1 bedroom, minibar, in-room safe, desk
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Reviews of The Richmond House Grand

3 out of 5
The Richmond House Grand
195/56 Richmond Hill Lane, Heerassagala, Kandy, Central

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 75 reviews" "
Rating 8 - Good. 24 out of 75 reviews" "
Rating 6 - Okay. 9 out of 75 reviews" "
Rating 4 - Poor. 0 out of 75 reviews" "
Rating 2 - Terrible. 0 out of 75 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ramdial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel!
I was there for the first ten days in March, 2020 and really enjoyed the relaxing atmosphere and warm hospitality by the staff and owners. Would definitely return!
Stayed 9 nights in Feb 2020

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice in Kandy
Wonderful rooms and hospitality overlooking the city. Would highly recommend. The hotel manager was fantastic and very accommodating. Meals were good. We were a large party and had much of the hotel to ourselves in the main building (there is another across the street).
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
All rooms had balconies with a pleasant view. We saw lots of monkeys frolicking on the roofs of adjacent buildings. Not much in the way of grounds or other facilities but the lobby was comfortable.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful house with stunning views over Kandy. We were welcomed by the lovely staff and served a fabulous meal.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High above town, amazing view, Private, Great chef, best tomato soup ever.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Richmond House was one of the best venues we stayed at during our visit to Sri Lanka. The staff was wonderful and made sure we saw what we wanted to see during our stay. We were able to book the car and driver while we stayed and he went above and beyond in getting us to our next destination. Very beautiful and worth every penny we spent- and very reasonable in prices. Fabulous experience and recommend the establishment to anyone wishing to stay in Kandy.
Stayed 1 night in Mar 2019

10/10 Excellent

michael, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but little out of the way
Lovely room with great views of Kandy. Excellent food with friendly staff. Only problem is steep narrow road to hotel and bit out of the way. We had a driver with car so was OK
Stayed 1 night in Feb 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand old building indeed!
Great view of Kandy and the surrounding mountains from the balcony. A little tired looking overall but still a nice and interesting building. Very comfy beds. We enjoyed the buffet breakfast and also had a nice dinner there one evening. A bit of a mission getting up and down the hill but we were in a car so it wasn’t a problem for us. Staff were very attentive and friendly.
Stayed 2 nights in Feb 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Great option is staying in Kandy
Large spacious rooms and very friendly staff. We got a free upgrade to a suite which was huge and had spectacular views over the valley in Kandy. The room had everything needed and was very comfortable. Good selection at breakfast with staff always on hand to assist. Very close to Kandy so handy for trips around the area.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Kesavan

Liked: Staff & service, property conditions & facilities, room comfort
Needs a little bit more tlc, the rooms
It was a great location and staff are friendly and helpful. There are things to be refined in the rooms, needs a little bit of maintenance. Overall good 😊
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very charming hotel with wonderful staff Breakfast was expansive and good quality
Stayed 2 nights in Aug 2018

10/10 Excellent

chris, Country NSW Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view over the valley. A great hotel.
This is a beautiful property. Well maintained and tastefully decorated. Service was excellent and friendly. Noting too much trouble. Dining room was well staffed and food was average.
Stayed 1 night in Aug 2018

8/10 Good

Ross, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel up in the hills
We enjoyed our stay in this hotel which has a lovely view over Kandy. It’s a bit hard to get to, but OK by tuk tuk or car. It would be a long walk into town and an extreme climb back. The staff were very friendly and always trying to please.
Stayed 3 nights in Aug 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018

8/10 Good

jyoti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views, excellent staff
A boutique hotel with a colonial touch. The hotel is located in a residential area on a hill, a short tuk tuk ride away from the city. Nuwan from the hotel emailed me confirming the booking and the directions to the hotel. The staff is very courteous and helpful and communicated with just manageable English. The room was spacious, clean and had a lovely view of the hills, especially the morning fog/ mist and the evening setting sun. The room has a refrigerator and tea/coffee kettle, the TV had more than 100 channels and wifi was good. The bed was comfortable. Considering the secluded location, we had opted for half board. The food was average but the service exceptional. Will recommend it for people who want a bit of solitude yet stay near the city.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay! love this hotel!
beautiful hotel, lovely food, room was very nice and great view from the balcony over kandy. we had a great stay and would definitely go back. also had a room for our driver!
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a gorgeous view
Beautiful hotel with a gorgeous view at a great value -- no complaints!
Stayed 1 night in Mar 2018

8/10 Good

Avik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous interiors and magnificient view.
The hotel itself is hard to get to since it's on a really narrow winding hill road. However , the views from the balcony are completely spectacular ( we had 2 suites) . It came with breakfast and dinner included and both were fairly standard. Wifi was weak to the point of not working , in the suites. The rooms and bathrooms were completely massive and filled with gorgeous furniture. Highly recommend this hotel for the grand experience. Price was fairly reasonable too for the suites. We did have to kill one spider in the bathroom but as seasoned travelers it didn't affect us too much :)
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views up a windy track
Great staff, lovely views over landscape, half board gave us a super buffet , tuk tuk ride down into town a good experience
Stayed 1 night in Feb 2018

10/10 Excellent

Damian, Ibiza Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kandy
Amazing stay with very friendly hosts !! Highly recommended..
Stayed 2 nights in Jan 2018

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view from the room
Amazing hotel. Very friendly staff
Stayed 2 nights in Jan 2018

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't fault it
Amazing view and spotless with comfy beds. Attentive staff. Generous breakfast. Can't fault the hotel. However it is quite high in the hills requiring an exciting tuk tuk ride to and fro
Stayed 1 night in Jan 2018

8/10 Good

Mimi, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hillside KANDY
Great building and furnishings, comfortable room and seating, loved the mossie net. Be prepared for bumpy ride to hotel. Buffet dinner slightly disappointing, buffet breakfast same. Staff smilingly helpful.
Stayed 1 night in Jan 2018

10/10 Excellent

bryan , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Richmond hotel
Staff were very good and we'll coming. Lovely Views. Good stay
Stayed 2 nights in Dec 2017

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Kandy
Wonderful 2 days! We were surprised by an upgrade when checking in. The room was gorgeous, quiet, lovely view from the balcony. The staff is exceptional. It is away from the town, in a quiet neighborhood. Breakfast is very nice, as a set meal or buffet. Dinner buffet was a great variety of dishes, and dessert. We didn't want to leave!
Stayed 1 night in Dec 2017

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was just great, exceeded our expectations!!!!
Stayed 1 night in Dec 2017

8/10 Good

Catalin, London , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Kandy
We stayed 4 days. Hotel is on top of a hill and a bit difficult to find or get to the centre of the city but the location is in a beautiful surrounding and the view over Kandy from here are excellent. The room we booked was stunning end we even had a small garden. Food and staff at this hotel are excellent. You can arrange trips from the hotel although this will be a more expensive option than trying to arrange tours from other places in the city.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view, lovely Staff and something different
Hotel staff were lovely and dropped us in town everyday as it's difficult to get a tuk tuk up in the hills. The whole place does feel a bit colonial and dated but if you're looking for something different then it's great. We got upgraded to the queens suite which had a beautiful terrace and was huge. Breakfast was ok and you have a choice of what you want.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great old hotel, but needs some serious upgrading
The hotel is set up on a hill, it is a rambling old colonial building- which is why we booked. The staff are all lovely there and the manager is very helpful. However- the place is crumbling, the windows look like they haven't been cleaned for at least 10 years. I think the money is being spent on the new hotel being built by the same people next door.Such a shame really as with a little TLC the place could really shine again!
Stayed 3 nights in Aug 2017

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manor House feel
Lovely old mane house feel. Huge rooms with everything provided including toiletries tv ac bottled water etc. Staff very friendly. Location is hard to find especially in the dark. No shops etc near. Ten min tuktuk into town. Lovely views.
Stayed 1 night in Aug 2017

8/10 Good

ST, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel on a hill
The manager of the hotel did not receive travel voucher for our stay from Expedia and insisted we call Expedia. Guests should not be disturbed as it entirely between the hotel and the Expedia to sort out the issues Apart from this issue our stay was excellent and the hotel staff and the manager were very helpful and nice.
Stayed 3 nights in Jul 2017

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great place, great view, great staff, great food. We stayed for one night and paid £32 inc breakfast. Fantastic view as you are up high. We eat at the hotel but you could get a tuk tuk into Kandy for £2. Would recommend the place, it's a bit different and very friendly.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place.. comfortable stay, great views.

8/10 Good

Abhimanyu

Liked: Cleanliness, property conditions & facilities, room comfort
Pure value for money
The hotel is pure value for money. The queen suite has two beds, Victorian architecture, private garden. Service is lacking in some respects. But the service people are nice. Location of the property is perfect

6/10 Okay

MH, vienna

Liked: Staff & service, property conditions & facilities, room comfort
Nice view but some kms away from the Center
Vere nice hotel staff, big rooms. The building has lots of nice details. Unfortunately a bit outside of kandy -> suitable for People with driver or car. The bathroom was not 100% clean but ok. The dinner and breakfast was just great and srilankian!!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location in the hills above Kandy
The Richmond House staff were so friendly, very helpful and made us feel totally at home. I wouldn't hestitate to recommend their place to any friends visiting Kandy in the future.

8/10 Good

Rich, London

Liked: Staff & service, room comfort
Very homely hotel with excellent, friendly staff.
We stayed at Richmond House Kandy for one night as part of our honeymoon. As expected this is a converted old house and has a lot of character, however the bathroom needed some attention as it was very worn out!

10/10 Excellent

Tarsem (Sonia)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and quite place to stay
My friends and I ( 3 in total) has a great stay at Richmond house, the hotel is ran by family members staff .. very friendly service , the location is far from down town Kandy and it takes around 15 minutes to get to anywhere .... this place is great for someone who is looking for quite time ... overall we had two amazing stay.....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Great view of Kandy from above, great staff - very friendly and accomodative

10/10 Excellent

Satchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil retreat away from the hustle and bustle
We loved our stay here. The hotel is based up in the hills so if you want a central hotel in Kandy, this is not the one for you. However, for us it was great to chill and watch the sun set each night with great views away from the noises hustle and bustle. It's also easy to get in to Kandy on a tuk tuk. We had a suite and stayed half bored. Our room was huge and really lovely - big balcony, comfy bed and separate sitting area. Some areas were a little worn in places but nothing that was of major concern. The Sri Lankan food was particularly good - especially the vegetable curries (we are both firm meat-eaters!). The staff were incredibly friendly and helpful. Overall, a great place to stay and I'd happily stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel with splendid views
Great hotel in the hills, beautiful views. Difficult to get to so best have the address handy to give to a TUK TUK driver but it's a fantastic isolated location not too far from the centre by car.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, good value for money
This hotel is up on one of the hills surrounding kandy, so it's a bit quieter and cooler than being more central. Our room and balcony had gorgeous views over the town. The staff are lovely too

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven of tranquility
If you're going to Kandy and are looking for a god place to stay choose this place. It's quiet tranquility in the hills above the town makes it a haven after a day slogging round the city. It is a bit of a trek by tuk tuk to get there but this is more than compensated for when you arrive. The food is good and varied. The owners are really knowledgeable and tremendously helpful in arranging trips and tours. The staff are friendly and attentive at all times. In all, a great experience and a place I would have no hesitation returning to if I go to Kandy again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely hotel, quite far from Kandy but amazing views. The food wasn't great, we'd recommend you eat elsewhere. The staff were wonderful, the only downside was the driver we had to Dalhousie (hotel driver) who was the worst we had during our time in Sri Lanka.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice colonial style hotel. Stunning view behind on the top of the hill. Very calm which is nice since Kandy is noisy. Room are decorated with style. Bed is confortable. Very warm welcome and service with a lots of support to organize my day. Breakfast a bit light and not diversified and the hotel is obviously far from city center.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
キャンディの街並みが一望できる、見晴らしのよいホテルです。オーナーさんもスタッフさんもとても親切でした。オーナーさんは、日本に住んでいた方なので、日本人は安心して泊まれると思います。 私が行った時は、一番広いお部屋にグレードアップしてくださいました。 朝食のオムレツと、フルーツとっても美味しかったです。
Stayed 1 night in Sep 2019