Dear sir, Thank you for taking the time to answer the quick feedback regarding your recent stay at Biankini Village Resort. I am truly sorry that your stay did not meet your expectations. The issues you mentioned in your feedback are currently being investigated by me. I would really appreciate if you could please inform us with more details about the issue you mentioned in your feedback and raise any other concern you may have by replying to this email. Listening and learning from our guests is at the core of our uncompromising customer service policy and our constant pursuit to improve and meet our customer’s expectations. Sincerely, Daniel Faiman Guest Relation Manager Biankini Village Resort