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Reviews of Americas Best Value Inn Jefferson City

2 out of 5
Americas Best Value Inn Jefferson City
1624 Jefferson Street, Jefferson City, MO

Reviews

5.2
Rating 10 - Excellent. 38 out of 272 reviews" "
Rating 8 - Good. 34 out of 272 reviews" "
Rating 6 - Okay. 54 out of 272 reviews" "
Rating 4 - Poor. 71 out of 272 reviews" "
Rating 2 - Terrible. 75 out of 272 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Joyce

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There was not enough staff to take care of guest that was there.
Stayed 1 night in May 2024

4/10 Poor

Kyl

Travelled with family
Disliked: Amenities
There were some iffy people in the lobby.
Stayed 1 night in May 2024
Response from Archana on 21 May 2024
Thank you for your stay with us. Have a nice day!!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
Needs updating. Service friendly.
Stayed 1 night in May 2024
Response from Archana. on 21 May 2024
Thank you so much for your positive feedback. We really appreciate your business!! Have a nice day!!

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bed is nasty no fitted sheets wall r nasty people fighting in the halls door be slam over all is a dirty place they need to come in these rooms and power wash them and get some different beds u sit on it u sink to the floor.
Stayed 2 nights in May 2024
Response from Guest Relations on 16 May 2024
Dear Lori,Providing a clean and comfortable stay is what we aim to deliver to our guests. However, we apologize if our beds were not to your preference. Additionally, our housekeeping team will be made aware of your comments. Should you need any additional service to your room, this can be requested at the front desk. Nonetheless, we appreciate you taking the time to reach out and share your feedback and wish you safe travels ahead.

6/10 Okay

Sid

Disliked: Cleanliness, amenities
Close to grandson's home.
Stayed 1 night in May 2024

4/10 Poor

Timothy

Travelled with family
The staff was nice and professional. The facility was very subpar. The smallest soaps , wash cloth sized towels, throw pillow sized bed pillows. Shampoo that you need a scissors to open. A complimentary breakfast that appeared to be what I imagine the scope of a Soviet period offering. A few biscuits and. Small hot plate with gravy. I know now what the Soviet system of scarcity brought the fall of that country’s political system.
Stayed 1 night in Apr 2024
Response from Guest Relations on 6 May 2024
It appears that your recent visit was not as expected. We greatly appreciate your feedback about our amenities and will consider this when looking to make future changes. Improving the guest experience is something our team is always on the lookout for so that we can be sure our guests have what they need for a top-notch stay. We hope you had a safe trip home, and it was a pleasure to host you.

2/10 Terrible

Shana

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Were to start ive got photos, dirty, towels, table dirty, lolked like nothing was clean. Makeup on my towel was so gross, couch was old and bleached out like it waS from side of the road, loud noises all night long the breakfast was the worst breakfast we've ever had in our lives the coffee literally look like tea and tasted like watered down coffee the biscuits and gravy were like water and tasteless they wouldn't allow us to bring anything to our room keep down on the bugs they said. Also was charged for my service animal after on their website it stated doffer, ive never been charged for my service animal. they charge $20 instead of $10, but in the room it staed $10 per pet.
Stayed 1 night in Apr 2024
Response from Archana Patel on 6 Apr 2024
thank you for your business. we will pay attention about your concerns and try our best. have a nice dayArchana Patel

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I walked in the door I could immediately smell marijuana. As I went down to the hall to my room I could smell it even more. My room was very outdated, Furniture was old and worn and dirty. When I left my room to go to the vending machine I could not even close my door because the latch would not go back into the door so I could close it. Breakfast left a lot to be desired.
Response from Guest Relations on 29 Mar 2024
Dear Kim,Please accept our apologies for any disappointment in the upkeep of our accommodations, as this is incredibly important to us. In addition, we apologize for any unpleasant odor during your visit. We do not condone any illicit activities on our property and we will be sure to have our housekeeping team look into all of your comments further. Please consider giving us another chance soon; we're confident that we can impress you.

4/10 Poor

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet stool was broken. Breakfast was really bad. Had a biscuit & banana. No choices. Gravy was cold & runny. Had to ask for shower curtain. There wasn’t one. The only good thing is was near a Perkins
Stayed 1 night in Mar 2024
Response from Archana patel on 10 Mar 2024
thank you for your feedback. we will pay attention about the issues you had while staying with us. we will work hard. have a nice day

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that they off filtered water free at front desk. Great location. Hospitality is top notch. Clean rooms. Great price. Absolutely will stay again.
Stayed 1 night in Mar 2024
Response from Archana Patel on 8 Mar 2024
thank you so much. we really appreciate your business. please come back again.

4/10 Poor

Maxton

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I paid online for 4 people and when I got there they charged me an extra $50 stating that I only paid for 2 people and it would cost extra. The building smelled like cigarettes and just seemed dirty. The room actually wasn’t too bad in terms of cleanliness, about as clean as you get for a place like that. I wouldn’t choose this hotel again for long term stay, just good for a cheap 1 night thing
Stayed 1 night in Feb 2024
Response from Guest Relations on 6 Mar 2024
Dear Maxton,Guest satisfaction is important, and while we are pleased to see that you enjoyed your room, we regret that other aspects impacted your experience. Our housekeeping team will ensure that our cleaning standards are upheld in all areas of our property. If you have questions regarding your final bill, we encourage you to reach out to the third-party site you used for your reservation, as they will be better equipped to assist you. Your feedback is appreciated, and we thank you for taking the time to reach out.

2/10 Terrible

Carlos

Disliked: Staff & service
First I was given a room that was a storage room full of unused things, then they moved me to another one, but in that one, the bed was dirty with disgusting sheets, so I had to go back to pick up my belongings and get accommodated in another room.
Stayed 1 night in Feb 2024
Response from Guest Relations on 4 Mar 2024
Dear Carlos,We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed internally as we jump into action to rectify the issues you've mentioned. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

4/10 Poor

Andrew

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and uncomfortable.
Front desk lady was very nice, and the staff was good. But the facility was SO disgusting and dirty. There were bugs in my room, holes in the wall, the bathroom door did not have a bolt in it, so it couldn’t lock. The only somewhat positive thing about the room was that it didn’t smell like smoke when it was a smoking room. The elevator smelled like urine and everything was just not clean. Very disappointed, when I spent $100 on the room. Should have spend just a few dollars more and had a vastly different experience. I never write reviews - especially negative ones - but PLEASE avoid this hotel if you want a clean, comfortable experience.
Stayed 1 night in Sep 2023
Response from Panna on 27 Sept 2023
HelloMr.AndrewThanks for staying with us.We will look after your issue. Thanks for let us know.RegardPanna

4/10 Poor

Elizabeth

Stayed 1 night in Sep 2023
Response from Panna on 27 Sept 2023
HelloThanks for staying with us.Thanks for your feedback.RegardPanna

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Panna on 8 Aug 2023
HiDear Guest Thanks for your business.uour feedback help us lots.We see you again in future.RegardPanna

2/10 Terrible

Roberta

Stayed 1 night in Jul 2023
Response from Panna on 8 Aug 2023
HelloDear Guest Sorry to hear that you are not happy.Have a nice time.RegardPanna

2/10 Terrible

Kristofer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely filthy stains on sheets and towels
Stayed 2 nights in Feb 2023
Response from Panna on 8 Feb 2023
HiDear GuestThanks for staying with us for long time.Thanks for let us know so we can improve. Have a nice dayRegardPanna

10/10 Excellent

RAKESHKUMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Response from Panna on 8 Nov 2022
Dear GuestThanks for staying with us.We really to hear that you enjoyed your stay.your feedback help us lots.See you again in future.Have a nice dayRegardPanna

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated - limited TV - somewhat dirty
Stayed 2 nights in Oct 2022
Response from Panna on 24 Oct 2022
Dear GuestSorry for inconvenience. We updating Florring now .Tv is Mediacom provider working around here .Have a nice timeRegardPanna

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Panna on 8 Oct 2022
Dear GuestThanks for choosing us.We happy to hear that you enjoyed your stay with us.See you again in future.Have a safe journey RegardPanna

8/10 Good

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
None at this time
Stayed 1 night in Oct 2022
Response from Panna on 8 Oct 2022
DEar GuestThanks for staying with us.We see you again in future.Have a nice dayRegardPanna

6/10 Okay

Scott

Stayed 1 night in May 2022

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Amenities
The noise from outside of the room was very loud. You could hear people walking across the floor upstairs. You could hear staff talking all night long, from 330 in the morning on right outside the door, the room was non smoking but people were smoking in rooms close by. It was suitable for one night. But no sleep at all.
Stayed 1 night in May 2022
Response from Panna on 12 Jul 2022
Sorry to hear you had a poor night Sleep.We .would have been happy to switch your room. If we were made aware of the Situation during your stay. Have a nice day regard Panna

2/10 Terrible

Frank

Disliked: Cleanliness, property conditions & facilities, room comfort
Read past reviews completely. Lots of complaints
Don't know why Hotels.com would risk their reputation by offering this hotel. Room (after changing to be less noisy) had dead roaches. Had to ask twice to get that cleaned up.
Stayed 2 nights in May 2022
Response from General Manager on 16 Jun 2022
Dear Frank, Guest feedback is always appreciated and welcome, so thank you for taking the time to share your thoughts. You deserved our very best, and we sincerely apologize for letting you down. Rest assured, we'll be looking into these concerns further to ensure that everything is as it should be. We can't change the past, but we're committed to delivering a high-quality stay at a great value, so we hope you'll consider joining us in the future.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Panna on 8 Mar 2022
Dear Guest Thanks for choosing us.Your feedback is help us lots. Have a nice time Regard Panna

6/10 Okay

Karla

Travelled with pets, Travelled with partner
Liked: Staff & service
It was good enough for what we needed…just a stop to get off the road and sleep before continuing on our journey. It’s not a place I’d stay in again. It smelled bad, very limited hot water in the shower but the bed was comfortable. Room was about as clean as you can get it in an older building like this.
Stayed 1 night in Mar 2022
Response from Panna on 6 Mar 2022
Dear Guest Thanks for your business. We will work hard to improve with your concerns. Have a nice day Regard Panna P

8/10 Good

Johnny

Liked: Staff & service
Stayed 1 night in Jan 2022
Response from Panna on 24 Jan 2022
Hi Mr.Johnny Nice Talking to you when you here.Thanks for your business and feedback for us. Come visit again in future. Have a nice time Regards Panna

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort
Not a very good place to stay.
Curtain hanging down, pillows to hard and small, bathroom not very clean, tub drain very very slow. chair filthy. TV only had 10 channels.
Stayed 1 night in Jan 2022
Response from Panna on 14 Jan 2022
Hi Death Guest Sorry we not make you happy.we look after your concerns. Thanks for your business Regard Panna

4/10 Poor

Daryl

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Worn and dirty furniture, No toilet paper or kleenex in room. Fan noisey and couldn't turn down heat. Beds ok. Breakfast was banana and cereal,coffee. Had a hard time understanding the front desk because of language.
Stayed 1 night in Jan 2022
Response from Panna on 5 Jan 2022
Hi Dear Guest Thanks for your business and your feedback help us lots to improve. We will take care about your issues. Have a nice time Regards Panna

8/10 Good

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price but wont stay again
Was not to bad but have no laundry for guess and manager is a little mean
Stayed 2 nights in Nov 2021
Response from Panna on 16 Nov 2021
Hi Dear Guest Thanks for your business. We do laundry for our Guest.Thanks for your feedback. Have a nice time Regards Panna

4/10 Poor

Pamela J

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The night staff and morning staff were great, but the condition of the room was not good -- stained furniture and floor coverings; water pressure lacking; ice machine sooo loud it would wake you (on the first floor) when in use; had to use toilet paper to blow nose (no tissue provided). The positive was the night and morning staff -- they were both friendly and helpful.
Stayed 1 night in Nov 2021
Response from Panna on 16 Nov 2021
Hi Dear Guest Thanks for your business. We will look after your concerns. Have a nice time Regards Panna

2/10 Terrible

Ray

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in shower, drywall peeling in bathroom, mirror in bathroom rusting,
Stayed 1 night in Nov 2021
Response from Panna on 9 Nov 2021
Hi Dear Guest We are sorry to hear about your experience. We will take seriously to improve. Have a nice time Regards Panna

10/10 Excellent

Joseph M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jefferson City.
Clean, good value for the money.
Stayed 1 night in Sep 2021
Response from Panna on 19 Sept 2021
Hi Mr Joseph Thanks for your business. Your feedback help us lots. Regards Panna and staff

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty. The entire hotel smelled like cigarette smoke. Our bathroom had one (1) washcloth and no (0) bath towels. When we asked where breakfast was the next morning, the guy behind the counter told us that the owners had left and did not leave him anything to make breakfast with but that he had some bananas that we could have. The same happened the following day. We will most certainly not stay there again.
Stayed 2 nights in Jul 2021
Response from General Manager on 20 Jul 2021
Thank you for taking the time to share your feedback. Cleanliness is of the utmost importance here, and we apologize if our commitment to providing immaculate accommodations to every guest didn't shine through during your stay. Additionally, we are sorry for any miscommunication about breakfast and the odor you experienced. We invite you to give us another shot, as we are confident that we can improve your perceptions of our hotel.

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Panna on 6 Jul 2021
Hi Dear Guest Thanks for staying with us.See you again in future. Have a nice day Regards Panna

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Panna on 7 Jun 2021
Hi MR.Paul Thanks for staying with us.We really happy to hear that you enjoyed your stay with us.Thanks for your time you used for feedback it is help us lots.See you again in future. Regards Panna and staff

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customwr service was awful and 8bdidnt get my deposit back even tho i shuld have
Stayed 1 night in Apr 2021
Response from Panna on 11 Apr 2021
Hi Mr.James Sorry for your inconvenience .Please Call the Hotel directly line they can answer you questions. Thanks for your business. Regards Panna

4/10 Poor

Mike, Turlock CA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was not as listed corona or not , the room was not very clean , we had to ask them to clean the room , the sheets were stained . not the worst place we have been in but it was close . The manager was nice, but the second floor was under construction . The place is back off the road and no good signs pointing to the entrance .
Stayed 2 nights in Sep 2020
Response from Panna on 22 Sept 2020
Hi Dear Guest We are sorry we not make you happy.We have construction going on.Thanks for your business.i will look after your concerns. Have a nice time. Regards Panna and staff

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't know where to even begin with this... I have stayed in many hotels all over the country but this was the very 1st time I seriously wondered if I should find a room elsewhere. The only saving grace about this place is the staff, the check-in staff, the owners, the housekeepers were all very helpful and sweet. There was a fridge and microwave in our room. That is where the good things end. It is apparent that no money has been put into this hotel in a very long time. As we walked in it reminded me of the old flop houses in New York City, there is a whole plethora of vending items to be purchased behind the counter, I thought this odd but hey, maybe they do things different in Jefferson City, MO. Anyway, as we walk into our room the over powering scent of probably the worst smelling Glade plug in on earth immediately assaulted our noses and I found my self compelled to find it in the room to immediately disarm it. Then I see our beds, although they looked clean, we were welcomed with stingy pillows (only 2 per bed) as well as cigarette burn holes in the thin blanket adorning both beds. There carpets looked clean until you look closer and can see dirt, dust bunnies and other odds and ends left by previous patrons along the floor/wall edges. All of the furniture was peeling and was missing the veneer overlay, exposing the particle board beneath. Did I mention the homeless encampment in the parking lot behind the hotel? We had driven 8 hours to get here for a wedding & were
Stayed 2 nights in Jul 2020
Response from Panna on 14 Jul 2020
Hi Dear Guest Thanks for staying with us.We are sorry we not make you happy.If you share your concerns with us your staying time We can make you happy. Have a nice time Regards Panna

4/10 Poor

Ehsan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from panna on 4 Jul 2020
Hi Dear Guest Thanks for staying with us.Your feedback help us lots .Please let us know if you have any concern let us We will glad to resolves. Have a nice time regards panna

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room
This is the first time I have stayed at this hotel. The room was clean, didn't smell and didn't see any bugs. Loved the room. Had one big King size bed, tv, etc. Will be staying here again when I come back to Missouri in a few months.
Stayed 2 nights in Mar 2020
Response from Panna on 2 Apr 2020
Hi Dear Guest We really appreciate for your business. We are happy to hear that you enjoying your stay with us.Thanks for you time you used for feedback it is help us lots.We like to visit you so we see you again.Take care and have a safe trip. Regards Panna and staff

4/10 Poor

Archy, Jefferson city

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too much noise! Cannot sleep! Air conditioner, upper floor, other guests all make noise!
Stayed 1 night in Feb 2020
Response from Panna on 7 Feb 2020
Hi Dear Guest We are really sorry to hear that we not make you happy.Thanks for stay with us.We will look at your concern. Have a nice day Regards Panna

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice continental breakfast. Clean rooms. Great value for the money...
Stayed 1 night in Jan 2020
Response from Panna on 25 Jan 2020
Good Morning Dear Guest Thanks for staying with us.We really appreciated your business and your time you used for us.your feedback help us lots.We glad you enjoying your stay.We will see you in future. Regards Panna and staff

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Panna on 22 Oct 2019
Hi Dear Guest We really happy to hear that you enjoying your stay with us.Thanks for your time you used for us to feedback it is help us lots. We see you again your futur visit. Have a nice time Regards Panna

6/10 Okay

Esther, Dallas TX

Travelled with family
Liked: Staff & service
The staff was friendly but our room was pretty dated and we spotted a few roaches. Location was convenient and shops were close enough.
Stayed 2 nights in Oct 2019
Response from Panna on 16 Oct 2019
Dear Guest We are sorry for unconvinced you had.Thanks for choosing us.your fees back help us lots to improve.regards Panna

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
It’s looked like a damn slum behind the building , tires and trash laying there ! The rear entrance door near my room on the first floor was broken ! I was carrying a lot of cash and jewelry . So I did not sleep much and had my pistol close to me . The television did not work and changed a room and the tv still did not work, nice to be able to check the news and weather during travels , cable issues which does happen but there was not bad weather .before I checked out the tv started to work , oh joy . People were nice whom managed it but cmon no tv so I could destress after driving 496 miles . Never saw good coffee in the morning . What a crap hole
Stayed 1 night in Oct 2019
Response from Panna on 7 Oct 2019
Hi Dear Guest We are very sorry we not make your goal.We try our best to call our cable provider and they came and they fix issues .sorry for inconvenience. Thanks for staying with us. Regards Panna

2/10 Terrible

Jemm, Missouri

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I have 3 pending charges for my room, because the machine was messed up. The lady reassured me that 2 of those did not go through, but I now have to keep a close eye on my account to make sure. We took our stuff to the room & went to watch my familys band. When we got back to the room about 12:45AM ready for bed I went into the bathroom & found a roach on the side of the tub. Walkes out and saw one on the floor outside the bathroom. My fiance started looking around & found some on the dresser. We loaded up our stuff & went for a refund. While at the desk getting a refund my fiance got one off my back. I was so grossed out. The staff was nice that is the only positive.
Stayed 1 night in Sep 2019
Response from Panna on 28 Sept 2019
Hi Dear Guest We are sorry to not make you happy.When you check inn we mention about credit card machine we are sorry for unconvinced.We charge your card only once.we will look up your concern. Have a nice time Regards Panna

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk Friendly and Courteous, room comfortable, Breakfast Good, location fantastic!
Stayed 1 night in Sep 2019
Response from Panna on 16 Sept 2019
Hi Mr.Donald We really appriciated your business and kind review.we really happy to hear you enjoyed your stay.we will see you again in future. Have a nice time Regards Panna and staff

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
outside of building was maintained but shrubs going up the drive needs need worked on
Stayed 1 night in Aug 2019
Response from Panna on 26 Aug 2019
Hi Dear Guest We really appreciated your time and let us know.We will look after your concern.please Visit us again we will take care you. Have a nice time Regards Panna And staff.