Does The Mirror Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Mirror Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Mirror Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

Where is The Mirror Hotel located?

Located in Remera, this spa hotel is within 1 mile (2 km) of Stade Amahoro, Rwanda Development Board and BK Arena. Kigali Heights and University of Kigali are also within 2 miles (3 km).

The Mirror Hotel Reviews, Deals & Photos 2025

About the area

Remera, a neighbourhood in Kigali, is home to The Mirror Hotel. Kigali Golf Club and Fazenda Sengha Recreation Center are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Kimironko Market and Kigali Business Centre. Looking to enjoy an event or a game while in town? See what's happening at Stade Amahoro or BK Arena.

Visit our Kigali travel guide

2/10 Terrible

Musa

2 Jul 2025

Stayed 1 night in Jun 2025

2/10 Terrible

eric

3 Feb 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Currently not operating!

The hotel was under renovations when I went there so I could not stay. When hotels.com attempted to email and call the hotel to confirm a refund with them via email and phone, they did not respond - so I may just be out the money and never stayed there.

Stayed 2 nights in Jan 2022

2/10 Terrible

Rachel

13 Sept 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel

WORST HOTEL SERVICE EVER! After flying from brussel Airport, just wanted to do my test and sleep. Lucky i found a new hotel Woud Never recomend this hotel for Europees are as last min boeking

Stayed 1 night in Sep 2020

4/10 Poor

Robert, Los Angeles

30 Dec 2019

Disliked: Cleanliness, amenities, property conditions & facilities

The sweat stained pillows had no covers, the walls had water damage. The room had a stale smell to it. The bathroom was dark and dingy but had excellent heated and pressured water

Stayed 1 night in Dec 2019

8/10 Good

Firoz A

17 Sept 2019

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

13 Aug 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Horrible, loud music from opposite club till 5 am every day.

Stayed 1 night in Aug 2019

2/10 Terrible

Sylvesters

7 Aug 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth your money

Service was devastatingly poor. My first night I was checked into a room that was not clean and the toilet was not working. The bed was extremely small and mattress completely worn out. The hotel could not also keep control of the noise levels in the hotel as there were rowdy guests staying in my floor who kept up and made noise all through the night. The breakfast menu was very disappointing- for instance on Thursday morning the only options available were vegetable soup, french fries and boiled eggs. Service at the restaurant was also extremely slow with food orders taking up to 1 hour and waitpersons quite slow in approaching and responding to customer queries. I would strongly not recommend for either a long or short term stay. You might have to reconsider removing the hotel from your listing to protect your reputation.

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

3 Jun 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It was horrible experience of this so called Mirror Hotel. I had booked the hotel through Expedia and reservation was confirmed. But when we reached to the hotel in the evening, they said there is no vacant room reserved for us as confirmed during booking.. How can a hotel say like this ??? They transferred us to a hotel called Classic Hotel. But the facilities there were not up to he standard what we booked and paid. So I recommend all the guests not to book this Mirror Hotel. Narayan Bhattarai emeil: bhattaraikainlo@hotmail.com

Stayed 2 nights in May 2019

2/10 Terrible

Pyndiah

30 Sept 2018

Liked: Cleanliness, staff & service

Disliked: Room comfort

The was very noisy, very loud music till very late. Bathroom very poor.

Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

8 Sept 2018

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Was just okay

Helpful staff, the bedsheets needs whitening; It doesn’t look clean. The reading table needs a reading light, the room is not bright enough and the more so for reading/working

Stayed 1 night in Sep 2018

2/10 Terrible

Alistair

17 Feb 2016

Disliked: Staff & service, room comfort

Terrible, terrible hotel. Avoid at all costs.

The staff at this hotel are deeply incompetent. Every mistake that they could have possibly made, they did. They lost my booking. They tried to charge me at checkin, despite having prepaid in full through hotels.com. I booked a suite. They gave me a normal room. They forgot about my laundry - twice. They failed to clean my room or replace the used shampoo. It was so bad that I ended up checking out a day early and going to a different hotel. When checking out, they tried to charge me for another guest's meals. What a bunch of amateurish fools.

6/10 Okay

Alfred

4 Jan 2016

Liked: Cleanliness, staff & service, room comfort

Nært flyplassen, ikke for lange opphold!

God frokost og ok seng, men det var mye støy på utsiden av hotellet. Det var ikke varmt vann i dusjen. Bassenget hadde grønt vann

8/10 Good

Verified traveller

8 Sept 2015

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

11 Jul 2015

Disliked: Staff & service, property conditions & facilities, room comfort

The Mirror Hotel, Kigali, Rwanda

lInitially the hotel seemed nice.We quickly learned it should have been a 2*, (definitely NOT a 4*). We didn't get the welcome drink we were promised. Free wifi that was advertised never worked; we weren't able to check into our flight in advance. The shower in our room had no hot water;the shower from the room above us was leaking into our shower. Our friends' sink had no cold water.At dinner, nice view by the pool, but we were in complete darkness & couldn't read the menu. We asked for some light; they offered nothing. We had to go back to our rooms to get flashlights. Ordered pizza;30 min. later we were told the pizza oven wasn't working. So we ordered BLT's; 15 min. later we were told, sorry, they had no bacon. We ended up with a hamburger that was mediocre. The rooms were small and in need of attention. Our friends' room had wires sticking out from the walls where outlets hadn't yet been attached, and places that needed plastering or simple detail work to clean up paint overspill. The worst, however, was that we stayed here to get a good night's sleep before a very long flight the following day. The place next door is a night club, and all night long we could hear yelling & very loud voices as if we were in a tunnel (even wearing ear plugs). Oh yes, then there was the cigarette smoke that wafted up into our room all day & night, even though it was a non smoking room. The only reason I'm giving it 2* is because of appearance. But you can't tell a book by its cover.

6/10 Okay

Verified traveller

2 Jul 2015

Liked: Cleanliness

Disliked: Staff & service

They are many other choice than this hotel

This is a new hotel, The hardware is okay, no complaint for Rwanda standard. BUT BUT, the service is terrible. There is no TV channel, no WiFi in the room(It was stated TV and WIFI provided in rooms), I called the reception asking for service many times, after 2 hour nobody came, I called again the reception said very rudely "I know, but I do not care" and hung up. The software is terrible, other than software the rest is okay.

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