"I've stayed at Richmond Hotels before, everything was perfect. Great staff, nice spacious modern room, right next to station, shopping and restaurants"
"Amazing buffet for dinner and breakfast. We hadn’t ordered the half board in advance, but paid for the dinner buffet on site and it was well worth it. One of the best buffets we’ve seen in Japan so far, and it included a great selection of alcoholic drinks! "
"This resort has an amazing location with a gorgeous view of Lake Hibara and Mt. Bandai, and the Five Colored Ponds. Their staff members are very formal and friendly and has a great restaurant buffet. The rooms and building itself are in okay condition with some scuffs and stains, but overall an excellent place with a very unique gift store with great items like food, snacks, and gifts. The traditional Japanese room is very nice"
"Yumori is a gem. With a beautiful renovation and friendly staff, you can enjoy a hot springs hotel at a bargain price. My lovely tatami room was so comfortable. Take your own food off arriving late. The share kitchen is wonderful. "
"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."