The reception area is out of this world, so bright, airy, roomy. Our room view was the same as shown in the advertisement. We wanted to arrange for our luggage to be picked up and sent ahead to the airport, so we didn't have to carry it through several train stations and on to the Shinkansen, and as we do not know any Japanese, and the staff had limited English, thought this may have been a problem. It was not, between us, we were able to sort this with the staff who were so helpful and patient, we were so very grateful.