Hello Luis, Thank you for taking the time to review, we understand that the train can be bothersome to some and request that you reserve your room on the Park side of the Hotel. We hope that you enjoyed our location and that we can have the pleasure of hosting you again.

Hello Reese, Thank you for letting us know of your recent experience, we apologize if the trains caused you any sort on disturbance. We understand that some may be bothered by the trains and offer you the Park side of our hotel for your next reservation. We hope to host you again!

Hi Ankita, Thank you for the great review! We are so pleased you enjoyed your stay and look forward to hearing more from you soon.

Thank you for the great review, Paula, looks like there is still room for improvement. We would love to hear more from you during your next visit!

Thank you, Christohper, for taking the time to leave a review. I am happy to hear that we were able to resolve your concern and find you a comfortable room during your stay. We appreciate your feedback about the common area's and are looking into resolving this internally.

Hello Carly, Thank you for taking the time to leave a review so that we can work towards resolving these issues immediately. We are experiencing some city renovations in our downtown area and apologize if this caused any inconvenience. We hope to see you again and improve your next visit.

Hello Jess, I have tried to reach out to your personal number for some more feedback in regard to where we fell short during your last visit with us. Please reach out if there is anything you wish to speak about further.

Hello Lori, Thank you for taking the time to let us know how your stay went, I look forward to reaching out to you as we apologize that your stay wasn't satisfactory. We appreciate your feedback and are looking into resolving these issues internally.

Hello Anant and thank you for your great review. We are so pleased you enjoyed your stay and look forward to seeing you again.

Thank you Paul, We are so pleased to hear that you enjoyed your stay and we hope to have the pleasure of hosting you again soon.

Hello Amelia, Thank you so much for taking the to leave a review, we are so pleased to hear that you enjoyed your stay and look forward to hosting you again soon.

Hello Toni, Thank you for taking the time to leave a review, your feedback is very important to us, and we are looking into the issue with the jets internally. We hope you see some improvements upon your next stay.

Hello Lucille, Thank you for your feedback and letting us know your concerns, we are looking into this and resolving the issues. We hope to see you again soon.

Wow 5 Stars! Thank you, Gordon. We are so pleased that you enjoyed your stay and hope to hear more about what you enjoyed the most during your next stay.

Hello Jenna, Thank you for the great review! We hope to hear more from you about what you enjoyed the most during your next stay.

Hello Manjeet, We apologize that the train caused you some disturbance, we understand that some of our guests find the train bothersome and invite you to book your next room on the Park Side of our Hotel. There you will enjoy the beautiful view of River Side Park and the Thompson Rivers. Thank you for taking the time to write a review.

Good Day Cody, Thank you for taking the time to leave a review, your feedback is greatly appreciated, and we are taking your concerns into consideration. Please be sure to reserve your next reservation on the Parkside to avoid the noise from the train.

Hi Dixon, Thank you so much for letting us know about your stay. We appreciate your feedback and are pleased you found our location clean and quiet. We hope to host you soon.

Hello Hsin, Thank you for leaving a review today, it looks like we fell short in some area's. We would love to hear more from you to help us improve. Your feedback is extremely important to us.

Hello Sara, Thank you for your review, we are so pleased you enjoyed our location and great rooms! We hope to have the pleasure of hosting you again soon.

Hello Grahame, Thank you for taking the time to leave a review, we understand that the noise from the train can be bothersome to some and invite you to reserve your next room on the Park side of our Hotel to avoid the noise from the train. We are pleased that you enjoyed Shark Club Bar and Grill and hope to see you soon.

Hi William, Thank you for the 5 Star review, we are so pleased you enjoyed your stay. It was a pleasure hosting you and we hope to see you soon.

Hello Kaitlin, We deeply apologize for the inconvenience caused to you by the fire alarm, for safety reasons pull stations must be accessible in case of an emergency, this incident was unexpected, and we must handle all alarms with the highest regard for emergency. We are happy that it was just a false alarm, and again, apologize for the disturbance. I will speak with the agents at the desk during this time and deal with their lack of concern internally as we do pride ourselves in customer service and it seems we fell short on this day. Your feedback is very important to us, and we do appreciate you taking the time to leave such a detailed review.

Hi Jodie, We are so pleased to hear you found our hotel clean and quiet, we have so much to offer and hope to see you again soon.

Hi Bailee,Thank you for so much for taking the time to review, however we would like to hear more in regard to where we fell short to help us improve for the future.

Hello Zak, Looks like we fell short in a few area's during your stay, your feedback is very important to us and we would like to hear more from you to improve for the future.

Hi Jessica, Thank you so much for the great review, we look forward to hearing more about your stay during your next visit.

Thank you Annabelle, We are so happy to have had the pleasure of hosting you and hope to see you again soon.

Hi Cody, Thank you so much for the great 5 star review! We are so pleased you enjoyed your stay with us and hope to have the pleasure of hosting you soon.

Hello Deli, We do pride ourselves on our beautiful location, so close to the park, the rivers trail, and the heart of downtown Kamloops. There is always something to enjoy.

Thank you Hailey! We always enjoy hosting you and look forward to your return.

Hi Cindy, Thank you for your great review! We appreciate your business and feedback and look forward to hearing more from you.

Hello Alexander, We apologize for the inconvenience of the train noise; we understand this may be bothersome to some guests. Please reserve your next room on the park side of the hotel to avoid the train and enjoy the view of beautiful Riverside Park.

Hello Paul, Thank you so much for the great review! It is a pleasure hosting you, please visit us again soon.

Hi Jesusa, Thank you for taking the time to leave a review! We are pleased to see you enjoyed your stay. Come again soon.

Hi Corey, We are pleased to hear you enjoyed our clean hotel! See you soon.

Hi Christy, Thank you for the 5 STAR review, we are so pleased that you enjoyed your stay and hope to host you again very soon.

Noreen, Thank you so much for taking the time to write a review and let us know of your experience. We apologize for the inconvenience you experienced with no cleaning service. We hope to improve your experience during your next visit.

Hello Linea, Thank you for taking the time to review, your feedback is extremely important to us and we are looking internally to resolve these issues mentioned. We are happy you enjoyed our wonderful location and hope to improve your stay the next time you are here.

Hello Denise, Thank you for your feedback, we understand that the train can cause some disturbance and apologize for the inconvenience. Please be sure to reserve your next stay on the Park Side and enjoy the view of beautiful River Side Park.

Hello Griffin, Thank you for the great review, your feedback is important to us and we hope to host you again soon.

Hello Amanda, Thank you for your feedback, we are taking your comment into consideration and are working internally towards a better solution. We are glad you enjoyed the restaurants and large room and hope to see you soon.

Wow 5 stars Barb! Thank you so much, we pride ourselves on our cleanliness and customer service and are proud to be located in the heart of Kamloops. We look forward to hosting you again soon.

Aly! Thank you so much for the great review, your feedback really means a lot to us. We hope to hear more from you during your next stay.

Hi Michael, Thank you for leaving a review, we always appreciate our guests feedback as we are always looking for ways to improve.

Hello Min, Thank you for leaving a review, looks like there are some area's we could have improved on. Please let us know more during your next stay.