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"Shuttle was difficult to find. Clean and comfortable room. "

"Not enough shopping"

"Location is perfect for shopaholics! The breakfast menu is great and the staff are very friendly and helpful and welcoming. Definitely will come back again."

"Good"

"The front desk staff are excellent. Check-in is always super easy and friendly. The washrooms in the suites could use some love. Newer towels and better shower amenities kits (higher end shampoo, conditioner and shower gels) should be included for the cost of the room. There is also no soap dish by the wash basin so you end up leaving the soap bar in the sink to avoid a mess. The floor in the breakfast room needs a good wash, it’s very sticky. The hotel is very conveniently located in the airport. Great for a 1 night stay. "

"The Kempinski Jakarta is a great place to stay. The staff are very professional and make you feel welcome. The facilities are excellent and the breakfast superb. It's very well located with direct access to the Grand Indonesia Mall. It's close the the MRT and to a Transjakarta bus route."

"Staff is rude. Beds were dirty with crumbs "

"thank you for the your services and felt very safe."

"The room is spacious, the staffs are hospitable, caring. The breakfast buffet located in tge 3rs floor is amazing. The Cheff, Mr. Jimmy and his team showed tremendous hospitality, attentive and highly motivated in serving guests. Mr Jimmy is one of world good leader I have noticed so far. The variety of foods are so many, never get bored. I have been staying for 9 night, surely will come back again when visiting Indonesia."