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Reviews of Stoney Creek Hotel Kansas City - Independence

3.5 out of 5
Stoney Creek Hotel Kansas City - Independence
18011 Bass Pro Drive, Independence, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1323 out of 1785 reviews" "
Rating 8 - Good. 284 out of 1785 reviews" "
Rating 6 - Okay. 103 out of 1785 reviews" "
Rating 4 - Poor. 41 out of 1785 reviews" "
Rating 2 - Terrible. 34 out of 1785 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

BreeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at our KC stay
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the free drink tokens. Pleasant surprise
Stayed 1 night in May 2024

10/10 Excellent

Derek

Travelled with partner
Liked: Amenities
Staff was very friendly and helpful! The room was very clean as well.
Stayed 1 night in May 2024
Response from Front Desk on 22 May 2024
Thank you for the positive review, Derek!

10/10 Excellent

Mary Jo, westfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to nearby Mexican restaurant and shops. Grounds were lovely. Breakfast was very good. Easy to park.
Stayed 1 night in Mar 2024
Response from GM on 21 May 2024
Thank you Mary Jo.

10/10 Excellent

Shanika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and my kids loved the pool I will for sure be back ❤️
Stayed 2 nights in May 2024
Response from Front Desk on 20 May 2024
Thank you, Shanika for the positive review we are glad that your kids were able to enjoy our pool and we will look forward to seeing you again!

6/10 Okay

Ernestina

Stayed 3 nights in May 2024
Response from GM on 21 May 2024
Thank you!

10/10 Excellent

nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast does not have any meat
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Nick - We do serve meat daily. Thank you for sharing this feedback. We will review with our team.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Thank you Anthony.

10/10 Excellent

Latoshia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 20 May 2024
Latoshia - Thank you for your business.

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
Clean, Accommodating, Great experience.
Stayed 1 night in May 2024
Response from Front Desk on 19 May 2024
Thank you for the positive review, Maria!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When i checked into my room the air conditioner was making this constant buzzing noise so i went to the front desk and asked if it ever shut off. Without hesitation the maintenance man jump in and checked it out. He ended up changing out the old one for a new one. Excellent way to start my stay. Thank you. Everyone was very nice.
Stayed 2 nights in May 2024
Response from GM on 16 May 2024
Leslie - Thank you for sharing this experience. We will pass your comments onto our team member.

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in May 2024
Response from GM on 16 May 2024
Thank you Abel.

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lake! Great for bird watchers!! Awesome amenities and super sweet staff and bartenders! Can’t wait to stay again!
Stayed 5 nights in May 2024
Response from GM on 16 May 2024
Thank you Nichola.

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place, food, location and the staff are top shelf!! I would highly recommend this property to anyone that wants to experience a good get away
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Danny - We appreciate your feedback. Thank you.

6/10 Okay

Jacqueline

Liked: Staff & service, amenities
Beautiful scenery and a nice little park within walking distance. Nice bar inside, ordered a pizza that was $15.00. Turned out it was a frozen pizza, and it was not that great. Nice pool. Terrible coffee.
Stayed 3 nights in May 2024
Response from GM on 14 May 2024
Jacqueline - Thank you for the feedback. We partner with Hy-Vee for handmade pizza delivered weekly. Please accept our apology that you did not enjoy this or the coffee. We hope you will return and try out another item on our menu and one of the other Ronnoco coffee blends.

10/10 Excellent

Shelley, Grain Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
Thank you for the positive review, Shelley we are glad that you were able to enjoy your stay here with us!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was lovely, no issues while checking in.
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
Thank you for the postiive review, Christina we are glad to have been able to make check -in easier for you!

10/10 Excellent

Daryn, ofallon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place.
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
Thank you for the positive review, Daryn!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating as our son broke his foot, just before traveling, we were able to get an accessible room on the first floor.
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
We are glad to have been able to be very accommodating for your son as we do our best to make sure that each stay with us is a great experience!

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
Thank you for the positive review, Robert!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
We are glad that you were able to enjoy your stay here with us, Greg!

4/10 Poor

John and Charlotte

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress was bad . My back hurt no matter which way I turned. Called the desk ask for a better room but none available, so we had to check out at 10:00 pm in a storm and move to a different motel. All our money was returned but took a. Week to get it back. The desk was very apologetic.
Stayed 6 nights in Apr 2024
Response from GM on 8 May 2024
Mr. and Mrs. Skidmore - Please accept our apologies for the problem with your mattress. We are reviewing it today for condition. Later this year our entire hotel will be having mattresses replaced, but in the meantime we will see about switching this one out.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 9 May 2024
Thank you for your review, Angel!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Very clean, great staff, awesome area right off the highway but quite like a neighborhood
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
Thank you Steve.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 5 May 2024
Thank you Kim

10/10 Excellent

victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Front Desk on 4 May 2024
Thank you for your positive review, Victor!

10/10 Excellent

Sydney

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great decor throughout. Easy check-in!
Stayed 1 night in May 2024
Response from Front Desk on 3 May 2024
We are glad that you were able to enjoy our decor and that check-in was quick and easy for you, Sydney!

10/10 Excellent

Terrie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was less than desirable
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Terrie - We will review breakfast and see what can be corrected. Thank you for sharing your feedback.

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 3 May 2024
Thank you for the positive review, Lizbeth!

4/10 Poor

Jerry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
shower soap was empty, shower wasn't clean, stool had a loose seat, stool took too long to quit running when flushed, a bulb was out for one of the reading lights, sink did not drain well, hallways needed vacuuming and has stains near the elevator, coffee and breakfast wasn't ready till 7:00, gravy was cold
Stayed 1 night in Apr 2024
Response from GM on 5 May 2024
Jerry - Our team is addressing these issues today. Thank you for reporting these concerns, and we apologize there were issues during your stay.

10/10 Excellent

Natalia

Stayed 1 night in Apr 2024
Response from GM on 22 May 2024
Thank you Natalia.

8/10 Good

yusMark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the outdoor-indoor pool and the hot tub. The hit tub has no thermometer. Room was very clean and felt very spacious as did the bathroom.There is a dog walking area and the lake and waterfall behind the hotel was picturesque. Asked if there was availability to check in early and the person in the phone said my room was ready. Upon arrival my room was not ready and the front desk worker didn't know anything about my early arrival and told me I was talking to a call center. My room was ready soon after I arrived. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Mark - Thank you for feedback. Our team will check the hot tub and look for ways to communicate better with our call center. We look forward to having you as a guest again soon.

10/10 Excellent

Scott, Carlisle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. The view from the patio to the pond was great. There was a walkable teail system in front of the patio that led around the pond and Bass Pro. Very relaxing.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Thank you Scott.

10/10 Excellent

Vaishnavi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful property, spacious rooms, friendly staff. Enjoyed our stay and would definitely come back!
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Vaishnavi - Thank you! We appreciate your business. Travel safe.

10/10 Excellent

philip, idaho falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and safe
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thank you Philip.

10/10 Excellent

Leah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing! We are originally from the area and moved away but came up for a surprise bday party. My son loved the pool. The staff phenomenal. Sunday morning about 5am my son got sick in bed and they gave me a set of sheets i asked for but it went farther down so we decided to check out afterwards because he wasnt feeling well. I told the Absolutely lovely lady at the front desk what happened and she was very understanding and super sweet even offered my son a sprite. When i say its an amazing hotel with amazing staff i mean it!
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Leah - Thank you for sharing your story. We will pass your review on to our team members.

4/10 Poor

Rosario Adriana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rebecca from the kitchen area welcomed us every time we stay at the hotel making feel very happy and welcome. We were very annoyed by the prople sleeping above us, they were making so much noise. They were running last night and this morning brfore 8am.
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Rosario - Thank you for recognizing Rebecca, and our apologies for the individuals around your room.

10/10 Excellent

Leonda

Stayed 1 night in Apr 2024
Response from Front Desk on 18 May 2024
Thank you, Leonda for the positive review!

2/10 Terrible

Shawn

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This isn’t the feel of the Stoney Creek we stayed at years ago. Same hotel m, same place but the smell in the lobby smell of dust. Unpleasant. I checked in and got to my room only to have maintenance in there. I had to walk all the way back so to the lobby to switch rooms. This place is getting old and falling apart. It’s definitely not worth the rate they charge! There’s are so many hotels around this area. Choose something else for a cheaper price, u will get the same kind of hotel. An overcrowded, smelly, old hotel!
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Mr. Sherwood - Please accept our apologies for the issue with your initial guestroom. Our maintenance team was doing preventative maintenance in that room and there was a miscommunication. I hope that the complimentary drinks provided by our desk agent helped with this inconvenience. We will review and address any issues with dust in the main lobby. Thank you for giving us your feedback.

10/10 Excellent

Allie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean rooms. Beautiful waterfall along the trail. Not too far from anything but looks like you are tucked away from the city.
Stayed 2 nights in Apr 2024
Response from Front Desk on 28 Apr 2024
Thank you for your review, Allie we are glad that you were able to enjoy your stay here with us!

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room!!! We really loved everything.
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Hello, We are glad that you enjoyed your stay here with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, nice place. Decor is dim and darker colors, room lighting a little dim, but that doesn’t take away from the fact that it’s a nice quiet place. Special shout out to the morning dining staff. Rebecca and Sheryl were the most kind and friendly ladies I ever met in hotel services. Always checking on guests and making sure they were ok.
Stayed 3 nights in Apr 2024
Response from GM on 26 Apr 2024
Thank you for recognizing Rebecca and Shelley. I will let them know they helped to make your stay special. We appreciate your business.

6/10 Okay

Bridget

Stayed 2 nights in Apr 2024
Response from GM on 16 May 2024
Bridget - If there is something we can address for you, please give us a call.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 13 May 2024
Thank you for the positive review, Mike we are glad that you enjoyed your stay with us!

10/10 Excellent

John Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 24 Apr 2024
Thank you John Wayne.

6/10 Okay

Brittany

Travelled with family and small children
Liked: Cleanliness
The rooms and facilities appeared clean and well maintained. The beds weren’t very comfortable. There was low water pressure in the shower and parking at the hotel was limited.
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback! We apologize we fell short of your expectations. Thank you for bringing this to our attention.

8/10 Good

Jonell, Smyrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whirlpool tub on the outside of wet room or bathroom
Stayed 1 night in Apr 2024
Response from Front Desk on 21 Apr 2024
Hello, Jonell thank you for the review!

10/10 Excellent

Marilyn, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, great location, fun lounge, great pool and hot hot tub. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Thank you, Marilyn for the positive review!

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 20 Apr 2024
Thank you for the review, Josh!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
Thank you.