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Reviews of KSL D'Esplanade Residence by Immaculate

3 out of 5
KSL D'Esplanade Residence by Immaculate
Jalan Seladang, Taman Abad, Johor Bahru, Johor Bahru

Reviews

6.6
Rating 10 - Excellent. 4 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 3 out of 20 reviews" "

6.8/10

Cleanliness

6.8/10

Amenities

6.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
the property itself is ok, only issue is the aircon in the smaller room is weak, and the remote couldn't adjust the temperature. But the weakest area is the slow lifts. they are simply under capacity to handle all the residence of the building. During the peak hours, we spent 30mins in each to get down from 9th floor to the ground floor.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
First Time Stay
Apartment was clean, but facilities very basic. One bedroom had no curtains. After reporting was given a simple cover for the middle part of the window. 1 mattress not comfortable, as it sags in the middle.
Stayed 1 night in Dec 2023

8/10 Good

TAN JEOK

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The pasar malam every Monday was an eye opener for my family. The location of the residence is great. The only complaint I have is the lift of the residence; it shuts mercilessly. Quite dangerous for young kids.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Cleanliness
The place is okay, and the host is very helpful. The cleanliness of apartment can be improve.
Stayed 2 nights in Dec 2023

8/10 Good

Teo

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2023

4/10 Poor

Jacine

Travelled with group
Stayed 1 night in Oct 2023
Response from Sharina on 18 Oct 2023
We apologize for any unpleasantness that you have experienced with us. If you could elaborate more about the poor service given, that would be helpful for us. Thank you.

10/10 Excellent

Amanda

Liked: Cleanliness, amenities
Friendly and fast response!
Stayed 1 night in Aug 2023
Response from Sharina on 13 Oct 2023
Thank you.

10/10 Excellent

Travis

Stayed 2 nights in Sep 2023
Response from Sharina on 26 Sept 2023
Thank you

10/10 Excellent

Neng

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Sharina on 7 Sept 2023
Thank you for the review.

6/10 Okay

Jesmaine

Travelled with family
Disliked: Room comfort
Unit is not luxurious and not recommended
Not Luxurious, place is over-sell 1) The sofa is terrible, no foam you are basically sitting on the wood/ structure and looping down. 2) Common toilet pipe chocked, we have to clear the blockage 3)TV spoil, replaced with a dinosaur 32" TV that still cannot work 4) No hangers in the wardrobes (this is so basic needs) 5)The hot water tank shower is not distributed evenly, common toilet temperature is way too hot, cannot even shower. 6) Master toilet wc flush sometimes struck and water run non stop 7) the microwave not working. Food does not heat in microwave setting. 8) 1 set Access card cannot work, Staff replace with another set (only for lift) but no carpark access, Condo security not happy when we drive in/out making things very difficult for us. Admin says is Sunday, mgmt is not working. 9)There are no side cabinet in every bedroom, no side lamp, no place to hold stuff. 10) Balcony ledge is broken 11) Poor furnishing, not luxurious
Stayed 2 nights in Aug 2023
Response from Sharina on 5 Sept 2023
Thank you for your feedback. Will revert to our management for further action.

8/10 Good

Cedric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Area for improvement- Carpark access. Guard did not allow our vehicles to enter the compound even after registration of license plates prior to arrival. We had to park outside the gate, go in to mail box to collect access cards. Waiting area outside the gate is small and narrow, there are a few waiting lots but quite often unavailable. Our second vehicle was unable to enter as two of the access cards were not able to lift the barrier. Although the cleaniness, location and space of the apartment were great, the whole parking thing was a complete turn off. I hope the whole system can be fine tuned for improvement.
Stayed 1 night in Jul 2023
Response from Sharina on 5 Sept 2023
Thank you for your feedback. We will highlight this issue to the management board.

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in May 2023
Response from Sharina on 26 Jun 2023
Thank you.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Not a good stay
Booking said check in is at 3pm. We got a message saying check in will be between 4-6pm. We messaged around 5 pm & it turns out that the property has been ready since 3pm. The air conditioning unit in the living room was very hot, when we messaged the property about this, we didn't get any reply.
Stayed 1 night in Apr 2023
Response from Sharina on 3 May 2023
Sorry for the miscommunication about the check-in time. If you could let know which apartment you stayed, we could look into the air-conditioning issue. Thank you.

10/10 Excellent

William

Stayed 1 night in Apr 2023
Response from s on 26 Jun 2023
Thank you

6/10 Okay

Joshua

Travelled with family
Disliked: Room comfort
No wifi
Stayed 1 night in Jun 2022
Response from ST on 1 Jul 2022
Thank you for you review. We are working towards providing free WiFi to our guests very soon.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Late check in... Very poor apartment... So bad... Didnt recommend to anyone...
Stayed 1 night in Mar 2021

8/10 Good

KOJI

Stayed 2 nights in Dec 2022
Response from Sharina on 13 Jan 2023
Thank you