Terrace/patio

Reviews of Mondello Kaikoura

3 out of 5
Mondello Kaikoura
29 Beach Rd, Kaikoura, Canterbury

Reviews

9.4

Exceptional

Rating 10 - Excellent. 207 out of 280 reviews" "
Rating 8 - Good. 53 out of 280 reviews" "
Rating 6 - Okay. 16 out of 280 reviews" "
Rating 4 - Poor. 4 out of 280 reviews" "
Rating 2 - Terrible. 0 out of 280 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, great room and facilities.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Bev

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious comfortable unit. Decor looking a bit tired. Had a back unit so no road noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Mondello for an excellent stay! We only stayed one night but would have happily stayed more. Spotlessly clean, lovely touches like cafetière coffee provided and great location. Really setting the standard for motels! Thank you!
Stayed 1 night in Apr 2024

6/10 Okay

Tony

Travelled with partner
Liked: Cleanliness
The pros: cool looking rooms, good breakfast. Excellent parking underneath The cons: The foyer smells foul when you enter from outside or come down the lift not sure if this is the toilet right by reception/lifts but this was apparent both days we stayed. Rooms look cool but bathroom is badly designed with tap in wrong position by sink, lights at mirror that have no apparent lightswitch to turn them on. Shower door that needs adjustment so it will close. One switch for lights on entry that does everything so it’s all or nothing in the room which would be cool if it wasn’t so over lit. Soulless corridors leading to rooms This hotel could be really great but lacks in the detail to make it so.
Stayed 1 night in Mar 2024
Response from The Mondello Team on 3 Apr 2024
Dear TonyThank you for taking the time to provide feedback regarding your recent one-day stay at Mondello Motel. We appreciate your insights and apologize for any inconveniences you experienced during your brief visit.However, it appears there might have been a misunderstanding, as the issues you've described do not align with the facilities and services we offer at Mondello Motel. We take great pride in maintaining high standards of cleanliness, comfort, and functionality throughout our property.To clarify, Mondello Motel does not have a foyer that emits foul odors, poorly designed bathrooms, or over-lit rooms with soulless corridors.Given the discrepancy in the duration of your stay, it is possible that you may have confused our establishment with another property. Nevertheless, we take all feedback seriously and will continue to strive for excellence in guest satisfaction.We understand that sometimes feedback can be misdirected, and we apologize for any confusion caused. We would like to assure you and all our guests that we are committed to providing an exceptional experience during their stay.Should you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back to Mondello Motel in the future.Warm regards,

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean, comfortable, up to date, great location, friendly and helpful staff.
Stayed 1 night in Mar 2024

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable property. Fantastic shower pressure. A little bit away from the main street. On the highway. Noise wasn't an issue.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great motel in a good location handy to the town centre and shops. The room was large, clean and very comfortable with all the necessities you need. Staff were friendly and helpful. We would happily stay there again if in the arwa
Stayed 2 nights in Mar 2024
Response from The Mondello Team on 13 Mar 2024
Thank you for taking the time to share your positive feedback about your recent stay at Mondello Kaikoura. We truly appreciate your kind words and are delighted to hear that you had such a pleasant experience with us.We're thrilled to know that you found our motel to be great, with a convenient location close to the town center and shops. It's wonderful to hear that you enjoyed the spacious, clean, and comfortable room with all the necessities you needed for a comfortable stay.Providing excellent service is our priority, and we're glad that our friendly and helpful staff made a positive impression on you. Your satisfaction and comfort are important to us, and we're pleased that our team could contribute to making your stay enjoyable.Thank you for considering us for your future visits to the area. We would be delighted to welcome you back to Mondello Kaikoura and provide you with another memorable stay. If you have any special requests or if there's anything else we can assist you with, please don't hesitate to reach out to us.Warm regards

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly adequate for an overnight stay. Rooms were a little on the small side, and would have preferred a toilet separate from the bathroom (there were 4 of us). Staff friendly.
Stayed 1 night in Mar 2024
Response from the Mondello Team on 6 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at Mondello Kaikoura. We truly appreciate your input as it helps us understand our guests' experiences and areas for improvement.We're pleased to hear that you found your overnight stay with us to be "perfectly adequate" and that you found our staff friendly. Your satisfaction is our top priority, and we're glad to have met your expectations in this regard.We acknowledge your comments about the size of the rooms and the preference for a separate toilet. Your feedback is invaluable, and we will certainly take it into consideration as we continue to enhance our facilities and services to better accommodate the needs of our guests.Once again, we appreciate your feedback and thank you for choosing to stay at Mondello Kaikoura. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.If you have any further comments or suggestions, please feel free to reach out to us. We're here to ensure your future stays with us are nothing short of exceptional.Best regards,

10/10 Excellent

Vladimir

Liked: Amenities
Great place
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is within easy reach of the town centre with its bars and restaurants Rooms were comfortable and we were welcomed at check in Access to sky channels including sport. Nice patio area to enjoy the afternoon sunshine
Stayed 1 night in Feb 2024
Response from the Mondello Team on 15 Feb 2024
Wonderful Julie -thank You for that

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great views.
Stayed 1 night in Feb 2024
Response from the Mondello Team on 15 Feb 2024
great, thanks Janet

10/10 Excellent

Colin

Stayed 2 nights in Feb 2024

8/10 Good

jose, Waterville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room but not fully satisfied when assigned a disability room.
Stayed 1 night in Feb 2024
Response from the Mondello Team on 5 Feb 2024
Hello JoseThat was the Unit you booked - you where not assigned to that unitThanks for your review

10/10 Excellent

Eileen T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whale watch visit
Great two night stay at Mondello. The staff were friendly and helpful with suggestions for meals. The place was clean. Internet works really well.
Stayed 2 nights in Jan 2024
Response from Team Mondello on 27 Jan 2024
wonderful review Eileen - it is appreciated

8/10 Good

Andrew

Stayed 2 nights in Jan 2024
Response from Team Mondello on 15 Jan 2024
Thank You Andrew

8/10 Good

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay during our three week trip to NZ South Island. Unfortunately the weather was quite wet so we didn’t do a lot of local sightseeing. The room was quiet, clean and comfortable.
Stayed 1 night in Nov 2023
Response from Team Mondello on 28 Nov 2023
Thank You for your kind review Audrey - please come again soon

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kaikoura is awesome, the property accessible to many things. Easily walkable.
Stayed 1 night in Nov 2023
Response from Team Mondello on 28 Nov 2023
Thank You for your kind review Jerome - please come again soon

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, spacious unit. Two light bulbs not working.
Stayed 1 night in Oct 2023
Response from Team Mondello on 27 Oct 2023
Thank You for your review - anything we are told straight away gets fixed - lightbulbs fixed !

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming check in and very clean
Stayed 1 night in Mar 2023
Response from Team Mondello on 29 Mar 2023
Thank You Rosalind - very kind words - it is appreciated

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean room. Well equipped in a beautiful location with easy access to everything in town.
Stayed 1 night in Mar 2023
Response from Team Mondello on 29 Mar 2023
Thank You Marina - your review is very much appreciated

10/10 Excellent

dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful room and staff directed us to the Seafoad BBQ on our way to the seal colony. Wha a great food experience in a beautiful setting. Wished we were staying longer!
Stayed 1 night in Mar 2023
Response from Team Mondello on 12 Mar 2023
Perfect Dan - so pleased you had a great stay - see you again hopefully

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfortable stay, nice views.
Stayed 2 nights in Feb 2023
Response from Team Mondello on 12 Mar 2023
Thank You for your kind words Caroline - it is appreciated

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Team Mondello on 12 Mar 2023
Appreciated Justin - please come again

10/10 Excellent

June

Stayed 1 night in Feb 2023
Response from Team Mondello on 12 Mar 2023
Most appreciated June - hope to see you again soon

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful
Stayed 1 night in Feb 2023
Response from Team Mondello on 11 Feb 2023
Than k You Margaretwonderful review and to know you enjoyed your stay

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent location - less than 5 mins walk to town - apartment was very clean and spacious and fab views from apartment across to mountain ranges.
Stayed 1 night in Jan 2023
Response from Team Mondello on 20 Jan 2023
Very Kind words Andrew - most appreciated - we hope to see you again soonthanksPatrickManager

10/10 Excellent

Susan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious apartment with in room spa, within easy walking distance to shops and restaurants.
Response from Team Mondello on 18 Jan 2023
Thank You Susan,Your kind words are most appreciated - please come and see us again soonKind regardsThe Mondello Team

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was simply excellent… he catered for our late check in and when he heard about our upcoming sea adventure and inability to find a local chemist open, helped us in sourcing seasickness pills! He was a legend and lifesaver! Our stay was located at close walking distance to main part of town!
Response from Team Mondello on 11 Jan 2023
Hello Judith,Wonderful and very kind review - very pleased you enjoyed your stay with us - please come again soonKind regardsThe Mondello Team

10/10 Excellent

Sheue Ching

Stayed 1 night in Jan 2023
Response from Team Mondello on 11 Jan 2023
perfect, thank You Sheue Ching - please come again soonregards

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A conveniently located well appointed property. Our unit looked over the pasture to the mountains and I appreciated the crisp white bed linen. I would highly recommend this property.
Response from Team Mondello on 8 Dec 2022
Perfect Carolyn,We appreciate your very kind wordskind regardsThe Mondello Team

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed. Thanks!
Stayed 2 nights in Nov 2022
Response from Team Mondello on 25 Nov 2022
Hello Natalie,Very kind - that is appreciated - see you again soon

10/10 Excellent

Tsu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in Kaikoura with nice views of the mountains from the room.
Stayed 1 night in Nov 2022
Response from Team Mondello on 24 Nov 2022
Fantastic Tsu, that is appreciated

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from the Mondello Team on 20 Nov 2022
Thanks John, very kind words, appreciated

10/10 Excellent

Simon

Stayed 1 night in Nov 2022
Response from the Mondello Team on 16 Nov 2022
Thank You Simon - very much appreciated

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Well appointed and very nice.
Stayed 1 night in Oct 2022
Response from the Mondello Team on 2 Nov 2022
Thank You Giles

8/10 Good

peter

Stayed 1 night in Oct 2022
Response from the Mondello Team on 2 Nov 2022
Thank You Peter

10/10 Excellent

Tracie, ELLENSBURG

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely view of the mountains, close to restaurants but far enough away from the Main Street. Rooms set away from the road so no traffic noise to speak of. Just lovely
Stayed 2 nights in Oct 2022
Response from Team Mondello on 21 Oct 2022
Fantastic words Tracie - most appreciated andwhat we need at this timeSee you again soon

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Bernadette

Stayed 1 night in Sep 2022
Response from Team Mondello on 29 Sept 2022
Thank you Bernadette

8/10 Good

Anthony

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Team Mondello on 29 Sept 2022
Thank you Anthony

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities. Comfortable. Quiet. One of the best motels we have stayed in.
Stayed 1 night in Aug 2022
Response from Team Mondello on 24 Aug 2022
Thank You Lynda - Very kind words which are appreciatedplease come stay again soonthanks

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Nice stay. Modern, smart unit.
Stayed 1 night in Jul 2022
Response from Team Mondello on 20 Jul 2022
Thank you Robin

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large units with good views to the mountains behind
Stayed 2 nights in Apr 2022
Response from Team Mondello on 12 May 2022
Thank you Julian - hope t see you again soon

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern and quiet. Very comfortable bed!
Stayed 2 nights in Apr 2022
Response from Team Mondello on 18 Apr 2022
Thank you for taking the time to review us. We are happy you enjoyed your stay with us. Your stay with us is very much appreciated. Regards Team Mondello

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
Great size apartment, staff were so flexible. Will stay again.
Stayed 1 night in Feb 2022
Response from Team Mondello on 5 Mar 2022
Thank you for taking the time to review us. We try to please the guests where possible. Your stay with us is very much appreciated. Regards Team Mondello

10/10 Excellent

Vicki

Stayed 2 nights in Feb 2022
Response from Team Mondello on 20 Feb 2022
Thank you for taking the time to review us. We are very happy you enjoyed your stay. Your stay was very much appreciated. Regards Team Mondello

10/10 Excellent

Maan Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, walking distance to restuarants and cafes free car park.My room has a great mountain view on first floor. It was a great stay.
Stayed 1 night in Jan 2022
Response from Team Mondello on 12 Feb 2022
Thank you for taking the time to review us. we are happy you enjoyed your stay. Your stay was very much appreciated. Regards Team Mondello

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely place to stay...couldn't ask for more. Lovely big comfortable beds, spacious room, clean modern bathroom and a lovely balcony to sit on. Would recommend to anyone.
Stayed 2 nights in Dec 2021
Response from Team Mondello on 30 Jan 2022
Thank you for taking the time to review us. We are very happy you enjoyed your stay. Your stay with us is very much appreciated. Regards Team mondello

8/10 Good

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location, handy to everything
Stayed 1 night in Jan 2022
Response from Team Mondello on 30 Jan 2022
Thank you for taking the time to review us. We are very lucky with our location not far from town and restaurants. Your stay with us is very much appreciated. Regards Team Mondello