Desk, soundproofing, iron/ironing board, rollaway beds

Reviews of Granada Inn Motel

2 out of 5
Granada Inn Motel
720 N. Cedar St., Kalkaska, MI

Reviews

5.8
Rating 10 - Excellent. 25 out of 231 reviews" "
Rating 8 - Good. 53 out of 231 reviews" "
Rating 6 - Okay. 66 out of 231 reviews" "
Rating 4 - Poor. 42 out of 231 reviews" "
Rating 2 - Terrible. 45 out of 231 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

sheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The people in the room above ys were constantly wslking around until 2 a.m. The floor (our ceiling) was very cresky. It kept me awake. Also the heater, off and on also very loud.
Stayed 1 night in Nov 2023
Response from Granada Inn on 5 Nov 2023
Thank you for your feedback and were sorry that the noise kept you up. Unfortunetly our motel is very old and has subcome to wear and tear. We have been working on updating and repairing the rooms and have some exterior renovations in the making that we hope to have done soon. We hope you will visit us again in the future and that your stay will be much better.

8/10 Good

Gerald

Stayed 1 night in Sep 2023
Response from Granada Inn Motel on 7 Oct 2023
Thank you for your review, We appreciate all feedback as it helps us to continue to improve our business. We hope you had a nice stay and were satisfied and we hope to see you again in the future.

4/10 Poor

George

Liked: Staff & service
Disliked: Room comfort
Terrible beds.
Our main problem was with the beds. Ours was what I refer to as an automatic snuggle bed. Meaning it sank so much in the middle we rolled towards each other automatically. Not ALWAYS a bad thing.... but I'd like to have a choice.
Stayed 1 night in Sep 2023
Response from Granada Inn Motel on 19 Sept 2023
I'm sorry you werent satisfied with your stay, we have slowly started to repair and replace outdated and broken items and have some major renevations in the making that we hope to have done soon. hopefully you will consider us again for your stay in the future and we appreciate your feedback.

2/10 Terrible

Brian

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely disgusting! My daughter saw a cockroach climbing the wall hear where she was sleeping. The front door did not latch correctly and blew open in the middle of the night, and there was no lock on the window. Our room had to be repaired from prior guests who trashed the place, and a half eaten Chicken was left in the microwave for days! The towels and bed linens were dirty as well. Noisy neighbors, and walls so thin you could hear the loud music and smell the pot smoke from upstairs. Cereal and packaged cookies for breakfast. Nope, never again!"
Response from Granada Inn Motel on 19 Sept 2023
I'm sorry you were upset by your stay here and we appologize for your daughters experiance, we do what we can to keep insects outside where they belong unfortunately we can't 100% guarentee that one wont find its way into a room now and again. Also while your room may had been trashed it was repaired and we discussed and fixed issues with improper cleaning. We also have some large renovations in the making that we plan to start soon and we are unfortunately limited on the items we can offer for breakfast.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Aug 2023
Response from Granada Inn Motel on 19 Sept 2023
Thank you for your review. any feedback is appreciated and helps us to focus on what really needs fixed so we can improve and provide a more wholesome experiance for guests.

6/10 Okay

Yette

Liked: Cleanliness, staff & service, room comfort
The room was very clean. However, the exterior of the hotel made it very unappealing.
Stayed 1 night in Aug 2023
Response from Granada Inn Motel on 19 Sept 2023
Hello, thank you for your feedback. We have been working on plans for some major renovations we plan to have done soon as well as slowly making other repairs to the interiors and exteriors of the place. hopefully your next stay will be a very pleasent one.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Definitely “no frills”
Stayed 3 nights in Aug 2023
Response from Granada Inn Motel on 19 Sept 2023
Hello, thank you for your feedback, it helps us to improve our business to further satisfy our guests and provide a more pleasant stay. We have been working on making repairs and have some major renovations in the making that we hope to have done soon. we hope that you will choose us again in the future and look forward to seeing you.

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was way too expensive for the condition of the rooms and we weren’t told if there was a breakfast.
Stayed 1 night in Aug 2023
Response from Granada Inn Motel on 19 Sept 2023
Hello, im sorry you were disapointed by our rooms, we have been working to improve them with repairs and updates and have some major renovations in the making that we hope to have done soon. In regards to the breakfast, im sorry you weren't informed about it however when you enter the office there are two counters, one has a double coffee machine with cups, creamer and sugar and the other has a cereal dispenser with three options, bowls, spoons and napkins. the office door also states our office and breakfast hours.

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk woman was extremely friendly and the room was better than most of higher end hotels ive stayed at.
Stayed 1 night in Aug 2023
Response from Granada Inn Motel on 19 Sept 2023
Thank you so much for your feedback, we try really hard to keep our place clean, friendly, and suitable for our guests. we hope you choose to stay with us again in the future and look forward to having you.

6/10 Okay

Jennifer

Stayed 2 nights in Aug 2023
Response from Granada Inn Motel on 20 Sept 2023
Thank you for your review and we appreciate all feedback so that we can continue to improve our business and give all guests the best stay possible. Hope to see you again.

4/10 Poor

Lori

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Granada Inn Motel on 20 Sept 2023
Im sorry your experiance was unpleasant, we appreciate all feedback so that we can continue to improve our business and provide guests with the best possible stay. We have been working on repairing and updating our rooms and have a few major renovations in the making that we hope to have done soon. We hope that you will give us another try in the future and look forward to having you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Granada Inn Motel on 21 Sept 2023
Thank you for your review. All feedback is greatly appreciated as it helps us to improve our business to better satisfy guests. We hope you will choose to stay with us again in the future and look forward to having you.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice guy. Nice place.
Stayed 1 night in Jul 2023
Response from Granada Inn Motel on 21 Sept 2023
Thank you for your review. All feedack is greatly appreciated and helps us to improve our motel to better satisfy our guests. We hope to see you again in the future and look forward to seeing you.

4/10 Poor

Matt

Business traveller
Disliked: Cleanliness, property conditions & facilities
2 of the 4 rooms we had smelled like smoke.
Stayed 1 night in Jul 2023
Response from Granada Inn Motel on 21 Sept 2023
Hello, we appologize for your unpleasant stay. we do have a no smoking policy that states a 250 fee for smoking in the rooms however this unfortunatley does not stop everybody. We do perform extencive cleaning afterwards to try to eliminate the smell but it is not always 100% effective. We are working to update and repair our rooms and have some major renovations we hope to have done soon. We hope that you will give us another shot in the future and look forawrd to seeing you.

4/10 Poor

michael

Disliked: Property conditions & facilities
electric plugs worn out couldnt plug phone in to charge,room reeked of air freshener wouldnt recommend to anyone
Stayed 1 night in Jul 2023
Response from Granada Inn Motel on 21 Sept 2023
I'm sorry your stay was unpleasant, We are working to update and repair our rooms and have some major renovations in the making that we hope to have done soon. We dont usually use air fresheners in our rooms due to common sensitivities to perfumes however we have used them a few times after performing deep cleans to try to neutralize the smells of numerous cleaners. We will make sure that if we do use an air freshener that we will use it lightly/sparingly.

4/10 Poor

Catherine

Stayed 1 night in Jun 2023
Response from Granada Inn Motel on 22 Jul 2023
We apologize for your experience and hope you do consider staying with us again in the future.

2/10 Terrible

Zoie

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There was a large amount of black mold in the bathroom. The front door did not shut completely and the chain lock would not have kept anyone out. My grand daughter felt unsafe. I was supposed to stay two nights, but chose to cancel the second night and was refunded. The front desk was very pleasant, but I feel that the owner will not address the black mold correctly. He had sent maintenance to replace the tile only. The mold needs to be remediated. I am considering asking for a refund for the first night as well. Currently, I am three days past staying there, and I am feeling ill with respiratory issues. I will be contacting the local health department to follow up. The units are very very old. I did take a picture of the mold, but I am unable to upload it at this time to the site.
Stayed 2 nights in Jun 2023
Response from Granada Inn Motel on 29 Jun 2023
Thank you for your review. The room was inspected by the local health department after your visit and there was no evidence of black mold. Have a pleasant day.

4/10 Poor

Joyce

Liked: Staff & service
Disliked: Property conditions & facilities
The desk girl was exceptionally helpful and quick to address issues, and maintenance man came in from home to fix upside down lock (which did not lock on the door) Group of men in room directly over ours were quite rowdy No peace and quiet
Stayed 1 night in Jun 2023
Response from Granada Inn Motel on 21 Jun 2023
Thank you for your feedback.

2/10 Terrible

Richard

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2023
Response from Granada Inn Motel on 22 May 2023
We apologize for your dissatifaction during your stay. We are always working to improve the guest experience.

4/10 Poor

Amit

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked nothing about the property. Just to sleep and go.
Stayed 1 night in May 2023
Response from Granada Inn Motel on 18 May 2023
We apologize for your experience and we hope to better our property from your review.

4/10 Poor

michael

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Granada Inn on 7 Feb 2023
Thank you for your feedback

10/10 Excellent

Heather

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
As always the staff were quick and friendly

8/10 Good

Mindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for Iceman. What we expected for this type of motel. It was ok. Staff was friendly.

6/10 Okay

Donald

Stayed 2 nights in Oct 2022
Response from Granada Inn on 23 Oct 2022
Thank you for your feedback

6/10 Okay

Carol

Travelled with family
Stayed 2 nights in Oct 2022
Response from Granada Inn on 23 Oct 2022
Thank you for your feedback

6/10 Okay

Steven

Liked: Cleanliness
Stayed 2 nights in Sep 2022
Response from OFFICE MANAGER on 10 Oct 2022
THANK YOU FOR YOUR FEEDBACK

4/10 Poor

Tammy

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
the electrical in the rooms was poor. plugs minimal and electrical items blinked on and off with usage. the lock on the outer door was weak. just used an indoor house type lock and a chain for security. the air conditioner ran the entire time, with minimal coolness obtained. lack of appropirate amount of towels in room. Only 2 available for a 4 person room. no one available during evening hours.
Stayed 2 nights in Sep 2022
Response from cletus on 29 Sept 2022
Yet nothing was brought to the attention of office

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from OFFICE MANAGER on 10 Oct 2022
THANK YOU FOR YOUR FEEDBACK

6/10 Okay

Matt

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2022
Response from OFFICE MANAGER on 10 Oct 2022
THANK YOU FOR YOUR FEEDBACK

6/10 Okay

Scott

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The screen was falling out of the window, the gap under the door was hugh, the balcony was terrible and leaned toward the railing. I can't believe Expedia even recommends this facility!
Stayed 1 night in Aug 2022
Response from cletus on 2 Jan 2023
and yet you stayed says alot about your expectations

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from OFFICE MANAGER on 10 Oct 2022
THANK YOU FOR YOUR FEEDBACK

4/10 Poor

Joseph

Disliked: Property conditions & facilities, room comfort
Bare bones
Bare bones accommodation. Overpriced. Desperation bid.
Stayed 1 night in Aug 2022
Response from Manager on 14 Sept 2022
Thank you for your feedback

6/10 Okay

DONALD

Stayed 1 night in Aug 2022

4/10 Poor

Shirley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from OFFICE MANAGER on 10 Oct 2022
THANK YOU FOR YOUR FEEDBACK

6/10 Okay

Teresa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Fair, get what You pay for.
Stayed 1 night in Aug 2022
Response from Manager on 14 Sept 2022
Thank you for your feedback

10/10 Excellent

Kelley

Stayed 1 night in Jul 2022

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness, staff & service
Nice overall. Mattress was alittle soft
Stayed 1 night in Jul 2022
Response from manager on 14 Sept 2022
Thank you for your feedback

2/10 Terrible

Tammy

Stayed 1 night in Jul 2022

2/10 Terrible

Azieb

Travelled with family
Disliked: Cleanliness
I don’t like any thing about this stay. The pillow case was was so awful, the bed sheet too. It was horrible smell.
Stayed 2 nights in Jun 2022
Response from Management on 8 Jul 2022
Thank you for your feedback.

8/10 Good

Lyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was okay. Chris at the front desk was pleasant and friendly. The female on the other hand, had no customers service whatsoever. Not a greeting, not even a smile. When you ask a question, you’d have to repeat your self, and had very little response. SHE made our stay very unpleasant.🙁👎
Stayed 2 nights in Jun 2022
Response from Craig on 5 Jul 2022
Ever thought someone might have difficulty hearing usually if one person cant help then there is always someone else available. crying AFTER a stay speaks alot about you and your expectations

2/10 Terrible

GREGORY

Stayed 1 night in May 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly.
Stayed 2 nights in May 2022
Response from Manager on 15 Jun 2022
Thank you John for your feedback we appreciate it. Hope to see you again.

6/10 Okay

Clifford

A double had to do
I called to let the staff know that I was going to be checking in after the 3pm check in time and was informed that they would not be able to accommodate my king bed non-refundable reservation that I had already paid for but that they had a double available if I wanted that. I had no choice and had to take it. When we arrived later to our room, the door was open. Good thing we didn’t have anything in there yet. All the times I have reserved stays through hotels.com I have never not gotten what I reserved.
Stayed 1 night in May 2022
Response from Management on 15 Jun 2022
Thank you for your feedback. We appreciate your business.

4/10 Poor

Verified traveller

Motel was already full
After booking “the last room” through the Hotels.com app, I arrived at the motel within an hour only to find out that they were already full and could not accommodate my reservation. Not sure if this mistake was the fault of motel or the app, but it was disappointing regardless and I’m really hoping the non-refundable reservation doesn’t actually get charged to my card.
Stayed 1 night in May 2022
Response from Management on 8 Jul 2022
Thank you for your feedback.

4/10 Poor

Denise

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No front desk service at night
Blew a fuse cooking pizza in microwave at 2:00 am so no electricity in the unit except the heater/AC on the front wall. Called the front desk for help. Was told, "It's 2 am in the morning, there is no one at the front desk, call back in the morning." Then she hung up on me. Called at 7:28 am for help. Was told he would look into it. Checked out without any electricity at 9:55 am. I told the person at the check out that I hadn't had electricity all night and he said laughingly, "Oh, sorry about that." Never staying there again.
Stayed 1 night in May 2022
Response from Craig on 10 Jun 2022
The situation was explained to you that a member of the staff doing overnight had to go to the hospital ( quite sure they didnt plan this ). The next morning i was the gentle you spoke with and i offered to fix problem but you said you were leaving. You would have been offered some type of compensation if you had of given staff time to rectify issue

4/10 Poor

Stacey

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ive ever seen in my entire life and ive stayed at alot of super8s. We actually left but still paid unfortunately we were discussed hotels.com had this on their site , wont assume again
Stayed 1 night in Aug 2021
Response from Meg at Granada Inn on 9 Feb 2022
We are sorry you feel that way. Thank you for the review, If you could explain the actual issues you had with us it would really help to understand what may need to be improved..?. I am front desk manager and did not have any Stacey who stayed here. I also do not agree that it is the worst MOTEL ever. There have been many issues in past with employees housekeeping etc, that have tainted this motel, which is very unfortunate. But I know for a fact that any room booked on the 8th was satisfactory. And this motel may be old, but that is what makes it great, and it will continue to improve in every way. I just came back here in November to do just that. Improve it. I am sure you can find a much worse motel. We received a very good review just last night. so again, we apologize for your rating of us and wish you a great night.

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Meg in the office was very personable and polite. Extremely welcoming.
Stayed 1 night in Jan 2022
Response from Meg at Granada on 19 Jan 2022
We are so happy you felt welcome, it is our goal for every guest to feel just that. Thank you for your review and please come see us again soon!!!!!!!

2/10 Terrible

Sharon

Stayed 2 nights in Oct 2021
Response from Meg at Granada on 9 Feb 2022
Dear Sharon, I am sorry you had a not so good experience at our motel, I assure you that things have improved here and continue to do so..we have new management at front desk as well as with housekeeping. We thank you for your rating and invite you back to have a better experience.