Soundproofing, iron/ironing board, free WiFi

Reviews of Executive Inn Kingsville

2.5 out of 5
Executive Inn Kingsville
2203 E King Ave, Kingsville, TX

Reviews

6.0
Rating 10 - Excellent. 11 out of 45 reviews" "
Rating 8 - Good. 10 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 7 out of 45 reviews" "
Rating 2 - Terrible. 14 out of 45 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bonifacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 6 May 2024
Hi Bonifacio! Thank you for leaving us a review. I am pleased to know that you had a good stay. We are happy to have served you and we look forward to the next time that we can serve you again.

4/10 Poor

John

Inexpensive. It was supposed to have a continental breakfast. It had no breakfast at all. There wasn't even coffee!
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on 23 Apr 2024
Dear John, We apologize for the inconvenience you experienced regarding breakfast during your stay. We strive to provide our guests with a pleasant and comfortable experience, and we regret that we fell short of meeting your expectations in this regard. Your feedback is important to us, and we will address this issue to ensure that such occurrences are minimized in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Patricia Marco, Brownsville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Patricia Marco, Thank you for your feedback! We're delighted to hear that you found our facilities nice and clean. We strive to maintain high standards of cleanliness and comfort for all our guests. We look forward to welcoming you back in the future for another pleasant stay. Thank you for choosing us!Sincerely,

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean well kept property.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello Katrina, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the price, and location. I felt safe, and the room was very clean.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 17 Oct 2023
Hello Vicki, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Ruben

Stayed 1 night in Dec 2022
Response from Sincerely, MP - Guest Relations Manager on 17 Dec 2022
Hello Ruben, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Oscar

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bathroom had not soap at all, neither had shampoo. Also no Iron was found. Room was smelly, tabaco and weed
Stayed 1 night in Nov 2022
Response from Sincerely, MP - Guest Relations Manager on 2 Dec 2022
Hello Oscar, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Deborah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is dirty and disgusting.. we paid over $200 and I found hair in the bed and the seat of the chair has something nasty caked all over it!!!
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on 2 May 2022
Hello Deborah, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Ignacio Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2022
Response from MP - Guest Relations Manager on 5 Apr 2022
Hello Ignacio Antonio, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Mar 2022
Response from Sincerely, ES- Guest Relations Manager on 14 Mar 2022
Dear Stephanie, Thank you for taking the time to leave a review and praising our hotel's cleanliness. The happiness and satisfaction of our every guest comes first with us. We are happy to hear that you found our place to be amazing. We hope to share more fantastic experiences with you again sooner!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The inside was ok but they need to offer a coffee maker in the rooms for people who drink coffee in the mornings.
Stayed 2 nights in Jan 2022
Response from Sincerely, ES- Guest Relations Manager on 1 Feb 2022
Dear Pamela, We appreciate the positive comment you gave about your stay on our property. We are very pleased to hear that you had a pleasant stay with us. Our major objective is to make every guest happy and satisfied, therefore we will take notice of your input of having access to a better coffee maker. We are looking forward to having you again as our guest.

4/10 Poor

Shannon

Liked: Staff & service
Stayed 1 night in Nov 2021
Response from CM - Guest Relations Manager on 24 Nov 2021
Dear Shannon, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about. Sincerely,

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The best bang for your buck. The rooms were all refurbished and painted with new floors and beds. Nice place to stay.
Stayed 7 nights in Oct 2021
Response from CM - Guest Relations Manager on 21 Oct 2021
Dear Mario, Thank you for leaving us such a wonderful review! It is always a pleasure to get a perfect rating. Learning that you were happy about the quality and value of your stay is such pride and joy to us. We had a great time serving you and we hope to see you again! Sincerely,

2/10 Terrible

Salina

Stayed 1 night in Aug 2021
Response from CM - Guest Relations Manager on 21 Sept 2021
Dear Salina, Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory. Sincerely,

8/10 Good

Jacob

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Simple and swet cheap
Newly remodeled and clean just no pool and super small. No breakfast either.
Stayed 3 nights in Aug 2021
Response from ES - Guest Relations Manager on 15 Aug 2021
Dear Jacob, It is much appreciated that you took the time to leave us a review and for complimenting the things that you love during your stay. We are working so had to provide all our guest an excellent stay and we hope to have you in our hotel with better breakfast experience! Truly,

2/10 Terrible

Joquetta

Stayed 2 nights in Jul 2021
Response from CM - Guest Relations Manager on 21 Sept 2021
Dear Joquetta, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and spacious, service is good the only issue I had was the wi fi in the two first day no wifi internet don’t know why but this is a good budget hotel I’m ok with it.
Stayed 4 nights in Jul 2021
Response from CM - Guest Relations Manager on 11 Aug 2021
Dear Valued Guest, Thank you for leaving us a review. I'm glad that your stay has been good even though there was no internet. I have shared your feedback with the management so we can look for ways to enhance your next stay. Sincerely,

2/10 Terrible

Ariana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful experience
This place was horrible!! This place didn't have my reservation that was made online one week in advance. Room was not ready in time, the management wanted to give me smoking rooms when I requested non smoking and then management wanted to charge me extra for a room that was smoking. Management tells me i have to wait an hour later because the rooms that I reserved were not clean yet. I would definitely not recommend this place even if was the cheapest price I found. This place looked nothing like it's pictures online.
Stayed 1 night in Jul 2021
Response from CM - Guest Relations Manager on 11 Aug 2021
Dear Ariana, Thank you for leaving us a review. I am so sorry that your stay was not enjoyable. Housekeeping is always willing to extend their help to the guests and it was never an intention to not have the room readily clean. We understand that it has been our shortcoming, and we will do everything possible to avoid this from happening again. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You charged me for an unavailable room. When I got there, they told me they were sold out and my reservation was denied.
Stayed 1 night in Jul 2021
Response from CM - Guest Relations Manager on 11 Aug 2021
Dear Valued Guest, Thank you for leaving us a review. I would like to apologize on behalf of the hotel for failing to meet your expectations. We’re investigating this matter and looking into how we can improve our processes. We’ll definitely aim to bring a higher accuracy in our reservations to enhance your experience during the next stay. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. The only bad thing is that they offer free continental breakfast but they didn't give anything. That wasn't a big deal for us but keep it in mind if you plan to eat breakfast at this place.
Stayed 2 nights in Jul 2021

4/10 Poor

Ricardo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay here again :-( Sadly
As soon as we got into the room, we could see that the beds, even though they were made, had lots of hair on the blankets. We called right away to switch out the bedding, the lady came in with sheets rolled up (not folded) and changed out the bottom sheets but left the comforter on top, although she did make the bed again. We came in after being out for several hours on a Saturday and noticed one towel had been picked up from the RR floor, but there was bugs and our hair (after brushing) that was not cleaned. We though that was kind of weird, no trash taken out, just one towel picked up off the restroom floor. We didn't think about taking photos at that time.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Decent stay for the price, but they were short staffed and behind on cleaning. We did not get our room until after five and had no towels in our room.
Stayed 2 nights in Jul 2021
Response from ES - Guest Relations Manager on 9 Jul 2021
Dear Guest, Thank you for taking the time in leaving us your constructive feedback. Our team valued every insights we got because this will help us enhance our services. We are expressing our deepest apology with your experience regarding in one of our rooms. We have settled this issue with our housekeeping team and ensure that such experience will never happen again. We hope to see you again on your next stay! Best Regards,

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2021
Response from CM - Guest Relations Manager on 28 Jul 2021
Dear Valued Guest, Thank you so much for leaving us a feedback. We are happy to see that you seem to have had a good stay. We are continuously looking into improvements that we can do to give you a better service in the future. We hope to see you again. Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not cool
We paid with hotels.com and the owner was so rude saying he was not getting any money for using the site. He told us that we were getting it practically free. We just had to stay somewhere at the last minute. We had no toilet paper and the floor was so dirty. The sheets were clean and towels. But you get what you paid for.
Stayed 1 night in Jun 2021
Response from CM - Guest Relations Manager on 29 Jun 2021
Dear Valued Guest, Thank you for leaving us a review. I am so sorry for the experience that you had. Please know that your satisfaction is important to us and we will be using your feedback as an opportunity for improvement. Sincerely,

8/10 Good

Crystal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from ES - Guest Relations Manager on 21 Jun 2021
Dear Crystal, We appreciate the time you took to leave us a review of your stay at our property. We, at Executive Inn Kingsville, are doing our best to go above and beyond to ensure our guests have an amazing experience with us. We are looking forward to having you again as a guest in our hotel. Sincerely,

8/10 Good

Caissie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like it
Pretty good
Stayed 3 nights in Jun 2021
Response from CM- Guest Relations Manager on 17 Jun 2021
Dear Caissie, Dear Valued Guest, Thank you for leaving us a review. I'm glad that your stay has been good. We look forward to seeing you again and giving you an even more pleasant stay. Sincerely,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from CM- Guest Relations Manager on 10 Jun 2021
Dear Michael, Thank you so much for rating us 10/10! Seeing that you were satisfied with the service and stay we have provided is satisfying to us, too. We will keep on striving to give our guests even more satisfactory accommodations. We look forward to seeing you again. Sincerely,

8/10 Good

Mark

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from CM- Guest Relations Manager on 4 Jun 2021
Dear Mark, Thank you for taking your time to give us a rating! Your feedback is very important to us. We encourage you to let us know if you have any suggestions that can help us better our services, or if you have encountered anything during your stay that you would want to discuss with us. We thank you for choosing us and we hope to see you again! Sincerely,

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel personal was extremely rude! Worse experience
Stayed 1 night in May 2021
Response from CM- Guest Relations Manager on 2 Jun 2021
Dear Valued Guest, Thank you for your feedback and I am sorry that your experience has been less than satisfactory. Customer service is one of our top priorities and we would never want any of our guests to be treated rudely. We will speak to the staff in question to ensure that our customer service standard would be re-imposed, and for this situation to never happen again. We hope to get another chance to serve you. Sincerely,

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness
I Don’t recommend this place to anyone. Upon entering my room it looked like someone has been on the bed. There was used bar of soap in the shower and dirty toilet. Lastly there was trash in the trash can in room. They gave me a room that wasn’t even cleaned yet from the previous person. Front desk change my room immediately.
Stayed 2 nights in Apr 2021
Response from CM- Guest Relations Manager on 28 May 2021
Dear Valued Guest, Thank you for your feedback. I am so sorry that your stay has been less than satisfactory. Complaints about rooms not being clean are something that we always take seriously. Rest assured this will be discussed with housekeeping, and should be addressed and avoided moving forward. We hope to get another chance to better serve you. Sincerely,

2/10 Terrible

Gustavo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T STAY HERE!!! Bad service and rooms.
The owner/manager was very rude arguing with me late at night when I was checking in that he (the hotel) got paid for a single bed. I (the customer) paid for 2 beds and he insisted that he (the hotel) didn’t received payment for that type of room. I had to call Hotels.com in order to fix this. The room only had 2 towels ethers where 3 of us staying there.
Stayed 1 night in Apr 2021
Response from CM- Guest Relations Manager on 27 Apr 2021
Dear Gustavo, Thank you for leaving us a review and I am sorry about the unpleasant experience you've had. Customer service is one of our top priorities and we would never want any of our staff to be in an argument with our guests. We will speak to the manager in question, to ensure that our customer service standard would be re-imposed, and for this situation to never happen again. We apologize for your expectations that weren't met. We hope to see you again and get another chance to give you a superior experience. Sincerely,

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, staff & service
It was fairly quiet and all amenities worked. But the floors seemed dirty as if they were never vacuumed. I made my own bed after the 1st night so that was not touched. They do not provide shampoo or soap and thankfully I had both items with me.
Stayed 2 nights in Apr 2021
Response from CM- Guest Relations Manager on 25 Apr 2021
Dear John, Thank you for leaving us a review. We aim for a clean room for our guests, and what you have experienced is not acceptable. We have coordinated this to our housekeeping to ensure that this will never happen again. We hope to see you again and give you a better experience. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left the minute we walked in that room that's how dirty it was. Paid for a king and it was two small beds. Cob webs on ceilings dead bugs on floor urine all over toilet hair all over sink it was NASTY. Could not stay awaiting refund had to go elsewhere
Stayed 2 nights in Apr 2021
Response from CM- Guest Relations Manager on 25 Apr 2021
Dear Valued Guest, Thank you for letting us know about your experience. I'm saddened to learn about the unpleasant condition of your bathroom. The housekeeping staff has been talked to about the issue, so we can get it avoided in the future. We hope to see you again next time you're in town, so we can replace this experience of yours with a better one. Sincerely,

8/10 Good

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great
Stayed 1 night in Apr 2021
Response from CM- Guest Relations Manager on 24 Apr 2021
Dear Alfonso, Thank you for leaving us a perfect rating! We are happy to see from your response that our efforts have reflected your experience well. We look forward to seeing you again! Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy
Stayed 1 night in Apr 2021
Response from CM- Guest Relations Manager on 25 Apr 2021
Dear Valued Guest, Thank you for your feedback and I am so sorry about the less than satisfactory experience. While we would reimpose our cleanliness standards to the housekeeping team, it would be very helpful if you can give us further details regarding your experience so we can take appropriate actions. Sincerely,

6/10 Okay

Jose

Business traveller
Stayed 2 nights in Mar 2021
Response from RP - Guest Relations Manager on 1 Apr 2021
Hi Jose, Thank you for giving us a positive rating. It is an indication for us that you enjoyed your stay and that there are areas that we can improve at the same time. We can't wait to host your next stay, give you the best guest experience, and get a perfect rating. Thank you for being our guest!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The hotel is not in good shape. Stay at the Econo Lodge right next door.
Stayed 1 night in Mar 2021
Response from RP - Guest Relations Manager on 26 Mar 2021
Dear Valued Guest, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached anytime. We'd like to discuss the matter further with you and see how we can make things good. If you give us the chance, we will definitely win you back.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021
Response from RP - Guest Relations Manager on 17 Mar 2021
Dear Valued Guest, Thank you for taking the time to rate us. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
I drove all the way out there and they did not have room for me and I had a reservation and confirmation number did not matter.
Stayed 2 nights in Feb 2021
Response from RP - Guest Relations Manager on 25 Feb 2021
Dear Valued Guest, On behalf of our entire team, I would like to apologize for the inconvenience you had. Due to the inclement weather we received unexpected group of people needing shelter that caused our rooms to be sold out immediately. We tried our best to close out all our online reservation as soon as possible however, we missed to see yours. It was an uncommon instance and we’ll do better. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities
Booked online, was then told no reservation, staff was rude and hung up on me several times.
Stayed 2 nights in Feb 2021
Response from RP - Guest Relations Manager on 20 Feb 2021
Dear Valued Guest, We’re so glad that you took the time to share your experience with us. We always aim for the absolute best in customer service and we’re sorry you didn’t receive that. We’ve spoken to the staff member in question and we can promise that if you come back, you won’t see the same issues repeated. We would love to make things right if you give us another chance.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
When we arrived the they did not have a room for us.
Stayed 1 night in Feb 2021
Response from RP - Guest Relations Manager on 20 Feb 2021
Dear Valued Guest, We want to extend our sincerest apologies concerning the issue that you have faced. Rest assured that we are already addressing the problem to avoid any further occurrences in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Paid for and booked a room on Expedia and front desk tells me room was never available now I can’t get a refund from Expedia or the hotel.
Stayed 1 night in Feb 2021
Response from RP - Guest Relations Manager on 20 Feb 2021
Dear Valued Guest, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re fixing the problem with the reservation system. We’d like to invite you again at our hotel and experience the improved stay.