Custom House Inn

Property class: 2

Choose dates to view prices

A short walk from Mallory Square and Duval Street, Custom House Inn provides a terrace and more. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Chicken Run

A modern bedroom with a bed, a desk, a chair, a television, and a green wardrobe.

Chicken Run

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Birds of a Feather

A room with a pink sofa, a bed, a wooden ceiling, and a white door leading to a bathroom.

Birds of a Feather

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Citrus Queen

A bedroom with a bed, a desk, a chair, and a television.

Citrus Queen

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Sunshine State

A bedroom with a bed, wooden floor, white walls, yellow patterned wallpaper, a ceiling fan, and an air conditioning unit.

Sunshine State

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Located in Key West, Custom House Inn is in the city centre. Ernest Hemingway Home and Museum and Southernmost Point are notable landmarks, and the area's natural beauty can be seen at Florida Keys Beaches and Fort Zachary Taylor Historic State Park. Key West Shipwreck Museum and Mel Fisher Maritime Museum are also worth visiting. Visit our Key West travel guide
View more Motels in Key West
Map
124 Duval St, Key West, FL, 33040

What's nearby

  • A street with a pharmacy, a theater, and a yellow building.
    Duval Street
    1 min walk - 0.0 km
  • A sign reading "Welcome to Mallory Square" with an American flag, a red and white striped awning, and a statue of a man in a blue shirt and straw hat.
    Mallory Square
    1 min walk - 0.2 km
  • A historic building with a tall tower, palm trees, and a vintage trolley.
    Key West Shipwreck Museum
    1 min walk - 0.2 km
  • A beach with a pier extending into the ocean during sunset.
    Florida Keys Beaches
    3 min walk - 0.3 km
  • A white house with red and white flags, surrounded by lush greenery and palm trees.
    Harry S. Truman Little White House
    6 min walk - 0.6 km

Getting around

  • Key West, FL (EYW-Key West Intl.)
    15 min drive

Restaurants

  • Sloppy Joe's Bar
    1 min walk
  • Hog's Breath Saloon
    1 min walk
  • Irish Kevin's
    1 min walk
  • Key Lime Pie Factory
    1 min walk
  • Rick's Bar
    1 min walk

About this property

Custom House Inn

  • Motel near Duval Street
  • Close to Mallory Square and Ernest Hemingway Home and Museum, Custom House Inn provides amenities such as a terrace. Guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • Outdoor furniture, tour/ticket information and concierge services
    • Smoke-free property
  • Room features
  • All rooms are individually furnished, and offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and separate sitting areas.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • TVs with cable channels
    • Wardrobes/cupboards, separate sitting areas and kitchenettes

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room kitchenette
  • Mini-fridge

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Concierge services
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Kitchenette
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have any lifts

Frequently asked questions

Is Custom House Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking at Custom House Inn?

This property doesn't offer parking.

What time is check-in at Custom House Inn?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Custom House Inn?

Checkout is at 10:00 AM.

Where is Custom House Inn located?

Located in Key West Historic District, this motel is steps away from Sloppy Joe's Bar and Duval Street. Florida Keys Beaches and Mallory Square are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Custom House Inn Reviews

8.6

Excellent

9.4

Cleanliness

8.8

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 7 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to everything in Old Town. Surprisingly quiet considering all the noise outside. Beautiful, clean and charming inn.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Staff & service, room comfort
Disliked: Cleanliness
Able to check in early which was a plus! The room smelled, like musty/moldy. The room is updated and decorated nice. Location is second to none! Would stay here again in a different room.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little oasis right in the heart of it all
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Custom House

The room was very clean and the location was great!!! Totally recommend!
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little loud, because we stayed at the Sunshine State room, which shared a wall with the bar.
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right where all the action is on Duvall street. First timers need to prepared to deal with parking challenges. The room would have been perfect for just a couple but all in all served our family of four very well.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
excellent location, very nice room, small but cozy. could have done without the construction at 8 am. but I understand as they are still building on. We will definitely go back.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citrus Queen room was perfect! The location couldn't be anymore convenient! =) And the GEMs (Guest Experience Mgrs) were absolutely amazing!! They kept me informed before, during, and after my stay! They responded to my questions quickly regardless of the time of day. They provided valuable information that made my trip to Key West amazing!
Stayed 2 nights in Dec 2023
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Custom House

Should be better disclosed that there is no parking at the property...overnight parking is $50 or more. Had difficulty opening the door with the code; took about 10 tries to get it to open. Right in the middle of Duval Street, so if you want the party scene, stay here
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Broken locks - cleaning staff waiting outside door before 10 am- very small & only soap for one individual for one night!
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024