2/10 Teruk
Janice
Mengembara bersama kumpulan
27 Mei 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I would not recommend this hotel to anyone. We had 4 rooms and the remote for A/C was either missing, had no batteries, or it didn’t work, as well as the fans. The toilet handles were broken so had to lift lid and stick hand in tank to pull lever in order to flush. Two of the rooms had no sink, just toilet and shower so had to wash hands and brush teeth in the shower. There is no WiFi or breakfast as advertised. The biggest issue was they say you need to contact property for instructions on how to check in. I sent 2 emails and left 4 voice messages (phone number goes direct to voicemail) no one ever responded. We arrived at the hotel (which was a challenge because there is no signage) and there was no staff on duty. We called the manager - his number was listed at reception but had no luck. The woman from the store next door contacted him for us and a young woman eventually showed up and had no clue about the reservation but did give us 4 rooms. The next morning there was no water - couldn’t find the caretaker (he was sleeping in one of the rooms) but a man working on the roof got us a few buckets of water. We never saw the manager. Expedia should not list this hotel as an option. The hotel has false advertising. I wouldn’t even stay here for free. The state of the property was one thing, but the customer service, or lack there of, was the worst part.
Janice
Menginap 2 malam pada Mei 2024