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Reviews of Grand Kesambi Resort and Villas

4 out of 5
Grand Kesambi Resort and Villas
Jalan Raya Kesambi No.88, Kuta Utara, Kerobokan, Badung

Reviews

6.0
Rating 10 - Excellent. 3 out of 13 reviews" "
Rating 8 - Good. 4 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 5 out of 13 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Dusty

Stayed 7 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not as good as shown in picture it can be improvwd with good aircondition service
Stayed 1 night in Jan 2020
Response from wayan on 5 Feb 2020
thank you for your feedback

8/10 Good

Petter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from wayan on 5 Feb 2020
thank you for your feedback

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
I stayed in the Superior Room. It was slightly noisy due to ongoing upgrading works. Not sure if it was due to the upgrade that I had reduced/inconsistent water pressure in my shower.. On my 2nd night, I didn't have hot warm to shower.. Which is okay for me, probably not for others.. Visited my friend in his villa and it was great. Definitely recommend the villa more. Location is a bit far off from Seminyak Area. About 10-15 mins motorbike ride. Not many food options around the property. A couple of convenience store.
Stayed 3 nights in Sep 2019

8/10 Good

Zack

Liked: Staff & service
Nice place to stay ..but need to improve cleaning room,overroll I like the place.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY IN THIS HOTEL! Looks nothing like the pictures! The shower stinks and the jets aren’t straight, the entire shower head is rusted. The room smells DAMP with the air conditioning on. The floors are dusty and the draws are stiff. The tv hardly works and EVERYTHING is dirty.
Stayed 4 nights in May 2018

8/10 Good

Peter , Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
A reasonably good 4 star hotel, breakfast room near the road and traffic was disappointing when could have been at their restaurant by the pool. Room and staff good for what you pay. Had to travel to Seminyak to find good restaurants and breakfasts. Had dinner at the hotel, 4 items listed they didn't have... But prices were good.
Stayed 5 nights in Feb 2018
Response from Lieke Ramopolii on 17 Mar 2018
On behalf of the Management , I want to extend my sincerest apologies for the negative experience that you had. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't trust the hotel staff!
Hotel might look good, however, the hotel free cancellation policy is not true. Due to a stolen passport our journey could not start and the cancellation on the same day of arrival was first confirmed via telephone but after requesting a refund the hotel management didn't allow it and also denied that the cancellation was confirmed. Allegedly, the person on the phone was not allowed to confirm. Please don't book and if so don't believe the hotel staff/management without any documents from them in your hands and always double-check!
Stayed 3 nights in Feb 2018
Response from Lieke Ramopolii on 15 Mar 2018
Dear Our Valued guest, | On behalf of the Management , Please accept our sincerest apologies for the negative experience that you had. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

2/10 Terrible

Liz, Vic Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wrong booking, stranded at airport.
Shuttle bus did not turn up to airport despite it having been arranged one week prior by Resort. Upon contacting Resort they said they had no record of our accommodation reservation despite our booking reservation information. Paid in full at time of booking. Turned up by taxi to sort it out and they miraculously had a room for us however it was NOT what we paid for. Staff admitted when we checked out after only one night that it was normally used as a long term rent room. No in house safe, no free Wifi, rusty bathroom mirror, broken bathroom window did not lock, external door did not lock, no drinking glasses, no soap, half used small tube of shampoo. Dirty room. Stained couch. The Manager did offer to show us another room however we declined. According to our booking information it was what we had booked anyway, however he advised that the "room type" was obviously advertised wrong.
Stayed 8 nights in Nov 2017
Response from Bagus - E-Commerce Manager on 11 Dec 2017
I do apologize due to our staff mistake. if you would like to stay with us again, I will give you our better room with free of charge hopefully we could welcoming you again at our property with a better experience

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
มีจิ้งจก และแอร์ไม่ค่อยเย็น แต่พอแจ้งที่พนง.ก็ส่งช่างมาแก้ไขให้ค่ะ
Stayed 2 nights in Feb 2019
Response from Putra on 10 Apr 2019
Thank you for taking the time to bring this issue to our attention. It is only through feedback such as yours that we are able to improve our services. We understand your disappointment & we are truly sorry. We have addressed the issue for respective departments to evaluate. Please accept our sincerest apology.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Once I checked in the staff couldn’t find my booking and they expressed impolite on their body language. The room was not that clean, overall area too. The swimming pool was not like what they show and it’s dirty. Poor quality of breakfast. The staff saw guests touch the foods and they do nothing. Finally, i changed the hotel and waste money for 3 nights
Stayed 3 nights in Dec 2017

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosi mais. Nuisance sonore du à la construction
Cet hôtel est idéalement situé à proximité proximité de l'agitation et de la plage Un scooter est l'ami ideal Cependant le bruit constant du chantier touchant l'hôtel peu gêner nous avons mis 2 jours à nous habituer mais le charme et le côté cosi nous ont fait rester
Stayed 1 night in May 2018

10/10 Excellent

Lee Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常漂亮舒適的Villa
地方會偏僻一點! 打車還算方便! 由這去水明漾20分鐘車程，車費不約15-20Krp。 環境和服務非常好，我們一共住了七天，5晚的普通套房，2晚的別墅，十分的乾淨舒適! 裡面有一位叫小陳的員工，會説中文，對我們十分照顧，當中我們間隔期六我們忘了訂一晚，還出外了不在酒店，他和其他員工也為我們處理好，特別麻煩他們。 早餐比較簡單，但很好吃有特色。叫了兩次中晚餐的Room service，十分實惠好吃! 別墅的房間也很舒適，但因為內外打通的空間，所以蚊子比較多，晚上記得要關好門防蟲防蚊子! 另外就是兩個房型的熱水系統都不太好，水忽冷忽熱，不太好，還好去的當時天氣熱，所以沒造成太大問題! 我們在房間拍了不少人像照片，是個很好的酒店。
Stayed 1 night in Dec 2017
Response from Dewa - Resort Manager on 19 Jan 2018
Thank you very much for your kind review and hopefully we could welcoming you again at our lovely resort & villas