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Reviews of Delta Hotels by Marriott Kingston Waterfront

4 out of 5
Delta Hotels by Marriott Kingston Waterfront
1 Johnson Street, Kingston, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 508 out of 1006 reviews" "
Rating 8 - Good. 292 out of 1006 reviews" "
Rating 6 - Okay. 111 out of 1006 reviews" "
Rating 4 - Poor. 62 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love our stay at this property. Parking was a bit of a challenge but that was our only complaint. Food was absolutely amazing!
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot is no fun!
Stayed 2 nights in Apr 2024

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, outgoing, immaculate and helpful. You always felt they cared. I did have a suggestion - not a complaint. I can never figure out how a compliment is made when you say no to start the the compliment. Such as- No problem - Does that mean that I could have caused a problem but it was averted. Want to make your guests feel good? Why not say "My pleasure". Then your guests will smile.and feel good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sabina, Oakville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional, kind and very helpful. The restaurant staff were exceptional and the food was too.
Stayed 1 night in Apr 2024

8/10 Good

Talin, Pickering

Liked: Cleanliness, staff & service, amenities
Due to renovations this is not the best time to visit but otherwise I would give it a higher rating
Stayed 1 night in Apr 2024

10/10 Excellent

Renee

Travelled with pets, Travelled with partner
The front desk staff were very friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anders

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Nice rooms. Only downside was parking was limited.
Stayed 1 night in Apr 2024

6/10 Okay

Lashman, Scarborough

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no parking on site.
Stayed 1 night in Apr 2024

8/10 Good

Connie

Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Stayed 2 nights in Apr 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean and very friendly staff. Close to everything within walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfront property
Stayed 2 nights in Mar 2024

6/10 Okay

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and view was excellent. I have never had such great water pressure in the shower at a hotel and the bed was very comfortable. The staff were very kind.
Stayed 1 night in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

8/10 Good

howard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance through the parking garage is a little awkward and uncomfortable for pedestrians
Stayed 2 nights in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback, we will make sure to share it with the rest of the team. Hope to welcome you back soon. Best regards,Delta Team

2/10 Terrible

Francis

Travelled with family
Disliked: Amenities, property conditions & facilities
The parking garage had construction happening with limited spots and navigating was difficult with a large SUV. The noise level of the jack hammer in the day time was deafening. The hotel had the audacity to charge me $60 for 2 days of parking.... ridiculous, that should have been waved for the inconvenience. Asked for management to call me so i can discuss. No call back.... Terrible Customer Service
Stayed 2 nights in Mar 2024

8/10 Good

Matthew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and well kept.
Stayed 1 night in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was overall great . Looking forward to booking here again . Breakfast was great and parking was easy to navigate ( extra charge of $30 ) but not too crazy
Stayed 1 night in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

10/10 Excellent

Donna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in restaurant on site was excellent.
Stayed 1 night in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

8/10 Good

Michele Z

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Two things I did not like. The coffee maker in the room was antiquated and made terrible coffee and the vinyl floors made the room look cheap. The beds were comfortable and clean as were the bathrooms. The staff were very nice and professional.
Stayed 1 night in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback, we will share it with the rest of the team. Hope to welcome you back soon. Best regards,Delta Team

4/10 Poor

DAVID

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great location. Very nice view of the water. Parking garage was under construction and loud noise could be heard through entire hotel from 10am to 4pm, but that is just a temporary project. We could hear the guest in the the room adjoining us through the shared door, so that should be remedied for future guests. Comfortable bed, not so comfortable pillows. Overall a very nice hotel. Would return.
Stayed 1 night in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

10/10 Excellent

Aldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST hotel in Kingston!
Stayed 1 night in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your kind remarks! Hope to welcome you back soon! Best regards,Delta Team

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartenders were very friendly
Stayed 1 night in Mar 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

8/10 Good

Marc

Stayed 2 nights in Mar 2024

10/10 Excellent

Tamara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are thin, could hear people in another room too much
Stayed 2 nights in Mar 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you for choosing to stay at the Delta Kingston Waterfront Hotel and for bringing this to our attention. We apologize for the inconvenience you faced during your stay. Thank you for your feedback, we will make sure to share it with the rest of the team. We hope you choose to stay with us again whenever your travels bring you back to Kingston.Sincerely,Delta Front Desk

8/10 Good

Sadegh

۲
Stayed 1 night in Mar 2024
Response from Delta Front Desk on 11 Mar 2024
Hello, Thank you for choosing to stay at the Delta Kingston Waterfront Hotel and providing your honest feedback. We apologize that your recent stay did not meet expectations. We hope to serve you again whenever your travels bring you back to Kingston so that we can provide a better experience.Sincerely,Delta Front Desk Team

10/10 Excellent

Collette

Stayed 1 night in Mar 2024

10/10 Excellent

luciana

Travelled with group
Liked: Staff & service, property conditions & facilities
like the hotel. parking was crowded and not easy to navigate with a tall SUV and a ski rack
Stayed 1 night in Mar 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you for choosing to stay at the Delta Kingston Waterfront Hotel and for bringing this to our attention. We apologize for the inconvenience you faced during your stay. Thank you for your feedback, we will make sure to share it with the rest of the team. We hope you choose to stay with us again whenever your travels bring you back to Kingston.Sincerely,Delta Front Desk Team

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and friendly service. Parking is alittle tight.
Stayed 1 night in Feb 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Delta Front Desk Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, great location.
Stayed 1 night in Feb 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Delta Front Desk Team

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Great place except the charges by the city included to our invoice. It’s not the hotels fault , typical out of touch city councils who stifle tourism. We loved the hotel and will return
Stayed 3 nights in Mar 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Delta Front Desk Team

10/10 Excellent

Dayle

Travelled with partner
Liked: Cleanliness, amenities
Excellent.
Stayed 1 night in Mar 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Delta Front Desk Team

10/10 Excellent

Michel

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in. We hope you will visit us again.Sincerely,Delta Front Desk Team

4/10 Poor

Laila

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hardest mattress ever, Cold and drafty room with a very loud heating unit, that was going all night. A big gap under the door to the hallway, so we could hear everything and all the gym goers next door too. $30.00 for parking!!! More than any other city. The staff is lovely. The place is clean. But We wont pay for that shabby hotel again.
Stayed 1 night in Feb 2024

8/10 Good

Omar Adel

Stayed 2 nights in Feb 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

10/10 Excellent

Sadler

Stayed 2 nights in Feb 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Staff was amazing. They first put us in a joining room but when we got there, their was a young family next to us. We brought this up and mentioned were in no rush to check in as we understand there was a hockey tourney in town. Manager was amazing and got us another room in now time. Amazing understanding staff. Bartender was great as well.
Stayed 1 night in Feb 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Delta Front Desk Team

10/10 Excellent

David

Travelled with partner
Liked: Amenities, property conditions & facilities
Couldn’t watch the Scotties curling last night Hotel doesn’t have the right sports pkg To see it in our room and the bar tv
Stayed 1 night in Feb 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

4/10 Poor

Joel

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We did not receive the view that we paid for
Stayed 1 night in Feb 2024

10/10 Excellent

AMLP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the restaurant was pricey and had to go off site to eat. Also parking was expensive considering there is no place else to park.
Stayed 1 night in Feb 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Delta Front Desk Team

8/10 Good

Brandon

We were happy with our stay. The room was clean and there were lots of dining options within a short walk. It was a great getaway.
Stayed 1 night in Feb 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities
great location
Stayed 1 night in Feb 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Delta Front Desk Team

10/10 Excellent

Emre

Stayed 1 night in Feb 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

10/10 Excellent

Kieran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean and quiet, with beautiful views of the waterfront. The restaurant is also very good.
Stayed 1 night in Feb 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Delta Front Desk Team

10/10 Excellent

Amobi

Stayed 2 nights in Feb 2024
Response from Delta Team on 23 Mar 2024
Hello, Thank you for choosing to stay at the Delta Hotels by Marriott Kingston Waterfront on your recent visit to Kingston. It was a pleasure to have you as our guest. We are glad you enjoyed your stay and thank you for your feedback. Hope to welcome you back soon. Best regards,Delta Team

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Courteous staff. Room was clean and very well designed.
Stayed 1 night in Feb 2024
Response from Delta Front Desk on 11 Mar 2024
Hello,Thank you so much for your review of the Delta Kingston Waterfront. We were pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Delta Front Desk Team