Bicycling

Reviews of Cache House

2 out of 5
Cache House
215 B N Cache Street, Jackson, WY

Reviews

8.2

Very good

Rating 10 - Excellent. 157 out of 301 reviews" "
Rating 8 - Good. 70 out of 301 reviews" "
Rating 6 - Okay. 28 out of 301 reviews" "
Rating 4 - Poor. 25 out of 301 reviews" "
Rating 2 - Terrible. 21 out of 301 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Evan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for passing through.
Stayed 2 nights in Mar 2024

4/10 Poor

Gokhan

Stayed 3 nights in Mar 2024

8/10 Good

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Seemed a little too quiet. Needed a bit more music and a possibly a small tv. Free coffee was great!
Stayed 3 nights in Feb 2024

6/10 Okay

John, Poway

Liked: Cleanliness, staff & service, property conditions & facilities
You can save money here sharing your room with another guest. Not for everyone, but great for groups that want affordable and safe accommodations
Stayed 1 night in Mar 2024

8/10 Good

Collin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Had to use a floor mat towel. Said the provided towels, and there were not any proper towels to be found anywhere. I would have brought my own but I left mine in the truck thinking they had towels… Beds and sheets were very comfortable and clean though!
Stayed 2 nights in Feb 2024

6/10 Okay

Evan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Only overnight parking during winter is half a mile away, there is no food storage or microwave. No ski storage people just leave there massive ski bags on the ground. The beds while comfy get super hot because of how they are enclosed. Even with several people mentioned the uncomfortable heat at night nothing changed
Stayed 1 night in Feb 2024

10/10 Excellent

Bennett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Never stayed in a hostel before. I was concerned about safety. Cache House was a great first experience at a hostel. It was clean. I felt safe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Christopher Martin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Cache House can't quite call itself a hostel. Pros: Clean, comfortable bedding. Good location. Lockers were a nice option, but nothing big enough for ski gear. Cons: Overall, it seems like the facility is severely understaffed with basic maintenance and upkeep not performed. Half of the showers were not functional and 2 of the 3 sinks were not working. Most of the bathroom facilities could really use a deep clean. Body wash/shampoo dispensers were beat up and largely empty. No fridge (!!!) or cooking facilities of any kind available. There is no one staffed in the basement and it seems like the building significantly prioritizes the hotel upstairs with the hostel being an afterthought.
Stayed 6 nights in Dec 2023

6/10 Okay

Christopher, Trail Creek

Liked: Cleanliness, staff & service, amenities
The walk to and from the free parking garage was not the most pleasant in the frigid weather. I gave up on the lockers (foot locker and larger one) because of being locked out of each one twice. Finally, the least pleasant part was that some of the people didn't respect the quiet hours.
Stayed 1 night in Dec 2023

10/10 Excellent

Bella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First hostel I’ve stayed in within the United States. This was the cleanest, most efficient, and greatest central location I’ve ever experienced. That combined with the large community of young people made for a night to remember! Highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price. Clean Quiet
Stayed 1 night in Nov 2023
Response from Ally on 17 Nov 2023
Thank you so much, Joel! We are so happy you had a great time and look forward to hosting you again in the future.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel!
Honestly this place exceeded my expectations. I love that the bunks are enough for two people with outlets. There’s a lamp and a fan and you get your own lock drawer and locker. There’s also multiple bathrooms and shower rooms. There’s also a projector so if you want to watch a movie or show you can! Also the aesthetics are very welcoming and warm, Definitely will stay here again in the future.
Stayed 2 nights in Nov 2023
Response from Ally on 17 Nov 2023
Thank you so much for your thoughtful review, Sean! We are so excited that you had a great stay with us at the Cache House and look forward to your return.

10/10 Excellent

Seymarath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you need a place to crash. Very affordable and convenient to get to dining and shopping around the area.
Stayed 1 night in Oct 2023
Response from Ally on 29 Oct 2023
Thank you so much for taking the time to write about your experience at the Cache House. We hope to have you back soon!

10/10 Excellent

Monica

Stayed 1 night in Oct 2023
Response from Ally on 17 Nov 2023
Thank you so much, Monica! Glad to hear you had a great stay!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service
Loved everything!
Stayed 1 night in Oct 2023
Response from Ally on 29 Oct 2023
Thanks Jeremy! We are so pleased to hear that you enjoyed your stay.

8/10 Good

Tokunbo

It’s a nice place
Stayed 2 nights in Oct 2023
Response from Ally on 29 Oct 2023
Thanks so much for taking the time to share your experience. Looks like you had a good time! We hope to host you again in the future!

10/10 Excellent

Ronan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, set up comfy beds great facilities and excellent value for money.
Stayed 1 night in Oct 2023
Response from Ally on 29 Oct 2023
Thanks so much for taking the time to write us this review, Ronan! The Cache House has always intended to provide comfortable, safe, and affordable accommodations to fellow travelers like us! We look forward to your next visit to Jackson!

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures shown by the booking site was NOT indicative of the place in any way shape or form. While the stay was very pleasant, it was not what was expected. The booking site needs to do a much better job
Stayed 1 night in Oct 2023
Response from Ally on 21 Oct 2023
Thank you for your feedback Rita! I will review the information and images on the site you booked with and do my best to get that updated. We really appreciate you bringing this to our attention and hope you stay with us again soon!

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ally on 29 Oct 2023
Looks like you had a great stay, Hannah! We appreciate you taking the time to share your experience.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when visiting the Grand Tetons and Jackson Hole!
Stayed 3 nights in Oct 2023
Response from Ally on 29 Oct 2023
Thanks so much, Andrew! We think so too!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need
Great place to stay, friendly and welcoming staff. Great value for an amazing time in Jackson Hole.
Stayed 3 nights in Oct 2023
Response from Ally on 21 Oct 2023
Thank you for the thoughtful and kind review Cindy! We are so glad you had such an amazing stay with us. Hope to see you in the future!

6/10 Okay

Cosmin

Disliked: Staff & service
Loud. But maybe i m too old
Stayed 1 night in Oct 2023
Response from Ally on 21 Oct 2023
Hi there! Thank you for your feedback. I am sorry to hear that it was noisy during your stay. We have quiet hours in effect from 10pm to 7am and do our best to enforce them. Please don't hesitate to reach out if you have any additional feedback!

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ally on 29 Oct 2023
Thank you for taking the time to leave us a review, Todd! We're glad you enjoyed your stay with us!

10/10 Excellent

Erwin

Liked: Amenities
Extremely professional and friendly. I will definitely recommend this place and I look forward to my next visit.
Stayed 1 night in Oct 2023
Response from Ally on 21 Oct 2023
Thank you so much for your amazing feedback! Our staff takes pride in helping each of our guests and I am glad you had that experience during your stay with us. We are also looking forward to your next visit!

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2023
Response from Ally on 29 Oct 2023
Thank you so much for the review, Ed!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price, good staff, accommodating, and goid customer service
Stayed 1 night in Oct 2023
Response from Ally on 29 Oct 2023
Thank you Janice! We strive to make sure all of our guests feel assisted and accommodated throughout their stay. We look forward to hosting you again!

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Close to everything downtown. Very quiet.
Stayed 3 nights in Sep 2023
Response from Ally on 29 Oct 2023
Thank you Paula for taking the time to share your experience at the Cache House. We hope to see you again soon!

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Thank you so much, Evelyn!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
second time staying at cache, love this place!
Stayed 3 nights in Sep 2023
Response from Ally on 29 Oct 2023
Hey there Derek! Thanks for coming back for a second stay, we are so happy to see how much you enjoy our cozy little hostel! Looking forward to your next visit!

6/10 Okay

Delmer

Stayed 2 nights in Sep 2023
Response from Ally on 29 Oct 2023
Looks like we didn't quite meet your expectations this time. If you'd like to provide additional details about your stay so we can see where we need to improve, please don't hesitate to reach out.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Super private bunks and clean, private, spacious bathrooms and showers. Provides all you need as far as towels, soaps, locks, outlets, etc. The staff (who work for the hotel upstairs) are very kind. Excellent location in the heart of town.
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Thank you so much, Jake! We strive to make all guests feel at home while staying with us, and we appreciate you sharing your experience! I will pass your praise along to the team! We look forward to your next stay!

10/10 Excellent

Cristan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very interesting concept and very affordable in the hearth of Jackson.
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Thanks for taking the time to share your experience staying at the Cache House. We look forward to your next visit!

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with our stay Only limited parking
Stayed 3 nights in Sep 2023
Response from Ally on 29 Oct 2023
Thank you, Brenda! We are happy to hear you enjoyed your time at the Cache House and hope to see you again soon.

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
First time staying in a hotel for me. A knew experience for me.
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Thank you for choosing us for your first hostel experience, Richard! We hope you enjoyed your stay and would love to see you back in the future.

4/10 Poor

Carolina, San Jose

Liked: Property conditions & facilities
Disliked: Amenities
The receptionist was definitely not the nicest person for the job, luckily when si came back later on, the other girl was much better at Customer Service. This place offers you a bed, a locker and bathroom/shower. THAT'S IT! Don't expect kitchenette, microwave, coffee marker or fridge. They have none! The bathroom area is a mess, I guess they clean only a few times throughout the day. There is no curfew time, so the guests keep coming in at all times of the night, the lights stay on so you keep waking up multiple times. Not great for resting. On top od that, this guy tried to get in my bunk thinking it was his. Too expensive of a place for so little in return.
Stayed 1 night in Sep 2023
Response from Ally on 21 Oct 2023
Hi Carolina! I am so sorry to hear that your stay was not what you had expected. I will pass along your feedback to the rest of our team. While we do not offer a kitchenette or the items you mentioned in the hostel, we also do not advertise these amenities. If you saw those listed somewhere, we would absolutely appreciate you showing us so we can get it corrected. We do enforce quiet hours between 10pm-7am, and alert all of our guests to this during check in times. While we cannot ask guests to remain in the building during those times, we do remind them to be courteous of others and provide all of our guests with a phone number to call if any issues arise over night. We dim the lights at this time as well, but cannot turn them completely off as this would be a risk to those sleeping in upper bunks. For that reason, each bed is designed with a black out curtain to keep light out as guests are sleeping. However, this does not discredit the experience you had. I apologize that we did not meet your expectations this time, and we take your feedback very seriously. If you'd like to discuss more details about your stay, please do not hesitate to reach out.

8/10 Good

Helen A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved meeting so many other great people-professional, well mannered, and interesting!
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
So happy to see that you enjoyed your time at the Cache House interacting with other travelers! We hope to host you again soon!

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven’t stayed in a hostel since I was a college student and this one was so well thought out and designed. The beds queen sized spa quality futons with 4 wonderful pillows. You have a shelf over the head of your bed, adjustable lighting, 2 outlets, and a tornado fan to keep you cool or just use as white noise. The common area has a collection of old vinyl for playing on a turntable, as well as plenty of comfortable workstations and sofas. Towels, soap, and shampoo are all provided. The bathrooms are clean with doors that lock, glass shower enclosures, toilets and sinks. Each guest also has a locker large enough for a large backpack frame or suitcase with a back pack. You are also provided with a lockable drawer beneath your bed. I am a 64 year old woman and just loved everything about this place. Don’t hesitate. It’s the best deal in Jackson Hole hands down!
Stayed 2 nights in Sep 2023
Response from Ally on 29 Oct 2023
Mary, we couldn't have said it better ourselves. Thank you so much for taking the time to write this kind and thoughtful review about your experience staying with us. We are honored to have been apart of your travel experience and look forward to your next adventure with us!

10/10 Excellent

gregory, Lafayette

Liked: Cleanliness
Stayed 8 nights in Sep 2023
Response from Ally on 29 Oct 2023
Glad to see you enjoyed your stay, Gregory!

4/10 Poor

Edward, Belmont

Disliked: Cleanliness, amenities, property conditions & facilities
I regret staying in a crowded dorm during COVID resurgence. Air circulation isn’t good. Lots of people sleeping in basement. Also, the check in is in a hotel with a different name in the same building. Confusing.
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Hi there Edward. Thanks for your feedback. The Cache House is located in the same building as the Anvil Hotel because they are both part of our unique portfolio of properties, and are operated by the same staff. We apologize if that was a little confusing!

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, out first time staying in a bunkhouse, a little bit different. Very clean. The only thing I wish they had a microwave.
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Thank you for the feedback, Jose! And thank you for choosing us for your first hostel experience. We hope you will return soon!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cache House is a great choice for those looking for an economical option while visiting the area. Safe, clean, quiet and affordable, are all important when you just need a place to lay your tired body from a full day outside!
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
You nailed it, Tammy! Thank you so much for your kind review. It is our honor to provide fellow travelers with accommodations that are safe, comfortable, and affordable. We can't wait to host you again!

10/10 Excellent

Sascha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Sep 2023
Response from Ally on 29 Oct 2023
Thanks Sascha, we are so glad that you enjoyed your stay at the Cache House.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and location!
Stayed 2 nights in Sep 2023
Response from Ally on 29 Oct 2023
Thank you so much Benjamin! It is our goal to be able to provide affordable accommodations to fellow travelers. We look forward to your next visit!

10/10 Excellent

Leah

Stayed 2 nights in Sep 2023
Response from Ally on 29 Oct 2023
Looks like you had a great stay, Leah! Thank you so much for visiting us and we hope to see you again soon.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Thank you for the feedback, Jeff! If you'd like to provide more details regarding your stay, we would love to hear from you! Don't hesitate to reach out and we hope to host you again soon.

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Thank you for the great score, Laurel! We are so happy to know you enjoyed your time at the Cache House.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked how clean and comfortable everything was. I felt safe the entire time.
Stayed 1 night in Sep 2023
Response from Ally on 29 Oct 2023
Thank you so much for your feedback, Mary! Safety is one of our top priorities, so we are thrilled to know that you felt comfortable during your stay with us. We hope to host you again in the future!