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Reviews of RiverTree Villa & Resort

5 out of 5
RiverTree Villa & Resort
Makprang Village, Kampong Kraeng Commune, Kampot, Kampot

Reviews

9.6

Exceptional

Rating 10 - Excellent. 11 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Petra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing in every way
Absolutely perfect in every way! Beautiful property and amazing staff. We did kayaking and also went to pepper farm and salt fields, however just staying at our water front bungalow was an experience on its own.
Stayed 3 nights in Jan 2024
Response from The Management on 16 Jan 2024
Dear PetraThank you for your wonderful review! We're delighted to hear that you enjoyed your stayed with us. It's fantastic to know that you found our property beautiful and the staff amazing. The kayaking and visits to the pepper farm and salt fields sound like fantastic experiences, and we're thrilled that you enjoyed them. Our Villa Suite Riverfront view are indeed a special experience, and we're glad that you had a memorable time there. We hope to welcome you back soon for another incredible stay!Your Sincerely,

6/10 Okay

Callum

Liked: Cleanliness, staff & service, amenities
The room was lovely and I got mostly what I had paid for. The big let down at this property was the fact that the outside bathtub on the river (which is one of the main features you spend the extra money for) was damaged so could not be used, the hotel didn’t offer any money back or even just to swap the bath tub with a different room or to move rooms. As somebody who likes to have a bath to relax on holiday this was pretty bad, the staff said “no, sorry” without a way to resolve it.
Stayed 5 nights in Dec 2023
Response from The Management on 16 Dec 2023
Dear CallumGreeting From RiverTree Villa & Resort!We're sorry to hear about your experience. We apologize for the inconvenience with the outside bathtub, and we understand the disappointment this caused. Your feedback will be shared with the team to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Your Sincerely,The ManagementRiverTree Villa & Resort

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Management on 5 Nov 2023
Dear MelindaThank you very much for spend your time to give a feedback.Your Sincerely.

10/10 Excellent

Eli

Stayed 1 night in May 2023
Response from The Management on 19 Jun 2023
Dear EliThank you very much for spend your time to give a feedback.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern room with beautiful balcony facing the river. Very friendly staff that provide best service always with a smile.
Stayed 1 night in May 2023
Response from Bunpheng on 30 May 2023
Dear EliThank you for your feedback! We're glad to hear that you enjoyed your stay with us and that our staff provided excellent service. We hope to have the pleasure of welcoming you back soon!Your Sincerely,The Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed
This is a great hotel and I was given an upgrade to a river view suite, which was excellent. The staff were all helpful and friendly. I booked this hotel purely because it said on the detail that it had a fitness suite. It does not have a fitness suite. I also asked if a massage could be arranged and this was not possible. There was a big private party going on on the Friday evening, which didn’t really bother me. However I was told that it would finish around 930 and it was well after 10 when it finished. Some of the party people also had a private barbecue at the pool the following day so I felt as if I was intruding a little. Only two vegetarian options on the dinner menu, very limited for me. I was provided with a free shuttle into town by two of the lovely staff, they dropped me where I asked, which was good. The road to the hotel was being built and my taxi couldn’t get all the way to the hotel on the way there, I was met with a Tuk Tuk from the hotel. Hotel staff also organise a Tuk Tuk for a day trip, the driver spoke good English and was very knowledgeable.
Stayed 2 nights in Mar 2023
Response from The Management on 1 May 2023
Dear GuestThank you for taking your time to post a review of on Expedia.We are delightful to read that you thoroughly enjoyed your stay at our resort and very much appreciated. It was a pleasure having you as our valued guest.We look forward to welcoming you back to RiverTree Villa & Resort in the future.Kindest regardsBunpheng Phun

10/10 Excellent

Ian, Llanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite isolated and requires a 15-20 minute taxi ride from the center of Kampot
Stayed 2 nights in Feb 2023
Response from The Management on 1 May 2023
Dear LanThank you for taking your time to post a review of on Expedia.We are delightful to read that you thoroughly enjoyed your stay at our resort and very much appreciated. It was a pleasure having you as our valued guest.We look forward to welcoming you back to RiverTree Villa & Resort in the future.Kindest regardsBunpheng Phun

10/10 Excellent

ADINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful tropical resort: if you want to experience the real Khmer hospitality you should definitely book this hotel. In a village with very happy smiling people, this hotel is an oasis, you will get all the comfort that you can imagine. Beautiful, every detail is perfect. Great breakfast. Took Kaiaks on the river that’s right by the hotel, what a wonderful experience. Had dinner in Kampot- felt a bit sketchy, if traveling with young kids, stay at the hotel and enjoy a very nice meal there rather than going at night in Kampot. The hotel also arranged a nice trip to La Plantation, the pepper farm, and visited Kep, with the famous crab market. This is such a great hotel!!!
Stayed 2 nights in Jan 2023
Response from The Management on 1 May 2023
Dear Adina Thank you for taking your time to post a review of on Expedia.We are delightful to read that you thoroughly enjoyed your stay at our resort and very much appreciated. It was a pleasure having you as our valued guest.We look forward to welcoming you back to RiverTree Villa & Resort in the future.Kindest regardsBunpheng Phun

10/10 Excellent

KENTA

Stayed 1 night in Dec 2023
Response from The Management on 16 Jan 2024
Dear KentaThank you very much for spend your time to give a feedback.Your Sincerely.The ManagementRiverTree Villa & Resort

8/10 Good

Antoine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La restauration à revoir ! Vraiment pas au rendez-vous. Pas en cohérence avec le niveau de service proposé par l’hôtel. Le reste bien, conforme à la description.
Stayed 2 nights in Sep 2023
Response from The Management on 8 Sept 2023
Dear Antoine Greeting from RiverTree Villa & Resort!Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the quality of our restaurant service. Your comments will be shared with our team to ensure that we improve our level of service in the future. We are glad to hear that the rest of your stay was satisfactory and met your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an improved dining experience.Your Sincerely,

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from The Management on 1 May 2023
Dear ChantalThank you very much for spend your time to give a feedback.

10/10 Excellent

Kean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from The Management on 1 May 2023
Dear KeanThank you very much for spend your time to give a feedback.

10/10 Excellent

?

Stayed 2 nights in Jan 2023
Response from The Management on 1 May 2023
Dear Guest!Thank you very much for spend your time to give a feedback.

10/10 Excellent

stanislas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel est équipe top
Super hôtel le staff est hyper gentil . Le lieu est très beau
Stayed 2 nights in Jan 2023
Response from The Management on 1 May 2023
Dear stanislasThank you very much for spend your time to give a feedback.