Outdoor pool, pool loungers
Check availability

Reviews of Merapi Merbabu Hotels & Resort Bekasi

3.5 out of 5
Merapi Merbabu Hotels & Resort Bekasi
Jalan Raya Cut Meutia No. 91, Sepanjang Jaya Rawa Lumbu, Bekasi, West Java

Reviews

6.4
Rating 10 - Excellent. 0 out of 7 reviews" "
Rating 8 - Good. 3 out of 7 reviews" "
Rating 6 - Okay. 2 out of 7 reviews" "
Rating 4 - Poor. 2 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Leo

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean room and dusty.
The hotel room is very unclean. Too many dust both inside room and especially in balcony. Bathroom is also not clean.
Stayed 1 night in Aug 2019
Response from silvi on 13 Aug 2019
Hi, Thank you for your comment. and we will improve our cleanliness and services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from silvi on 31 Dec 2018
Thank you so much for your review. can't wait for your next visit

8/10 Good

Ping Chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and nice staffs
Spacious and clean room, attentive staffs, breakfast is so so though. Very easy to get from the highway.
Stayed 4 nights in Dec 2018
Response from silvi on 15 Dec 2018
Thank you so much sir for your review.. hope to see you again in the future :)

6/10 Okay

Verified traveller

Disliked: Room comfort
Ideal business hotel if you need to be around Bekasi in Jakata.
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
New hotel, good rooms, needs improvement
The hotel itself is fairly new and rooms are in good condition. Didn't like the smell of cigarettes that seemed to be in hallway and room. No bar fridge in room. No hotel information book in room. No room service even though room service button on phone. Wanted to charge us half the room rate for a late check-out after our wedding night which didn't strike me as great customer service. Otherwise room fairly spacious and clean. Pool good. Breakfast good mixed selection of western and Indonesian buffet. Bit rough charging around 100k for am instant coffee and cup of tea on checkout.