Hiking

Reviews of The Cloudveil, Autograph Collection

4 out of 5
The Cloudveil, Autograph Collection
112 CENTER STREET, Jackson, WY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 66 reviews" "
Rating 8 - Good. 9 out of 66 reviews" "
Rating 6 - Okay. 0 out of 66 reviews" "
Rating 4 - Poor. 2 out of 66 reviews" "
Rating 2 - Terrible. 3 out of 66 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Stayed 4 nights in Nov 2023

2/10 Terrible

Mitch

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not good
Paper thin walls. We were up all night and could hear people in the next room. Why would you put the coffee away at 7am???
Stayed 1 night in Jan 2024

10/10 Excellent

marianne

Stayed 2 nights in Dec 2023

10/10 Excellent

elizabeth, knoxville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely in every way....the staff is excellent, friendly and service minded. The property is phenomenal. The rooms fabulous...the bed...extra comfy. All the extras and details ...fantastic!!
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Stayed 1 night in Nov 2023

10/10 Excellent

Zachary

Stayed 1 night in Oct 2023

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location , staff was helpful and attentive
Stayed 3 nights in Oct 2023

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely lobby, felt overpriced.
Overall I appreciate the decor and style of the hotel. For the price I expected more, it felt as though they did the bare minimum. The housekeeping did a great job. Just wish I’d didn’t feel like I was being milked for every penny.
Stayed 4 nights in Oct 2023

10/10 Excellent

Gregg, Haverford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Can’t wait to come back.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We had an amazing stay. Gorgeous hotel, amazing lobby, accommodating and friendly staff and steps from the town square. A must stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jun 2023
Response from Pablo Migoya on 5 Jul 2023
Hi Shawn.Seeing that perfect score and the generous comment of "Great" is a testament to the team and all their dedicated attitude to provide the best guest experience possible.Thank you and have a great summer.Pablo MigoyaGeneral Manager

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a lovely hotel, right in the center of Jackson with lots to see and do around the hotel. Staff is great, we found free parking behind the hotel. Although Valet is of course also available. There is a nice roof top bar with great views.
Stayed 3 nights in Jul 2023
Response from Pablo Migoya on 5 Jul 2023
Hi Maria,We all appreciate you for taking a moment of your time to complete this review. Hearing from our guests is the best way for us to understand how we are doing.So happy to hear we met your expectations.See you soon.Pablo MigoyaGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Pablo Migoya on 5 Jul 2023
Hello.Thank you for rating us this perfect score of 10. We appreciate you taking the time to complete the review.Have a wonderful summer.Pablo MigoyaGeneral Manager

10/10 Excellent

Boris, augusta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Can’t say enough great things about this hotel and it’s location
Stayed 1 night in May 2023
Response from Pablo Migoya on 5 Jul 2023
Hello Boris,Thank you very much for taking the time to complete this review. So thrilled that we met your expectations and that you found our location so desirable.Looking forward to having you return soon.Pablo MigoyaGeneral Manager

10/10 Excellent

Elva

Stayed 1 night in May 2023
Response from Pablo Migoya on 5 Jul 2023
Hi Elva.If we can help in any way, please let us know. I hope your experience at The Cloudveil met your expectation.

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, and staff with a beautiful ambiance for a last minute birthday trip to Jackson, Wyoming. Our stay was worth every penny, and I highly recommend to others. In the evening our rooms were quiet, and it was wonderful to have access to hot water for tea.
Stayed 4 nights in Apr 2023

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Bruce Grosbety on 23 Apr 2023
Thanks Mary for being our guests and sharing your 10 out of 10 experience!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Bruce Grosbety on 23 Apr 2023
Thanks Julie for staying with us and sharing your experience…we appreciate your perfect 10 recognition!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very cool property. Super nice and helpful staff as well.
Stayed 3 nights in Mar 2023
Response from Bruce Grosbety on 22 Mar 2023
Thank you Elizabeth for your kind words…we’ve shared your recognition with our team. We appreciate having you as our guests and look forward to your return.

10/10 Excellent

Jennes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 1 night in Mar 2023
Response from Bruce Grosbety on 20 Mar 2023
Thank you Jennes for staying with us and sharing your 5-star review! We appreciate you as our guests and look forward to seeing you again soon!

10/10 Excellent

Marina, Kenmore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cloudveil was wonderful! we came to ski in Jackson and hotel accommodated everything, including storing our ski bags, taking our skis to the resort and helping us pack everything in the car:) We loved everything about ambience and design. Rooms were fantastic.
Stayed 3 nights in Feb 2023
Response from Bruce Grosbety on 25 Feb 2023
Thank you Marina for sharing your ski vacation with us and we appreciate having you as our guests! Your recognition has been shared with our team and goes a long way. We look forward to welcoming you back soon!

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here - so much so, I thought they'd have to drag me out kicking and screaming. The front desk staff was very friendly and responsive A . The room setup is perfect and well appointed (we were in a junior suite). The "pantry" with water, coffee, sparkling water and snacks is a nice touch, as is the aluminum canteens the resort offers complimentary to guests. We had breakfast and dinner at the restaurant - The Bistro - and the quality of the food and service was quite good.
Stayed 4 nights in Sep 2022
Response from Juan Gomez on 5 Oct 2022
Thank you Erin for staying with us, glad you had a great time during your stay.

10/10 Excellent

Martin

Stayed 5 nights in May 2022
Response from Juan Gomez on 5 Oct 2022
Thank you Martin for your 5 out of 5 review! We appreciate you staying with us.

10/10 Excellent

PHILIP

Stayed 2 nights in May 2022
Response from Bruce Grosbety on 10 May 2022
Thank you Philip for your 10 out of 10 review! We appreciate you staying with us.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Bruce Grosbety on 9 May 2022
Thanks Danielle for your appreciated perfect 10 review!

4/10 Poor

Andrew

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Disliked: Amenities
$150 dog fee and can’t leave your dog in the room unattended so it literally cost $150 to let your dog sleep in the room. The fact that there are no parking options other than valet for an additional $40…. What do you do with a dog while swimming? Felt like everywhere we turned there was someone thirsty for a tip or to charge for an add-on.
Stayed 1 night in Apr 2022
Response from Bruce Grosbety on 9 May 2022
Thank you Andrew for sharing your thoughts. Please know that our guests appreciate our healthy balance...as dog owners ourselves, we do love and welcome dogs and yet, it's understood that the $150 per stay cleaning fee is needed to cover the added costs to get a VIPooch occupied room upon its departure perfectly ready for our next guests. We have also learned that a dog left unattended in a hotel room is not healthy for their well-being, as a dog will become stressed being in a new environment, resulting in whining, barking, or scratching, and therefore creating noise disturbances for our other guests. We do work with local dog sitting services that offer great resources when guests prefer to do their activities without their four-legged friends. Our goal is simply to always ensure happiness for all of our guests, whether they're dog owners themselves or not.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was outstanding! The service level is comparable or better than most 5 star hotels. The concierge and staff could not have been more helpful in making sure our needs were met and our days planned with great activities and dinner suggestions. It was the perfect stay! The location downtown near all the shops and restaurants can not be beat!! We hope to return again soon!
Stayed 5 nights in Apr 2022
Response from Bruce Grosbety on 16 Apr 2022
Thanks Pamela for sharing your experience and staying with us! We appreciate your recognition as your kind words were celebrated with our entire team. We look forward to seeing you again soon!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022

10/10 Excellent

Todd, avella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd consider this a five star luxury hotel. The hotel is brand new. It is located in the center of town making it walkable to nearby attractions. Rooms were very nice, lobby was beautiful, and the staff was excellent.
Stayed 4 nights in Feb 2022
Response from Bruce Grosbety, General Manager on 7 Mar 2022
Thanks Todd for sharing your experience...your review makes our day! We've shared your appreciated recognition with our entire team...giving everyone an extra bounce in their steps today!

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Looks exactly like the pictures and all the reviews were accurate.
Stayed 2 nights in Feb 2022
Response from Bruce Grosbety, General Manager on 14 Feb 2022
Thank you Jordan for your perfect 5 review! Your recognition makes our day and we look forward to your return soon.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel puts in second to none, when staying downtown in Jackson Hole. Excellent staff, clean room and common spaces, would recommend to friends and family without hesitation.
Stayed 1 night in Feb 2022
Response from Bruce Grosbety, General Manager on 14 Feb 2022
Earning your recommendation to your friends & family is the ultimate recognition we aim for! Thank you for being our guests and we have shared your appreciation with our team!

8/10 Good

Tim

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor throughout the Hotel was perfect. The only issue we had was getting our skis from storage to go skiing and to the airport. Either a lack of communication or the staff seamed to forget.
Stayed 3 nights in Jan 2022
Response from Bruce Grosbety, General Manager on 31 Jan 2022
Thanks Tim for spending your ski vacation with us! Your feedback is important as we strive to always build upon. We look forward to seeing you again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Bruce Grosbety, General Manager on 25 Jan 2022
Thanks Linda for allowing us to earn your perfect 10 review! We hope to see you back with us soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 3 nights
I stayed by myself and the room was spacious enough for just myself. I didn’t bring too much luggage but if I did I think it would get a little tight. The location is perfect right in town and you can walk anywhere. They provided refillable water bottles which was great and environmentally friendly and also had live music a couple times a week. All in all I’d stay again but I have to say walls are thin, I heard my neighbors tv and also the pillows were quite hard.
Stayed 3 nights in Jan 2022
Response from Bruce Grosbety on 19 Jan 2022
Thanks for sharing your feedback and your Jackson Hole stay with us. We appreciate your intent to return in the future!

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean centrally located hotel
This is a really nice clean centrally located hotel in a city that has very few hotels and very few bargains! The rooms are very well laid out and comfortable with fireplaces and banquette seating. I recommend it highly.
Stayed 1 night in Dec 2021
Response from Bruce Grosbety, General Manager on 18 Jan 2022
We thank you for staying with us, appreciate your feedback, and are thankful to have earned your 10 out of 10 review! We look forward to welcoming you back soon!

8/10 Good

Allegra

Stayed 1 night in Dec 2021

10/10 Excellent

James H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Bruce Grosbety on 22 Dec 2021
Thank you James for your recognition and sharing your Jackson Hole experience with us. Best wishes for a Healthy & Happy 2022!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

Nance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean and friendly, helpful service.
Stayed 3 nights in Dec 2021
Response from Bruce Grosbety, General Manager on 9 Dec 2021
Thank you Nance for your appreciated perfect 5/5 review! We're delighted to know that you had a great experience with us. Wishing you a Happy Holiday Season and hope to see you back in 2022!

8/10 Good

Robert

Stayed 2 nights in Dec 2021

8/10 Good

Trisha K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Bruce Grosbety, General Manager on 7 Dec 2021
Thank you Trisha for staying with us and we hope to see you back in Jackson Hole soon!

10/10 Excellent

Landon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay at Cloudveil in Jackson. Absolutely beautiful from the time you walk in the entrance, to the rooftop fire places, and the room. It's a fantastic place and we will visit again.
Stayed 1 night in Nov 2021
Response from Bruce Grosbety, General Manager on 19 Nov 2021
Thank you Landon for making us a part of your Jackson Hole experience! We are very happy to know that you loved everything about your stay and can't wait to have you back with us again.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful hotel in a fantastic locstion.
Stayed 3 nights in Nov 2021
Response from Bruce Grosbety, General Manager on 8 Nov 2021
Thanks for making our day, we appreciate you as our guests and your perfect 10 review! We're looking forward to seeing you back with us hopefully soon!

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Ajay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fabulous. The pillows were unsatisfactory. Had No options. Just the foam pillows.
Stayed 2 nights in Oct 2021
Response from Bruce Grosbety, General Manager on 4 Oct 2021
We thank you for your appreciated 10 out of 10 review and sharing your vacation with us! Please know that moving forward, in addition to our hypoallergenic room offering complete with down alternative pillows, we do have available on request down feather pillows as well. We look forward to welcoming you back!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Brand new property. Beautiful contemporary design.
Stayed 3 nights in Sep 2021
Response from Bruce Grosbety, General Manager on 23 Sept 2021
Thank you for sharing your vacation with us and we appreciate your 5 out of 5 recognition! When Jackson Hole comes calling for a return trip, we're looking forward to welcoming you back to The Cloudveil soon.

10/10 Excellent

Cynthia

Stayed 3 nights in Aug 2021