Private kitchen
Check availability

Reviews of OYO Hotel Jewett TX Southwest, I-45

2.5 out of 5
OYO Hotel Jewett TX Southwest, I-45
307 W Mexia, Jewett, TX

Reviews

6.2
Rating 10 - Excellent. 23 out of 113 reviews" "
Rating 8 - Good. 32 out of 113 reviews" "
Rating 6 - Okay. 14 out of 113 reviews" "
Rating 4 - Poor. 18 out of 113 reviews" "
Rating 2 - Terrible. 26 out of 113 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Jamie, Dimondale

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Decent for the price - beds comfortable, clean enough, smelled fine, doors secure, a/c worked well, amenities included as described, except there was no Wi-Fi. The sign in the office advertising the Wi-Fi networks and passwords were those of the neighboring hotels, and we never did get any of the passwords to work in spite repeated trips to the office. The smoke detector in one room was missing. There was a stain on one of the blankets.
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024

2/10 Terrible

Liliana

Travelled with family, Business traveller
Disliked: Property conditions & facilities
This place is trash
Stayed 28 nights in Feb 2024

10/10 Excellent

Karina Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest

10/10 Excellent

Paul E

Business traveller
Liked: Cleanliness, staff & service, room comfort
Everything very good except there was an odd half=dollar size hole in the top of the tub/shower underneath the tub spout which thus unavoidably gets at least splashes of water under the tub onto the flooring beneath. Not good for the foundation; can be self repaired with white construction adhesive sanded down. I would have thought the maid would have noticed and informed the office. I would have myself but I left very early and the office was not yet open.
Stayed 1 night in Dec 2023
Response from Ammy on 6 May 2024
Hi, Paul! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 Terrible

Jeffery

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Connie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Natacha

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They charge me 2 times for my room and impossible to have any arrangement to have my money back! Im furious!
Stayed 1 night in Oct 2023

2/10 Terrible

Patrick

Stayed 2 nights in Oct 2023

2/10 Terrible

Bill

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible stay
The cleaning of the room was terrible. There were dead bugs all over the place and in the tub. The deadbolt on the door didn’t work. The ceiling was cracked and peeling. We are planning another trip to Jewett and we won’t be staying at oYo again. Now I know why they have such cheap rates.
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The facility is older, but clean and mostly maintained. First and foremost, it is clean, safe, and comfortable. The ice machine did not work. There was no hot water at the vanity sink. Breakfast was listed on the main sign, but not provided. The TV remote would not change the channels. The front desk was informed, but did not address.
Stayed 2 nights in Oct 2023

2/10 Terrible

Sophia

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Sophia! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva

4/10 Poor

Rachel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are not what they are online
My husband, my daughter and her finance we tracing to Galveston for the week to visit family…. I decided to rent to rooms. I went onto hotels.com to look for rooms for the night. We had taken two separate cars to the hotel. My husband and I had gotten there first that evening. I checked is in around 9:42 pm. Got the room key to our room went upstairs to the room. When we stepped inside the room was like 100 degrees. It was hotter inside the. It was outside. That when my husband had noticed that there were holes in the walls , their bathroom had damaged inside…. The smoke detector was broken….. “fire hazard”. When my daughter and her fiancé arrived to the motel they went to to the front but they started giving her so much grief. I rented two rooms put both the rooms in our names…. She had decided to walk away from the hotel. She rather had sleep in the rental. The front desk should have given us a different room in the first place. The pictures online are not what they seem like…. My husband and I did stayS since we were both driving straight from Arlington Texas and it was too tired to look for another place to stay. So I’m saying after about two hours of letting our room cool down to go to bed and checking out around 6 am: this hotel is not going to get the greatest review. I should repot this better bureau department because the room was not up to code.
More holes
Looks like some one took a sledgehammer to the wall
What is going to crawl out of the wall
Can you use the bath tub
Stayed 1 night in Aug 2023
Response from Dewi on 11 Sept 2023
Hi, Rachel! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Dewi

2/10 Terrible

Tami

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0/10
when we got there it took forever for someone to check us in, and then when we got to the room the room smelt musty. Water was yellow, beds weren’t the right size . and the fridge didn’t work. And two small pillows ok two beds jus didn’t suit us well.
Stayed 2 nights in Jun 2023
Response from Tim on 30 Jun 2023
Hi, Tami! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Frankie

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Frankie! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and very affordable
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Pleased to hear your kind words of appreciation, Sue! We will try our best to never fail in amazing you every time. Regards, Lisa

2/10 Terrible

Joseph

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
The ice machine did not work, the furniture was worn out and dirty.
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Hi, Joseph! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

10/10 Excellent

Francie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Judy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Its just a room to clean up and sleep. It's said breakfast but has sign on door no breakfast, this has been posted the last 3 months. They need to update the web site to say no breakfast. The ice machine has been broken now for 2 months, because it was broken last month too.
Stayed 2 nights in Oct 2022
Response from Ammy on 19 Oct 2022
Hi, Judy! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Ti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Ammy on 3 Oct 2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah

4/10 Poor

david

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Hi, David! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!!! Dirty, unkept, cockroaches!! Never again!!
Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Hi, Richard! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 Excellent

Brooklyn

Stayed 1 night in Sep 2022
Response from Ammy on 3 Oct 2022
Thanks for the positive rating, Brooklyn! Hope to welcome you again soon. Regards, Noah

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terrible

melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
The front desk lady gave me a key to a room i didn't reserve, so i asked to get the one i reserved and she said she won't because their rooms are full. Finally she gave in and i realized almost none of the rooms were taken. Our hotel was full of cockroaches and was so hot for hours.
Stayed 1 night in Jul 2022
Response from jane on 24 Jul 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Tyler, Fresno

Disliked: Staff & service
Stayed 1 night in Jul 2022

8/10 Good

Theodore

Stayed 1 night in May 2022

6/10 Okay

robert

Liked: Cleanliness
On line it said free breakfast. Their sign out front said free breakfast. At 0715 the "Open" sign was flashing but the door was locked and no one was around.
Stayed 1 night in Apr 2022
Response from Joey on 3 May 2022
Sincere apologies, Robert! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

4/10 Poor

Liliana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service
Stayed 28 nights in Mar 2022
Response from Joey on 3 May 2022
Hi, Liliana! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

8/10 Good

Raul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Joey on 1 Jan 2022
Hi Raul, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Joey

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
No breakfast available
There was supposed to be a breakfast no milk no bowls no customer service when I walk in up front no personal I came twice to check on breakfast was disappointed because the night before I asked if they had breakfast she said yes If they don’t want to serve breakfast do not advertise it I came at 7:00 then 7:30 for breakfast no luck
Stayed 1 night in Dec 2021
Response from Cheshta on 27 Dec 2021
Hi, Mark! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

4/10 Poor

Mark, Gilroy

Disliked: Staff & service, amenities, property conditions & facilities
Really run down, holes in bedding, bad fixtures in bathroom, afraid to sit on toilet, paint on walls was terrible, noisy highway heap trash heap by parking places.
Stayed 1 night in Nov 2021
Response from Cheshta on 21 Nov 2021
Apologies for the problems you had faced, Mark! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

4/10 Poor

Sheila

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Walls and doors full of holes and scratched. Toilet not working. No one available to check out. No breakfast as advertised. Cheap
Stayed 1 night in Nov 2021
Response from Cheshta on 8 Nov 2021
Hi, Sheila! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

jeremiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jake on 31 Oct 2021
Thanks for the positive rating. Hope to welcome you again soon :) Regards, Jake

6/10 Okay

christina

A place to stay the night
The room I was given during check in was the room I asked for but when got to the room the a/c didn’t work … I asked for another room and was given A different room with smaller beds .. at 7 am I had to ask the front desk about breakfast .. the door wasn’t open yet .. they opened the door and there was nothing for breakfast not even coffee ..
Stayed 1 night in Oct 2021
Response from Jane on 18 Oct 2021
Sorry for the hassle you faced, Christina! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was adequate and clean. The noisy traffic and the coming and going of patrons was the only dislike.
Stayed 1 night in Oct 2021
Response from Jane on 14 Oct 2021
Thank you so much for the wonderful rating, John! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Jane!

2/10 Terrible

Tanya, Willlis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed here a few times and the first couple of times were great. last couple of times were horrible. previous stay had dead roaches all over the floor and management did nothing but apologize (we had our family and grandson with us)!. this last time, reserved a king and was told clean staff didnt show so we were given double beds for my husband and I. checked in and went to see family (had a loss in the family), returned to our room and couldn't get in exchanged cards twice and still wouldn't work. staff came over barefooted opened door and would not give us a card for room because it was the master. Went to room and found bed bugs in bed. We were switched to another room next door. we will not be back because of the service, cleanliness, accomodations, etc.
Stayed 1 night in Oct 2021
Response from Ammy on 13 Oct 2021
Apologies for the problems you had faced, Tanya! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

Ricky

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Cheshta on 28 Jun 2021
Hi, Ricky! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jacob

4/10 Poor

Verified traveller

Stayed 3 nights in Jun 2021
Response from Steve on 25 Jun 2021
Hi, we regret the unpleasant experience you had with us. We are continuously working for improvements and we assure that your next stay is awesome with us. Regards, Steve

2/10 Terrible

Ashley

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty place
Stayed 1 night in Jun 2021
Response from Leo on 7 Jun 2021
Hi, Ashley! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Leo on 5 Jun 2021
Hi, Miguel! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Terrible

Erika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Horrible. Rude owner, nasty room.
Stayed 1 night in May 2021
Response from Marie on 28 May 2021
Sorry for the inconvenience, Erika! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Marie!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved it all I will definitely be back for another stay
Stayed 1 night in May 2021
Response from Jack on 21 May 2021
Loved to hear this. It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Jack

10/10 Excellent

Era

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The front desk guy was really great friendly, and professional
Stayed 1 night in Apr 2021
Response from Cheshta on 9 May 2021
Hi, Era! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Jacob

2/10 Terrible

Richard

Business traveller
Disliked: Staff & service, room comfort
Stayed 7 nights in Feb 2021
Response from Bryce on 21 Feb 2021
Hi, Richard. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bryce

10/10 Excellent

Talon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Leo on 16 Feb 2021
Thanks for the positive rating, Talon! Hope to welcome you again soon. Regards, Alex

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked like they're trying to update the place, but it's lacking in many ways. Our room had mold in two different places. The bathroom sink had a hole near the drain, dead bugs were located in a few areas, an old loofah sponge is still hanging inside the shower, the WiFi was a hit or miss, the kitchen was missing vital dishes that we needed to purchase ourselves, the property is in sad shape, and the staff seemed reserved, not overly welcoming. This is not a place we'd stay again, unless some major changes took place.
Stayed 3 nights in Feb 2021
Response from Bruce on 7 Feb 2021
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Bruce

2/10 Terrible

Anja

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Was not comfortable. Only stayed because it was none refundable. I had to go purchase linen to sleep on. There was mold and mildew on the room and bathroom ceiling.
Stayed 1 night in Jan 2021
Response from Marie on 13 Jan 2021
Hi, Anja! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Marie!

4/10 Poor

tdjones3714, jewett tx

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
this property has always been clean and nice when we have stayed her. we took our daughter, soninlaw, and grandson bragging about this place but when we go in our room, it was however disappointing. there were dead worms, roaches, and bugs all over the floor, in the tub, etc. the water was brown and there was sugar flour and other foods left in the cabinets.
Stayed 1 night in Dec 2020
Response from Alex on 9 Dec 2020
Sorry for the unpleasant experience you had with us, TD Jones! Thanks for notifying us and we will surely work towards better guest experience in the future. Regards, Alex