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Reviews of Cobblestone Hotel and Suites Janesville

2.5 out of 5
Cobblestone Hotel and Suites Janesville
20 West Milwaukee Street, Janesville, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 223 out of 323 reviews" "
Rating 8 - Good. 73 out of 323 reviews" "
Rating 6 - Okay. 13 out of 323 reviews" "
Rating 4 - Poor. 9 out of 323 reviews" "
Rating 2 - Terrible. 5 out of 323 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from General Manager on 27 Apr 2024
Thank you Deborah for your 5 star review!

10/10 Excellent

Somraudee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean rooms.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for your great review!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Clean hotel - nice area by the river and downtown.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Thank you for your great review!

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Thank you for your great review!

4/10 Poor

ASHLEY

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Hi Ashley,Thank you for your review. If we missed the mark on anything during your stay, we'd love to hear from you so that we may learn about your experience.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Easy check in.
Stayed 3 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Hi Dylan, Thank you for your great review!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 10 Apr 2024
Thank you for your great review!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Only complaint would be the traffic noise at night. I would request a north side room next time.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Apr 2024
Hi Danielle, Thank you for your great review! We hope to welcome you back for a future stay with us. Please share any specific requests with us at time of reservation so that we can help ensure you get the best rest during your stay.

4/10 Poor

Rick

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The fitted and flat sheets had blood stains. The milk in the morning breakfast was expired and spoiled. The "egg and cheese Omelet was brown on all sides.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Apr 2024
Hi Rick, Thank you for sharing your feedback with us. We apologize for missing the mark with your sheets and breakfast. your feedback is shared and used as a learning opportunity with our staff. we hope you'll give us a chance to welcome you back in the future.

10/10 Excellent

Sam

Stayed 1 night in Feb 2024
Response from General Manager on 10 Apr 2024
Thank you for your great review!

10/10 Excellent

Luz

Stayed 2 nights in Feb 2024
Response from General Manager on 10 Apr 2024
Thank you for your great review!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in downtown Janesville along the river. Walk along the river, shop or eat and drink at one of the many restaurants.
Stayed 2 nights in Jan 2024
Response from General Manager on 10 Apr 2024
Thank you for your great review! We love our downtown location too.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place loved the on site restaurant.
Response from General Manager on 10 Apr 2024
Thank you Mike for your 5 star review! so glad to hear you enjoyed your stay & our amazing Wissota Chophouse!

10/10 Excellent

Molly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The woman at the front desk was authentically kind and friendly. Quick check in!
Stayed 1 night in Jan 2024
Response from General Manager on 10 Apr 2024
Thank you for your great review and kind words about our front desk staffer!

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 10 Apr 2024
Thank you for your 5 star rating!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times. It is right next to the river and across the street from the start of the big farmers market Janesville has every weekend in the summer. The staff is always friendly and helpful, and we like the rooms. The restaurant is good too.
Stayed 1 night in Dec 2023
Response from General Manager on 10 Apr 2024
Hi Kevin,Thank you for your review! We look forward to welcoming you back soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 10 Apr 2024
Thank you for your great review Kevin!

10/10 Excellent

Lindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 10 Apr 2024
Thank you for your review!

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 10 Apr 2024
Thank you for your 5 star rating David!

8/10 Good

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 10 Apr 2024
Thank you for your review Kerri!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 10 Apr 2024
Thank you for your 5 star rating Michele!

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from General Manager on 10 Apr 2024
Thank you for your great review!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2023
Response from General Manager on 12 Nov 2023
Thank you for your 5 star review! glad you enjoyed your stay with us.

10/10 Excellent

Ronda

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the big room (suite), So comfortable. Very, very nice The staff were all super friendly and helpful. I will definitely be back!
Stayed 2 nights in Nov 2023
Response from General Manager on 12 Nov 2023
Thank you for your wonderful review Ronda! We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited parking was available
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Anonymous, Thank you for your review. with our hotel & restaurant being a popular choice, we do occasionally direct our guests to park in the lot across the road in order to accommodate everyone. Thank you again for staying Cobblestone!

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Staff was friendly. Place was clean. I think the bathtub could have been cleaner. Breakfast was not great. Easy to walk to shops and restaurants. There’s a river walk.
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Kathleen, Thank you for your feedback. We are sorry we missed the mark with the bathtub and breakfast, your feedback will be used as a learning opportunity. we hope you'll give us another chance in the future.

10/10 Excellent

Josh

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for your 5 star review!

6/10 Okay

Sue

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No onsite parking on Saturday night. Staff reported that it's always like this because of weddings!! For the price we paid for 3 nights, we shouldn't have had to park down the street in an unlit apartment complex lot. That's where staff told us to park!
Stayed 3 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Sue, we apologize you had difficulty parking your vehicle while staying with us. With our hotel & restaurant being a popular choice, we do occasionally offer parking in the lot right across the road from us. we apologize for any miscommunication there may have been. we hope you'll give us the opportunity to welcome you again.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Comfortable. Ok neighborhood.
Great hotel. Clean. Rooms smell good. Roomy. Comfortable bed and pillows. Breakfast is good. Hotel employees professional. Only issue I had was in thrneighborhood. It is in historic Janesville and there is a lot of neat things; river walk, art, shops, bridge. I went for a walk and had a guy ask for food, not money he says, I declined and he proceeded to yell profanities at me. Not an issue with hotel but use caution if walking about.
Stayed 2 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for your great review. we're sorry to hear you experienced an unpleasant situation when you went for a walk offsite. We want you to know guest safety is our number one priority. we hope to see you again!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Thank you for your great review! We hope to welcome you back in the near future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Thank you for your great review, we are glad you enjoyed your stay with us!

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place overall, bad shower
It was pretty good, only thing that I didn’t really like was the shower, the holder was broken and the water didn’t properly drain and the water made the whole floor soaked
Stayed 1 night in Oct 2023
Response from Rianne van Bemmel - General Manager on 15 Oct 2023
HI Emma, Thank you for your review & feedback. We apologize for the difficulty you experienced with your shower during your stay. After we received your feedback, we did take immediate action to make sure everything in the bathroom of the guest room is working properly. Thank you again for choosing Cobblestone Hotel & Suites!

8/10 Good

Brittany

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager- Rianne VanBemmel on 8 Oct 2023
Thank you for your review! Is there anything you would like to share so next time we can make your stay better?

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 30 Oct 2023
Thank you for your 5 star review!

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 6 Oct 2023
Thank you for your review! We hope we had a wonderful stay!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel!
We love staying here because of the location and the beds!! They're so comfortable and everything is clean.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for writing such a great review. We are glad we can keep everything clean and comfortable for you. Hopefully we will see you soon in a future visit!

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel and so friendly..would stay there again..great customer service and very clean..Thank you Cobblestone!! Would highly recommend it to others..
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your review. I am glad you had a good stay with us. We want to make sure each and every one of our guests feels like a cobblestone can be their home away from home. We hope to see you back soon. Thank you again for your kindness!

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for the great review!

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with our stay. I wish I would have caught the name of the employee that checked us in, most efficient ever! So appreciated as we were short on time to attend a wedding. The hotel, our room and the bar were all top notch in our opinion.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
I am glad you had a great check in experience! We like to make sure we chat but also get the guest into their rooms as quickly as possible. I am glad it was just what you needed. Hopefully we can see you again in the near future!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2023
Response from General Manager on 5 Oct 2023
Thank you for your review. I am glad you liked our location of the hotel. We would love to see you stay again if you are back in the area.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cobblestone getaway!
Excellent property, excellent staff...comfy beds, decent breakfast!
Stayed 3 nights in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your review! I am glad you had a great stay with us at Cobblestone! We would love to see you again in the future!

10/10 Excellent

Brad

Stayed 2 nights in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for your review!

10/10 Excellent

Kevin

Business traveller
Clean, comfortable and friendly!
Stayed 2 nights in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you! We are glad that everything was clean and friendly for you! We want our guests to feel happy and comfortable when staying with us!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent weekend stay!!!
This was a class reunion trip and it’s location where the hotel was and where the reunion was right across the street, was so convenient. Also I had a chance to visit with family while there and it was very nice comfortable beds! It’s a newer hotel and everything was very modern and a wonderful restaurant and breakfast inside the hotel with Starbucks coffee in the morning as an option. Check-in was very easy and friendly and I would highly recommend this to anybody traveling and staying in Janesville.!
Stayed 1 night in Sep 2023
Response from TM on 13 Sept 2023
Thank you for the wonderful review. We are so pleased to hear how much you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Robin, Avilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at this property! My room was cleaned brilliantly by Amber, and Vickie maintained the clean condition of my room! The staff throughout my stay was amazing! And the Wisdota Chophouse on site was delicious! I will stay here again!
Stayed 3 nights in Aug 2023
Response from General Manager on 25 Aug 2023
Thank you so much for taking the time to reach out and let us know about your stay with us. I love it when my amazing staff gets the recognition they deserve. We look forward to seeing you again in the near future!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 13 Aug 2023
Thank you for taking the time to reach out and let us know about your stay. We look forward to seeing you again soon!

10/10 Excellent

mark

Stayed 1 night in Aug 2023
Response from General Manager on 4 Aug 2023
Thank you for taking the time to let us know about your stay. I hope you had an opportunity to enjoy our world class Wissota Chophouse conveniently on site.

10/10 Excellent

Sherif

Stayed 1 night in Aug 2023
Response from General Manager on 23 Aug 2023
Thank You!

10/10 Excellent

JOHN

Stayed 1 night in Aug 2023
Response from TM on 13 Sept 2023
Thank you!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family stayed for 5 nights while visiting relatives. Room was spacious and clean. Very convenient parking and so many dining and shopping options within blocks. Farmers market Saturday morning was a fun way to end our stay. Breakfast was included but nothing special. Would stay again.
Stayed 5 nights in Jul 2023
Response from General Manager on 18 Jul 2023
We are so pleased you enjoyed your stay with us in beautiful Downtown Janesville! We look forward to seeing you again soon!