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Reviews of Taksim Trust Hotel

Taksim Trust Hotel
Sehitmuhtar Mah Nane Sok No 22, Istanbul

Reviews

6.4
Rating 10 - Excellent. 17 out of 46 reviews" "
Rating 8 - Good. 5 out of 46 reviews" "
Rating 6 - Okay. 5 out of 46 reviews" "
Rating 4 - Poor. 6 out of 46 reviews" "
Rating 2 - Terrible. 13 out of 46 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's deceiving
The room looked nothing like it does on the pictures. It was small and dirty. T. V. Didn't work, complementry slippers where old, used flip-flops. Absolute joke of a place.
Stayed 3 nights in Sep 2022

2/10 Terrible

Eliana

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty . Rooms are not as it shows in the pictures . No air conditioning smells so bad . And the staffs dont speak or understand engish . The minute i checked in at 4am I checked out after I saw that . It was the worst experience ever . I dont recommend it to anyone.
Stayed 9 nights in Jul 2022
Response from güven aktaş on 23 Jul 2022
Dear Eliana, İn our hotel all of staffs speak Engilish,and our hotel all of rooms has airconditons ans working well,I did not undarstand why did you write this bad feeback, When you come to hotel you did not like hotel because you said small hotel and street is not good,please do not write bad feeback and be fair Best Regards Reservation Department

2/10 Terrible

Bahram

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2022

2/10 Terrible

Alireza

Disliked: Cleanliness, amenities, property conditions & facilities
50$ per night for dirty, underground room, no window, no hot water, 4-5 Sqm room, dirty, no cleaning. I advise to sleep in street and save your cash.
Stayed 1 night in Mar 2022
Response from reservation department on 2 Apr 2022
Dear Sir Your room was econemic room(our economic roommin 12 sqr m) and clean and vith hot water and also in our hot we do not have room without window,our all rooms with window, Please do not write misleading information, Reservation Department

10/10 Excellent

SAMER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place ever i always book in this hotel i love it and the owner and the employee are so friendly, best regards from LEBANON
Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Cramped and noisy room
We stayed in a room for two adults. The room was uncomfortably cramped and outdated. The whole night we didn't sleep as the club downstairs was open till 6 am. The constant banging of loud music and people yelling at each other was unbearable. I don’t recommend this place at all.
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Dissatisfied 😔
Hotel has nothing related to the photos. My room was not clean Even after daily cleaning. They just tidy up the room not even changing the towels and dirty sheets. No one helped me to take my luggage to my room. Room was so small even for one person. Really disappointed 😞
Stayed 2 nights in Aug 2021

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is comfort, very good location near to taksim square and istiklal street. All the st. are friendly and helpfull
Stayed 5 nights in Sep 2020
Response from Guven AKTAS on 6 Oct 2020
Dear Mr Wael, Thank you very much for your kind review and generous scoring. It was a pleasure for us to meet and host such a nice people like you. We will be appreciate to see you again in near future. All The Best Taksim Trust Hotel Team

10/10 Excellent

Samer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel, perfect service, the perfect place in the mid of the taksim istiklal street
Stayed 1 night in Sep 2020
Response from GÜVEN AKTAŞ on 20 Sept 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine i highly recommend this hotel if you don't have alot of money
Stayed 7 nights in Mar 2020
Response from güven aktaş on 19 Mar 2020
Dear Sir Thank you for your feedback about our hotel, Best regards Reservation departments

10/10 Excellent

Samerbissa, Taksim

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Super beautiful and clean hotel i advice all tourist to visit it
Stayed 1 night in Dec 2019
Response from Reservation department on 4 Jan 2020
Dear Sir, Thank you for your feedback, Reservation department

10/10 Excellent

Jamal, Nazaret

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service very good, the location good
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like their help and cleaning. services is very good, but they need some fixability for breakfast time
Stayed 7 nights in Jul 2019
Response from Güven Aktaş on 24 Jul 2019
Dear Sir, Thank you for your e-mail and feedback But what do you mean I could not understand, our breaklfast tme is between 08 to 10 o'clock Best regards Güven Aktaş General Manager Best Regards

10/10 Excellent

Nick, Cheltenham Uk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nicely tucked away in the side streets of Beyoğlu but its just five minutes away from İstiklal Avenue and ten from Taksim Square. The rooms are alwaus clean, they serve a good breakfast and the staff will always help you. A friendly hotel and a great place to say.
Stayed 11 nights in May 2019
Response from Güven Aktaş on 22 Jul 2019
Dear Nick, Thank you for your feedback We are waiting you everytime Best Regards Güven Aktaş General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Central, but not great.
The staff working at the hotel was very nice. However, they kept calling us in the room and when we passed by to ask us to leave a top review for the hotel, which we found uncomfortable. The hotel is very close to Istiklal, which makes it very convenient. The bathroom smelled like sewage. We asked if we could change rooms, but we were informed we were upgraded to a suite (when instead we would have preferred any other room, but it was fully booked). The room was clean, but could have been cleaner, and there was not always toilet paper (as our room had not been cleaned since we left late in the morning, we kindly asked if they could provide us with toilet paper one night, but they had run out and kindly informed us that this would be provided the next day). The Internet was out the first few days, and there are stairs before you get to the actual elevator (useful to know if you need an accessible hotel). Again, the staff was nice, but I think it could need an upgrade.
Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to all the services the hotel staff was really nice
Stayed 8 nights in Dec 2018

2/10 Terrible

Majid

We left this hotel after seeing the rooms and looking for another hotel because economy rooms which booked very very small and unexpected and hard to do anything inside it
Stayed 1 night in Nov 2018
Response from güven aktaş on 19 Nov 2018
Dear Majid, We have economic room pictures in our webside also in expedia webcide.We gave you exacly same room you made reservation.we ask you extra charge for upgrade room and you didnat want to pay extra then you want to go another hotel,it does not means room is not good,our all room are good room and depens on perice, Thank you for your comment, Güven Aktaş General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Excellent staff, rooms can be a bit cleaner but it's not horrible. Breakfast can be a bit diversified. However you get what you paid for and it's convenient in that matter. Location is perfect 2 minutes from Istiklal street.
Stayed 4 nights in Oct 2018
Response from güven aktaş on 9 Dec 2018
Thank you for your feedback, Güven Aktaş General Manager

10/10 Excellent

raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, clean rooms, friendly staff
This amazing hotel is hidden away in the heart of Beyoğlu, It is very close to Istiklal Street and ten minutes walk from Taksim Square. The staff are friendly they do everything to make sure you enjoy your stay in Istanbul and a great breakfast is served. This is a great place to stay in Taksim.
Stayed 7 nights in Sep 2018
Response from güven aktaş on 11 Oct 2018
Thank you foryour comment,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Taksim
Ten minutes walk from Taksim Square and five from Istiklal Avenue, this is a great place to stay. The rooms are clean, the breakfast is good and staff put themselves out to help you and make you, feel welcome.
Stayed 7 nights in May 2018

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2018
Response from AKTAS on 11 Dec 2018
Değerli yorumunuz için teşekkür ediyoruz

8/10 Good

Terry, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel near Taksim.
Hotel is in an excellent location next to cafes, bars and shops. Everything works including the hot water. The decor in the rooms, particularly the reception, is stylish and quite clean. Hotel staff are very helpful. I received a complementary Istanbulkart from the woman at reception and was offered a lend of some Lira by the night porter. The only slight annoyances were the TV only had one channel (in Turkish) and the lights on the stairs are not the best. I also had to move to a smaller room after the first night for some reason but it turned out fine. As the neighborhood is a noisy area it mightn't be the best place for peace and quiet. Overall an above average budget hotel and I would visit it again.
Stayed 5 nights in May 2018
Response from Amadeus on 12 May 2018
dear thank you so much for your comment and we wish to see you again regards

2/10 Terrible

DHAKER

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
worst hotel in the world
Stayed 6 nights in Jul 2023
Response from Ozan & Revenue Manager on 1 Sept 2023
We are sorry to see your negative rewiew and score.We would like to know what you have experience with your stay.Please let us compensate it and let the other people know the reason of low score.Thank your for your understanding.

2/10 Terrible

Mahmood

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone must stay away from this hotel!!!
Stayed 4 nights in Oct 2022

4/10 Poor

Vedat

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

ATAHAN

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
A Comfortless Hotel at a Perfect Location...
An Uncomfortable Hotel at a Perfect Location... The hotel is located at the center of Taksim with easy access to everywhere. Other than this advantage; I highly recommend not to stay in this hotel. Here are the reasons; The hotel says it has a parking lot for 10€/day but it doesn't. After having a phone conversation with Hotels.com; they offered to get my car and park somewhere else - away from the hotel. The room size is extremely small. The air conditioner doesn't have a remote control unit. You can switch it on or off manually only. The furniture looks like being collected from old bazaar and they don't fit at all. My only fresh air source was the balcony door and it was broken so I could leave it open only if I hold it. Towels, sheets and cushions are old and very low quality. You will never find disposable (single use) sleepers, shampoo, shower gel or even a hand soap in the rooms. The elevator is only for one person (max 1 meter square wide) and jumping while ascending or descending. I cannot believe it has a limited use permission with blue label. I haven't used internet connection so I have no comment about it... A kind Lady has seen us off but I was so disappointed that I couldn't answer her properly. My apologies and regards from here... In conclusion; the hotel deserves a very low rating. I just cannot believe who has given stars for this hotel and mistaken me. I will never ever come back to stay in this hotel and do not recommend to anybody at all.
Stayed 1 night in Apr 2022
Response from Genel Müdür on 4 May 2022
Dear Mr Atahan, First of all thank you fpr your feedback, I would like to inform you that as ı told you by phone in Taksim aria any hotel has parking place also ı told hotels.com representetives,if you like to park in front of hotel you can not park like another hotels,and is you like to stay one hotel you should check everytngs about hotel then you should make reservation,is you pay fees for car parkings then you should not be angry about hotel then you shuld not write bad reweiw about hotel,what you write about hotel is everything is wrong, you shpuld write your rewew withn fairly, Best Regards Reservation Department

6/10 Okay

Mehmet

Stayed 2 nights in Apr 2022

10/10 Excellent

Yasemin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz, Güvenli ve Rahat
Öncelikle İstiklal Caddesine yakınlığı ve konumu harika. Çift kişilik odada kaldım. Temiz ve rahat bir odaydı. Banyo ve ısıtması da gayet iyiydi. Ayrıca lobi çok güzel dekore edilmiş ve otelin sahibi müşterilerle oldukça ilgili. Adı gibi güven veren bir otel. Solo ya da çift olarak içiniz rahat olarak kalabilirsiniz.
Stayed 2 nights in Mar 2022
Response from Genel Müdür on 23 Mar 2022
Sevgili Yasemin Hn, Nazik düşünceleriniz için çok teşekkür ederiz,müşteri memmuniyeti bizim önceliğmizdir,temizlik ve güvenlik en önemli özelliğimiz,ielriki zamanlarda sizi tekrar otelimizde görürsek çok memmun oluruz, Saygılar General Manager&Hotel Owner Güven Aktaş

4/10 Poor

murat ilkar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Odalar çok eski temiz değil çalışanlar çok iyi
Stayed 2 nights in Sep 2021

10/10 Excellent

HUMOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Henrik Vejen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and location to nightligt in Taksim
Got s bigger room then i had paid for right in the middle of taksim near nightlife. Staff was friendly +++
Stayed 1 night in Aug 2021

10/10 Excellent

Erdinç

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taksime çok yakın.
Taksime çok yakın. Genel anlamda temiz bir otel. Ailecek kalınabilir.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Perustason hotelli lähellä Taksim aukiota. Loistavat ostos_-ja huvittelymahdollisuudet muutaman askelman päässä.
Stayed 7 nights in Dec 2018

8/10 Good

Enes Malik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Gülcan, Köln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ist zentral in Taksim gelegen,kleines schlichtes Hotel.Sehr viele Cafés in der Nähe,aber wir waren auch für Nachtleben da,von daher perfekt für den Preis
Stayed 6 nights in Oct 2018
Response from güven aktaş on 30 Oct 2018
Çok teşekkür ederim Gülcan Hn,Müşterilerimizin memmuniyeti bizim birinci prensibimizdir, Tekrar misafir etmekten memmun olacağız,

2/10 Terrible

sangmukg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
시진과실제는틀리며제가한국인으로마지막이되길바라는마음으로보냄여행의모든기분이상하지않길바라는마음
Stayed 4 nights in Oct 2018
Response from güven aktaş on 31 Oct 2018
Mr Sangmunk,your reservation was economic room and I ask you tu upgrade your room,you told me ok but you did not pay,you run away,then you write a bad riwew,is it fear,,

6/10 Okay

ali gökhan

Disliked: Room comfort
oda küçük , otel yeri güzel
Stayed 1 night in Sep 2018
Response from güven aktaş on 31 Oct 2018
Merhaba Gökhan bey,odanız küçüktü çünkü küçük oda rezervasyonu yapmuşssınız,ekonomok oda..Eğer standart oda rezervasyonu yapmış olsadınız standart oda alırdınız,yinede teşekür ederim yorumunuz için

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hayal kırıklığı
Otele vardığımda odalarının dolu olduğunu bu sebeple başka bir yerde kalacağımızı söylediler ve gittiğimiz otel zaten çok kötüydü
Stayed 1 night in Sep 2018
Response from güven aktaş on 4 Oct 2018
Merhaba, sizin yaptığınız rezervasyon ekonomik dbl odaydı ve ben size ekonomk odayı verdim,siz odayı beğenmediğinizi söyleyerek böyle kötü yorum yaptınız,lütfen başka insanları yanıltmayın,

4/10 Poor

wilfried

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst small room i ever had . Shower was broken, no coffee maker like in the prospectus., room was not 10 m² only 7.to small. I asked for a bigger room but they didnt help me. I booked a double room but to small for 2
Stayed 7 nights in Aug 2018
Response from güven aktaş on 23 Sept 2018
Dear wilfrried, You made reservation for economic double room and we gawe you economic double, You asked us to upgrade your room bat you ddnot want to pay extra charge that is why you wrote that bad reveiw, when you make reservation you can check the pictures ten you can make reservation, We gave you exacly room you made reservation, thanh you for your review, Güven Aktaş General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from güven aktaş on 8 May 2018
Teşekkür ederiz Metin Bey, Sizi otelimizde konaklattığımız için çok memmunuz,tekrar konaklatmaktanda onur duyarız,görüşlerinizi payşatığınız için ayrıyeten teşekkürederiz,

8/10 Good

metin

Liked: Cleanliness, staff & service, room comfort
TT
Konum olarak İstiklal Caddesi ve Tarlabaşı arasında kalıyor gayet güvenilir bi yerde ,her gün muntazam olarak temizlik yapıldı ,kaldığım oda balkonlu ve çok güzel bir manzaraya sahipti ,bu fiyata kalınacak güzel otellerden biri
Response from GÜVEN AKTAŞ on 6 May 2018
Merhaba Bizim için çok değerli olan olumlu yorumlarınız için teşekkür ederiz

2/10 Terrible

Necati

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from güven aktaş on 11 Apr 2018
Bizimle konakladığınız için teşekkür ederiz. Görüşleriniz bizim için önemlidir,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
À deconseiller
Propreté : sol collant / beaucoup de cheveux dans la douche sur les draps et dans l’evier ! / Lit qui grince non stop meme lorsqu’on s’asseoit dessus ! Wifi , 4 « modem de connection » 1h de fonctionnement pour 3 jours 2 nuit ! Pour avoir l’eau chaude (robinets inversés) il faut laisser couler l’eau bien....3/5 minutes !
Stayed 2 nights in Nov 2017

10/10 Excellent

Erman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Öncelikle otelimize göstermiş olduğunuz ilgiden dolayı sizlere Teşekkür ederiz,otelimizde sizleri tekrar ağırlamaktan mutluluk duyarız