
Dear Ann,Thank you very for a lovely review with a high score. We are glad to hear that you had a pleasant stay with us and enjoyed with the location and facilities. Your compliment to our spa team is highly appreciated. is highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific experience all around. Beautiful beachfront property, two spectacular pools (adult only and family), perfect location on Chaweng Beach (close to the action if you want it, but not too close if you want peace and quiet). Rooms are very nice, modern and clean. Service and staff was top notch. Excellent breakfast buffet, tons of variety and all was very good quality. Highly recommend Centara Reserve, I will stay again if I return to Samui.
Stayed 5 nights in Feb 2024
Response from Mam on 28 Feb 2024
Dear AustinThank you very much for taking time to share your feedback with a high rating. We are glad to hear that you enjoyed with our facilities and impress with the location.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel, Diamond Bar

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beach front hotel, the staff were nice. Food selections are great, love the breakfast. Have free Gin and Whiskey in the room, this is definitely a plus.
Stayed 3 nights in Jan 2024
Response from Mam on 25 Jan 2024
Dear illhwanThank you very much for a nice review. We are happy to read that you enjoyed our breakfast as well as the minibar in the room. We are looking forward to welcoming you back to the island again. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Nami

Stayed 4 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Ammar, Fairfax

Stayed 4 nights in Dec 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit, and we'll be back again for sure!
Our second stay. Last time we stayed one week, and loved it so much we stayed 2 weeks this time. Really comfortable rooms, lovely big comfy beds. We stayed in the basic garden view room and it was perfectly sufficient for a couple. The gardens are gorgeous, and you can still see the ocean from the balcony. The pools are fantastic, that the food everywhere at the hotel is excellent! and the staff - are all amazing! We will be back again for sure.
Stayed 13 nights in Dec 2023
Response from Mam on 9 Jan 2024
Dear MThank you very much for taking time to share your feedback on Expedia with a high rating. We are glad to read that you enjoyed with our facility and room.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Devin

Stayed 3 nights in Dec 2023

10/10 Excellent

JAEHEE

Liked: Cleanliness, staff & service, property conditions & facilities
I just moved to Kimpton hotel from Centra Reserve. I wanted to have 2 different experience. Centra staffs are over beyond nicer than Kimpton. It is different level. The Kimpton is very dark. They do not offer 5 star service in terms of staff. So if anyone try to compare smile of this country choose Centara vs Kimpton Katalay. I think you will enjoy their hospitality, also the ppl in the front desk - Big (the guy name) he is so nice and all other ladies and pool staffs, restaurant staffs are doing their best. I felt so good and appreciate even I was not happy with noise from the next beach club and had to move to the different room. They are amazing do not hesitate ❤️❤️
Response from Mam on 2 Jan 2024
Dear JAEHEEDear Khun RossThank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

2/10 Terrible

Kaveh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charge for everything even water in the restaurant and nothing was testy breakfast was ok but dinner was so bad
Stayed 4 nights in Dec 2023
Response from Mam on 27 Dec 2023
Dear KavehThank you very much for taking time to share your feedback on Hotels.com. We are glad to learn about your positive experience with the quality of breakfast and dinner. Please accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having theopportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive, mediocre 3* hotel
Lovely resort. Well kept. Labourers work hard in sunlight. No fans or water. Despicable treatment of humans. Bad lighting outside. Dead snails everywhere as no one can see where to step. ‘5*’ hotel can’t keep pools open longer than 7pm. Great breakfast. Make sure u get there & finish by 8:30am. After that staff can’t keep up. Mix up orders, forget things. Breakfast timing only until 10:30am. So much for a ‘5*’ hotel. Free minibar. Low quality juices given. Genius who came up with design should be administered to asylum. Stone floors in bedroom but WOOD in bathroom. It’s a walk in shower room. Water has rotted walls & floors. Damp marks everywhere. Strange, disgusting permanent smell even after leaving windows open all day. This isn’t something cleaner can do. Bathrooms need to be completely renovated. Fixtures never clean. In room dining is expensive & mediocre. I ordered kids menu set. Supposed to be 1 main & 1 side. Ordered chicken strips & fries. Got a call from reception saying fries are a main. I wanted to call her stupid. On checkout female staff asked for slippers back! I told her they r used. She said they wash them & give to next guest. Made me open up suitcase. I tried to hide dirty clothes so public & male staff can’t see! ‘5*’ hotel is too poor to allow guests who have paid 1000s to take slippers. Scum. Room also has flip flops. DIRTY. Don’t use unless you want fungus. No guest used theirs.
Stayed 5 nights in Dec 2023
Response from Mam on 28 Dec 2023
Dear Valued GuestThank you very much for taking time to share your feedback. We are glad to learn about your negative experiences. - For the safety and security the pool operates daily during 7:00AM - 7:00PM which applies to all resort and hotel in the Samui - Bathroom floor is granite not wooden. We know that bathroom floor get effect from the chemical and we are now on processing for the future project- Miscommunication that happened with In Room Dining needs to put as first priority though training especially when the new menus implemented- Inappropriate service during checking out. We realized for this serious case and discussed with concerned department to prevent this kind of issuePlease accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having theopportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is stunning and the staff went above and beyond. All so friendly and willing to help and get you anything you need. The breakfast was unreal. So many delicious options! I can’t wait to stay at this hotel again one day. Highly recommend!!
Stayed 6 nights in Dec 2023
Response from Mam on 22 Dec 2023
Dear Ms. Jennifer Thank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

NATALIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Geeta

Stayed 5 nights in Nov 2023

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property right on the ocean with beautiful facilities. New building that is very well kept.
Stayed 4 nights in Nov 2023
Response from Mam on 4 Dec 2023
Dear Mr. Brayden DirksenThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Laura V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, Hotel is beautiful. Super friendly staff, great for Families. Staff super friendly.
Stayed 4 nights in Nov 2023
Response from Mam on 26 Nov 2023
Dear Ms. Laura VOThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff and beach are all amazing. The staff is insanely attentive and looked after our every need. They have an app that allows you to chat with a virtually concierge who replies instantly and addresses any and every need. The pool staff are all first rate and really make you feel looked after. The resort is super modern and beautiful. The gym is one of the best I’ve seen at a resort and the daily “surprise of the day” delivered to your room, is a super nice touch. All the restaurants looked really nice, but we didn’t eat at any and chose to eat off resort during our stay. Would definitely stay again if back on the island. Highly recommended, can’t go wrong
Stayed 5 nights in Nov 2023
Response from Mam on 22 Nov 2023
Dear Mr. Mark ZettelThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Wing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our wedding here and the level of attention and detail by the staff were beyond exceptional and far exceeded our expectations. The staff and level of service truly made our special day memorable and we are glad they were apart of it. Well done!
Stayed 7 nights in Oct 2023
Response from Mam on 30 Oct 2023
Dear Mr. Wing PhanThank you very much for taking time to share your feedback on Expedia with a high rating and thank you for choosing us to be a part of your story on the wedding. We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2023
Response from Mam on 23 Oct 2023
Dear Ms. Jade HouThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property on a beautiful beach. Friendly and attentive staff.
Stayed 2 nights in Oct 2023
Response from Mam on 23 Oct 2023
Dear Mrs. AnnThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Muhammad Zulfathi

Stayed 5 nights in Oct 2023

10/10 Excellent

Kooksun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at another resort as well while we were in Koh Samui (that was more expensive than Centara Reserve) but we missed Centara! Very nice beach and pools, great service, breakfast buffet, fresh rooms, etc... no complaints and would be happy to revisit and recommend.
Stayed 3 nights in Oct 2023
Response from Mam on 17 Oct 2023
Dear KooksunThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

8/10 Good

Mor

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Good
We arrived to Centara Reserve Samui because of a recommendation from friends who stayed at the hotel. Our experience was different from what they described, it was still good overall. But could be better. 1. The room was not clean. We had flip flops of someone else in the room when we arrived. 2. The communication with the person who welcomed us was not very easy and he just decided to skip most of the main welcome rituals which we have been looking for. 3. We were promised to get a room upgrade as part of our Hotels.com VIP benefits and this was not applied, when I asked about it they just did not care.
Stayed 3 nights in Sep 2023
Response from Mam on 5 Oct 2023
Dear Mrs. MorThank you very much for taking time to share your feedback on Expedia. We are glad to learn about your negative experience with- Room cleanliness - The communication for welcome ritual - Room was not upgradePlease accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having the opportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Sep 2023
Response from Mam on 5 Oct 2023
Dear Mr. DanielThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a VERY impressive 5 star resort, then this is your place. My husband and I stayed for our anniversary and we absolutely loved everything. The room was clean and spacious, with perfect upkeep everyday. The service from the ladies at the front desk was impeccable. BIG thank you to Peter, Tony and Allan for always assisting us to ensure our trip was memorable. Your suggestions and advice for visiting local treasures was sensational. Thank you for everything Centara, we can't wait to return.
Stayed 7 nights in Aug 2023
Response from Mam on 11 Sept 2023
Dear Ms. Catherine Thank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Yan

Stayed 3 nights in Aug 2023

10/10 Excellent

Winnie Wei Li

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent hotel with a beautiful beach . My family enjoy the rooms , the beach , the breakfast and all you can ask for
Stayed 3 nights in Aug 2023
Response from Mam on 11 Sept 2023
Dear Ms. Winnie LiThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was easily the best place I have ever stayed. The food, the scenery, the upkeep, and the thought put into this property is more than I could have ever hoped for. What makes this place the best thought is the staff - Kelvin, Beer, Gun, Joy, Big, Paul, Tony, and Tom Cruise all made our stay so tailored and so special. They all deserve there own vacations!! Thank you so much for the amazing time and life changing experience!
Stayed 7 nights in Aug 2023
Response from Mam on 5 Sept 2023
Dear Mr. Dylan Thank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

4/10 Poor

Gregory

Stayed 4 nights in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
very hotel
Stayed 6 nights in May 2023
Response from Centara Reserve Samui on 12 Jun 2023
Dear Ms. Joanne, Thank you for positive feedback and we look forward to welcoming you back to Centara Reserve Samui.

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023
Response from Centara Reserve Samui on 12 Jun 2023
Dear Mr. Andrew, Thank you for your feedback and we look forward to welcoming you back to Centara Reserve Samui.

8/10 Good

Nafisah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely and the beach was the star of it all. Clean beautiful beach and clear water. Breakfast had a great selection. We did experience a few issues, nothing major but was kindly assisted by Toy the manager who sorted things outs for us. William the driver was great and treated us with kindness. Overall great experience and would definitely visit again. Many thanks to the whole team of Centara Samui.
Stayed 5 nights in May 2023
Response from Centara Reserve Samui on 12 Jun 2023
Dear Mr. Nafisah, Thanks a million for your time writing this wonderful review. We are very pleased to hear that you enjoy your stay and the facilities with us. Hope to see you again soon. Have a great day.

10/10 Excellent

BADER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from reception to the room and the daily suprise and the free refill of the minibar and the best shower i have tried
Stayed 7 nights in Mar 2023
Response from Centara Reserve Samui on 12 Jun 2023
Dear Mr. Bader, Thank you for your positive rating and your feedback. We are very pleased to hear that you enjoy your stay and the facilities with us. Hope to see you again soon. Have a great day.

10/10 Excellent

Harley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place to stay!!! Staff become your family, so friendly and helpful. I can't wait to come back
Stayed 6 nights in Feb 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING great location, lovely staff, cute little touches like leaving little treats in your room every night. Love it!
Stayed 7 nights in Feb 2023

8/10 Good

francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is gorgeous and the staff beautiful. Adult pool needed the bar. Was strange it was at the other pool but apart from that, wonderful. Shame the beach is littered with rubbish although Centara does clean their area.
Stayed 7 nights in Feb 2023

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Feb 2023
Response from Centara Reserve Samui on 12 Jun 2023
Dear Mr. Moshe, Thank you for your feedback and we look forward to welcoming you back to Centara Reserve Samui.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort! Everything was very impressive - cleanliness, staff, dining, facilities. Highly recommend!
Stayed 3 nights in Jan 2023

10/10 Excellent

Oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Centara Reserve Samui on 12 Jun 2023
Dear Ms. Oded, Thank you for your review and positive feedback. We look forward to welcoming you back to Centara Reserve Samui.

10/10 Excellent

Kate

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
One of the best hotels I have ever stayed at. Room was beautiful, staff were very kind and the facilities were excellent. I wish it was closer to home so I could go back sooner rather than later. Best birthday trip ever.
Stayed 4 nights in Jan 2023

10/10 Excellent

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Jan 2023