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Reviews of Grand Orchid Resort

3 out of 5
Grand Orchid Resort
11/3 Moo3 Ko Chang, Ko Chang, Ko Chang

Reviews

5.2
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

6.8/10

Cleanliness

5.4/10

Staff & service

8.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Marek

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องพักตรงตามที่ต้องการ ห้องใหญ่ดี ที่พักสะอาด พนักงานโรงแรมน่ารักทุกคนค่ะ บริการดีเยี่ยมค่ะ เดี่ยวจะกลับมาพักอีกค่ะ
Stayed 2 nights in Jul 2019

2/10 Terrible

Anya

Stayed 1 night in Feb 2023

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Partez en courant
Faire autant de km pour ça très déçu !!! Déjà il voulez nous refaire payer la réservation il ne comprenez pas que nous avons déjà payer!!! Malgré tout la gentillesse de la resptioniste Mais elle parle très peu anglais Les photos de chambre Deluxe ne corresponde pas à la réalité 😡😡 Sur ma réservation il y écrie noir sur blanc petit déjeuner gratuit ! Faux l établissements le facture 150baht L établissements et actuellement en vente peux être la cause de tout ça! Mais franchement je vous le déconseille pour tout l emplacement la propreté l accueill etc Allez plus tôt du côté de kai Beach beaucoup mieux Et j invité à hôtel.com de se pencher sur le commentaire
Stayed 3 nights in Dec 2019
Response from mook on 3 Feb 2020
Thank you for your comments and suggestions for future good service. And sorry for making you not happy with the accommodation We intend to take good care of our customers. Hope you come back to use our service to thank you.

4/10 Poor

Tim Antero

Disliked: Staff & service, property conditions & facilities
I Love Koh Chang but not this run down hotel
Hi I have been to Koh Chang many times and this was the firs Hotel I was really disappointed on, none of the receptionists could speak one word of English. They could not even get me a taxi for the airport the last day, finally after 20 minutes of sign language and slow speaking they pointed and said “taxi go white sand” I could not believe it and I had to take a taxi and look for help elsewhere. 3/13 days my room were not cleaned and finally and worst of all, the first day I “showed” that the door lock to my villa was broken so I could not lock the door at all, I brought people from the reception 2-3more times to the door during the week and they said” oooo” or “yes” and recorgniced the lock were broken but after 13days of stay they did not fix it.. most hotels are great at Koh Chang but this one was really expensive, bad service and really really REALLY far from any beech, you had to traverse ringly steep mountain roads for 10-15 minutes to get to the nearest beech.
Stayed 13 nights in Feb 2019

8/10 Good

jirayu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ก็ดีครับ เงียบสงบดี ไม่ไกลจากท่าเอมากนัก
Stayed 1 night in Feb 2019

2/10 Terrible

richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plus jamais Hôtel.com pour réservé
Stayed 3 nights in Feb 2019

6/10 Okay

Caro, montpellier

Liked: Cleanliness, property conditions & facilities, room comfort
Bel hôtel... mais le personnel ne parle pas bien anglais... et ne fait pas trop d’effort...
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Een leuk en gezellig resort bpor eem paar realxre dagen
Stayed 2 nights in Jan 2019

4/10 Poor

Julia

Liked: Cleanliness
Disliked: Staff & service
Wouldn't book it again...
The hotel itself is not too bad and could be turned into a significant better place with some effort. The deluxe rooms are spacious and embedded in a nice garden. However everything appears a bit run down. The bathroom is partly open but functional. The breakfast is very basic and repetitive. If you like eggs-good for you. If you're more into fresh fruit - there are none! (Never experienced this in any hotel in Thailand before.) Despite being located pretty much in the middle of nowhere, it seems there is no restaurant or bar in the hotel. (Based on the taste of the breakfast it's probably better this way). The hotel is quite a distance from the beach and the road is not made for walking. Taxis on the island are rather expensive. There is a hotel shuttle to the nearest beach four times a day. (last shuttle at 8p.m.) To go back you need to call the hotel and if you're lucky the driver will show up. If not, be prepared to pay 300 baht for two persons for the short ride from the beach back to the hotel. Overall there are definitely better options on the island.
Stayed 4 nights in Dec 2018