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Reviews of RiverWood Inn

3.5 out of 5
RiverWood Inn
49 Main Street - Route 16A, Jackson, NH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 88 out of 125 reviews" "
Rating 8 - Good. 17 out of 125 reviews" "
Rating 6 - Okay. 11 out of 125 reviews" "
Rating 4 - Poor. 4 out of 125 reviews" "
Rating 2 - Terrible. 5 out of 125 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was excellent.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Staff were very friendly, helpful, welcoming. Was like staying with an old friend. The breakfasts were eloquent and delicious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The 2 night stay exceeded my expectations..The attention to details, the quality of the rooms, bedding and overall cleanliness, a true home from home. The hosts were so helpful and hospitable. And the breakfast, well, they were different but, worth waiting for. Highly recommended..
Stayed 2 nights in Oct 2023

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a delightful and comfortable inn. Our room was charming. The bed was comfortable and the breakfasts were delicious
Stayed 2 nights in Oct 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Inn is in an old house which is nicely renovated. Requiring guests to remove shoes can be inconvenient, but the Hosts decision. Would have liked to have a refrigerator in the room. Didn't see an iron or ironing board in the room.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This place was fantastic- I booked here because the place my group was having a reunion was overbooked, but it turned out to be a blessing in disguise. Fantastic accommodations, friendly innkeepers, great breakfasts. Highly recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Dominic

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

JOANNE

Travelled with partner
Liked: Cleanliness, staff & service
Great location to explore White Mountains, perfect if you ski! Diane created amazing breakfast daily, wonderful hostess, very knowledgeable re hiking & all outdoor info. Negatives, no shoe indoor policy, poor internet & TV availability, pool in poor condition, RM #4 cramped, grounds could be better maintained, sand driveway so impractical (would help with the no shoe policy)!
Stayed 2 nights in Jul 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Riverwood for the weekend and loved it! Great location, beautiful Inn, lovely rooms, breakfast was delicious and the owners Brian & Diane are super accommodating. We highly recommend this Inn anytime of year.
Stayed 2 nights in Feb 2023

10/10 Excellent

Frederic

Stayed 2 nights in Jan 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway!
Very comfortable, great location, owners were veer welcoming.
Stayed 2 nights in Dec 2022

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and charming
Stayed 2 nights in Oct 2022

10/10 Excellent

Ann marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very accommodating
Stayed 2 nights in Sep 2022

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seeing the stars
James the inn keeper was very funny and helpful. We appreciated the help to get our luggage upstairs. The beds were very comfy and I could look out the window and see the stars. The breakfast was so good, the best waffles I have ever had . The dining room was delightful. A couple of things I would say , I would make sure to take the swimming pool off the website if not available to use . The breakfast hours were not conducive to early morning travelers or hikers . I would suggest if you could not make the 8:30 breakfast there would be an option to take a breakfast on the road . I hated to miss that yummy breakfast the 2nd day. Also the website says breakfast at 8 and it was at 8:40 . Leaving that feedback as just an FYI . The inn was delightful .
Stayed 2 nights in Aug 2022

10/10 Excellent

Jimi

Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievable setting and location in the Village of Jackson. Peaceful hotel setting on a sizeable parcel.
Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed and breakfast
Very clean and nicely furnished. Breakfasts were delicious. Owners very friendly.
Stayed 2 nights in Aug 2022

10/10 Excellent

CIndy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There were tiny sugar ants on the floor. Didn't have enough TP. Should leave a small push broom to clean things.
Stayed 3 nights in Aug 2022

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely inn with gourmet breakfasts
We had a wonderful stay at the RiverWood Inn. It was just what a B&B should be. James and Susan were excellent hosts and very accommodating. The gourmet breakfasts were delicious. The RiverWood is very convenient to the Village of Jackson, and we enjoyed walking the 1 1/4 mile loop around the village each morning. The bed was very comfortable but very high for my 5 foot height. I loved soaking in the old-fashioned bathtub, but had a bit of trouble getting in and out. Accessibility was a bit of an issue, but not insurmountable. Would definitely stay here again.
Stayed 3 nights in Aug 2022

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Great Breakfast
The staff was incredibly helpful and informative even calling restaurants to see it they were open. The picture of the room on their website does not show accurate furnishings. Bed was very comfortable however there was only one comfortable chair despite 2 being shown in picture. A/C was fine. The pool was closed due to unavailability of parts to repair it which was a big disappointment as it was very hot. The breakfast was amazingly good. Can walk to covered bridge and a nice mile walking loop around town.
Stayed 5 nights in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Ken

Stayed 2 nights in Jul 2022

10/10 Excellent

Marian

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

joseph, The Villages

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely B & B. The Host were very accomodating. Would recommend.
Stayed 2 nights in Jul 2022

2/10 Terrible

Subodh

Travelled with family
Disliked: Staff & service
Extremely rude and discriminatory innkeeper
Denied accommodation, very rude and discriminatory, refused refund. My family and I drove for 3 hours to spend what was supposed to be a relaxing weekend away from July 1-4. We arrived around 8pm and were immediately told that no children were allowed. Claimed it was "plastered all over the website". (It is not as I checked the website multiple times for information before the trip). Obviously if we had known we would have made other arrangements. She was also very rude as she kept telling us that parents come here to "get away from their children". A simple and professional, "this is an adults only facility" would have sufficed. We were denied both accommodation as well as any kind of refund. (We understood the necessity of taking the charge for the first night because it was late, but she could have rented the room out the other two days). She was very discriminatory towards my husband (who is Indian). While they debated back and forth about getting a refund, she grew frustrated, turned to me, and asked, "Do YOU understand what I'm saying? Because HE clearly doesn't!" To which I replied, "He understands you, he is just DISAGREEING with you". After we left we frantically searched for an alternative place to stay (not easy at the last minute on 4th of July weekend!) Luckily we found someplace to stay but due to being refused a refund and being out an additional $600 then we budgeted for, we were forced to cut our trip short and return earlier than planned. Very disappointed.
Stayed 3 nights in Jul 2022

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

4/10 Poor

Jack

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Inn keeper was rude.
Stayed 2 nights in Feb 2022

4/10 Poor

Wayne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The innkeeper was crabby! When I asked for a cup of coffee, she checked her watch to see if it was 7 yet and begrudgingly gave it to me! Also, it was difficult to have any privacy. It felt like we were staying at my mother’s house! We would not recommend this inn for couples looking for romance!
Stayed 2 nights in Feb 2022

8/10 Good

Barbara, Newburyport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, quiet place to stay in walking distance to restaurants. The hosts were helpful and a delight. And the breakfast was delicious!
Stayed 2 nights in Feb 2022
Response from J&S on 14 Feb 2022
Hi Barbara. Thank you for the review and for choosing our Inn. Come back soon

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. The owners are always available with first class service. They are always speaking with the quest. Breakfast is over the top. You feel as you were at home or at grandmas house The area has so much to offer and stay at the Riverside Inn makes it enjoyable. Great place to be.
Stayed 2 nights in Feb 2022
Response from Susan & James on 14 Feb 2022
Thanks for the kind words, Sam. It was truly a joy to have you both here. Hope to see you again soon.

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay…. Warm and fun environment loved it .
Stayed 3 nights in Jan 2022
Response from James & Susan on 14 Feb 2022
Thank you. We're glad you enjoyed your stay as much as we did!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice , hosts James and Susan very hospitable
Stayed 2 nights in Nov 2021
Response from Susan & James on 2 Dec 2021
We're so happy that you enjoyed your stay>

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and quiet. Our host and hostess were very accommodating, pleasant and fun. Breakfasts were five star, and local restaurants were cozy, reasonable and very good. Hikes and views were wonderful. Great place to stay and see the White Mountains. Will return…
Stayed 2 nights in Nov 2021
Response from Susan & James on 2 Dec 2021
Thanks for staying with us. We're glad you enjoyed your time in Jackson.

6/10 Okay

Chris

Liked: Staff & service, room comfort
Gluten-Free Squirrels
Small Problem with our Gluten -Free Breakfast. We had emailed to make sure they served Gluten-Free. Then we checked again before we sat down for breakfast. Both times we were reassured that it was not a problem. In the end it was a problem. Food was brought out after the rest of the dinners had eaten and the others plates were cleared up. Owner pointed out that there was only 1/3 of a breakfast and that they did not have anymore to serve. Came back later and again noticed how little food was provided. No real apologizes or explanations... Also we awoken during the night by squirrels in the walls of the Garden Cottage. Owner was not surprised, says that happen at this time of year. When checking out they were unable to provide a bill for our stay, but managed to charge the full cost to our credit card...Still waiting for the bill they said they would send. Not really what we were expecting.
Stayed 2 nights in Oct 2021

4/10 Poor

Ken

Liked: Staff & service
Disliked: Room comfort
Disappointing
The bed was extremely uncomfortable & squeaked every time you moved. The room was very warm & no AC or fan. We had to open windows to let air in & little fruit flies invaded the room. One of the owners came up & vacuumed them but they kept coming in. They did take $50 off our bill which we appreciated. The breakfast was good but needed more protein.
Stayed 2 nights in Oct 2021

10/10 Excellent

Jose Uriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every morning waking up nex to the nature and the sound of the river, is priceless. Is a very nice place nice and quiet and ver friendly people.
Stayed 3 nights in Oct 2021

10/10 Excellent

Kimberly Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hosts and the breakfast couldn't be beat.
Stayed 2 nights in Oct 2021
Response from J&S on 27 Oct 2021
Hi Kim; Thank you for the kind words. It was a pleasure to have you stay with us, and we hope you will visit again! James and Susan

10/10 Excellent

Kimberly P.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, the peace, and the personal service of this property. I felt transported to a serene, quaintly older time and place here. I also slept better here than I have slept in a long time…. Great beds! The bathrooms are small, as they are in many B and Bs, but that is not a problem. The personal efforts of the owners to make sure we had ideas for what to do in the area were lovely and very much appreciated. Loved the old time feel.
Stayed 2 nights in Oct 2021
Response from J&S on 27 Oct 2021
Well thank you for your review. (Always helps to have a really good one every now and then!) We did a lot of research on our mattresses and most people really sleep well! Come back some time! Susan and James

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Inn
Beautifully decorated Inn with lots of antiques. Well situated in Jackson close to area amenities. We enjoyed our stay very much. Please be advised that there are no TVs in the rooms. We did not realize this when booking and were surprised upon arrival. Our only feedback is that, although delicious, the breakfast portions were somewhat small for the amount of hiking and activity we were engaged in during our stay.
Stayed 3 nights in Oct 2021
Response from James and Susan on 28 Oct 2021
Thank you so much; both for your review and for staying with us. Sorry about the lack of TVs, but we "got rid of" them years ago (nobody was watching them - seriously) and we don't advertise them as an amenity any more. Most guests appreciate the relief from the inundation while staying with us. And, by the way, we always ask if our peeps have had enough for breakfast!

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully b n b
Really wonderful stay with accomodating hosts and great breakfasts.
Stayed 2 nights in Sep 2021
Response from James and Susan on 28 Oct 2021
Thank you, Larissa. Come back soon.

6/10 Okay

jeannette, ashland

Travelled with partner
Disliked: Amenities
Good location to mountains,outdoor activities Shower extremely small,room not in main house also disappointed with that. Breakfast disappointing,. For 185$/night should have had some choices Staff stressed out ( COVID? Not enough help) did my own housekeeping
Stayed 3 nights in Sep 2021
Response from James & Susan on 28 Oct 2021
Hi Jeanette; Expedia does not always communicate what our rooms will be. The Carriage House is just that - it's not the main Inn. Apologies for that. I believe that we told you (and all of our current guests) that we are still not permitted to enter the guest rooms after guests have occupied them (yes, COVID "stress" on our part - Susan absolutely abhors not being able to get in to the rooms to "fluff and buff" as she calls it) so we apologize for that. As far as breakfast being disappointing - we're a "bed and breakfast" not a hotel - so we serve a special breakfast to our guests each morning. And as for our nightly rate - we are pretty much the least expensive inn in Jackson. Cheers,

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host made the whole trip. Felt like family
Stayed 4 nights in Sep 2021
Response from Susan and James on 28 Oct 2021
Thank you for staying with us, Bryan. Don't be a "stranger" ha, ha!

10/10 Excellent

Jim, Harrisburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Inn. Owners were very accomodating. Breakfasts were wonderful. Try the Red Fox Restaurant close by, it was excellent as well. Great alternative to North Conway area for visiting the White mtns. Would definetly return.
Stayed 2 nights in Sep 2021
Response from J&S on 28 Oct 2021
Thanks, Jim. Glad you enjoyed our breakfast endeavors. Hope to see you again

10/10 Excellent

Miroslav

Stayed 2 nights in Sep 2021

10/10 Excellent

fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time we stayed in a B&B and we lived it! Well maintained and very clean!
Stayed 2 nights in Aug 2021
Response from James & Susan on 28 Oct 2021
Fernando! It was such a pleasure to have you here with us. We hope we have converted you to being "B&B" afficionandos!

8/10 Good

Halil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly & peaceful!
The stay was a good experience as the hosts were very hospitable & kind. It was just what was needed for our trip as much of it we ventured around the area & mount Washington. Breakfast provided was delightful, and the inn is close to a number of local restaurants & taverns so no trouble there. Would definitely recommend and looking forward to coming back!
Stayed 2 nights in Aug 2021
Response from Susan & James on 28 Oct 2021
Thank you, Halil. We also look forward to you coming back!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
James and Susan were wonderful hosts James had a lot of good tips on things to do in the area and Susan’s breakfast was restaurant quality! I did request a room on the first floor as my husband has bad feet and has trouble with stairs we did not get a reply. Our room was on the second floor. The room was lovely. I do think it should been noted on the website that there are no TV’s, also the beds are very high and if you have any hip or knee problems that could be an issue. I also think it should be noted on the website that you have to take your shoes off. There is a pool onsite but it needed cleaning. All said the Inn is beautiful, the hosts were lovely and the area is nice.
Stayed 2 nights in Aug 2021
Response from Susan & James on 25 Aug 2021
Hi Richard, The reservation through Expedia did not show a request for a first floor room (I will take that up with them), but the only room with twin beds ( which did show up from Expedia) is on the second floor. As for no TVs, as I mentioned, no body was watching them so we removed them. I apologize for the height of the beds (they’re antique frames ) but we do have foot stools when people need them. The pool issue, as I mentioned, was a little pollen that had accumulated from the previous rains. I test the pool water every day to maintain the proper levels for water clarity and our guests’ health. It was a pleasure having you here (and discussing artwork frames)!

2/10 Terrible

Ann Marie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners were great. Breakfast was fantastic.
Stayed 2 nights in Aug 2021
Response from Susan & James on 25 Aug 2021
Thank you. We’re glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought everything about the RiverWood Inn was lovely. The Historic house and the antique furnishings were beautiful. The innkeepers were so welcoming and wonderful. We felt we were friends and were only there a couple of days. And the Food is AMAZING! They treat you like royalty when you stay there. Nothing bad to say at all.
Stayed 2 nights in Aug 2021
Response from Susan & James on 25 Aug 2021
Thank you so much for your review. We’re pleased that you enjoyed your stay.