Outdoor pool, pool loungers

Reviews of Oakwood Premier Cozmo Jakarta

5 out of 5
Oakwood Premier Cozmo Jakarta
Jl. Dr. Ide Anak Agung Gde Agung, Blok E4.2 No. 1, Mega Kuningan, Jakarta, Jakarta

Reviews

9.4

Exceptional

Rating 10 - Excellent. 237 out of 342 reviews" "
Rating 8 - Good. 91 out of 342 reviews" "
Rating 6 - Okay. 11 out of 342 reviews" "
Rating 4 - Poor. 2 out of 342 reviews" "
Rating 2 - Terrible. 1 out of 342 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Dongki

Stayed 3 nights in Mar 2024

10/10 Excellent

Dean, Northampton

Stayed 7 nights in Mar 2024

10/10 Excellent

Deone Symantha

Liked: Cleanliness, property conditions & facilities
Staff amazing. Helpful fast service
Stayed 4 nights in Feb 2024
Response from Lina Sugiarto on 8 Mar 2024
Dear Ms, Masonga,Thank you for the excellent rating of Oakwood Premier Cozmo Jakarta. We appreciate the time you have taken to give us some feedback and we are glad that you found our associates and services amazing, creating an amazing experience for you.Thank you for your kind words and we look forward to welcoming you back to Oakwood.Sincerely, Oakwood Management

10/10 Excellent

Baris

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel to stay in Jakarta
Stayed 4 nights in Feb 2024
Response from Lina Sugiarto on 27 Feb 2024
Dear Mr. Yucel,Thank you for the excellent rating of Oakwood Premier Cozmo Jakarta. We appreciate the time you have taken to give us some feedback. We are glad that you enjoyed your stay with us and look forward to welcoming you back to Oakwood.Sincerely, Oakwood Management

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Lina Sugiarto on 13 Feb 2024
Dear Mr. Alink,Thank you for your excellent rating and for sharing your stay experiences at Oakwood Premier Cozmo Jakarta. We are glad you enjoyed your stay and we look forward to welcoming you back at Oakwood.Sincerely,Oakwood Management

10/10 Excellent

Eiko

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Lina Sugiarto on 13 Feb 2024
Dear Ms. Raquel,Thank you for your excellent rating and for always returning to Oakwood Premier Cozmo Jakarta. We are glad you enjoyed your stay and we look forward to welcoming you back at Oakwood.Sincerely,Oakwood Management

10/10 Excellent

Arvind

Stayed 7 nights in Jan 2024
Response from Lina Sugiarto on 13 Feb 2024
Dear Mr. Singh,Thank you for your excellent rating and for sharing your stay experiences at Oakwood Premier Cozmo Jakarta. We are glad you enjoyed your stay and we look forward to welcoming you back at Oakwood.Sincerely,Oakwood Management

10/10 Excellent

HyungSub

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lina Sugiarto on 13 Feb 2024
Dear Mr. Shim,Thank you for your excellent rating and for returning to Oakwood every time you come to Jakarta.We are glad you enjoyed your stay and we look forward to welcoming you back at Oakwood.Sincerely,Oakwood Management

10/10 Excellent

Joachim

Response from Lina Sugiarto on 13 Feb 2024
Dear Mr. Chia,Thank you for your excellent rating and for sharing your stay experiences at Oakwood Premier Cozmo Jakarta.We are glad you enjoyed your stay and we look forward to welcoming you back to Oakwood.Sincerely,Oakwood Management

10/10 Excellent

Conor

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Lina Sugiarto on 13 Feb 2024
Dear Mr. Conor,Thank you for your excellent rating and for sharing your experiences at Oakwood Premier Cozmo Jakarta. We are glad you enjoyed your stay and we look forward to welcoming you back at Oakwood.Sincerely,Oakwood Management

10/10 Excellent

IMRAN KHALID

Liked: Cleanliness, amenities, property conditions & facilities
The staff was so helpful and patient for all the parcels we'd ordered at the hotel, and most importantly, they were warm, supported our needs each and every time 💙🙏
Stayed 12 nights in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great, but one has to drive/taxi/... everywhere...
Stayed 7 nights in Nov 2023
Response from Lina Sugiarto on 7 Dec 2023
Dear Mr. David,Thank you for your excellent rating and for sharing your experiences at Oakwood.Our location is quite convenient with its surroundings, however depending on where you would like to be in the city, the best way is still to get a taxi or call a car using the Grab application.Again, we thank you for your valued patronage and look forward to welcoming you back at Oakwood.Sincerely,Oakwood Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023
Response from Lina Sugiarto on 21 Nov 2023
Dear Guest, Thank you for the excellent rating of the Oakwood Premier Cozmo Jakarta. We appreciate the time you have taken to give us some feedback. We are glad you enjoyed your stay and we hope to see you again soon. Sincerely, Oakwood Management

10/10 Excellent

ilyas

Business traveller
Excellent service
Stayed 1 night in Oct 2023
Response from Oakwood Premier Cozmo Jakarta on 23 Oct 2023
Dear Mr. Ilyas,Thank you for the excellent rating and your kind review of the Oakwood Premier Cozmo Jakarta. We appreciate the time you have taken to give us some feedback. We are glad that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

CHEE HERN EDDIE

Liked: Cleanliness, property conditions & facilities
Great room with fully equipe
Stayed 3 nights in Oct 2023
Response from Lina Sugiarto on 9 Oct 2023
Dear Mr. Eddie Chee,Thank you for taking the time to share your stay experience at Oakwood Premier Cozmo Jakarta.We are glad that you enjoyed your stay with us and happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Oakwood.Sincerely,Oakwood Management

8/10 Good

Jo

Stayed 2 nights in Sep 2023
Response from Oakwood Premier Cozmo Jakarta on 23 Oct 2023
Dear Mr./Mrs. Jo,Thank you for your kind review of the Oakwood Premier Cozmo Jakarta. We appreciate the time you have taken to give us some feedback. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Lina Sugiarto on 4 Oct 2023
Dear Mr. Lawrence,Thank you for the excellent rating of Oakwood Premier Cozmo Jakarta. We are glad you enjoyed your stay with us and we hope to welcome you back soon.Sincerely,Oakwood Management

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and excellent staff!
Stayed 1 night in Aug 2023
Response from Lina Sugiarto on 14 Aug 2023
Dear Mr. Mark,Thank you for your excellent review of Oakwood Premier Cozmo Jakarta.We appreciate the time you have taken to give us some feedback. We are glad that you enjoyed your visit and everything is up to your expectations.We value your patronage and hope to see you again soon.Sincerely,Oakwood Management

10/10 Excellent

Qi Huang

Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 1 night in May 2023
Response from Lina Sugiarto on 18 May 2023
Dear Mr. Qi Huang,Many thanks for your excellent rating of our hotel.We are glad that you enjoyed your stay with us and we hope to welcome you back soon at Oakwood.Sincerely,Oakwood Management

10/10 Excellent

Constantin

Stayed 2 nights in Jan 2023
Response from Lina Sugiarto on 25 Apr 2023
Dear Mr/Mrs. Constantin,Thank you for the excellent rating of the hotel. We are glad that you enjoyed your stay with us and we look forward to welcoming you back at Oakwood.Sincerely,Oakwood Management

6/10 Okay

Ryan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Osawa

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed at 70sqm room and had everything from washing machine, refrig, kitchen with pan and plates. Few supermarkets were available in walking distance and quite many restaurans around which all of them were great. The lotte department store was also close by where it had many restaurants there. I think the shower although still usable, it was almost broken and needs to be replaced. Maybe I should not expect much but amenities are made in china and was reluctant to use.
Stayed 5 nights in Aug 2022
Response from Lina Sugiarto on 15 Aug 2022
Dear Mr. Osawa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and found our facilities, amenities, and location met your requirements during your stay. We shall check the shower head in your previous room, and we apologised if it was not functioning well. We appreciate your feedback for improvements and hope to see you again very soon. Sincerely, Oakwood Management

6/10 Okay

Alan

Travelled with family
Liked: Amenities, property conditions & facilities
I used to stay in Oakwood before and now this property seems not up to standard. Staff now responding and breakfast was inferior back then 2 years ago. Little bit disappointed as it used to be my top priority in Jakarta
Stayed 8 nights in Jul 2022
Response from Lina Sugiarto on 9 Aug 2022
Dear Mr. Ho, It was great to welcome you back and thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you could share your feedback in more detail, we could respond to them and improve. Nevertheless, we apologised for the declining breakfast and services that you have received. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Oakwood Management

8/10 Good

R

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022
Response from Lina Sugiarto on 23 Jun 2022
Dear Mr. Say, It was great to welcome you back to Oakwood and thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oakwood Management

10/10 Excellent

Divij

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022
Response from Lina Sugiarto on 8 Jun 2022
Dear Mr. Divij, Thank you for the great five-star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oakwood Premier Cozmo Jakarta

10/10 Excellent

mia

Liked: Cleanliness, room comfort
Feels like dont want to check out from this hotel
Truly amazing!!! My go-to hotel for stay in Jakarta!!!
Stayed 5 nights in Feb 2022
Response from Oakwood Premier Cozmo Jakarta on 20 Feb 2022
Dear Ms. Mia, Thank you for the excellent rating and your kind review of the Oakwood Premier Cozmo Jakarta. We appreciate the time you have taken to give us some feedback. We are glad that you enjoyed your stay with us and hope to see you again soon. Sincerely, Oakwood Premier Cozmo Jakarta

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Good for a cold stay
We got a 2 sleeping room apartment, even booked 1 room, appreciated. The temperature again was quite low, even we switched the aircon off, the temperature remains uncomfortable cold, the whole stay. The strangest thing, all dishes were rapped in plastic foil, pointless measure, driven to excess..., no smear infection ever proven, and now a potential, non existing virus sitting on the foil, instead of the plate's surface. So a lot to fo to unwrap! Overpriced!
Stayed 1 night in Jan 2022
Response from Lina Sugiarto on 12 Jan 2022
Dear Guest, Thank you for taking the time to share your feedback. We apologised if the air-conditioning in your apartment was way too cold, as our system is a centralized system, the air temperature may also be dropped due to the cooler weather when it rains. However, we shall check on that particular room that you have stayed in and will do a follow-up check. Our cutleries and chinawares were wrapped following our OakwoodClean360 health protocols to ensure all have been sanitized and cleaned for our guest's comfort and safety. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Oakwood Management

8/10 Good

Lussy

Travelled with family
Liked: Cleanliness, room comfort
Clean apartment, comfortable for family of 3 as we booked a 2 BR unit. The room AC was so cold though..I had to wear slippers all the time. The breakfast is enjoyable and all staffs are friendly. Recommended!
Stayed 2 nights in Dec 2021
Response from Oakwood Premier Cozmo Jakarta on 31 Dec 2021
Dear Mrs. Lussy, Thank you for your kind review of the Oakwood Premier Cozmo Jakarta. We appreciate the time you have taken to give us some feedback. We are glad that you enjoyed your stay with us and hope to see you again soon. Sincerely, Oakwood Premier Cozmo Jakarta

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, room comfort
Some aircon problem, made a small noise but the technician handled it very well, staff also very friendly and nice
Stayed 2 nights in Dec 2021
Response from Oakwood Premier Cozmo Jakarta on 27 Dec 2021
Dear Mr. Raymond, Thank you for your review of the Oakwood Premier Cozmo Jakarta. We appreciate the time you have taken to give us some feedback. We are glad that you enjoyed your stay with us and hope to see you again soon. Sincerely, Oakwood Premier Cozmo Jakarta

10/10 Excellent

Raymond

Stayed 1 night in Dec 2021
Response from Oakwood Premier Cozmo Jakarta on 27 Dec 2021
Dear Mr. Raymond, Thank you for your excellent rating of the Oakwood Premier Cozmo Jakarta. We appreciate the time you have taken to give us some feedback. We are glad that you enjoyed your stay with us and hope to see you again soon. Sincerely, Oakwood Premier Cozmo Jakarta

10/10 Excellent

konosuke

Business traveller
Liked: Cleanliness, amenities
Good
Stayed 2 nights in Nov 2021
Response from Lina Sugiarto on 17 Nov 2021
Dear Mr. Konosuke, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Oakwood Premier Cozmo Jakarta

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Oakwood Management on 19 Oct 2020
Dear Guest, Thank you for the positive feedback following your recent stay with us. We hope to see you back soon.

10/10 Excellent

Tiuma

Travelled with family
Liked: Cleanliness, room comfort
One of the vacation spots for families who can't go anywhere because there is covid 19.
Stayed 1 night in Aug 2020
Response from Oakwood Management on 24 Aug 2020
Dear Tiuma, Thank you for the positive feedback following your recent stay with us. We hope to see you back soon.

10/10 Excellent

Sung Hoon

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2020
Response from Oakwood Management on 21 Apr 2020
Thank you for the positive feedback following your recent stay with us. We hope to see you back soon.

10/10 Excellent

Mladen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Oakwood Management on 9 Mar 2020
Thank you for the positive feedback following your recent stay with us. We hope to see you back soon.

10/10 Excellent

Mladen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Oakwood Management on 9 Mar 2020
Thank you for the positive feedback following your recent stay with us. We hope to see you back soon.

6/10 Okay

Anuj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Oakwood Management on 29 Jan 2020
Dear Anuj, Thank you for the feedback following your recent stay with us. We will review your minor dislikes to improve our quality. We hope to see you back soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super nice apartment style rooms - great staff, very quiet and comfortable. Lovely stay
Stayed 1 night in Jan 2020
Response from Oakwood Management on 24 Jan 2020
Dear Guest, Thank you for the positive feedback following your recent stay with us. We hope to see you back soon.

10/10 Excellent

Thomas Jarlath

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always
Amazing as always, also I forgot some items when I checked out and they went out of their way to contact me and ensure the valuables were collected and stored safely until I picked them up.
Stayed 2 nights in Jan 2020
Response from Oakwood Management on 24 Jan 2020
Dear Thomas, Thank you for the positive feedback following your recent stay with us. We hope to see you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, full good service.
Stayed 2 nights in Nov 2019
Response from Oakwood Management on 6 Dec 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

KKLai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the property and its nearby amenities which has a good supermarket right downstairs and decent eating places. Also the staff is very friendly and helpful
Stayed 2 nights in Nov 2019
Response from Oakwood Management on 6 Dec 2019
Dear Guest, Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Oakwood Management on 21 Nov 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Oakwood Management on 29 Oct 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Oakwood Management on 11 Sept 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KHALED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Oakwood Management on 11 Sept 2019
Dear Khaled, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

HANKOOK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Oakwood Management on 9 Sept 2019
Dear Hankook, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
They upgraded me to a 2 bedroom unit. It was huge. Very very good price for the quality. Only issue was that front desk wouldn't provide an invoice as I had booked through Expedia, that doesn't make sense
Stayed 1 night in Aug 2019
Response from Oakwood Management on 29 Aug 2019
Dear Guest, Thank you for the positive feedback following your recent stay with us. We will review your minor dislikes to improve our quality. We hope to see you back soon.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Oakwood Management on 29 Aug 2019
Dear Michael, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While not a super-lux property, it comes pretty close, with added benefit of food, coffee and bars/clubs right next door
Stayed 6 nights in Jul 2019
Response from Oakwood Management Team on 19 Aug 2019
Dear Guest, Thank you for the positive feedback following your recent stay with us. We will review you minor dislikes to improve our quality. We hope to see you back soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and a perfect location. The management and staff are fantastic!
Stayed 1 night in Jul 2019
Response from Oakwood Management Team on 19 Aug 2019
Dear Guest, Thank you for the positive feedback following your recent stay with us. We are pleased that you appreciated our hospitality and that our facilities met your expectations. Glad to know you appreciate our location. We hope to see you back soon.