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Reviews of TownePlace Suites by Marriott Kansas City Liberty

3.5 out of 5
TownePlace Suites by Marriott Kansas City Liberty
130 South Stewart Road, Liberty, MO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 339 out of 416 reviews" "
Rating 8 - Good. 61 out of 416 reviews" "
Rating 6 - Okay. 9 out of 416 reviews" "
Rating 4 - Poor. 2 out of 416 reviews" "
Rating 2 - Terrible. 5 out of 416 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Puneet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff…
Stayed 5 nights in Apr 2024

10/10 Excellent

Margret, Sunland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were absolutely welcoming. Thank you, Laura and Amber you two were a delight to speak with! Thank you for making our stay wonderful!
Stayed 3 nights in Apr 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Darci

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great space for our family
Stayed 1 night in Mar 2024

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large tooms
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay my go to
Stayed 5 nights in Feb 2024

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed! And very tidy,!
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel in a very nice part of town. Great, friendly staff and short walk to shops and dining!
Stayed 1 night in Feb 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice-had a small patio out back we were able to enjoy.
Stayed 1 night in Feb 2024

10/10 Excellent

Rex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lonnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Audrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king suite was a very comfortable size for us with our toddler in tow. The in-room kitchenette was so convenient, and the breakfast options were very impressive. Will stay again!
Stayed 3 nights in Dec 2023
Response from Caitlyn - Sales Coordinator on 2 Jan 2024
We are glad you enjoyed your stay! We look forward to seeing you again!

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, quiet, the room was tidied, hot water could have been hotter taking a shower. Only complaint, television would shut off, would turn on by itself, several times had to turn it off. Other than that we would return again.
Stayed 1 night in Dec 2023
Response from Caitlyn- Sales Coordinator on 2 Jan 2024
Our apologies for the issues your stay had. Other than that we are glad to hear you had a comfortable time.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in the shower was lacking and the bed was fairly uncomfortable, other than that the place is very nice inside and would be comfortable for an extended business stay.
Stayed 2 nights in Nov 2023
Response from Caitlyn- Sales Coordinator on 2 Jan 2024
Our apologies for the issues your stay had. Other than that we are glad to hear you had a comfortable time.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Caitlyn - Sales Coordinator on 2 Jan 2024
Thank you for staying with us

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area imo
Stayed 1 night in Oct 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room. Easy check in. Friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, quiet, clean. The breakfast was great. Staff was knowledgeable & friendly. It was a very pleasant stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Chermeine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and the property was clean!
Stayed 3 nights in Sep 2023

10/10 Excellent

Rebecca

Travelled with family
Staff was very nice. It was very clean and well maintained.
Stayed 2 nights in Sep 2023

10/10 Excellent

Chantelle Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, check in process was quick, clean room, comfy bed, great location…close to highway, shopping, and food. 😊
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated pool was nice and warm! Room was clean and well appointed. Staff was friendly and accommodating. Will definitely stay again.
Stayed 1 night in Sep 2023

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to find. Great options available for grocery shopping, dining & shopping all within walking distance or a short drive.
Stayed 2 nights in Sep 2023
Response from Caitlyn- Sales Coordinator on 11 Sept 2023
Thank you for staying with us and taking the time to leave a review.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, amenities
We love staying at the Marriott I was a little disappointed the rug was tore up in our kitchen, and the bathtub was very slick. My husband almost fell when I was showering. The pipe came out of the other pipe. It just was like they needed to do a few updates, and then I went down to the desk to find out if they had a can opener they did not know what they had. You couldn’t find the silverware. It was hard to find, the staff wasn’t really that friendly. The breakfast we had I found a bone in my sausage, so I let the lady in the kitchen know about that but other than that our stay was pretty good. We also stayed in a handicap room. I thought the tub would be a little bit more safe.
Stayed 1 night in Aug 2023

10/10 Excellent

LISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Room size was smaller than I expected and there is no safe in the room. Other than that, place was exactly what we wanted. Great location with many restaurants and shopping. Only 15 minutes to Arrowhead. Highly recommend!
Stayed 1 night in Aug 2023
Response from Caitlyn - Sales Coordinator on 21 Aug 2023
Thank you for taking the time to leave us a review we are so glad you enjoyed your stay. For future stays we do have lock boxes available for guest use at the front desk

6/10 Okay

James

Stayed 2 nights in Aug 2023
Response from Caitlyn - Sales Coordinator on 16 Aug 2023
Thank you for leaving us a review.

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience. Only complaint was very low water pressure in the shower.
Stayed 1 night in Aug 2023
Response from Caitlyn- Sales Coordinator on 7 Aug 2023
Thank you for taking the time to leave a review. We will take a look into that issue.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Safe and nice.
Stayed 2 nights in Aug 2023
Response from Caitlyn- Sales Coordinator on 6 Aug 2023
Thank you for taking the time to leave us a review.

8/10 Good

Janiford

Stayed 1 night in Jul 2023
Response from Caitlyn- Sales Coordinator on 21 Aug 2023
Thank you for staying with us and taking the time to leave a review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Property is new and clean. Staff is helpful. Fitness center is well appointed. Good value.
Stayed 1 night in Jul 2023
Response from Caitlyn - Sales Coordinator on 6 Aug 2023
Thank you for taking the time to leave us a review.

6/10 Okay

Aaron

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Caitlyn- Sales Coordinator on 6 Aug 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Linda, Fairfax

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time at this property and we are very happy to return. The staff is friendly, fun and knowledgeable. The breakfast lady was very nice and kept the bar full enough. She was so friendly while keeping up with all the guests needs. The pool was clean and relaxing. I think the owner deserves kudos for his leadership because its the best we've encountered
Stayed 4 nights in Jul 2023
Response from Caitlyn- Sales Coordinator on 22 Jul 2023
Thank you for taking the time to leave us a review about your stay. We are so glad that you enjoyed your time here!

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and the bed was SO comfortable!
Stayed 1 night in Jul 2023
Response from Caitlyn - Sales Coordinator on 17 Jul 2023
We are so glad you enjoyed your stay and took the time to leave a review.

10/10 Excellent

Josie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice area, and good value
Response from Caitlyn- Sales Coordinator on 17 Jul 2023
We are so glad you enjoyed your stay and took the time to leave a review.

10/10 Excellent

Evelyn Maribel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👌 Awesome
Stayed 6 nights in Jul 2023
Response from Caitlyn - Sales Coordinator on 17 Jul 2023
We are so glad you enjoyed your stay and took the time to leave a review.

10/10 Excellent

Josie

Stayed 1 night in Jul 2023
Response from Caitlyn - Sales Coordinator on 6 Aug 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Patrick J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Really enjoyed the helpful staff.
Stayed 2 nights in Jun 2023
Response from Caitlyn - Sales Coordinator on 3 Jul 2023
Thank you for leaving a review! We are glad you enjoyed your stay

10/10 Excellent

Eric Johnson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 3 nights in Apr 2023
Response from Caitlyn - Sales Coordinator on 3 Jul 2023
Thank you for leaving a review! We are glad you enjoyed your stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Did not empty wastebaskets or change towels after first night.
Stayed 2 nights in May 2023
Response from Caitlyn on 31 May 2023
Thank you for leaving a review about your stay. During future stays please let us know if you would like your room serviced more often than the Marriott standard. We will be more than happy to take care of that for you!

10/10 Excellent

Jami

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Caitlyn- Sales Coordinator on 27 May 2023
We are so glad you enjoyed your stay. Thank you for leaving a review.

8/10 Good

HEMANTH, Tyler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is great, close by eating options and essential shopping. I wish they offer free water ( lot of hotels are offering them in USA these days) and wish place had dedicated EV charging spots
Stayed 2 nights in May 2023
Response from Caitlyn - Sales Coordinator on 16 May 2023
We are glad you enjoyed your stay with us. Thank you for sharing your feedback with us as well.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Nice location. Close to various restaurants and shops. Personnel were friendly. Large comfortable room.
Stayed 1 night in May 2023
Response from Caitlyn- Sales Coordinator on 13 May 2023
Thank you for leaving a review. We are glad you enjoyed your time with us.

10/10 Excellent

Linda, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a wonderful experience. Close to an outdoor mall with good restaurant choices, a CVS and two good grocery stores. Rooms were very comfortable. The hotel was very close to highway but the sound was well dampened. Comfortable beds, alternating days housekeeping, and a really nice pool. The bar area drew people if you wanted to talk but there was a comfortable separate seating area. Best Marriott variation we've stayed in. We will certainly stop here when in area and look for the brand in other areas. Just a very comfortable place with so much going for it, especially the great staff.
Stayed 5 nights in Apr 2023
Response from Sasha G on 2 May 2023
I'm Sasha Gelatt, guest service manager for the TownePlace Suites by Marriott, and I just wanted to reach out and say thank you for your feedback! I am happy to hear that our establishment was comfortable and that it was well organized during your stay. Reviews like yours, as positive and enthusiastic as that, absolutely make our day.I hope we can look forward to welcoming you back for more great stays in Kansas City down the road and wish you a wonderful day.Thank you again for staying with us.

8/10 Good

Nolan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend it it first.
Stayed 1 night in Apr 2023
Response from Sasha G on 2 May 2023
I'm Sasha Gelatt, guest service manager for the TownePlace Suites by Marriott, and I just wanted to reach out and say thank you for your feedback! I am happy to hear that our establishment was comfortable and that it was well organized during your stay. Reviews like yours, as positive and enthusiastic as that, absolutely make our day.I hope we can look forward to welcoming you back for more great stays in Kansas City down the road and wish you a wonderful day.Thank you again for staying with us.

10/10 Excellent

Pamela A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sasha G on 2 May 2023
I'm Sasha Gelatt, guest service manager for the TownePlace Suites by Marriott, and I just wanted to reach out and say thank you for leaving us your positive scores after your recent stay with us.If there was anything specific that we can focus on to make your next stay even better, please feel free to reach out and let us know. We love to hear from everyone on how we can make your stay even that much better. Thanks again for staying with us, and I hope we can look forward to welcoming you back for even betters stays on your next trip through Liberty, MO.

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and very nice breakfast in the morning. Plenty of shopping and restaurants nearby.
Stayed 3 nights in Mar 2023
Response from Caitlyn- Sales Coordinator on 6 Apr 2023
Thank you for staying with us.