Mountain view
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Reviews of Batur Sunrise Guesthouse

3 out of 5
Batur Sunrise Guesthouse
Jl. Pendakian Gn. Batur, Kintamani, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 21 reviews" "
Rating 8 - Good. 8 out of 21 reviews" "
Rating 6 - Okay. 0 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mandi, holladay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and kind employees
Stayed 2 nights in Jan 2024
Response from Batur Sunrise Guest House Management & Staff on 22 Feb 2024
Thankyou for staying with us.

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant!
Stayed 1 night in Jan 2024
Response from Batur Sunrise Guest House Management & Staff on 22 Feb 2024
Thankyou for your stay.

10/10 Excellent

Kristi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Property is cute and unique. Staff are extremely friendly and helpful. Nice private hot spring pool. The breakfast in the morning was excellent.
Response from Batur Sunrise Guest House Management & Staff on 22 Feb 2024
Thank you for your stay

8/10 Good

Ling Yen

Liked: Cleanliness, staff & service, room comfort
Love the hot spring
Love the free hot spring they built in the garden! The staff is extremely friendly. Location is near to starting point of mount batur trekking. You can rent a bike for 100k rupiah, but be mindful the road to kintamani town can be steep and windy. Be aware that the room has no air conditioners if you are ok with it. But climate at kintamani was quite cooling so it's ok.
They clean the hot spring and refill it again everyone morning.
Garden view room
Stayed 2 nights in Nov 2023

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good value guesthouse in Batur!
Check-in was a little slow, but rooms were clean and spacious. Matched expectations for guesthouse standard. Owners are friendly and trying hard to meet guest requests. Cooked to order breakfast in the garden is a plus! Beware of local taxi drivers who are overcharging and behaving like mafia towards Grab/Gojek (we were physically stopped from getting into a car and the driver was threatened - not the fault of the hotel, but a challenge nonetheless)! Location is right next to Toya Devasya.
Stayed 2 nights in Sep 2023
Response from Crew Batur Sunrise Guest House on 1 Oct 2023
Thank you for staying with us and we are happy we were able to rectify the problems of the slow check in when you arrived. It was a pleasure to have you stay with us

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Batur Sunrise Guest House Management & Staff on 2 Aug 2023
Thankyou.

8/10 Good

Victor

Liked: Staff & service
Great rustic hotel. Excellent location to stay while visiting Mt Agur.
Stayed 1 night in Jul 2023
Response from Batur Sunrise Guest House Crew on 21 Jul 2023
Thank you very much

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at this guesthouse. The owners did an amazing job of renovating the entire property. The gardens are large and lovely, and come with a big firepit. They have also just completed constructing a small natural hotsprings pool and lounge area. The room I had on the 2nd floor had balconies on both sides - one with a view of Mt. Batur lake, and the other with a view of the gardens. The room was lovely, any came with nice touches such as a welcome box full of toiletries, and a filtered water machine that also heated a tea/coffee pot. Bed was very comfortable, and breakfast was delicious. Two big hotsprings are a few minutes walk away. I loved the Mt. Batur hotsprings - it was amazing!! The guesthouse can get you a discount for both of the hotsprings. The guesthouse also arranged a guide for me to hike to the top of Mt. Batur. We started at 9am (after the hundreds of hikers were gone), and this was the perfect time to go. The guide and I were the only 2 people on the trail & at the top of the volcano. It was fantastic! We also went up a beautiful trail, which was much better than the one the other hikers go up. Enjoyed the guesthouse so much, that I booked another 3 nights in August.
Stayed 2 nights in Jun 2023
Response from Batur Sunrise Guest House Management & Staff on 5 Jul 2023
Thank you very much :)

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very nice staff. Off the main road, so is very quiet and peaceful. I would highly recommend staying here!
Response from The Crew Batur Sunrise Guest House on 25 May 2023
Thank you very much

4/10 Poor

Sandrine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Notre chambre était sale et démodée. Aucun personnel présent afin de répondre à nos questions ou nous offrir des activites. On se sentait seuls au monde. L’hôtel est située dans un petit village avec très peu de restaurants, loin de l’action. L’hôtel semble avoir été abandonnée il y a quelques années
Stayed 2 nights in Mar 2024
Response from Management & Staff - Batur Sunrise Guest House on 25 Mar 2024
We are sorry you did not enjoy your stay and that things were not satisfactory, we have always been honest in regards to our premises being an older building and not a brand new modern complex. Due to the weather the staff may not have always been visible but were always on site. Once again our apologies.

10/10 Excellent

Andre, Blainville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C’est un hébergement qui semble modeste mais qui offre tout le confort souhaité en plus d’avoir des hôtes très accueillants et sympathiques. Nous avons adoré notre expérience!
Response from Crew at Batur Sunrise Guest House on 8 Oct 2023
Thank you for staying with us and for the great feedback

10/10 Excellent

Jérémy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Kadek
Chambre confortable avec une belle vue sur le lac. Notre hote Kadek a été parfait, il nous a beaucoup aidé et parle très bien anglais. Merci beaucoup !
Stayed 1 night in Sep 2023
Response from Batur Sunrise Guest House Management & Staff on 30 Sept 2023
Thank you for your kind words and for staying with us :)

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival to departure, the staff takes great care. The accommodation smells good like the whole property and it is clean. Great equipment. Magnificent garden with a little swimming pool. They can organize the ascent of Mount Batur from the hotel and preferential prices for hot water baths. Perfect WiFi.
Stayed 1 night in Sep 2023
Response from Batur Sunrise Guest House Crew on 22 Sept 2023
Thanks very much for staying with us and your great feedback

10/10 Excellent

guenoline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Batur Sunrise Guest House Crew on 6 Sept 2023
Thank you very much for staying with us

2/10 Terrible

EMILIE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible à fuir
A fuir, aucun accueil, personne sur place. Etat déplorable. Salle de bain dans un état pitoyable, pas d'eau chaude, pas de papier toilette, pas de petit déjeuner. Personne pour notre départ
Stayed 1 night in Jun 2023
Response from BSGH on 28 Jun 2023
We apologise that your stay was not satisfactory, several of the items you mentioned could have been addressed easily if discussed, we apologise for the oversight of something’s as we have staff in training and there also appeared to be some miscommunication as your driver was involved in organising activities we had already said we could arrange and other things causing problems for us and you paying far more than you should have. One of the partners and owners was on site and did see you getting in the car and leaving before asking for breakfast which would have been provided if you had spoken to someone but you left without telling anyone. We can not fix or address what we don’t know so again our apologies. We always aim to please our guests and address any issues they may have and most are corrected through simple communication

8/10 Good

Vasthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vrij nieuwe kamers, moderne badkamer en rustige ligging. Zeer behulpzame host André heeft ons veel informatie kunnen geven over de omgeving en wat je er kon doen.
Stayed 1 night in Apr 2023
Response from Batur Sunrise Guest House Management & Staff on 6 May 2023
Thank you for your kind words and for staying with us. Your support is greatly appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Nicky on 12 Aug 2019
Thank you so much 😊

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Nicky on 10 Aug 2019
Thank you 😊

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019
Response from Nicky, Andre and the crew at BSGH on 24 Jul 2019
Thank you 😊

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kein Schrank, kein funktionierender Safe, defekte Badewanne, stinkende Abflüsse im Badezimmer, 100 Moskitos im Zimmer trotz geschlossener Fenster und Türen, Schwergängige Türen, Schöner Garten, freundlicher stehts bemühter Service, Top lage um von der Unterkunft auf den Vulkan zu wandern.
Stayed 1 night in Jun 2019
Response from Disappointed :-( on 28 Jun 2019
Thank you for your feedback as we have recently opened we still have a few teething problems. Your feedback is important to us and we will address the items you have mentioned as we would have done on the date of your booking if you had made us aware of the issues. We apologise that we did not meet your expectations.