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Reviews of Pongpan House

2 out of 5
Pongpan House
102/9 Moo 7, Ko Phi Phi, Krabi

Reviews

4.8
Rating 10 - Excellent. 0 out of 30 reviews" "
Rating 8 - Good. 3 out of 30 reviews" "
Rating 6 - Okay. 14 out of 30 reviews" "
Rating 4 - Poor. 6 out of 30 reviews" "
Rating 2 - Terrible. 7 out of 30 reviews" "

4.4/10

Cleanliness

5.6/10

Staff & service

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Minimal
You get what you pay for. The sheets are stained, there are cockroaches and it’s loud. But it’s close to the beach and the staff are nice.
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs bed bugs bed bugs
The owner/ manager is rude, and arrogant, the room was filled with Mosquitos on arrival, it smell in the actual bedroom like the toilet had not been flushed in a week, and I dare say they do not wash the bedding after each stay, supposed to stop for 3 nights but after the second night I could not bare to stay any longer, my feet had been absolutely chewed to pieces by bed bugs. I left a day early I was not expecting to receive a refund for that night due to how unhelpful the staff was, however they had the absolute cheek to Insist I pay 20 baht for a bag of crisps even though I was leaving without requesting refund a day early, not a lot of money but shows exactly the quality of customer service, good bless reviews so this poor quality service cannot go on unnoticed, avoid this hotel at all costs

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, bed bugs, bed bugs
I arrived at this hotel, entered the room which was full of mosquitos, the bedroom stank like a toilet, an the walls are paper thin. The owner/manager has the personality of a dead fish, is rude and has absolutely zero customer skills, booked in for 3 nights however after the second night I could not stand to be there anymore as I was literally being eaten alive every night from bed bugs, however even tho leaving a day early and not requesting a refund the owner still insisted I paid 20baht for a packet of crisps I had paid, would not let my dog sleep here, gross and rude

6/10 Okay

Verified traveller

Alot of party but is chill
Alot of party near to the beach.Is good for douchbag but not for old couple.

4/10 Poor

Emma, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
The rooms are extremely basic and not very well maintained. The biggest downside to this place is their horrendous service. The staff member at reception was aggressive, rude, condescending and unwilling to communicate. This made our stay a lot more difficult then we would have liked. Although the rooms are cheap, it's worth paying an extra few dollars for better service and a clean room.

6/10 Okay

Thomas

Was ok but found better deals elsewhere on phi phi which aren't listed on hotels.com

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Okay
Decent if just want a place to crash. Good access to beach and to parties.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good luck staying here
The staff were not too helpful with tips On where to go, but they welcomed me and showed to me to my room which was nice. Although the room felt like a prison cell, very dark and dingy with no windows, no air... And the bathroom was an experience (im being too polite) however price is cheap so I guess you get what you pay for. Location was good and 5minute walk To patong beach and all the shops restaurants and tour stands.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very basic almost dorm like. Paper thin walls, was able to hear a guy moaning on the toilet next door. Good neighborhood, short walk to the beach and ferry pier.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damp
Room was damp and small and dirty. Started to make us feel ill by staying there and we had to sleep on top of the bed sheets to avoid getting into a damp bed. A a result of this we left a night early and when we did leave everything in our bags had become damp and smelt like it which was a real inconvience for the rest of our trip.

4/10 Poor

Horacio Este

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación estaba llena de pulgas.

2/10 Terrible

Raoul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bo inte här
Instängt litet rum med trasiga väggar, unket luktande badrum och sängkläder med röda fläckar (?!) på. Inget av de 3 vägguttagen fungerade och när man skulle koppla in en sladd i det uttag vid sängen så sprakade det i både uttag och lampan över, trots det att lampan inte fungerade i annat fall. När vi bad personalen att titta på rummet så uppförde de väldigt surt och motvilliga att hjälpa. Vi frågade om de hade ett annat rum, personalen drog iväg, inget svar. Vi stannade en natt då det inte gick att få pengarna tillbaka. Det enda positiva är att det ändå ligger nära stranden och ligger "längs" huvudgatan.
Stayed 1 night in Jan 2018

6/10 Okay

carl, oslo Norway

Liked: Staff & service
Disliked: Cleanliness, room comfort
You get What you pay for.
Staff ok but the beds are terrible hard. Easy to find with minimart just outside. Bit noisy at night.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very good location and the room was very comfortable...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación cerca de La Plata para La fiesta pero al mismo tiempo alejado, y cerca del centro. El cuarto comodisimo, era yo sola, pero muy bien!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miteu
Horrible, problème d'enregistrement. Il n avait pas notre réservation, du coup nous avons été sous classés. Hôtel très sale avec des tuyaux moisis fuyants dans la salle de bain. Sans parler de sa fourmis et insectes dans la chambre. À fuire

4/10 Poor

Fredrik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nära partyt, men mögel!
Förutom mögellukten och extremt liten toalett så överlever man helt okej med tanke på priset.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Bom
Único probleminha foi que o difusor do ar condicionado estava quebrado, fora isso foi tudo ok!

6/10 Okay

Cécile, Bordeaux (France)

Liked: Staff & service
Chambre humide mais pas chère,placée près des bars
Hôtel vraiment pas cher pour Ko Phi Phi. Mais les fenêtres donnent sur un couloir, d'où beaucoup d'humidité. Pas de ménage quotidien, des éléments cassés dans la salle de bain. En revanche, grande chambre, clim efficace, matelas moelleux. On a bien dormi et on est resté une nuit de plus à prix discount

6/10 Okay

Margaux, Nantes

Liked: Staff & service
Disliked: Cleanliness
Simple et pratique
Petit séjour de 3 nuits, Hôtel à proximité de la plage, chambre très simple et pratique, personnel sympathique, il manque juste un service de ménage quotidien

6/10 Okay

YONG WOON

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Lea

Liked: Staff & service

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel juste correct pour UNE nuit

6/10 Okay

Glen, Harestua

Liked: Staff & service
Helt ok
Helt ok hotel til fornuftig pris, personalet veldig hjelpsomme og hyggelige. Forlenget oppholdet med 1 natt. Man får det man betaler for.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
+/-
We had a room without A/C so we had the worst time ever. Perfect located for beach parties and tanning. It's very cheap so if you have a room with A/C I would recommend it.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
店員は感じよかったです。電話も国内なら無料で貸してくれました。部屋はジメジメしてて窓もなく最悪でした。場所は便利なところにあります。

6/10 Okay

Danny, Eindhoven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Een groot drama
De airco was kapot De kamer is super klein er past alleen een 2 persoonsbed in en een smalle doorgang. De badkamer is ook super klein je kan zelfs niet recht op de wc zitten maar he moet schuin zitten om naar wc te kunnen. De douche is gericht op de wc dus je staat tegen de wc aan te douche.

6/10 Okay

Verified traveller

普通のゲストハウス
内容は水シャワー、エアコンなし、扇風機のみ。 普通のゲストハウスです。 海から近いので、そこは良かったです。 しかし、最初は行き方が分からなくて迷うと思います。 ピピ島はタクシーがないので、Googleマップで頑張ってください。 ホテルの値段がどこも高いリゾートなので、ここで我慢できました。 別に１日のほとんどは海にいるので、寝るだけと割り切れました。