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Reviews of Chateau Jasper

3 out of 5
Chateau Jasper
96 Geikie Street, Jasper, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 708 out of 1416 reviews" "
Rating 8 - Good. 515 out of 1416 reviews" "
Rating 6 - Okay. 115 out of 1416 reviews" "
Rating 4 - Poor. 41 out of 1416 reviews" "
Rating 2 - Terrible. 37 out of 1416 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service
I like the easy access to rooms but was not happy with the quality of the beds. The mattresses need to be replaced. I had stayed there a few years ago and was really happy with the beds ...I guess they are worn out now.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mariia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the room, hotel is close to shopping. Nice swimming pool, kids enjoyed it.
Stayed 2 nights in Apr 2024

4/10 Poor

Lorraine

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean and overall great stay!
Stayed 1 night in Apr 2024

8/10 Good

Kerry

Travelled with family
Would be nice for breakfast to be included.
Stayed 3 nights in Apr 2024

8/10 Good

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet weekend. No issues with the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the pool, friendly staff in a cozy room!
Stayed 2 nights in Apr 2024

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always easy
Stayed 2 nights in Apr 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking past 8 elk on the way back to the property was a highlight. Liked the double sink. Bathroom was well organized. Quiet.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 28 Apr 2024
Hello James,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed the layout of your bathroom and the opportunity to come across some elk on your way back. Thank you for your business and for staying at the Chateau Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Barbie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
So wonderful
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 25 Apr 2024
Hello Barbie,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

XiaoJian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, quiet location, 10 mins walk to the center.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 25 Apr 2024
Hello Xiaojian,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed the quiet location, the cleanliness, and the short walk to the Town Centre. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

ksenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We requested a change of room assignment and did get a quiet room with a view of the mountains.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 25 Apr 2024
Hello Ksenia,We appreciate your time to leave us with your review. I am glad to read you enjoyed your quiet room with mountain view. Thank you for your business and for making the Chateau your place to stay in Jasper.Kind regards,Florian VogtGuest Services Supervisor

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Florian Vogt on 25 Apr 2024
Hello Jorge,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Tera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
According to Expedia it said breakfast was included the hotel said it was not. So we had to Buy breakfast spend what we were not expecting
Stayed 1 night in Apr 2024
Response from Florian Vogt on 24 Apr 2024
Hello Tera,We appreciate your time to leave us with your review. Our breakfast is available at an additional charge which is mentioned online.Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location. Looking out on the hillside.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 24 Apr 2024
Hello Debra,We appreciate your time to leave us with your review. I am glad to read that you enjoyed our location with the beautiful views. Thank you for your business and for making the Chateau Jasper your place to stay in town.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Lana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent two nights here and was pleasantly surprised! Staff were very friendly and helpful, room was nice, clean and large! Lots of room for my daughter, granddaughter and myself to be very comfortable. Clean pool was a bonus. Would definitely recommend, will stay again in the future
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 24 Apr 2024
Hello Lana,Thank you for taking the time to leave us with your review. We are pleased to read that you enjoyed your spacious room and the pool facilities. Your business is appreciated, and we look forward to welcoming you back the next time you are in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Amarbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 24 Apr 2024
Hello Amarbir,We appreciate your time to leave us with such a great review. I am glad to read that you had a great experience with us.Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good breakfast but I wish we had received a voucher for it.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 23 Apr 2024
Hello Christine,Thank you for taking the time to leave us with your review. I am glad to read that you enjoyed the breakfast at Silverwater. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Carla

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Oxana greeted us and was very pleasant, helpful and professional. Hotel was clean and beds were comfortable. Nice having pool, albeit is is smaller than the photo and hot tub very busy.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 23 Apr 2024
Hello Carla,We appreciate your time to leave us with your review. I am glad to read that you enjoyed the cleanliness and your comfortable beds. And we agree, Oxana is truly a gem to have on our team. Your business is appreciated and thank you for making the Chateau your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room
Stayed 1 night in Apr 2024
Response from Florian Vogt on 18 Apr 2024
Hello Irene,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your room and the cleanliness of the hotel.Thank you for your business and for making the Chateau your place to stay while in Jasper. Kind regards,Florian VogtGuest Services Supervisor

8/10 Good

rod

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice upgrade to a larger room.😊👍
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 18 Apr 2024
Hello Rod,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your upgrade with us and hopefully had a good time in Jasper.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Darion

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
there’s no gym
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 18 Apr 2024
Hello Darion,We appreciate your time to leave us with your review. Our sister’s property next door is also equipped with a gym which can be used as well. Your business is appreciated and thank you for making the Chateau your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Gordon

Stayed 1 night in Apr 2024
Response from Florian Vogt on 18 Apr 2024
Hello Gordon,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us and hope you had a good time in Jasper.Your business is appreciated. Kind regards,Florian Vogt

8/10 Good

Marilyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were very pleasant, helpful and accommodating. The location is absolutely gorgeous being surrounded by mountains and in safe walking distance to shops and restaurants.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 16 Apr 2024
Hello Marilyn,We appreciate your time to leave us with your review. I am glad to read that you liked our gorgeous and convenient location and great staff. Thank you for your business and for staying at the Chateau during your time in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Florian Vogt on 16 Apr 2024
Hello Brooke,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Sveinn

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and amazing shower products from Rocky Mountain Soap.co
Stayed 1 night in Apr 2024
Response from Florian Vogt on 16 Apr 2024
Hello Sveinn,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed our local shower products, the cleanliness, and our amazing staff. Thank you for your business and for making the Chateau your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Ruiwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Florian Vogt on 16 Apr 2024
Hello Ruiwen,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Florian Vogt on 13 Apr 2024
Hello Katrina,We appreciate your time to leave us with your review. I am glad that you had an enjoyable time with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Bert

Travelled with partner
Liked: Amenities
Excellent staff and property. Unfortunately the room smelled smoky.
Stayed 3 nights in Apr 2024
Response from Florian Vogt on 13 Apr 2024
Hello Bert,Your time to leave us with your review is appreciated. We apologize for the issues you were facing regarding smell. Our front desk team in cooperation with our Houseperson is always available and happy to help with any issues that might arise during a stay. I am delighted to read that you had a nice interaction with our staff.Thank you for your business and for staying at the Chateau during your time in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Deanna

Loved it
Stayed 1 night in Apr 2024
Response from Florian Vogt on 12 Apr 2024
Hello Deanna,We appreciate your time to leave us with your review. I am glad to read that you had an enjoyable stay with us Your business is appreciated and we look forward to welcoming you back the next time you are in the Canadian Rockies. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Mike

Stayed 1 night in Apr 2024

8/10 Good

Enkelejda

Liked: Cleanliness, staff & service, property conditions & facilities
We liked mostly everything about this property
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 11 Apr 2024
Hello Enkelejda,Your time to leave us with your review is appreciated. I am glad to read that you had an enjoyable stay with us.Thank you for your business and for making the Chateau your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Florian Vogt on 11 Apr 2024
Hello Ricardo,Thank you for taking the time to leave us with your review. I am glad to read that you enjoyed your stay with us.Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Laura, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple check in and capable staff. Great rooms.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 9 Apr 2024
Hello Laura,We appreciate your time to leave us with such a great review. I am glad to read that you enjoyed the quick and easy check-in, our great rooms and the amazing staff. Your business is appreciated and thank you for choosing the Chateau as your place to stay in the Canadian Rockies.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size rooms, fireplace, nice bathroom, needs one more hot tub when busy, great staff
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 9 Apr 2024
Hello Gregory,Your time to leave us with your feedback is appreciated. I am glad to read that you enjoyed your spacious room, the fireplace, the bathroom, and our amazing staff. We appreciate your business and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
They are very pet friendly.. we enjoyed our stay .. Restaurant was good for breakfast.. overall a nice stay
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 9 Apr 2024
Hello Monika,We appreciate your time to leave us with your review. I am glad to read that you enjoyed the Silverwater restaurant and our pet friendly hotel. Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Rooms were clean, beds were comfortable and the hotel was quiet.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 9 Apr 2024
Hello Ashley,Your time to leave us with your review is appreciated. I am delighted to read that you had a great stay with us and enjoyed the cleanliness, your beds, and the quiet location of the hotel. We appreciate your business and thank you for staying at the Chateau during your time in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Sandra

Travelled with partner
Liked: Amenities
The hotel was clean. The sink and tub drained slow.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 9 Apr 2024
Hello Sandra,We appreciate your time to leave us with your review. I am glad to read that you enjoyed the cleanliness of the hotel. Our Front desk in cooperation with our Maintenance are always available and happy to help with any issues that might arise during a stay. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Travis

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good for a ski vacation with kids.. Pool and hot tub. What now can you ask for.
Stayed 3 nights in Apr 2024
Response from Florian Vogt on 9 Apr 2024
Hello Travis,Thank you for your recent visit to the Chateau Jasper.We are glad to read that you had a great ski vacation and liked our pool facilities. Your business is appreciated, and we look forward to welcoming you back the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location in Jasper, hot tub was nice and hot at 104 and pool was warm. Staff was nice and room was clean.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 9 Apr 2024
Hello Mark,Your time to leave us with your review is appreciated. We are pleased to read that you liked our pool facilities and our amazing staff. Thank you for your business and for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Cecil, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very clean and the area was easy to get into.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on 9 Apr 2024
Hello Cecil,We appreciate your time to leave us with your review. I am glad to read that you enjoyed the accessibility and cleanliness of our hotel. Your business is appreciated and thank you for making the Chateau Jasper your place to stay in town.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Florian Vogt on 9 Apr 2024
Hello John,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Terra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Presently surprised! Lots of updates - bathroom was updated, the beds were super comfy and it was lovely to see so many dogs!! Very pet friendly. I’d definitely book again.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 7 Apr 2024
Hello Terra,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your updated room and the pet friendly hotel. Your business is appreciated, and we look forward to your next visit to the beautiful town of Jasper.Kind regards,Florian Vogt Guest Services Supervisor

6/10 Okay

Cecile

Travelled with family
Liked: Cleanliness, staff & service
Room was clean and nicely updated. Pool and hot tub need some work.
Stayed 1 night in Mar 2024
Response from Florian Vogt on 6 Apr 2024
Hello Cecile,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed your updated room and its cleanliness. Thank you for your business and for making the Chateau your place to stay while in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Marty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite place to stop in Jasper and it’s reasonably priced for the area.
Stayed 1 night in Apr 2024
Response from Florian Vogt on 6 Apr 2024
Hello Marty,We appreciate your time to leave us with your review. I am delighted to read that we are your favorite stop whenever you visit Jasper due to the good value for money. Your business is appreciated, and we look forward to your return visit the next time you are in the Canadian Rockies. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

xiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Florian Vogt on 6 Apr 2024
Hello Xiao,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Clean and comfortable room.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on 3 Apr 2024
Hello Kimberly,Thank you for your recent visit to the Chateau Jasper. We are pleased to read that you had a great stay with us and enjoyed your comfortable room. Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Stanley

Stayed 2 nights in Mar 2024
Response from Florian Vogt on 23 Apr 2024
Hello Stanley,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your stay with us. Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor