Desk, free WiFi, bed sheets
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Reviews of Hotel Ari

Hotel Ari
99 Burgherrenstraße, Kaiserslautern

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 86 reviews" "
Rating 8 - Good. 27 out of 86 reviews" "
Rating 6 - Okay. 14 out of 86 reviews" "
Rating 4 - Poor. 6 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 7 nights in Apr 2024
Response from Reception on 2 May 2024
Dear Michael,thank you for your great feedback.We are really pleased that you enjoyed your stay at our hotel.We would be delighted to welcome you again as a guest at our hotel.With kind regardsThe hotel Ari team

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a quaint little town. Quiet and cozy.
Stayed 3 nights in Apr 2024
Response from Your Hotel Ari Team on 22 Apr 2024
Dear guest, Thank you for your great review! We are glad that you enjoyed your stay in our hotel. Kind regards

8/10 Good

Goran

Stayed 5 nights in Dec 2023
Response from Your Hotel Ari Team on 21 Dec 2023
Dear Mr. Pokrajac,thank you for your feedback. We are glad to hear that your stay in our hotel was to your liking. We would be pleased to welcome you as our guest again soon.

10/10 Excellent

George

Stayed 2 nights in Nov 2023
Response from Hotel Ari on 9 Nov 2023
Sehr geehrter Gast,vielen Dank für Ihre tolle Bewertung.Wir freuen uns sehr, dass Ihnen der Aufenthalt in unserem Hotel gefallen hat und würden Sie gerne einmal wieder als Gast in unserem Haus begrüßen.Freundlich grüßt Sie das Team von Hotel Ari

10/10 Excellent

Hevzi

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Hotel Ari on 9 Nov 2023
Sehr geehrter Gast,vielen Dank für Ihre tolle Bewertung. Wir sind froh, dass unser Hotel Ihnen gefallen hat und würden uns freuen, Sie erneut als Gast begrüßen zu dürfen.Mit freundlichen GrüßenIhr Hotel Ari Team

6/10 Okay

Stephen

Stayed 1 night in Sep 2023
Response from Hotel Ari on 9 Nov 2023
Sehr geehrter Herr Richards,danke für Ihre Bewertung. Es tut uns leid, dass wir Ihre Erwartungen nicht erfüllen konnten. Wir bemühen uns stets, unseren Gästen den bestmöglichen Komfort zu bieten. Gerne würden wir mehr Details erfahren, damit wir es bei Ihrem nächsten Besuch bzw. für die anderen Gäste besser machen können. Wir würden uns freuen, wenn Sie uns weitere Details per E-Mail an hotel.ari.kl@gmail.com mitteilen würden, damit wir ermitteln können, wie diese Probleme entstanden sind, und sie entsprechend beheben können.Mit freundlichen GrüßenIhr Hotel Ari Team

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds and room were in pristine condition...staff was extremely friendly and helpful...cost per day well under other properties in that area
Stayed 1 night in Jul 2023
Response from Ihr Hotel Ari Team on 10 Jul 2023
Dear Guest,we are glad to hear that you found the hotel and our service to your liking. We are looking forward to welcoming you again as our guest.

6/10 Okay

Sirwan

Travelled with family
It’s to not safe 👎
Stayed 1 night in Jun 2023
Response from Rezeption on 15 Jun 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Es tut uns Leid, dass Sie sich in unserem Hotel nicht sicher gefühlt haben.Gerne würden wir den Grund dafür in Erfahrung bringen. Wir streben stets nach Verbesserung und Ihre Vorschläge würden uns sicherlich dabei helfen. Mit freundlichen GrüßenIhr Team von Hotel Ari

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the train/bus station.
Stayed 2 nights in Jun 2023
Response from Rezeption on 12 Jun 2023
Dear guest,thank you for your kind feedback.We are very pleased that you enjoyed your stay in our hotel.We would be happy to welcome you again in our house.Your Hotel Ari team

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Rezeption on 31 Mar 2023
Sehr geehrter Gast,vielen Dank für Ihre freundliche Bewertung.Wir freuen uns, dass Ihnen der Aufenthalt in unserem Hotel gefallen hat und würden uns freuen, Sie bald wieder als Gast in unserem Haus begrüßen zu dürfen.Mit freundlichen GrüßenIhr Team von Hotel Ari

10/10 Excellent

Celerino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini vacation
Just one night stay, beautiful place, friendly staff. Good breakfast.
Stayed 1 night in Oct 2022
Response from Antwort der Rezeption on 14 Oct 2022
Dear familiy Celerino,thank you for your nice feedback.We hope to welcome you soon again in our hotel.Your team from Hotel Ari

6/10 Okay

Verified traveller

Liked: Cleanliness
Basic but adequate for a short stay. There are quite a few things could be improved though. 1. Very poor free wifi connection to the point that it is useless. 2. The fitted sheet is very uncomfortable to sleep on. I am not sure what the sheet is made of, but it is unbreathable, scratchy and unappealing. It feels and looks more like a mattress protector than an actual sheet to sleep on. 3. Low quality pillows. 4. Showerhead anchor piece is loose. Therefore, the showerhead angle can't be adjusted, it angles toward the wall, it is nearly impossible to shower under the water. I have to shower by handholding the nozzle. Despite of things could be improved, our hotel room is very clean.
Stayed 4 nights in May 2022
Response from Antwort der Rezeption on 17 Jun 2022
Dear guest, thank you for your feedback. We are sorry that you had reason to complain. We take your rating seriously and are constantly working to improve. Your criticism helps us. We hope to welcome you again soon in our hotel. Your Hotel Ari team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice stay
This was a nice place just outside of Kaiserslautern. It was in a rural neighborhood and next to a castle. It was a nice walk from the "Burg", with some cool trail and signs that related stories about the area back in history. The hotel was quiet and we had nearly no interaction with staff. Parking was easy. The room had a nice shower. WiFi worked pretty well. There were some integrity issues with the furniture cabinets falling off and shower door not closing all the way. Overall a nice stay, all things considered.
Stayed 3 nights in May 2022
Response from Antwort der Rezeption on 17 Jun 2022
Dear guest, thank you for your positive feedback. We hope to welcome you soon again in our hotel. Your Hotel Ari team

10/10 Excellent

Vanessa, Stuttgart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Amazing breakfast. Will definitely come back.
Stayed 1 night in Oct 2020
Response from Hotel Ari Team on 7 Oct 2020
Thank You so much for Your kind words! You are very welcome in our Hotel!

10/10 Excellent

lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. But never received my 9 stamps.
Stayed 9 nights in Aug 2020

8/10 Good

Mely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At night the receptionist is not very friendly and helpful. But when I’m the morning it’s a different receptionist she is kind and very nice.
Stayed 1 night in Jul 2020

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t overlook this place
Great place-hidden jem
Stayed 1 night in Feb 2020

10/10 Excellent

Kristianna Roberts

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Clean, quiet room. Great value for the money. Highly recommend.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Hotel Ari on 18 Dec 2019
Vielen Dank für Ihre positive Bewertung.

6/10 Okay

Christina

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Hotel Ari on 16 Oct 2019
Danke für Ihre Bewertung. Schade, dass Sie uns keine Hinweise für Verbesserungen gegeben haben.

2/10 Terrible

K.H., Coatesville, PA

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Worst experience I've ever had. Reception supposed to be open til 10pm. Arrived at 9pm by taxi. Was dark in front, door was locked and no one answered knock. There was an unsecured carpet runner to the sidewalk and in the dark the end was messed up, I fell and hit my head, got a black eye and my face was bruised.. Two men were going past and called the hotel, no answer. They stated there was a rear entrance, which was open. Went in and the receptionist spoke only german, fortunately my husband and his cousin both speak german, so no miscommunication. No sign on the door to use another entrance and this man NEVER even apologized. The room, instead of being one bed, as requested, was two separate beds bolted to the wall across from each other. Next morning I asked for a room with one double bed. The only room was on the 3rd floor, no elevator, and I had hurt my leg so that would not work. Because it was after 11am next day when I came back from the Dr. they charged me even though I left the hotel and they would not pay the Dr. bill. WOULD NOT RECOMMEND THIS PLACE TO ANYONE.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and renovated. Nice bedding and great condition of room. Staff was friendly and breakfast was excellent.
Stayed 4 nights in Sep 2019
Response from The Team of Hotel Ari on 25 Sept 2019
Thank you for the good review! We would be pleased to welcome you again to our hotel and promise you that we will do our best to make your stay 5 out of 5. :)

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Shower did not drain. Pointed out to staff first day. Not corrected in remaining two days.
Stayed 3 nights in Sep 2019
Response from The Team of Hotel Ari on 23 Sept 2019
We are really sorry for your inconvenience. The floor of the shower bath in the room you were in is a little bit inclined, so the water drains out slower than normally. Unfortunatelly this isn't something that could be rapired easily.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
This locally owned and operated hotel had amazing service. It was clean, silent, comfortable with refined elegance, good food and close to the castle and bases.
Stayed 1 night in Sep 2019
Response from The Team of Hotel Ari on 18 Sept 2019
Wow, thank you for the great review! The satisfaction of our guests is our top priority, that's why we were very happy to read your comments. We look forward to being able to welcome you to our hotel again.

10/10 Excellent

Megan

Stayed 1 night in Sep 2019

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Hotel Ari on 15 Sept 2019
Herzlichen Dank für die tolle Bewertung!

8/10 Good

DJHubbard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very nice and the staff are friendly and helpful. Room was okay and clean. It has a very nice beer garden. Off road parking. The only bad thing was they were too quick to bring out your main meal before finishing your starter.
Stayed 1 night in Aug 2019
Response from Hotel Ari on 13 Sept 2019
Thank you for your review! We are happy to hear that our hotel and restaurant were to your liking. Of course we will try to adjust the time span between the serving of the starter and the main course.

10/10 Excellent

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Jun 2019
Response from Hotel Ari on 29 Aug 2019
Vielen Dank für Ihre gute Bewertung!

4/10 Poor

Oleksandr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Hotel Ari on 29 Aug 2019
Danke für Ihre Bewertung. Schade, dass Sie uns keine Hinweise für Verbesserungen geben.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and kept up well. I loved the location because of the Biergarten.
Stayed 3 nights in Jun 2019
Response from Hotel Ari on 23 Aug 2019
Thank you for your good rating of our hotel. We are pleased to hear that you liked our services.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and location! I love that there is a biergarden with entertainment and it is close to many good restaurants.
Stayed 1 night in Jun 2019
Response from Hotel Ari on 23 Aug 2019
Thank you for your positive rating of our hotel. We are glad that you had a pleasant stay with us.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on site restaurant was very good. The hotel is located in a quiet area which made the stay very restful.
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Doesn’t really seem like a hotel. Looks like multiple people live there full time. No clear check in or out location. Basically had to walk around trying to open any door before I figured I’d go to the restaurant to check in. Bed was broken, sheets and pillows were extremely low quality and needed to be replaced. Very clean though.
Stayed 7 nights in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Safe and clean, but that's about it
If you're looking for a barebones hotel, this is a good enough place. It was clean and felt safe. There's also a restaurant attached, but I never had the chance to go. There was a mini-fridge in my room which was a nice surprise. The WiFi was pretty bad for the most part (<1mbps on the occasion that it would cooperate) and it was difficult to find anybody who worked at the hotel when I needed them. The bathroom light was also burnt out for 4 of the 5 days of my stay which was very inconvenient. The hotel also did not appear to be handicap accessible (I think there are only stairs leading up to the rooms, but I may have missed an elevator somewhere).
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included. The room was very clean and also there was a bus station in front of the hotel. There is no elevator.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because I cannot eat gluten, the chef made food especially for me for dinner the 2nd night. There was a vegan dinner option on the menu, too. The breakfast buffet had something for everyone, whether vegan, vegetarian or gluten free. The town of Hohenecken is beautiful, with easy bus and rail access to Kaiserslautern. There is a castle from the 1200s overlooking the town.
Stayed 2 nights in May 2019

4/10 Poor

Mandy

Disliked: Staff & service
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, price and location! I will definitely be coming back.
Stayed 2 nights in May 2019

6/10 Okay

john

Liked: Cleanliness, staff & service, property conditions & facilities
Meh
Not a terrible hotel. Free breakfast is cool but it’s not when you have to wait for the food to come out segments at a time. My wife and I went down at 830 (it starts at 8 BTW) and everything was done. Get it but dam it shouldn’t take 20 mins to refill the 5ft table with eggs and bacon. They literally fill the juice a third of the way and we get the conserving food but wasn’t enough to support the customer base. The pillows were awful and smelled dirty socks.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
My room was 203. I stayed here for 3 nights. The satelitte tv did not work and the wifi was non existant, although it states wifi and tv are free and available to the guest. The beds had hair all over it and the pillows were old and didn't serve a purpose. My bathroom hasn't been cleaned since the day I arrived, although it states daily cleaning services. They did spread my bed and it appeared that they changed the sheets, but they didn't clean the bathroom. The shower stall was still dirty that's how I know it wasn't cleaned. The room and bathroom were very small. The gentleman that does the check in doesn't speak english which made it hard to communicate. The shower stall had a draining issue so I had to continuosly turn the water off and on while showering to prevent it from overflowing on to the bathroom floor. It is about 10-15 minutes away from Ramstein Airforce Base. The staff was polite but I would never recommend nor stay here again. Awful experience and not worth the money.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, the owner (or staff) was very nice.... didn't speak much English and we don't speak German, but it went well....
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel with modern amenities. Courteous staff.
Stayed 1 night in Feb 2019

2/10 Terrible

Cody, Brussels

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Free parking, the website said breakfast was included but the staff kept trying to get me to pay for breakfast which caused a stressful situatuon that ruined my thoughts on the staff when they started getting rude. There was also broken glass all over the stairs entering the hallway to the entrance of the room. Some of the glass stuck to our shoes and was tracked into our room where we stayed.
Stayed 1 night in Nov 2018

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Nice Place to Stay
The hotel was in a good location and easy to find. Parking was free. The room was beautiful and exactly like the pictures. I had a tiny kitchen along with a microwave. Breakfast was delicious! I recommend this hotel to everyone.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not bad, Not good...
I stayed here for two weeks, I originaly booked the hotel because of the free breakfast, wifi, and restarant. While I was there the hotel was always clean and quiet. However the restarant was closed the entire time during my stay, the wifi would go in and out, and the pillows on the bed wernt comfortable at all. with all of this hotels faults, I would stay here again.
Stayed 11 nights in Sep 2018