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Swan Garden Hotel

Photo gallery for Swan Garden Hotel

Primary image
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets

Overview of Swan Garden Hotel

Swan Garden Hotel

3.0 star property

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
26 & 28, Jalan Suria 7, Bandar Seri Alam, Masai, Johor, 81750

Explore the area

  • Popular LocationJohor Circuit8 min drive
  • Popular LocationKite Museum11 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)41 min drive
  • Popular LocationSembawang Park52 min drive

Choose dates to view prices

About this area

Masai

Located in Masai, Swan Garden Hotel is in the city centre. AEON Tebrau City and Johor Bahru City Square are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Singapore Zoo and Night Safari. Looking to enjoy an event or a game while in town? See what's happening at Johor Circuit or Tan Sri Hassan Yunus Stadium.
Visit our Masai travel guideOpens in a new window
Map

What's nearby

  • Johor Circuit - 8 min drive
  • Kite Museum - 11 min drive
  • Tanjung Puteri Golf Resort - 16 min drive
  • Sree Maha Mariamman Temple - 42 min drive
  • Sembawang Park - 52 min drive

Getting around

  • JB Sentral - 23 min drive
  • Sembawang Station - 24 min drive
  • Senai International Airport (JHB) - 40 min drive

About this property

Swan Garden Hotel

3-star hotel with rooftop terrace and conference centre
This hotel features a restaurant, a rooftop terrace and a conference centre. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Swan Garden Hotel offers 103 accommodations with complimentary bottles of water and free toiletries. 32-inch Flat-screen televisions come with premium satellite channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: MYR 18 per person
  • 1 restaurant

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • Conference centre (5640 square feet of space)
  • Meeting rooms - 2

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Desk

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Masai
Masai
3 star
3 star
Parking included
Parking included
Hotel
Hotel
Guest rating 3.5+
Guest rating 3.5+
Family-friendly
Family-friendly

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 18 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Swan Garden Hotel Masai
Swan Garden Hotel
Swan Garden Masai
Swan Garden
Swan Garden Hotel Hotel
Swan Garden Hotel Masai
Swan Garden Hotel Hotel Masai

Frequently asked questions

Is Swan Garden Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 17 Aug 2022, prices found for a 1-night stay for 2 adults at on 23 Aug 2022 start from RM 103.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Swan Garden Hotel?

Self-parking is free at this property.

What time is check-in at Swan Garden Hotel?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Swan Garden Hotel?

Checkout is at noon. Late checkout is available for a fee (amount may vary).

Where is Swan Garden Hotel located?

Located in the heart of Masai, this hotel is within 12 mi (20 km) of AEON Tebrau City, Hospital Sultan Ismail and Johor Bahru City Square. Woodlands Checkpoint and Singapore Zoo are also within 20 mi (32 km).

Can I cancel my reservation for free at Swan Garden Hotel and receive a full refund?

Yes, Swan Garden Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Swan Garden Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 4 out of 24 reviews
5 - Excellent 17%
Rating 4 - Good. 12 out of 24 reviews
4 - Good 50%
Rating 3 - Okay. 4 out of 24 reviews
3 - Okay 17%
Rating 2 - Poor. 3 out of 24 reviews
2 - Poor 13%
Rating 1 - Terrible. 1 out of 24 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.8/5

Staff & service

3.9/5

Amenities

3.4/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

4/5 Good

Stayed 1 night in Feb 2021

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are restaurants, pharmacy nearby the hotel - very convenient
Stayed 1 night in Feb 2021

4/5 Good

Stayed 2 nights in Feb 2021

3/5 Okay

Stayed 12 nights in Sep 2020