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Beautiful location with beautiful views. Andre is an incredible host seeing to our every need. When in this location I would highly recommend. And don’t miss the breakfast of local delicious products - all to die for… well to live for. The only downside is we only stayed one night!
At check out shocked that he wants to charge 35 euro each child which should be told at check in and not check out
Omar
Stayed 1 night in Jul 2023
Response from André Cis, Hotel owner and host on 6 Aug 2023
Dear guest, thank you very much for having chosen Hotel Cis for an overnight stay. We are sorry that our published and known policy in regards to extra charges has been causing irritation to you, despite we believe that you have enjoyed the actual stay and our hospitality. For the sake of transparency we would like to wrap up the key facts for other readers, so everybody can make up their own mind.- Our policy for extra beds - as stated in our fine print is 39,-- / bed / night. This is an extra-charge and manually applied on the room charge.- You stated in your reservation "2 children, aged 1 + 2, We need baby a cot please"; - Since the reservation in spring we did try to get in touch with you multiple times as to better understand the exact configuration of the room you might be needing. - Not receiving any sort of feedback, based on experience we prepared 1 baby-cot an thought you will have the elder of your kids in your double-bed. - You arrived past 22:00 (10pm) without any prior notice (check-in time until 18:00 (6pm) regularly) and confronted us with 3 children, aged 1, 5 and 7. - We did our utmost to cater to you despite we officially do not have rooms hosting 5 guests. We did - late night - remove furniture i the room as to make space for 2 additional sofa beds in order to accommodate the children in a reasonable way. - At this point, we did allow ourselves to add a charge (discounted from 39,-- to 35,--) for the 2 elder children.- The child of 1 years in the baby-cot was free of charge of courseMind: If you would have been travelling with 2 children aged 1+2 as you stated in your reservation, there would not have been any charge. We regret having disappointed you, however ask for your understanding that you haven't presented us truthfully with the facts when making the reservation. So we have adopted to the new facts. Dear guest, regardless, we truly hope that you have had an amazing time in Europe and save return to your home-country. Yours sincerelyCis family
I am looking for a good place to enjoy what is spring season and true nature. This is the best place and excellent location to feel calm nature. Breakfast was so excellent and most of the foods were not from commercial one but from the neighbour's. Thanks Andrea for your careful service.
This was a lovely, quite hotel in the mountains with easy access to several villages and, of course, skiing. The service was just lovely and very helpful. GREAT value!
Sehr nettes und zuvorkommendes Personal, sehr sauber und ordentlich die Zimmer. Frühstück können wir nicht beurteilen, da wir nur eine Nacht ohne Frühstück dort waren.
Ein wahrlich herzlicher Empfang durch Herrn Cis. Zimmer war sehr sauber und ordentlich. Ausblick wunderschön. Das Frühstück mit sehr vielen Lokalen Produkten verdient eine besondere Erwähnung. Ich hatte mein Tablett im Zimmer vergessen, worüber mich Herr Cis informierte, bevor ich es selbst merkte. Wird mir an meine Heimatadresse geschickt. Toller Service, tolle Unterkunft. Wir werden dort wieder nächtigen.
Buongiorno, io e mia moglie siamo stati in questo hotel dal 23-8 al 30-8 e siamo stati benissimo dal primo momento che siamo arrivati accolti dal gentilissimo Andreas, immersi nella natura e in un'oasi di tranquillità, in una camera da cui si gode una vista stupenda. Ci ritorneremo.
Abbiamo soggiornato qualche notte presso questa struttura, e abbiamo avuto modo di apprezzarne la gestione (poliglotta, riservata e sollecita al contempo), la posizione e la colazione (deliziosa, e servita in una veranda da sogno).
Consiglio sicuramente questo albergo, e conto di tornarci.
Ottimo hotel, in posizione comoda a tutto. Stanze ampie e molto pulite. Un sincero grazie a tutto lo staff perché è stato davvero molto disponibile e gentile
Deltagere i langrendsløbet Dolomitenlauf Classic 42 km i Obertilliach kan med fordel bo her. Indendørs smørestald og skiopbevaring. Pendulbusser fra Lienz til Obertilliach kommer forbi og kan benyttes.