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Reviews of Mercure Rayong Lomtalay Villas & Resort

4 out of 5
Mercure Rayong Lomtalay Villas & Resort
129 2 Tambon Kram Moo 3, Klaeng, Rayong

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 6 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yada

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there with my husband and a puppy. This is a small-scaled family hotel so expect to see many kids. During this week the tide is high during the day (late morning - late evening) so if you wish to walk on the beach you have to wake up early, which I did and it was very nice. It is connected to the public beach, yet still maintained the privacy. There is one restaurant and one bar. The parking in front of the property is limited but there is a parking lot 300m away. Nevertheless, there is a shuttle bus available all day. Overall, we had a great time. If you wish to use the spa, advanced reservation is highly recommended especially during the weekend or long holiday.
Stayed 2 nights in Oct 2023
Response from Mercure Rayong Lomtalay Villas & Resort on 25 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. We truly value your feedback and look forward to welcoming you back to our hotel in the nearest future. Sincerely,Mercure Rayong Lomtalay Villas & Resort

4/10 Poor

Janine

Liked: Property conditions & facilities
Disliked: Staff & service
Wir haben für 15 Tage gebucht. Uns wurde beim Check-in mitgeteilt, dass wir nicht in das gebuchte Zimmer einchecken können, auf Grund Bauarbeiten. Dies wurde sogar unserer Thailändischen Bekannte durchgegeben. Wir wurden daher für 5 Tage in ein anderes Zimmer umgebucht. Anschliessend haben wir ein Upgrade erhalten. Sie verkauften uns das Upgrade als super Suite etc. Was aber aber nur mehr Schein als sein war. Leider mussten wir feststellen, dass das gebuchte Zimmer durch Locale Gäste besetzt war und überhaupt keine Umbauten stand fanden. Absolutes no-Go! Die Lage vom Hotel ist wirklich top, hier kann man nichts bemängeln. aber als Tourist bist du nur 2 Ranging. Die Localen Menschen haben Vorrang. echt schade, da man wirklich viel Geld bezahlt hat.

8/10 Good

Thananchol

Stayed 1 night in Dec 2023

10/10 Excellent

Oraya K.

Stayed 2 nights in Oct 2023
Response from Mercure Rayong Lomtalay Villas & Resort on 6 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. We truly value your feedback and look forward to welcoming you back to our hotel in the nearest future. Sincerely,Mercure Rayong Lomtalay Villas & Resort

8/10 Good

Anukal

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mercure Rayong Lomtalay Villas & Resort on 2 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. We truly value your feedback and look forward to welcoming you back to our hotel in the nearest future. Sincerely,Mercure Rayong Lomtalay Villas & Resort

10/10 Excellent

Aom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Jan 2023
Response from Duangkamol on 21 Jan 2023
Thank you for staying with us and for taking the time to share your comments.I have taken note of your feedbacks and passed this on to our team for the immediate actions to ensure the pleasant stay and arrival experience for our guests.Thank you once again for staying with us. We anticipate delivering another holiday that is equally memorable for you in the nearly future.Best Regards,Management Team

8/10 Good

Akkaradet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Response from Duangkamol K. on 26 Nov 2022
Dear Khun AkkaradetThank you for reviewing us on Expedia and for sharing both positive and constructive feedback. We are delighted to read that you had a great time with usWe are hope to see you next vacation Best Reagrds