Indoor pool, pool loungers

Reviews of Westside Residences By Rotana

Westside Residences By Rotana
Mahmutbey Mah. Tasocagi Yolu Cad., Tasocagi Yolu 39-1, Istanbul, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 52 reviews" "
Rating 8 - Good. 11 out of 52 reviews" "
Rating 6 - Okay. 7 out of 52 reviews" "
Rating 4 - Poor. 5 out of 52 reviews" "
Rating 2 - Terrible. 6 out of 52 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

GLADYS

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Pelin Deniz on 30 Jan 2024
- Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

2/10 Terrible

mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing is bad spa is bad also stuff
Stayed 1 night in Sep 2023
Response from Hotel Management on 12 Dec 2023
Dear Guest,We are sorry that your stay at our hotel was not as you expected. We would like to welcome you again in our hotel in the future and provide a better service.Best Regards,

8/10 Good

Zubeda

Travelled with family and small children
Nice and spacious for a family of four, enjoyed the apartment stay. All staff were very pleasant and helpful. Thanks
Stayed 7 nights in Aug 2023
Response from Hotel Management on 20 Aug 2023
Dear Zubeda,We greatly appreciate you taking the time to leave a positive review about your recent stay with us. We're delighted to hear that you enjoyed the spaciousness of our apartment accommodations and had a pleasant experience overall. It's wonderful to know that our staff members provided you with exceptional service and were helpful during your stay.Your kind words encourage us to continually strive for excellence and ensure our guests have a comfortable and enjoyable stay. If you have any future travel plans to the area, we would be honored to welcome you and your family back to our hotel.Thank you for choosing us, and we look forward to serving you again in the future.Best regards,Hotel Management

2/10 Terrible

Ayas, Richmond

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You will regret of you book this hotel. Super dirty rooms, broken nasty bed, staff are bunch of lier, I don’t what to say….
Stayed 8 nights in Jul 2023
Response from Hotel Management on 12 Aug 2023
Hello [Reviewer's Name],Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the negative experience you had during your stay. It's disappointing to hear that your expectations were not met and that you encountered various issues with the cleanliness, service, and amenities.We take your comments seriously, and we will be addressing your concerns with our team to ensure that improvements are made. We're committed to providing a pleasant and comfortable experience for all our guests, and we're sorry that we fell short in this instance.If you would be open to discussing your concerns further, we would appreciate the opportunity to learn more and address them directly. Please feel free to reach out to our guest relations team at [contact information] so that we can better understand your experience and work towards resolving any issues.Once again, we apologize for the inconveniences you faced during your stay. We hope that you'll consider giving us another chance in the future to provide you with the exceptional experience that our guests typically enjoy.Best regards,Hotel Management

2/10 Terrible

ALHUSSAIN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from Hotel Management on 12 Aug 2023
Hello,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the negative experience you had during your stay. It's disappointing to hear that your expectations were not met and that you encountered various issues with the cleanliness, service, and amenities.We take your comments seriously, and we will be addressing your concerns with our team to ensure that improvements are made. We're committed to providing a pleasant and comfortable experience for all our guests, and we're sorry that we fell short in this instance.If you would be open to discussing your concerns further, we would appreciate the opportunity to learn more and address them directly. Please feel free to reach out to our guest relations team at [contact information] so that we can better understand your experience and work towards resolving any issues.Once again, we apologize for the inconveniences you faced during your stay. We hope that you'll consider giving us another chance in the future to provide you with the exceptional experience that our guests typically enjoy.Best regards,Hotel Management

6/10 Okay

Meretmuhammet

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
On an average overall rating I would give this hotel 1 stars because their cleaning service is atrocious. But their staff was really nice and rooms are alright as well. So I gave them 3 stars overall. Would I stay there again? No. Was my room ever had a proper cleaning while I stayed there? No. I would give them 1 stars if it wasn’t for the hospitality of Shasenem. She was the only reason I stayed in that hotel otherwise I was leaving the hotel.
Stayed 5 nights in Jul 2023
Response from Hotel Management on 28 Jul 2023
Dear Guest,Thank you for sharing your feedback with us. We are sorry to hear that your experience with our cleaning service did not meet your expectations. Cleanliness is of utmost importance to us, and we regret that we fell short in this area during your stay.We are glad to hear that you found our staff to be nice and the rooms satisfactory. However, we understand that the lack of proper cleaning was a significant concern for you.We are truly grateful for your kind words about Shasenem's hospitality. She is a valued member of our team, and we will make sure to pass along your appreciation to her. We are pleased that her attentiveness made a positive difference during your stay.Your feedback is invaluable to us, and we take it seriously as it helps us identify areas where we can improve.We apologize for any inconvenience and disappointment you experienced. Your satisfaction is important to us, and we hope you will reconsider staying with us in the future, giving us the chance to provide you with a vastly improved experience.Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Hotel Management

4/10 Poor

Bassam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hygiene and worn out furniture
The cleanliness inside the suites is bad, the bed linens are worn out and not clean, there is no good cleaning service inside the rooms
Stayed 8 nights in Jul 2023
Response from Hotel Management on 28 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about the issues you encountered regarding the cleanliness inside the suites and the condition of the bed linens. We understand how important a clean and comfortable environment is for our guests, and we apologize for falling short of your expectations in this regard.Please know that we take your comments seriously, and we will address these concerns with our housekeeping team immediately. We are committed to providing a high standard of cleanliness and comfort for all our guests, and your feedback will help us improve our services and prevent similar issues from occurring in the future.Your satisfaction is our top priority, and we hope you will reconsider staying with us in the future, giving us the opportunity to provide you with a vastly improved experience.Thank you again for bringing these matters to our attention, and we look forward to the possibility of welcoming you back for a more pleasant stay.Best regards,Hotel Management

4/10 Poor

Maryam

Stayed 7 nights in Jun 2023
Response from Hotrl Management on 28 Jul 2023
Dear Guest,Thank you for sharing your feedback with us. We are deeply sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the inconvenience and discomfort you experienced.Our guests' satisfaction is our top priority, and we appreciate your understanding and patience as we work to resolve these issues.We hope you will consider giving us another opportunity to provide you with a vastly improved experience in the future. Thank you again for bringing these matters to our attention, and we look forward to the possibility of welcoming you back for a more pleasant stay.Best regards,Hotel Management

6/10 Okay

Salaamah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sadly Dissapointed
The good points about the hotel is that it has a welcoming feeling. Beautiful entrance. Very helpful friendly staff. Unfortunately this was one of the worst experiences I've had. We started unpacking and noticed the floors where pasted with dust. The inside of the cupboards where so dirty we had to rewash our clothes. When i went to use the bathroom it had old faeces in the toilet. The sofa was tiny in a 2 bedroom apartment and had stains all over it. We took pics showed the manger house keeping came and admited that the room was not checked. They then gave us an"upgrade" to a newly renovated 2 bedroom. However the upgrade only had 1 extra bed And they had to bring 2 beds for my kids which made the place cramped. This apartment was also not cleaned it still had the grout dust on the floors and walls . The cleaning service's need to be reevaluated and they need training. 4 people cleaned in 5 min. and yet there was dust and dirt on the floor from when we moved in. I had to call them back to clean. Garbage stated outside doors for 2 days. For a 5 start hotel its actually a definite 2star. Won't stay there again. They disappoint the Rotana name I tried uploading photos it won't allow me.
Stayed 5 nights in Jun 2023
Response from Hotel Management on 3 Jul 2023
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay at our hotel. We deeply regret that the cleanliness and overall condition of your room did not meet your expectations. It is unacceptable that you encountered dust, dirty cupboards, and an unclean bathroom upon arrival. We have taken your feedback very seriously, and we have addressed these issues with our housekeeping team to ensure that such oversights do not occur in the future.We appreciate you bringing these matters to our attention, and we assure you that we will use your feedback to make the necessary improvements. Our goal is to provide exceptional service and exceed our guests' expectations, and we apologize for falling short on this occasion. We value your feedback and hope to have the opportunity to regain your trust in the future. Thank you for your understanding, and we apologize once again for the inconveniences you experienced.Kind Regards

8/10 Good

EMRAH

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Personel iyi niyetli ama sayısı yetersiz
Stayed 2 nights in Jun 2023
Response from Otel Yönetimi on 2 Jul 2023
Değerli Misafirimiz,Personelimiz ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. İyi niyetleri ile ilgili nazik sözleriniz için teşekkür ederiz. Konaklamanız sırasında personel sayısını yetersiz bulduğunuz için üzgünüz. Değerli misafirlerimize yeterli destek ve hizmeti sağladığımızdan emin olmak için yorumunuzu dikkate alacağız ve personel seviyemizi değerlendireceğiz. Geri bildirimlerinize değer veriyoruz ve hizmetlerimizi sürekli olarak iyileştirmeye çalışıyoruz. Otelimizi tercih ettiğiniz için teşekkür eder, sizi gelecekte tekrar ağırlama fırsatına sahip olmayı dileriz.Saygılarımızla

6/10 Okay

Fawzy

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Hotel Management on 3 Jul 2023
Dear Guest,Thank you very much for your review about our hotel. We hope to have the opportunity to welcome you back to our hotel in the future.Kind Regards

10/10 Excellent

Michael, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My name is Michael from United States. I really love this hotel. Especially the people, aside their wonderful location and amenities. I feel like home away from home and I cannot recommend it enough. It is all made possible by the wonderful people like Onur, Gülsüm, Fatima and Seyit, at the restaurant/bar who made the dinning experience from breakfast to the 24 hour room service complete. I cannot stop without mentioning Beyzanur, Sude, Ceren, Yaprak, Esref and Nuroy. It’s a big family worth remembering and mentioning. They all made me feel like a king and leaving brought us all to tears. They are like those nice family members and I can never forget their hospitality. It was my second time at Rotana and the experience has even increased. If you are looking for a nice and clean hotel at the best location, Rotana at Westside Residences at the Mall of Istanbul is the one. Their wonderful staff at the front desk, the Restaurant/Bar, Kitchen, the Spa, House keeping, and management will never let you regret it. It’s one of the best!
Response from Reservation Office on 5 Apr 2023
Dear Michael,Greetings from Centro WestSide & WestSide Residences by Rotana Istanbul.We are glad to hear that you have satisfied with your accommodation. We would like to thank you for sharing your valuable thoughts with us.We will continue to work with our entire team to make your special moments enjoyable. We look forward to welcoming you in the near future.Best Regards.Enes İlçinReservation Supervisor

6/10 Okay

edik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awsome!!! Everyone there were absolutly terrific i cant name them but the names i did catch were mr.Tanju and mr Esref! There was one to i didnt catch his name but he brought us chocalate tuffle to our room! These 3 especially went way far above and beyond. The food was so good my god i could live there me and the wife the room we stayed clean very clean bed so comfy and sound proof if i had tv in the living room on i could not hear it at all in bedroom plus u have a tv in bedroom to with a beautiful bathroom and bath other batroom towards kitchen area. Plenty of room 840sq. This hotel WESTSIDE RESIDENCES BY ROTANA is the best by far any hotel there the price you pay for the luxury dont come close to this hotel all of u can search and you will see im right! The kindness of these 3 men i stated earlier will make me come back in 6 months 0. Thank you westside residences...
Stayed 11 nights in Feb 2023
Response from Erdi Mehmet KARA Front Office Manager on 14 Mar 2023
Dear Guest, Thank you for your feedback about our hotel as Centro Westside and Westside Residence team. We evaluate the constructive comments of our guests and try to improve our hotel service accordingly. We are glad to hear that you had a good stay at our hotel. Thank you very much for your positive comments. We hope to have the opportunity to welcome you to our hotel again in the future. Best regards.

4/10 Poor

Amer

Travelled with partner
Disliked: Cleanliness
It was very disappointing experience, I have been in Rotana hotels before and was really very nice and clean; but sadly this hotel not how I expected from Rotana, it's not clean, service not good how it should be, the location on Expedia not correct because the hotel entrance in the other side, no entrance from the bridge so you have to drive around to arrive the entrance.
Stayed 3 nights in Jan 2023
Response from Erdi Mehmet KARA Front Office Manager on 30 Jan 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Centro Westside & Westside Residences by Rotana. We evaluate the constructive comments of our guests and try to improve our services accordingly. We are sorry to hear that your stay was bad. We hope you will give us the opportunity to fix this situation in the future. Best Regards, Erdi Mehmet KARA Front Office Manager

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2020
Response from General Manager on 7 Dec 2020
Dear Valued Guest, We are happy to know that you have enjoyed your overall stay with us. We would like to thank you for sharing our experience in the most beautiful way. This shows how great your intentions and overall feelings were towards our genuine hospitality way of service. We will be very happy to host you again. Kind Regards, Emre Gulluler General Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from General Manager on 7 Dec 2020
Dear Mohammed, We are happy to know that you have enjoyed your overall stay with us. We would like to thank you for sharing our experience in the most beautiful way. This shows how great your intentions and overall feelings were towards our genuine hospitality way of service. We will be very happy to host you again. Kind Regards, Emre Gulluler General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from General Manager on 7 Dec 2020
Dear Valued Guest, We are happy to know that you have enjoyed your overall stay with us. We would like to thank you for sharing our experience in the most beautiful way. This shows how great your intentions and overall feelings were towards our genuine hospitality way of service. We will be very happy to host you again. Kind Regards, Emre Gulluler General Manager

10/10 Excellent

Abdalsalam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
I booked two bedroom. It was spacious with panoramic views. All apartmentsin Arjan located on 15th floor and above. There were 2.5 bathrooms and washing machine. The only drawback is the location because nothing around in the walking distance.
Stayed 4 nights in Jan 2020
Response from General Manager on 7 Dec 2020
Dear Abdalsalam, We are happy to know that you have enjoyed your overall stay with us. We would like to thank you for sharing our experience in the most beautiful way. This shows how great your intentions and overall feelings were towards our genuine hospitality way of service. We will be very happy to host you again. Kind Regards, Emre Gulluler General Manager

8/10 Good

HELEN

Travelled with family
Liked: Property conditions & facilities, room comfort
Good stay
I would recommend this hotel..I enjoyed my stay,but the house keeping can do better..and no utensils at all u have to call for them...but over all I had a wonderful stay my kids were happy there..i will be visiting again.
Stayed 4 nights in Dec 2019
Response from General Manager on 7 Dec 2020
Dear Helen, We are happy to know that you have enjoyed your overall stay with us. We would like to thank you for sharing our experience in the most beautiful way. This shows how great your intentions and overall feelings were towards our genuine hospitality way of service. Also, we can provide all utensils if any guest require and they let us know of them. Therefore, we are sad not to get the top rating. We will be very happy to host you again. Kind Regards, Emre Gulluler General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and interior design Very good service
Stayed 1 night in Dec 2019
Response from Pelin Deniz on 6 Feb 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Pelin Deniz on 6 Feb 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great staff helpful clean rooms had a great time there
Stayed 8 nights in Sep 2019
Response from GM on 8 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us.I would like to sincerely thank you for choosing to stay at Centro Westside & Westside Arjaan by Rotana, Istanbul. We are delighted to hear that you enjoyed your stay at our hotel.. Your high praise is the best reward for our efforts. We are Looking forward to welcoming you back for more memorable stays in the future. Sincerely, Emre Gulluler General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I enjoyed my stay at the hotel, room facilities and breakfast were great . Transportation was the main problem. You cant walk around the area at all
Stayed 1 night in Sep 2019
Response from Pelin Deniz on 6 Feb 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Excellent

Miemoona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Pelin Deniz on 6 Feb 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Excellent

Aos

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019
Response from Pelin Deniz on 6 Feb 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from GM on 8 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at Westside Arjaan by Rotana, Istanbul during your visit in Istanbul. We're hoping to welcome you back to Centro Westside & Westside Arjaan by Rotana Istanbul very soon. Best Regards Emre Gulluler General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel apartments in Istanbul ...I would recommend it for any person / family
Stayed 7 nights in Jun 2019
Response from GM on 8 Dec 2019
Dear Valued Guest, Thank you for your great review! It makes us happy to know that we have met and exceeded your expectations. We work very hard to ensure that the best quality of service and product served to our guests. Seeing it pay off in the end is what keeps us going! We will ensure that you get the best treatment you deserve upon your every visit. Kind Regards, Emre Gulluler General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from GM on 8 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at Westside Arjaan by Rotana, Istanbul during your visit in Istanbul. We're hoping to welcome you back to Centro Westside & Westside Arjaan by Rotana Istanbul very soon. Best Regards Emre Gulluler General Manager

4/10 Poor

sameer

Liked: Cleanliness
Disliked: Staff & service
hotel need to more work
we stay in this hotel as service apartment , but the rue there r no any thing in the kitchen , every thing u need u ask , but no one response , just say ok , but nothing , the area is good but there r no enter from the street to the hotel , u have go from back if by walk or by car , so hard to find ,no metro near the hotel , the size of our apartment not as said here 120m , no no i think it is all 40m , breakfast is good but not that 5 star , the staff good but need much training to be pro staff , check in-out easy , fast , it is pricey for it is area , with this price can be stay in more good hotel in great area in istanbul , if it to me i not come back this hotel with this price , but it is not mean it is not good , if u not interest to historycal places it ok . but if u seach for calm , new area it is what u look for , by the way mall of istanbul is near but u need car to go there cost u 20 try one trip .
Stayed 3 nights in Jul 2018
Response from Emre Kocamustafaogullari on 22 Sept 2018
Dear Sameer, Firstly, I would like to thank you for bringing this issue to our attention. I would like to apologize for any inconvenience we may have caused you at Centro WestSide & WestSide Arjaan by Rotana Istanbul Hotel. Exceptional customer service is our main goal at Centro WestSide & WestSide Arjaan by Rotana Istanbul Hotel and I am discouraged to hear of your negative experience regarding our location. We look forward to having you once again and will ensure that you receive the 5-star treatment you deserve. Kind Regards, Emre Kocamustafaogullari General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Executive Office on 7 Aug 2018
Dear Valued Guest, Thank you for your great review! Hope to see you again!

4/10 Poor

Ahed

Disliked: Cleanliness, property conditions & facilities
Det var väldigt smutsig speciellt köket och kallt, AC n funkade inte i vårt rum så det var väldigt jobbigt och alla frös, städerskan kom in och städade lite kanske en gång på vår 5 nätter där. Jag skulle inte rekommendera detta hotellet men det ända bra saken va att den var nära mall of İstanbul fast men kunde inte gå dit för det var över en motorväg så vi fick ta taxi över allt. Det var inte nära nån station.
Stayed 5 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Pelin Deniz on 12 Feb 2024
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,

6/10 Okay

Ahmed Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights with child. The Hotel is not for families with children, but for business ppl, tourists and others. Maryama and Hawa done excellence for room cleaning. Reception was amazing, but waiters for dinning restaurant --- some of them where not orientert for customer services. Very restricted for closing breakfast for even families with children All in all, public transport is far but cheap taxis are avaible.
Stayed 6 nights in Oct 2023
Response from Hotel Management on 12 Dec 2023
Dear Guest,Thank you for taking the time to share your detailed feedback about your 8-night stay with us. We appreciate your insights and would like to address some of the concerns you raised.We're delighted to hear that Maryama and Hawa provided excellent service in terms of room cleaning, and we'll make sure to commend them for their efforts. We're also glad to hear that the reception team met your expectations.However, we regret to learn that some aspects of the dining service fell short of your expectations. Please be assured that we'll review and address this internally to ensure improvements are made in our services, especially in the restaurant.Thank you for highlighting the accessibility of public transport and the availability of affordable taxis.We appreciate your honest feedback, and we hope to have the opportunity to welcome you back in the future, providing an improved experience.Best Regards,

8/10 Good

Darya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darya
Bra Hotel
Stayed 2 nights in Jul 2023
Response from Hotel Management on 22 Jul 2023
Dear Darya,First of all, we would like to thank you for staying in our hotel and we are grateful for sharing your nice comment with us. We are very happy to hear about your positive experience.The comfort and satisfaction of our guests are our top priorities and we are proud to have won your appreciation. All of our employees work devotedly and diligently to ensure that our guests have a good experience, and we are very pleased to host our esteemed guests like you.We are very happy that elements such as our friendly and sincere service, spacious and comfortable rooms and delicious food are important to you. Such positive feedback motivates us even more and leads us to further improve our guests' stay experience.We will be happy to welcome you again in our hotel and to collect more beautiful memories. Thank you again and we thank you for your nice comment.Kind regards,Hotel management

10/10 Excellent

Nurittin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Management on 22 Jul 2023
Dear Nurittin,First of all, we would like to thank you for staying in our hotel and we are grateful for sharing your nice comment with us. We are very happy to hear about your positive experience.The comfort and satisfaction of our guests are our top priorities and we are proud to have won your appreciation. All of our employees work devotedly and diligently to ensure that our guests have a good experience, and we are very pleased to host our esteemed guests like you.We are very happy that elements such as our friendly and sincere service, spacious and comfortable rooms and delicious food are important to you. Such positive feedback motivates us even more and leads us to further improve our guests' stay experience.We will be happy to welcome you again in our hotel and to collect more beautiful memories. Thank you again and we thank you for your nice comment.Kind regards,Hotel management

10/10 Excellent

Mohamad

Stayed 2 nights in Jun 2023
Response from Hotel Management on 3 Jul 2023
Dear Guest,Thank you very much for your feedback about our hotel. We hope to have the opportunity to welcome you back to our hotel in the future.Kind Regards

8/10 Good

MEHMET Halis

Stayed 2 nights in Jun 2023
Response from Hotel Management on 14 Jun 2023
Dear Guest,Thank you very much for your feedback about our hotel. We hope to have the opportunity to welcome you back to our hotel in the future.Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Erdi Mehmet KARA Front Office Manager on 23 May 2023
Dear Guest,Thank you for your feedback about our hotel as Centro Westside and Westside Residence team. We hope to have the opportunity to welcome you again in our hotel in the future.Kind regards,

10/10 Excellent

Ceng Sabri

Stayed 1 night in Feb 2023
Response from Erdi Mehmet KARA Front Office Manager on 14 Mar 2023
Dear Guest, Thank you for your feedback about our hotel as Centro Westside and Westside Residence team. We evaluate the constructive comments of our guests and try to improve our hotel service accordingly. We are glad to hear that you had a good stay at our hotel. Thank you very much for your positive comments and good ratings. We hope to have the opportunity to welcome you to our hotel again in the future. Best regards,

8/10 Good

Lara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from General Manager on 7 Dec 2020
Dear Lara, Thank you very much for your time to rate your experience here at Centro WestSide & WestSide Arjaan by Rotana ! We are sad not to get the top rating. Please kindly let us know where you think we fail . Your feedback is truly valued and will improve us in improving our service. Kind Regards, Emre Gulluler General Manager

8/10 Good

FARANGIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from General Manager on 7 Dec 2020
Dear Farangiz, Thank you very much for your time to rate your experience here at Centro WestSide & WestSide Arjaan by Rotana ! We are sad not to get the top rating. Please kindly let us know where you think we fail . Your feedback is truly valued and will improve us in improving our service. Kind Regards, Emre Gulluler General Manager

8/10 Good

abdulkhalek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from General Manager on 7 Dec 2020
Dear Abdulkhalek, Thank you very much for your time to rate your experience here at Centro WestSide & WestSide Arjaan by Rotana ! We are sad not to get the top rating. Please kindly let us know where you think we fail . Your feedback is truly valued and will improve us in improving our service. Kind Regards, Emre Gulluler General Manager

2/10 Terrible

Yousef

Liked: Cleanliness
Disliked: Staff & service, room comfort
لم تكن موفقة
Stayed 1 night in Dec 2019
Response from General Manager on 7 Dec 2020
Dear Yousef Firstly, I would like to thank you for bringing this issue to our attention. I would like to apologize for any inconvenience we may have caused Centro WestSide & WestSide Arjaan by Rotana Istanbul Hotel. Exceptional customer service is our main goal at Centro WestSide & WestSide Arjaan by Rotana Istanbul Hotel and I am discouraged to hear of your negative experience. Please be ensured that we will be handling this issue with the upmost priority so that it does not happen again. We look forward to having you once again and will ensure that you receive the 5-star treatment you deserve. Kind Regards, Emre Gulluler General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from GM on 8 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. I would like to sincerely thank you for choosing to stay at Westside Arjaan by Rotana, Istanbul during your visit in Istanbul. We're hoping to welcome you back to Centro Westside & Westside Arjaan by Rotana Istanbul very soon. Best Regards Emre Gulluler General Manager

6/10 Okay

MALEK

Liked: Room comfort
شقق روتانا تقييم جيد
الشقه غرفها صغيره جداً وصالتها حلوه وفيها غسالة ملابس بعد ولكن روتانا مانجحو بالشقق كثير
Stayed 1 night in Oct 2019

10/10 Excellent

Esen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika
Oda mükemmeldi hem geniş hem temizdi
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Diese Hotel verdient nicht mal ein Sterne .Nie wieder.Alles ist in diesem Hotel schlecht, sogar das Frühstück ist in diesem Hotel schlecht
Stayed 6 nights in Aug 2019
Response from GM on 8 Dec 2019
Dear Valued Guest, Thank you very much for taking the time to share your experiences during your recent stay with us. I would like to sincerely apologize for all the inconveniences and frustrations you encountered. Your feedback is very important to us and I will certainly share your valuable comments with the team. We hope to have the opportunity to welcome you in the future so that we may restore your faith in our hotel. Kind regards, Emre Gulluler General Manager

10/10 Excellent

Tolga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Emre Kocamustafaogullari on 27 Dec 2018
Değerli Misafirimiz Tolga bey, Öncelikle otelimizi tercih ettiginizden ötürü size çok teşekkür ederiz. Ayrıca değerli vaktinizden ayırıp memnuniyet anketimize katıldıgınız ve memnuniyetinizi bizimle paylaştıgınız icin ayrıca çok memnun oldugumuzu bildirmek isterim. Ekibim ve ben sizleri tekrar agırlamaktan memnuniyet duyacağız. Saygılarımla, Emre Kocamustafaogullari Genel Müdür

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الشقه غرفتين وصالة صغيرة وليست كالحجم المعروض
Stayed 5 nights in Jul 2018
Response from Executive Office on 7 Aug 2018
Dear Omar, We are delighted to know that you have had an enjoyable experience at Centro WestSide & WestSide Arjaan by Rotana Istanbul Hotel. Thank you for your positive review and we look forward to welcoming you once again!