Hypo-allergenic bedding, minibar, in-room safe, desk
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Reviews of Kings Valley Medical & Spa Hotel

5 out of 5
Kings Valley Medical & Spa Hotel
22 Izvora Street, Kazanlak, Stara Zagora Province

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 24 reviews" "
Rating 8 - Good. 3 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stoyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice,clean and quiet property.Far away from city noise.Amazing gym room.Great food.We had perfect stay.I definitely recommended it...
Stayed 2 nights in Dec 2023

6/10 Okay

Marina

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Different groups don’t communicate to each other snd made it my responsibility to align them (cleaning and reception, restaurants and reception etc). Most of the staff at the reception was not properly trained with an exception of Alexander. I had the worst experience with one individual who wouldn’t look at me, was unhelpful and used unprofessional language. I was shocked and shared with the front desk manager. She just asked me to be understanding due to him being very new.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mihail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and atmosphere. Buffet has excellent varieties for breakfast and dinner. Spa facility is way above average.
Stayed 1 night in Oct 2023

8/10 Good

Claudia

Liked: Cleanliness, property conditions & facilities
It was good overall
Stayed 2 nights in Sep 2023

10/10 Excellent

Darina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Aleksandar

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Service and especially cheffs and waiters could tremendously improve. They are simply not what one would expect from a five star hotel. Apart from that, the building and especially the thermal and spa zone are excelent.
Stayed 2 nights in Aug 2023

4/10 Poor

Kiril

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
To start with when.we asked for a room with a view the receptionist said we’ll like it and the only thing that we could see was a car park. Obviously they don’t know the term "room with a view". Secondly you’ll be always meet with a smile when you ask them to solve any issues but they won’t do anything to fix it.. Thirdly there are no procedure to check the spa facilities and amenities which can be annoying for certain things you’re expecting to be done. And finally cash is the best way to go if you don’t want to face troubles with your finances, the accountancy department is just useless to solve any issues with your payment if something goes wrong. I’ve never had experienced such an incompetence EVER. In conclusion I’d hardly will recommend King’s Valley Spa hotel to anyone even to my enemies. Just stay away from it.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities
This place is fantastic! It’s a great value for inclusive hotel, pool, dining, and spa options. The buffet was great and had a lot of options. There was plenty of space at the spas and pools. The staff was super friendly. The massage was excellent and reasonably priced. I even stayed an extra day because I had such a great experience. My only complaint is that the laundry service was unreasonably expensive and charges per item. . My bag of clothes that normally cost 10€ to wash and dry had an estimated cost of more than my whole room! I wish they would charge by weight instead.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dessi

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. I will stay here again. I have stayed in 25 different hotels in the past 18 months from the Hilton Rainbow tower on Waikiki Beach to the Sofitel in Cairo. This was the nicest and best value.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Our short escape
We had a relaxing 2-day stay. The food options are really good.
Stayed 2 nights in May 2023

4/10 Poor

Todor

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Late check-in at 5pm , instead of 3 pm. There were no towels and bath robes. We asked to be provided but there was no reaction ,luckily on the second day we saw a lady cleaning the room next to ours. She gave us towels and bath robes and told us that nobody informed her that we have asked for the same. Room was not cleand during whole stay ( 5 nights), houskeeper visited us at 4.30 pm on the day before we leave the hotel! It happened also that there were no towels on the SPA reception on our first day ( we also had none in the room ). There are not enough tables in the resturant, often you have to wait to find a table, same on the pool where sunbeds are not enough for the capacity of the Hotel. I would not recommend it for the value!
Stayed 5 nights in Apr 2023

8/10 Good

Teodora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new, so modern and luxury, the room and the bathroom were huge for standard ! The spa and the pools were great and we are very pleased but the salt room was closed. The buffet for breakfast and dinner had plenty of food to choose from but the quality is something that they need to pay more attention. They are still under construction as was little noisy in the afternoon above us. For lunch you don’t have options as only their a la carte restaurant is serving lunch, the room service and Sofra restaurant are due to open.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dimitar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Isa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great facilities, just needs better trained staff
Breathtaking spacious. Room was excellent, spa was great with tons of pools and saunas. Had a very professional massage. Booked with breakfast & dinner. Dinner was buffet style and not 5 star - but a good 4 star. The only downside is the service staff: Almost nobody speaks English or at least a foreign language. It was a bit funny to watch the panic attack when, for example, I ordered a beer and the waiter ran away at high speed – to find the one college that was able to understand what I wanted. Or we just got ignored when we received a glass of white wine instead of a red wine as the waiter was unable to understand what we complained and just ignored our comment. Not by bad mood – simply because she didn´t understand. Same at the reception but there it took less time to find a translator or an English-speaking staff – member. And obviously many have not really been trained in service business. Almost everyone was friendly (or at least trying to be) - but many had no clue what to do. Nevertheless, we would come back as the facilities offered are phantastic and we hope that the service will improve over time.
Stayed 1 night in Oct 2023

10/10 Excellent

Kaspar

Stayed 1 night in Sep 2023

10/10 Excellent

Bruno Pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and spa facilities.
We had a very good stay here.
Stayed 2 nights in Jul 2023

8/10 Good

Bjorg

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
All in all a good stay. Excellent breakfast and dinner options. The only negative experience were the room cleaning. Despite our signal that we wanted the room done, nothing happened. We still had to call reseption and ask for it, and then it was done poorly. Did not even care to do the beds, only changed the towels. Otherwise very good.
Stayed 3 nights in May 2023