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Reviews of 1Tebrau Premium Suites by 12stay

3.5 out of 5
1Tebrau Premium Suites by 12stay
Block B0118, Residence at 1 Terbrau, Jalan Terbrau, Off Taman Seri Setanggi, Johor Bahru, Johor

Reviews

6.6
Rating 10 - Excellent. 3 out of 17 reviews" "
Rating 8 - Good. 7 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 3 out of 17 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Kumi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Uncleanness
The door knob was broken and removed off, which staff was mentioning? But it was still inconvenient. The bathroom smelled pretty bad and wet all over when I checked in the room, which was around 9pm. Towels were very thin like a towel for window cleaning. I didn’t feel cleanness and would not be choosing this room over another 1BR on the north tower bldg.
Stayed 1 night in Jan 2020

10/10 Excellent

Cheonh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Only 1 access card provided, very cumbersome when going in and out of property. Should consider providing 2. No toilet paper. Other amenities provided OK. Pool was fabulous. 1 security guard said use of sunblock not allowed? Find this ruling really weird.
Stayed 2 nights in Apr 2019

8/10 Good

johari

Liked: Room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but not provided drinking water.
Stayed 2 nights in Nov 2018

2/10 Terrible

Leonard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st and the last time....
It was a disaster from the checking in till when I got the room. Everyone from the security guard to the guy in charge was rude. Communication was a nightmare. No toiletries were provided, even no toilet paper. Toilet was dirty. No remote controls for the aircon, batteries missing from the tv remote, no thrash bin or bag, no utensils in the kitchen. NOTHING WAS PROVIDED AS WHAT WAS INDICATED IN THE ROOM DESCRIPTION DETAILS.
Stayed 1 night in Dec 2017

8/10 Good

Maliki Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

2/10 Terrible

Miss J, Kuala lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever !!!!
We checked into the Apartment Unit No. 1401 North Tower at 11pm after a tiring day and we were horrified to find that the whole place was not cleaned after the previous tenant moved out. All the rubbish bags were still on the floor, baby diapers inside the toilet, bathroom were not clean, beddings were not fixed / changed and full with hair, floor was dusty, and one of the bedroom floor was covered by water. We kept calling the Owner for 1 hour but no answer, sent him messages and the photos of the house condition, not a single reply. Obviously he knew about this and was trying to avoid us. Very disappointed with such service. Feel cheated.
Stayed 1 night in Jan 2018
Response from Leo on 15 Jan 2018
Hello, Just see the review I'm feel so sorry about this, we will doing best, won't get this problem again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good.
It really felt comfy and it just felt like home. The only downside was the location, there wasn’t any toiletries like shampoo, toothbrush. It will also be good if there’s washing machine and a hair dryer.
Stayed 2 nights in Dec 2017

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Tebrau 1 premium 12 stay
The stay at tebrau premium is nice . Donald, the management staff is wonderful. Overall, we have a good experience for the stay. Will go back to stay again.
Stayed 2 nights in Dec 2017

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real Bad Experience with Hotels.com
I could not check in at all as I did not make pre arrangement. When I reached the hotel and called the service staff, there is no answer and left me stranded at the hotel. It was already almost 12 midnight.
Stayed 1 night in Dec 2017

8/10 Good

boon huat

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall good stay
Overall all good , but my family feel haunted , we booked few rooms
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The stay was ok................................................
Stayed 1 night in Nov 2017

10/10 Excellent

Rafeah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Siti

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A great stay for a big family.
The check in experience was very bad. Thete is noone at the receptions. Been waiting and calling for a long time. The receptionist came 30 minutes later. Like what??!! While preparing to check in, there is no room for us. How can it be??? Im very mad! And, it tooks another 30min to settle. Meanwhile the receptionist were calling his dont know who? Than, we got a room. He mention the system is not updated. lol!! Averall, the stay was very gopd. I love the decor of the room, amenities, cleanliness and its a safe stay. There are 24hour guards. So no worry. Would surely be back. But, pls be more updated and have a good customer service. Hope our next visit will be smoother. Thank you
Stayed 1 night in Oct 2017

4/10 Poor

SyakimIzzRara, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room cleanliness is the only thing execellent
I arrive by 3.pm to check in but no one or no counter to check in. Since the facilities is new, the lobby, elevator and walkaway is still under construction. No assistance for check in and i have to wait almost 1 hour to get my room. The parking also is payable. Not enough access card to enter and the security cant speak english or malay. There was only one person whose doing all the runners. Thanks to him.
Stayed 2 nights in Oct 2017