Kazbegi Spa Hotels

"+ve great location , very homely and nice. -ve : payment was made through Hotels.com but the receptionist staff asked the guest to pay again at checkin. Embarrasment could have been prevented if the reception staff were made aware about prepaid bookings."

"Excellent "

"We had 2 bookings with Expedia for 3 rooms at this hotel, but upon arrival, we were informed by the hotel staff that they have only received 1 booking from Expedia. Instead of throwing us out in the cold (like many other hotels would probably do), they did all the hard work for us by calling Expedia to solve this problem, which is of no fault of theirs. From our vast travel experience, we think most hotels would have expected us to call Expedia ourselves, to try and find out where our booking...

"Great view, quiet, friendly staff, good facilities, great breakfast and dining options; need more power outlets and shelf/cabinets in the rooms"

"The room had a very pungent odor and we had request to change it. But the staff was very reluctant to do so. Overall it was probably the worst hotel I stayed in years. Everything is either broken or dysfunctional and when you ask for replacement the staff attitude is very aggressive. "