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"NA"

"The staff are very welcoming and efficient, especially Hazila. She is very attentive and helpful "

"A nostalgic place for me since the the time the property was owned by Hilton, then Royal Adelphi and now Royals Chulan."

"Pictures were deceiving. Staff were incompetent. Messed up my booking. Instead of 2 rooms 3 nights they had 1 apartment 2 rooms. The night staff didnt understand and I had to book an extra room. Overall I had paid for an extra room that we didn’t use cause the staff didn’t know how to make the changes in the system. Place was run down and dingy. We had to change rooms cause it smelled moldy, and WC was leaking. Will not recommend. "

"Very spacious property's and very clean. Staff and security personal very polite."

"Clean, and good friendly staff just to make it effert about the extra Tea or coffee n sugar "

"I checked in and my bed side Lamp was not working. Had to call housekeeping. No hot water to bathe until I checked out two days later. When I checked in, it was 10 pm and raining. I had no help to get to my room which was in a jungle and me dragging my bag into a dark unknown. I hated it. All wet and tired. No onceirge….? Toilet paper nil. Tissue paper nil. Very scarce and basic amenities. Considering i paid for premium water front chalet. Absolute let down. Will not stay again. "

"Great"

"Beautiful hotel, great value for money. The most wonderful staff. Pool table and table tennis was under a shaded area in the pool bar area-so much fun and a good break from the sun! Not many resorts have shaded areas but the cabanas by the pool made a huge difference. Really fun slides in the pool which the kids enjoyed. There was no oats , muesli or Bircher at the breakfast which would have been nice but overall plenty of options at breakfast. Thanks for a great stay! "