Exterior

Reviews of Gilbert's Resort

2 out of 5
Gilbert's Resort
107900 Overseas Highway, Key Largo, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Miguel

Disliked: Cleanliness, amenities, property conditions & facilities
It was a terrible experience over there. Paying almost $400 per night for those rooms and the overall amenities, you are better off booking a real resort room. The worst that happened to me was beg bugs and when I called two days later, because I thought it was the mosquitos, but it wasn't, they just told me that there was nothing they could do or would do, no excuses, discount or anything, the place is not safe or clean and they don't care. Avoid!
Stayed 2 nights in Mar 2024
Response from Tracy-Manager on 2 May 2024
Multiple guests have checked into the room you were in 2 months ago. Obviously there are no bed bugs. So obviously, no discount or refund.

6/10 Okay

Hugo

Poor
Stayed 1 night in Apr 2024
Response from Management on 26 Apr 2024
Thank you for your feedback.

6/10 Okay

Hugo

Liked: Cleanliness, property conditions & facilities
The property is good, the staff are not friendly and there are too many mosquitoes, it is a plague they have, it is something uncontrollable when the sun goes down, it is fine to spend the day but not to spend nights there
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thank you for your feedback.

10/10 Excellent

DIANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first day there had been a lot of rain so all the bars and restaurants were closed no entertainment. The next day was wonderful we had a great time!
Stayed 2 nights in Mar 2024
Response from Tracy-Manager on 9 Apr 2024
Despite the rain dampening the first day's plans, it sounds like the following day made up for it with wonderful weather and a great time. Here's to unexpected joys after a dreary start!

10/10 Excellent

Arianna

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice spot!
Stayed 1 night in Apr 2024
Response from Tracy-Manager on 9 Apr 2024
Thank you for your 5-Star review, Arianna! We hope to see you again soon!

8/10 Good

sue

Travelled with group
Pleasantly surprised! The “patio” area was a bonus! The balcony was great too! The room was clean and updated, very nice! We stayed in a family room with 2 queen beds.
Stayed 1 night in Apr 2024
Response from Tracy-Manager on 7 Apr 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and were pleasantly surprised by our amenities. We strive to provide clean, updated accommodations for our guests, and we're thrilled that you found the patio area and balcony to be bonuses. We hope you had a wonderful time and look forward to welcoming you back in the future!

10/10 Excellent

Julie Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, live music, nice pool, free breakfast, beautiful views!
Stayed 5 nights in Mar 2024
Response from Tracy-Manager on 4 Apr 2024
Thank you for your 5-Star review, Julie Ann. We hope to welcome you back again soon!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Everything is right there. The staff were very friendly
Stayed 1 night in Mar 2024
Response from Tracy-Manager on 2 Apr 2024
Thank you for your review, John. Come back again soon!

10/10 Excellent

Mariela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to visit and stay. Incredible views and a great staff. The rooms are clean and new. Really comfortable
Stayed 2 nights in Mar 2024
Response from Tracy-Manager on 1 Apr 2024
Thank you for sharing your experience! It sounds like you've discovered a true gem of a destination. The combination of breathtaking views, exceptional service, and pristine accommodations makes it an irresistible choice for travelers seeking both relaxation and luxury. Your description of the clean, new rooms and overall comfort level paints a picture of a place where every detail is thoughtfully attended to. It's wonderful to hear about experiences like yours, where every aspect of the stay exceeds expectations. We hope to see you again soon, Mariela!

8/10 Good

Terra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort was lovely and the room was clean however the overall area for resort guests to use is very crowded with non guests and the beach is small (which we knew when we booked but still made it difficult to enjoy the amenities). Food and drinks were great at the restaurant and the live music was fantastic. Only real issue was the wifi - the TV runs off of it and we struggled to stream any shows at night.
Stayed 2 nights in Mar 2024
Response from Tracy-Manager on 31 Mar 2024
Thank you for your feedback! We're delighted to hear you enjoyed the cleanliness of our rooms and the quality of our restaurant's food and drinks, as well as the fantastic live music. We apologize for any inconvenience caused by the crowded resort area and the small beach size. Your comments about the WiFi are duly noted, and we'll strive to improve in this aspect to enhance the overall guest experience. We hope to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room overlooks the channel where large watercraft and yachts use. Often docked to enjoy restaurant. Beach area great! Especially for littles. We rented kayaks and jet skis on site and this was great and convenient. The key lime coladas da best!!
Stayed 3 nights in Mar 2024
Response from Tracy-Manager on 28 Mar 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that you enjoyed the scenic view of the channel, the vibrant atmosphere of the restaurant, and the fantastic beach area, especially for the little ones. It's fantastic to know that you found our on-site rental services convenient and that you indulged in our delicious key lime coladas. We hope to welcome you back soon for another memorable stay!

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Tracy-Manager on 28 Mar 2024
Thank you for your 5-star review, Adriana! We can't wait to welcome you back!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and fun atmosphere
Stayed 1 night in Mar 2024
Response from Tracy-Manager on 27 Mar 2024
Thank you for your positive feedback, Lisa. Come back and see us again!

10/10 Excellent

Bruce

Stayed 2 nights in Mar 2024
Response from Tracy-Manager on 17 Apr 2024
Thank you for your feedback, Bruce. We appreciate your 5-Star review!

8/10 Good

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly staff.
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar 2024
Thank you for your positive feedback, Ray!

10/10 Excellent

Jose M

Travelled with family and small children
Beautiful place, right in the water, excellent room with a water view, friendly staff and very knowledgeable of the area! Loved our stay, will absolutely come back!
Stayed 1 night in Mar 2024
Response from Tracy-Manager on 24 Mar 2024
Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay and appreciated our waterfront location, room with a water view, and the friendliness and knowledge of our staff. We can't wait to welcome you back for another wonderful stay in the near future!

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Tracy-Manager on 13 Apr 2024
Thank you for your feedback, Maria. We hope to welcome you back soon!

10/10 Excellent

Debra

Liked: Amenities
There were problems with the internet which meant TV trouble but I can watch TV at home and internet crashes sometimes everywhere that’s life now. Yes it gets busy on the weekends but Gilbert’s takes care of there guests. The had parking saved for us when we returned on a Saturday evening from visiting Key West. The room was spacious and clean and loved the deck. The whole staff was so helpful and friendly and went out of their way to be sure we had everything we needed
Stayed 4 nights in Mar 2024
Response from Tracy-Manager on 22 Mar 2024
Thank you for sharing your experience, Debra! We apologize for any inconvenience with the internet, but glad to hear you still enjoyed your stay. We're delighted you appreciated our efforts to accommodate you, from parking to our spacious rooms and friendly staff. We hope to welcome you back soon for another wonderful stay at Gilbert's!

10/10 Excellent

Colleen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great tiki bar. Dock. Boat and jet ski rental. On water w private beach for guests.
Stayed 3 nights in Mar 2024
Response from Tracy-Manager on 22 Mar 2024
Thank you for the fantastic review, Colleen! We're thrilled you enjoyed our tiki bar, dock, and water activities. Our private beach is indeed a hidden gem. Looking forward to welcoming you back for more waterfront fun soon!

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cute and clean, but we couldn’t figure out how to adjust the temperature. The beach and swim area are quite small, and we had booked it specifically for the beach. It was a decent place to stay for one night, and we did enjoy the water views.
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you for your feedback, Emilie.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on 16 Mar 2024
Thank you for your feedback, Murray!

10/10 Excellent

michelle, HIALEAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed her one night. Found it to be super cool being so close to home. Beach area and tiki bars so close. My only issue was the family next to my room had about 10 adults and they were not respecting my space in the outside dock. Might be something the Hotel needs to walk around and observe. Other thsn that.. the stay was great.
Stayed 1 night in Mar 2024
Response from Management on 11 Mar 2024
I'm glad to hear you enjoyed your stay and found the proximity to home convenient. It sounds like the beach area and tiki bars added to the experience! It's unfortunate about the noisy neighbors, though. We will address these issues for a more enjoyable stay for everyone. Overall, it's good to know you had a great time despite the minor inconvenience.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay here. The family rooms are renovated, clean and functional. Comfy beds and include necessary amenities. Automatic darkout blinds are a bonus. Large plush towels rivaling a 4 star resorts’ best towels. Pool, beach, marina and restaurant are all conveniently located on property. Enjoyed our meal and drinks at the restaurant. Food was delicious and our server Adrian was incredible. This is a clean, quiet and quality family-run resort that is worthy of a great review.
Response from Tracy-Manager on 11 Mar 2024
It's wonderful to hear that you had such a fantastic experience during your stay! The renovated family rooms, comfy beds, and thoughtful amenities certainly add to the comfort. It sounds like the automatic darkout blinds and plush towels provided a touch of luxury. Having everything from the pool to the restaurant conveniently located on the property must have made for a truly relaxing stay. Adrian's exceptional service and delicious food further enhanced your experience. Thank you for sharing your positive review of this clean, quiet, and quality family-run resort!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice for the quick night we stayed there. Looks like it would be a fun place.
Stayed 1 night in Mar 2024
Response from Tracy-Manager on 11 Mar 2024
Come back soon and stay longer, Michelle! We would love to see you again!

10/10 Excellent

Shequitta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay with my family
Stayed 1 night in Mar 2024
Response from Tracy-Manager on 9 Mar 2024
Thank you for your positive review, Shequitta. We're glad you enjoyed your stay. Come back again soon!

6/10 Okay

robert

Travelled with group
Liked: Amenities
Basic two-star hotel with a beautiful view
Stayed 2 nights in Mar 2024
Response from Tracy-Manager on 9 Mar 2024
Thank you for your feedback, Robert.

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stay was great, bar and rest service wasn’t great
Stayed 1 night in Feb 2024
Response from Tracy-Manager on 6 Mar 2024
Thank you for sharing your feedback about your recent experience at Gilbert's. I'm glad to hear that you enjoyed your overall visit. However, I'm sorry to learn that you found the bar and restaurant service lacking. Your input is valuable to us as we continuously strive to improve our services.

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was right there in one location
Stayed 3 nights in Feb 2024
Response from Tracy-Manager on 4 Mar 2024
Thank you for your positive review, Brad! We're glad you enjoyed your stay!

10/10 Excellent

judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tracy-Manager on 4 Mar 2024
Thank you for your positive feedback, Judy! We hope to see you again!

10/10 Excellent

CYNTHIA

Stayed 1 night in Mar 2024
Response from Tracy-Manager on 23 Mar 2024
Thank you for your positive feedback, Cynthia!

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This place is usually a lot of fun, there is always something going on here. They have great entertainment, the boat watching is awesome and the pool is warm. We have stayed her many times and have had a good time, this time however the pool area was FULL of people NOT staying at the resort, unruly kids who were unattened (Even very young kids) & people bringing in food and drinks, kids doing flips into the pool and hitting people with volleyballs. We ask security multiple times to address this & were told it would be taken care of ---- but never handled, come to find out that these people were friends of one of the waitresses who were allowing this. So, they apparently prioritized that over the people paying over $400 a night to stay here, that is aggravating!! Also, they discontinued the proteins at breakfast (no eggs or meat) so it is just muffins & cereal now, if you a "real" breakfast you will have to leave the resort or pay $15 for a Brunch item at the bar that doesn't open until 10am. I ordered 2 eggs & bacon - waited 35 minutes and got only 1 egg?? Unfortunately his trip to Gilbert's was disappointing, might have to try a new location in Key Largo after this....... : (
Stayed 3 nights in Feb 2024
Response from Tracy-Manager on 1 Mar 2024
I'm sorry to hear about your disappointing experience at Gilbert's. It's frustrating when amenities like the pool are overrun, and service falls short of expectations, especially considering the price you're paying. We are looking into this to prevent it from happening in the future. We sincerely hope you will give us another chance.

10/10 Excellent

Lucille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything right on property.Except bug repellant needed at night at tiki bar & rèstaurant
Stayed 3 nights in Feb 2024
Response from Tracy-Manager on 1 Mar 2024
Thank you for your positive feedback, Lucille! We hope to see you again!

10/10 Excellent

Kendall Rose

Stayed 1 night in Feb 2024
Response from Management on 2 Mar 2024
Thank you for your positive review. We hope to see you again.

10/10 Excellent

Kristine

Stayed 1 night in Feb 2024
Response from Tracy-Manager on 22 Mar 2024
Thank you for your review, Kristine!

6/10 Okay

Phil

Travelled with partner
Liked: Cleanliness, property conditions & facilities
On the weekend it got very noisy, include boat radios blaring from the docks. Motorcycle nose was also too loud for my liking.
Stayed 2 nights in Feb 2024
Response from Management on 1 Mar 2024
Thank you for your feedback, Phil. We apologize for the amount of motorcycles that were here the afternoon of your stay. The police were having a benefit run for a fallen officer's children.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first visit to Gilbert Resort and it was great! We loved the laid back atmosphere, the outdoor huts, the drinks, the food, the staff and the quiet "island like" feeling. The rooms were also very nice however, a little small but we managed!
Stayed 2 nights in Feb 2024
Response from Management on 1 Mar 2024
Thank you for your feedback, Susan! Come back and see us again soon!

10/10 Excellent

Katherine, Warrenton

Stayed 3 nights in Feb 2024
Response from Tracy-Manager on 22 Mar 2024
Thank you for your review, Katherine!

10/10 Excellent

Vicki

Travelled with group
Liked: Property conditions & facilities
Perfect spot for vacation! Loved the atmosphere and staff was very welcoming
Stayed 1 night in Feb 2024
Response from Tracy-Manager on 26 Feb 2024
I'm thrilled to hear that you had a fantastic vacation experience! A welcoming atmosphere and friendly staff truly make all the difference. We hope to see you again, Vicki!

8/10 Good

Tao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, just off route 1, facing ocean, adjacent to the harbor. Room is big and clean. 2nd floor common area has nice view to the ocean and beach. The room has a balcony, facing to the restaurant and pool. but the room is not noisy at all. 2nd floor has no elevator though.
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Thank you Tao, for sharing details about our property. It sounds like a wonderful place with its prime location just off Route 1, facing the ocean and adjacent to the harbor. The spacious and clean rooms, along with the picturesque view from the second-floor common area, certainly add to the appeal.Having a balcony facing the restaurant and pool sounds delightful, especially if it manages to maintain a peaceful ambiance without being noisy. While the absence of an elevator on the second floor might be a consideration for some guests, it seems like a small trade-off for such a charming setting and amenities.Overall, your description paints a compelling picture of a cozy yet scenic retreat. Thank you for providing insights into what sounds like a lovely accommodation option.

8/10 Good

Diane

Liked: Cleanliness, staff & service
Didn't like getting kicked out of beach area while trying to enjoy sunset.
Stayed 2 nights in Feb 2024
Response from Management on 22 Feb 2024
Thank you for your feedback, Diane. I apologize for you being asked to leave the beach during sunset. I'm not sure why this happened, but rest assured we are looking into the situation. We hope to see you again.

8/10 Good

shannon, Eufaula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun property
Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
Thank you, Shannon.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gilbert’s is a Very Friendly Place to Stay! The Staff at the Resort & Restaurant/Tiki Bar went Above & Beyond to make our Stay Comfortable & Fun!! A Storm blew in & the Staff Went To Work Keeping Everyone Dry & Happy!! We Will Definitely Be Back!!!
Stayed 2 nights in Feb 2024
Response from Tracy-Manager on 5 Feb 2024
Thank you, Angel. We love to hear when our guests enjoyed their stay. Come back and see us again soon!

8/10 Good

Freda

Stayed 1 night in Feb 2024
Response from Management on 22 Mar 2024
Thank you for your positive feedback, Freda!

10/10 Excellent

Rogerio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 20 Jan 2024
Thank you, Rogerio. Come back again soon!

10/10 Excellent

Home

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 20 Jan 2024
Thank you for your review. We appreciate your positive feedback!

10/10 Excellent

Grace

Stayed 1 night in Jan 2024
Response from Management on 4 Feb 2024
Thank you, Grace. Come back and see us again!

10/10 Excellent

felix

Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Thank you, Felix! We appreciate your review.

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Gilbert’s
Always amazing customer service, views and clean.
Stayed 5 nights in Dec 2023
Response from Management on 13 Jan 2024
Thank you for your review and for sharing your beautiful photos!

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a couple of days on the water. Great view and atmosphere.
Stayed 2 nights in Dec 2023
Response from Management on 28 Dec 2023
Thank you, Colleen. We hope to see you again soon!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 24 Dec 2023
Thank you, Tonya! Come back and see us again soon!