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Reviews of Leonardo Boutique Jerusalem

Leonardo Boutique Jerusalem
3 Monbaz St., Jerusalem

Reviews

8.6

Excellent

Rating 10 - Excellent. 112 out of 216 reviews" "
Rating 8 - Good. 66 out of 216 reviews" "
Rating 6 - Okay. 20 out of 216 reviews" "
Rating 4 - Poor. 7 out of 216 reviews" "
Rating 2 - Terrible. 11 out of 216 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

MENACHEM

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Breakfast was terrible, and no service at all. It is not clean, and you can see that maintenance is not good as well
Stayed 1 night in Dec 2023

10/10 Excellent

Avital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Jerusalem
The hotel is best located, few minutes from Jerusalem's main road and the public transportation. The room is very comfortable and breakfast is splendid. The staff is very friendly and professional. I highly recommend this facility.
Stayed 1 night in Sep 2023
Response from Muhamad on 29 Sept 2023
Dear Avital, thank you very much for the review you have shared looking forward to host you again in our hotel best regards Muhamad - front desk manager

4/10 Poor

Michal

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Mediocre
Stayed 1 night in Sep 2023
Response from Muhamad on 29 Sept 2023
Dear Michalthank you very much for the review you have shared looking forward to host you again in our hotel best regards Muhamad - front desk manager

8/10 Good

GUSTAVO JACK

Stayed 3 nights in Sep 2023
Response from Muhamad on 23 Sept 2023
Dear GustavoThank you very much for the review you have given uslooking forward to host you again in our hotelbest regardsMuhamad - front desk manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Muhamad on 19 Sept 2023
Dear RichardThank you for the review and the rating you have shared looking forward to host you again in our hotel best regards

2/10 Terrible

Leib

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old
Stayed 1 night in Sep 2023
Response from muhamad on 8 Sept 2023
thank you for the review you have given uswe will take all the comments to improve our service int the hotellooking forward to host you again in our hotelbest regardsMuhamad - front desk manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Muhamad on 3 Sept 2023
Dear guestthank you very much for the reviewlooking forward to host you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great stay!
Stayed 3 nights in Jul 2023
Response from Muhamad on 9 Jul 2023
thank you very much for the review you have given us looking forward to host you again in our hotel best regards

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a quiet spot
An amazing location. This hotel is in a tranquil cove within 10 minutes walking of everything. The food is outstanding and the accomodations wonderful. I’ll definitely be backb
Stayed 2 nights in Jun 2023
Response from muhamad on 6 Jul 2023
Dear Eli thank you very much for the review that you have given us looking forward to host you again best regards

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Muhamad on 14 Jun 2023
Dear Brian thank you for the rating you have given us looking forward to host you again best regards

6/10 Okay

Mary

Travelled with group
This property was just average. The one man who worked there was great. The rest, not really. Not very friendly. Seemed inconvenienced by our stay. No amenities except a small gym. Nothing great. Look at other properties.
Stayed 5 nights in May 2023
Response from Muhamad on 5 Jun 2023
Dear Mary,thank you for the rating and the review you have given, looking forward to host you again in our hotel best regards

8/10 Good

Andrea

Good stay overall. Great service from staff. Breakfast buffet was good enough but I’ve had better in Israel. Very comfy bed.
Stayed 4 nights in May 2023
Response from Muhamad on 5 Jun 2023
Dear Andrea,thank you for the rating, and the review you have given us looking forward to host you again,best regards

10/10 Excellent

Nuria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel I Jerusalem
Excellent hotel with great service and great big rooms. Staff very accommodating and understanding. Highly recommended
Stayed 3 nights in May 2023
Response from muhamad on 4 Jun 2023
Dear Nuria thank you very much for choosing our hotel, and also for the rating and the review you have shared looking forward to host you again soon

10/10 Excellent

Malky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay and great location! Highly recommended!
Stayed 2 nights in May 2023
Response from Muhamad on 14 May 2023
Dear Malkythank you for the rating you have given us looking forward to host you again in our hotel best regards

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and relex
Stayed 1 night in May 2023
Response from Muhamad on 14 May 2023
Dear Josephthank you for the rating and the review you have given uslooking forward to host you again best regards

10/10 Excellent

Elsie, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, close to restaurants and shops, good location!
Stayed 5 nights in May 2023
Response from muhamad on 10 May 2023
Dear Elsiethank you for the review you have given us looking forward to host you again best regards

8/10 Good

Carlos, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from muhamad on 26 May 2023
Dear Carlos thank you for the review you have given us looking forward to host you again in our hotel best regards

8/10 Good

Marcelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 5 nights in Apr 2023
Response from muhamad on 10 May 2023
Dear Marcelothank you for the review you have given us looking forward to host you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a great location
This is my 2nd stay here and it was just as good as the first. The staff is very helpful. The room is well-appointed, The Breakfast buffet was great!. They provided bottles of water each day at no charge. The location could not be better for being in the center of Jerusalem. Rehov Yaffa is 2 blocks away, the Old City about a 15 min walk. I would definitely recommend this hotel.
Stayed 4 nights in Apr 2023
Response from Muhamad on 3 May 2023
Dear our beloved guestthank you very much for the rating and the review you have given us looking forward to host you again best regards

8/10 Good

Pascale

Stayed 12 nights in Apr 2023
Response from muhamad on 10 May 2023
Dear Pascale thank you for the review that you have given uslooking forward to host you again best regards

10/10 Excellent

Mark, Maryville

Liked: Cleanliness, staff & service, property conditions & facilities
Delighted with property. Friendly staff. Excellent location for both Old City and bus and light rail transport. Clean quiet room. Breakfast was excellent.
Stayed 2 nights in Mar 2023
Response from muhamad on 24 Mar 2023
Dear Markthank you for the review and the rating you have given us looking forward to host you again in our hotel best regards

8/10 Good

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the most part
The room was great, the food was delicious and the staff were nice. We did have issues with parking every single night, which was a pain (we had to call the front desk to get them to open the gate). Also, my shower did leak the last day I stayed which caused water to leak onto the floor of the bedroom area. The front desk guy didn't seem too concerned when I told him (as I was checking out).
Stayed 5 nights in Feb 2023
Response from muhamad on 7 Mar 2023
Dear Janice,thank you very much for your review and the rating , regarding the parking lot, its upon availability and whenever the parking is full the gate wont open to let anymore cars to enter, the comments regarding your room will be taken to improve our service in the hotel best regard

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from muhamad on 26 Jan 2023
dear Jacobthank you for the review that you have given us we are so glad and happy that you have enjoyed your stay at our hotel looking forward to host you again best regards

10/10 Excellent

nuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in JLM
We stayed for 2 nights as a couple and it was a great experience, better than expected. Hotel's location is definitely a huge plus, very close to the Old Town as well as markets / shopping / food on Jaffa St. Having (paid) on-site parking was very convenient too. Breakfast was amazing, lots of choices and good service. We arrived on Shabbat, but we were able to check in before sunset with a very short wait for room to be cleaned up. Room was not very large but adequate for 2 people for a short stay. Having balcony was a good bonus, especially if you smoke. And free Nespresso in the room as well as unlimited coffee and tea at the lobby were nice additions. It is not necessarily a cheap choice but given the price point, we would certainly stay here again when we visit JLM and highly recommend this hotel.
Stayed 2 nights in Dec 2022
Response from muhamad on 15 Jan 2023
Dear NuriThank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

6/10 Okay

Vitali

Liked: Staff & service, amenities
The room was not what we expected but the breakfast is top notch.
Response from muhamad on 28 Dec 2022
Dear VitaliThank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

6/10 Okay

Paula Lisandra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Response from muhamad on 28 Dec 2022
Dear PaulaThank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

2/10 Terrible

Philip

Liked: Cleanliness
Disliked: Amenities

8/10 Good

Chany

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast. Very comfortable bed and bedding.
Response from muhamad on 7 Dec 2022
Dear Pamela,Thank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

8/10 Good

Tal

Liked: Staff & service, property conditions & facilities, room comfort
Hotel is nice but overpriced
The hotel is not cheap so my expectations were high. The room wasn't clean enough. Neither the walls nor the fingerprints on the closet. One of the pillows should have replaced months ago. Shower head needs cleaning so the water go down like expected Service was very good Breakfast was very good and rich
Stayed 2 nights in Nov 2022
Response from muhamad on 26 Nov 2022
Dear TalThank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable hotel in a great location, close to old town Jerusalem . Only negative was the front desk staff, unhelpful and unfriendly.
Stayed 4 nights in Nov 2022
Response from muhamad on 26 Nov 2022
Dear HeatherThank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

10/10 Excellent

Archana

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from muhamad on 26 Oct 2022
Dear Kay,Thank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

8/10 Good

Avrohom Yisroel

Liked: Cleanliness
Disliked: Amenities
I liked the breakfast. I didn't like being charged VAT when not being israeli.
Stayed 1 night in Oct 2022
Response from muhamad on 26 Oct 2022
Dear Avrohom Thank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

6/10 Okay

Fernando

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from muhamad on 13 Oct 2022
Dear Mr. Fernandothank you for the rating you have given us we would to host you again soon in our hotel best regardshotel management

10/10 Excellent

yakir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from muhamad on 13 Oct 2022
Dear yakir,Thank you for the rating, and sharing your opinion about your stay in our hotel we hope to host you again in our hotel best regardsLeonardo boutique jerusalem hotel management

8/10 Good

Alicia

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Muhamad on 29 Sept 2022
Dear AliciaThank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

6/10 Okay

Tamar

Stayed 1 night in Sep 2022
Response from muhamad on 22 Sept 2022
תמר היקרהרב תודות על שיתוף חוות הדעת.אנחנו ניקח את ההערות כדי לשפר את רמת השירות במלון נשמח מאוד לשוב ולארח אתכם שוב אצלנו בקרוב.בברכה,,הנהלת מלון לאונרדו בוטיק ירושלים

10/10 Excellent

David, Nahariya

Liked: Staff & service, amenities, property conditions & facilities
Very nice, comfortable, quality hotel, well-located and in clean, modern surrounds. Quality and satisfying breakfast buffet. I will definitely return.
Stayed 1 night in Sep 2022
Response from muhamad on 13 Sept 2022
Dear DavidThank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for my needs
Stayed 4 nights in Sep 2022
Response from muhamad on 13 Sept 2022
Dear JacobThank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

10/10 Excellent

YAACOV

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great attention by the staff, great location and great breakfast. Very recommended
Stayed 1 night in Sep 2022
Response from muhamad on 13 Sept 2022
Dear YaacovThank you very much for the rating you gave us and for sharing the opinion.We will be very happy to host you again with us soon.Best regards,The Leonardo Boutique Hotel Management

8/10 Good

Lisa

Liked: Staff & service, amenities
Over all this hotel is right in the middle of everything. Short walk to all the hot spots.
Stayed 2 nights in Jul 2022
Response from Muhamad on 30 Jul 2022
Dear Lisa ,,, Thank you very much for the rating you gave us and for sharing the opinion. We will be very happy to host you again with us soon. Best regards,

10/10 Excellent

Lisa Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved both the hotel itself and where it was located. The rooms were very comfortable and well designed, we enjoyed sitting on the balcony, and we could walk to every place we wanted to go.
Stayed 2 nights in Jul 2022
Response from muhamad on 16 Jul 2022
Dear Lise Thank you very much for the rating you gave us and for sharing the opinion. We will be very happy to host you again with us soon. Best regards, The Leonardo Boutique Hotel Management

10/10 Excellent

Lauren

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Rooms were so nice, very clean, came with a nice bottle of wine and some sweets as well as waters and more. Would definitely recommend to friends and family and stay again in the future!
Stayed 1 night in Jun 2022
Response from muhamad on 2 Jul 2022
Dear Lauren thank you very much for the rating that you have given us wishing to host you again very soon best regards

10/10 Excellent

Ravit

Stayed 1 night in May 2022
Response from muhamad on 4 Jun 2022
Dear Ravit Thank you very much for the rating you gave us and for sharing the opinion. We will be very happy to host you again with us soon. Best regards,

8/10 Good

Ira

Stayed 2 nights in Apr 2022
Response from muhammad on 30 Apr 2022
Dear Ira Thank you very much for the rating you gave us and for sharing the opinion. We will be very happy to host you again with us soon. Best regards, The Leonardo Boutique Hotel Management

10/10 Excellent

Lucia

Stayed 1 night in Apr 2022
Response from muhamad on 30 Apr 2022
Dear Lucia Thank you very much for the rating you gave us and for sharing the opinion. We will be very happy to host you again with us soon. Best regards, The Leonardo Boutique Hotel Management

6/10 Okay

Susan

Liked: Property conditions & facilities
Disliked: Amenities
There was no kleenex tissues in the room and some of the towels and sheets were dirty or were bedraggled. Food was good, but the head waiter argued with the other waiters in front of everybody,
Stayed 11 nights in Mar 2022
Response from muhammad on 30 Apr 2022
Dear Susan Thank you very much for sharing the opinion. We will be very happy to host you again with us soon. Best regards, The Leonardo Boutique Hotel Management

10/10 Excellent

Berry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Excellent hotel Very good breakfast Friendly staff everywhere
Stayed 3 nights in Mar 2022
Response from Muhamad on 30 Apr 2022
Dear Berry Thank you very much for the rating you gave us and for sharing the opinion. We will be very happy to host you again with us soon. Best regards, The Leonardo Boutique Hotel Management

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room well appointed Staff pleasant and helpful. Generous Israeli breakfast with a large variety of dishes. The hotel is very well situated in the centre of Jerusalem- near shops, transport and restaurants and the Old City is a 10-15 walk.
Stayed 5 nights in Mar 2022
Response from Muhamad on 14 Mar 2022
Dear Stanley Thank you very much for the rating you gave us and for sharing the opinion. We will be very happy to host you again with us soon. Best regards, The Leonardo Boutique Hotel Management