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Reviews of Comfort Inn Kapuskasing

2.5 out of 5
Comfort Inn Kapuskasing
172 Government Rd, Kapuskasing, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 144 out of 352 reviews" "
Rating 8 - Good. 145 out of 352 reviews" "
Rating 6 - Okay. 36 out of 352 reviews" "
Rating 4 - Poor. 23 out of 352 reviews" "
Rating 2 - Terrible. 4 out of 352 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that the front desk clerk noticed that I use a cane and offered us a room on the main floor. Decent continental breakfast. Very comfortable bed.
Stayed 1 night in Apr 2024

10/10 Excellent

Bodil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff Great breakfast
Stayed 1 night in Apr 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff limited parking
Stayed 1 night in Apr 2024

4/10 Poor

Logan

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Carla

Stayed 1 night in Mar 2024

10/10 Excellent

Ian, Geraldton

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and assisting
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Stayed 2 nights in Mar 2024

4/10 Poor

Charles

Disliked: Staff & service
Was here for 2 weeks on business. The room got cleaned every 2 or 3 days. This has been going on for months. Now it is treated as if this is the normal level of service. Towels would get changed bed not made.. just really sloppy.
Stayed 13 nights in Feb 2024

10/10 Excellent

Kara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable beds. Nice breakfast in the morning, we had waffles and bacon.
Stayed 1 night in Feb 2024

4/10 Poor

Marc

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Freezing!!!!
The room was clean. Check in was very smooth. The room was freezing cold, 11C upon arrival and the heater would not heat past 16 even though set to 32. Asked and was told no available rooms to switch. Breakfast ran out of food by 830-9 on our two night stay. Won’t be returning
Stayed 2 nights in Jan 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024

10/10 Excellent

Sadie

Stayed 1 night in Jan 2024

6/10 Okay

James

Stayed 1 night in Jan 2024

6/10 Okay

Dominique

Business traveller
Liked: Cleanliness, staff & service
I think the room was decent and clean, a bit noisy (heating/cooling unit). I was in the Exercise room on the 14th and it was a bit of a disaster starting from the TV and lock storage / Graveyard area to the Treadmill that was not suitable for Running. (belt sticks when weight applied while running).
Stayed 2 nights in Dec 2023

6/10 Okay

Samantha

Stayed 1 night in Dec 2023

10/10 Excellent

jacynthe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 1 night in Nov 2023

8/10 Good

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
People at the reception were very pleasant. Room was clean. Bed felt really hard at first but I got a good sleep and didn't wake up sore so..This hotel covered my needs perfectly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Genevieve

Stayed 1 night in Nov 2023

10/10 Excellent

Jugraj

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
staff very helpful ..
Stayed 1 night in Nov 2023

8/10 Good

Catherine

Stayed 1 night in Nov 2023

8/10 Good

John, Wikwemikong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathrine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and I will be back!
Stayed 1 night in Aug 2023

10/10 Excellent

Jon

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jerry

Stayed 1 night in Sep 2023

6/10 Okay

jason

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was infused with the smell of B.O. we emptied an entire bottle of fabreeze and still smelled it. Hairs in the shower. Lipstick on the wash cloth and dust everywhere. I didnt mention to my wife what could be imagined in the bedsheets. She would have made us change hotels and as we were there for my fathers funeral I sure wasnt in the mood of the hastle.
Stayed 2 nights in Aug 2023

4/10 Poor

Claude

Business traveller
Disliked: Amenities
Says there is a fitness centre but Ac has been broken for months so window open. Was 27 degrees in the fitness centre. Fitness centre is full with old locks they have been changing and before that coffee makers. Not vaccines in months, tv not connected and they said they don’t fill the water anymore.
Stayed 4 nights in Aug 2023

10/10 Excellent

Cherylee

Stayed 1 night in Aug 2023

8/10 Good

Neil

Stayed 1 night in Aug 2023

4/10 Poor

Garry

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Ironing board set up in room ??? Toilet paper holder empty with used core being removed but nothing replaced. Bathroom sink had 4 large cracks. On check-in front desk clerk visiting with her friends & not attentive to guests
Stayed 1 night in Aug 2023

10/10 Excellent

Tyler, Sudbury

Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Stayed 1 night in Jul 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good changes
We stay regularly at Comfort Inn Kapuskasing. We found that it had updates to carpets this time and enjoy the quick breakfast choices
Stayed 1 night in Jul 2023

10/10 Excellent

Denis

Travelled with family and small children
Our room was close to the lobby and breakfast, staff were friendly
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place & wonderful people
Stayed 1 night in Jul 2023

8/10 Good

Nicole

Stayed 1 night in Jul 2023

10/10 Excellent

Marge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, breakfast was excellent. Very happy with our stay.
Stayed 2 nights in Jul 2023

4/10 Poor

Daniel

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The room was quiet, and the breakfast was not too bad. But the bad thing was the cleanliness was not to my liking, i.e. the hallways were FILTHY and had pieces of food on the carpet. Service was okay, but not worth 160$ a night!
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Ann-Marie, Gananoque

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff were helpful
Stayed 1 night in Jul 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People not respecting the grounds and picking up after themselves.
Stayed 1 night in Jun 2023

8/10 Good

marc

Stayed 1 night in Jun 2023

10/10 Excellent

Frank

Stayed 1 night in Jun 2023

10/10 Excellent

R.Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was security on site. Staff was well trained and friendly. Breakfast was great, big variety.
Stayed 2 nights in May 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no elevator
Stayed 1 night in May 2023
Response from GM on 23 May 2023
No elevator. Only stairs.

10/10 Excellent

Kevin

Stayed 1 night in Mar 2023
Response from GM on 23 May 2023
Thank you for staying with us!

2/10 Terrible

Alfred

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I was not told that the hotel was hosting displaced First Nations people due to regional flooding. The security staff were noisy all night and had no regard for paying customers like me. I had the worst hotel experience of my life, and will never look and Comfort Inn the same again.
Stayed 2 nights in May 2023
Response from Jean-Marc Genier General Manager on 23 May 2023
Every hotel in Kapuskasing and many more up north give a helping hand to the indigenous people when they flood or are faced with a forest fire risk. This means that almost every hotel takes groups in. We don't "Warn" guests because they should be treated like any other guest. Much like we wouldn't warn you if a construction crew, hockey team or a funeral were staying with us. These people have been displaced and have nowhere else to go. This is the first complaint I've had about the security crew. They work 24/7 and I've never witnessed them being "loud". Thank you so much for the review. I hope you have a nice day.