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Swan Garden Hotel

Photo gallery for Swan Garden Hotel

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Desk, free WiFi
Desk, free WiFi
Desk, free WiFi
Desk, free WiFi

Overview of Swan Garden Hotel

Swan Garden Hotel

3 out of 5

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
26 & 28, Jalan Suria 7, Bandar Seri Alam, Masai, Johor, 81750

Explore the area

  • Popular LocationKite Museum5 min drive
  • Popular LocationJohor Circuit6 min drive
  • Popular LocationSembawang Park26 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)30 min drive

Choose dates to view prices

About this area

Masai

Located in Masai, Swan Garden Hotel is in the city centre. Kite Museum and Johor Bahru Chinese Heritage Museum are cultural highlights, and travellers looking to shop may want to visit Johor Bahru City Square and Toppen Shopping Centre. Singapore Zoo and Austin Heights Water & Adventure Park are also worth visiting.

What's nearby

  • Kite Museum - 5 min drive
  • Johor Circuit - 6 min drive
  • Tanjung Puteri Golf Resort - 12 min drive
  • Sree Maha Mariamman Temple - 25 min drive
  • Sembawang Park - 26 min drive

Restaurants

  • Where to eat
  • T.House Bistro & Cafe – Bistro offering Malaysian cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Palomino Sky Bar – Open for happy hour.

Getting around

  • JB Sentral - 15 min drive
  • Sembawang Station - 24 min drive
  • Senai International Airport (JHB) - 30 min drive

About this property

Swan Garden Hotel

3-star hotel with 2 restaurants and rooftop terrace
This hotel features 2 restaurants, a bar/lounge and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, conference space and laundry facilities. All 103 rooms offer in-room free WiFi, flat-screen TVs with satellite channels, and free bottled water. Other amenities available to guests include showers, desks and free toiletries.
Swan Garden Hotel offers 103 forms of accommodation with complimentary bottles of water and free toiletries. 32-inch Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 2 restaurants
  • 1 bar/lounge

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Malay

Business services

  • Conference centre (5640 square feet of space)
  • Meeting rooms 3

Outdoors

  • BBQ grill(s)
  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Desk

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 48.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: MYR 48.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Swan Garden Hotel Masai
Swan Garden Hotel
Swan Garden Masai
Swan Garden
Swan Garden Hotel Hotel
Swan Garden Hotel Masai
Swan Garden Hotel Hotel Masai

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 4 out of 23 reviews
5 - Excellent 17%
Rating 4 - Good. 11 out of 23 reviews
4 - Good 48%
Rating 3 - Okay. 4 out of 23 reviews
3 - Okay 17%
Rating 2 - Poor. 3 out of 23 reviews
2 - Poor 13%
Rating 1 - Terrible. 1 out of 23 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.8/5

Staff & service

3.7/5

Amenities

3.4/5

Property conditions & facilities

4/5 Good

Stayed 1 night in Feb 2021

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are restaurants, pharmacy nearby the hotel - very convenient
Stayed 1 night in Feb 2021

4/5 Good

Stayed 2 nights in Feb 2021

3/5 Okay

Stayed 12 nights in Sep 2020

2/5 Poor

booked the toilet is too dirty and not well maintained.
Stayed 2 nights in Aug 2020