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Reviews of Sultan Palace Hotel

3.5 out of 5
Sultan Palace Hotel
Kucuk Ayasofya Mahallesi Katip Sinan Sok, No:38, Istanbul, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 51 out of 154 reviews" "
Rating 8 - Good. 52 out of 154 reviews" "
Rating 6 - Okay. 26 out of 154 reviews" "
Rating 4 - Poor. 12 out of 154 reviews" "
Rating 2 - Terrible. 13 out of 154 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

iva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guy was AMAZING and very Helpful
Stayed 1 night in Apr 2024

2/10 Terrible

Marius

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most filthy hotel. Needs an upgrade on everything. Toilet broken and brown. Stuck inside because handle was broken. Took pictures but no option to add. AVOID.
Stayed 2 nights in Sep 2023

8/10 Good

Muhammad

Stayed 1 night in Apr 2023

2/10 Terrible

H A Abed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go back again
The room was clean, but the customer service was terrible. I ordered a cap to the Airport and the management denied that I paid them the cap fee. Very aggressive and arrogant people.
Stayed 3 nights in Jan 2023
Response from manager on 27 Feb 2023
The problem you have experienced is not related to the hotel. The transfer you purchased from expedia is an expedia-related issue, so we cannot help.

10/10 Excellent

Homer, SCHUYLER

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 17 nights in Sep 2022
Response from manager on 11 Oct 2022
thank you

2/10 Terrible

amjad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Stain on bed Air condition not working No left I had to go to the fourth floor The mini bar fridge not working Very Noisy There are not friendly and there are lying about their property and they are not friendly at all I don’t recommend it for anyone they said they speak English but they are not it’s hard to communicate
Stayed 1 night in Jul 2022
Response from manager on 14 Aug 2022
yorumlar gerçeği yansıtmıyor

10/10 Excellent

Liam, Newcastle Upon Tyne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Jun 2022
Response from manager on 24 Jun 2022
Thank you very much for taking the time to write about our property.

8/10 Good

Bertha Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated in the European side of Istanbul with all the main sites within walking distance. However the hotel is situated in a very small road and not properly sign posted. We spent almost an hour trying to find the hotel as the roads are all very similar. The property itself was clean and spacious which is all we needed for our short stay.
Stayed 3 nights in May 2022
Response from manager on 9 Jun 2022
Thank you very much for taking the time to write about our property.

2/10 Terrible

Malek

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service, Unfriendly and opportunistic owner, misleading photos, No hot water in some rooms, very small size rooms, High windows; cant see outside views. You can here other people from your room Look like you are in a prison. Not recommended at all
Stayed 28 nights in Apr 2022
Response from manager on 19 Jul 2022
The pictures on our website are exactly the hotel pictures. It is not right to give such false information. The reservation you have made is the economy room. If you had paid 10 € extra and bought a standard room, you would not have faced such a situation, we are sorry for this situation.

6/10 Okay

yacoob

Liked: Cleanliness
Good clean but will charge you for everything even a cup of coffee
Stayed 7 nights in May 2022
Response from manager on 19 Jul 2022
Even a coffee is chargeable as reservations are not all inclusive. unfortunately

2/10 Terrible

Malek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Apr 2022

8/10 Good

Furqaan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large enough rooms, thin walls unfortunately so if youre placed next to a family with a young child then lord have mercy on you. Great water pressure in the shower. Comfortale beds and tv worked although didnt watch much. The front desk where helpful even though they didnt speak much english we got round that by using google translate. Close enough location to the main tourist attractions.
Stayed 5 nights in May 2022
Response from manager on 15 May 2022
Thank you very much for taking the time to write about our property.

10/10 Excellent

balal

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location owners are two brothers daka his name very professional will stay again
Stayed 3 nights in Mar 2022
Response from manager on 24 Mar 2022
Thank you very much for taking the time to write about our property.

6/10 Okay

Jonathan

Not far from main attractions.
Stayed 3 nights in Feb 2022
Response from reception on 13 Feb 2022
Thank you very much for taking the time to write about our property.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021
Response from MANAGER on 12 Sept 2021
thank you

10/10 Excellent

hasan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from MANAGER on 12 Sept 2021
thank you

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The owner/ manger has great personality and tires best to make your stay enjoyable. Location is very convenient and walking distance to anywhere Recommend this place. Loved the place and the room terrace over looking the see side
Stayed 23 nights in Mar 2021

2/10 Terrible

NOMAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Lubeyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Everything was so close by the room was clean. The staff were lovely
Stayed 5 nights in Nov 2019
Response from Manager on 16 Jan 2020
Thank you very much for taking the time to write about our facility.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
the location was excellent as was the view from the terrace. the walls were paper thin and you could hear people on the street as well as the other rooms, even when they were in the shower. breakfast was disappointing and doesn't include anything to drink you have to pay additional if you want coffee. next time I would just go to one of the many restaurants that are close by for breakfast. for the price i'd definitely stay here again the location was perfect. also, the day attendant was sleeping on the couch in the lobby every time I saw him. I never saw him awake. the man that was there at night was very kind.
Stayed 5 nights in Nov 2019
Response from manager on 5 Dec 2019
Thank you very much for taking the time to write about our facility.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I liked the stay in the place, it is clean but not excellent on this site, but everyone there is kind and nice in dealing. Thank them for hosting me.
Stayed 20 nights in Sep 2019
Response from MANAGER on 9 Oct 2019
Thank you very much for taking the time to write about our facilities.

10/10 Excellent

pedro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank Istanbul ,I be back
this was a very spacial trip an glad that i has able to stay in Sultan palace Hotel ,super location very close to must places you want to go ,staff very polite and friendly ,will help u will all your needs.
Stayed 2 nights in Sep 2019
Response from MANAGER on 13 Sept 2019
Thank you very much for taking the time to write about our facility.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice pool.
Stayed 1 night in Jul 2019
Response from manager on 5 Aug 2019
Thank you very much for taking the time to write about our facilities.

8/10 Good

Fawod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, beautiful view on the terrace. Good location, about 5 minute to the Aya Sofya and blue mosque. Receptionists were extremely nice, had a bit of a language barrier because he didn't speak english but thank god for google translate.
Stayed 1 night in Jul 2019
Response from manager on 5 Aug 2019
Thank you very much for taking the time to write about our facilities.

6/10 Okay

Verified traveller

Travelled with partner
The owner is always helpful and made us feel welcome when he was there. Which is why we always went back. However I think standards a slipping unfortunately. Overall it’s an average hotel.
Stayed 10 nights in Jun 2019
Response from manager on 29 Jun 2019
We're sorry we couldn't do our best to please you because we are having a very busy season

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my time here very close to attractions and public transport and restaurants. Room was fine and big enough, I would recommend this hotel.
Stayed 4 nights in May 2019
Response from bahadir on 9 Jun 2019
Thank you very much for taking the time to write about our facilities.

6/10 Okay

Mani, UK

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Some of hotel room has sea view & next to mosque. Its in Sultanahmet good location which is close to Haga Sofia/blue Mosque. Room doesn't even had complimentary Tea/Coffee facility. Also, Air conditioning was kept off and in-spite-of me asking It wasn't switched -on until full summer is on. Very basic breakfast. Had issues with shower which was fixed in 2days. Room was very small as per double bed standard & for the price what we paid.. Its budget sort of hotel.
Stayed 5 nights in Apr 2019
Response from manager on 3 May 2019
THANKS

10/10 Excellent

amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite the hotel is not in a nice location, but the service cleaness amenities etc were excellent.
Stayed 3 nights in Mar 2019
Response from manager on 3 May 2019
THANKS

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good/Bad
Good; Great location, great Veiw from the balcony, price of the room Bad; Front desk staff was lazy, room was very noisy, the laundry service brought my cloths back wet. Fyi, the site states they have laundry facilities (they are not for guest use).
Stayed 4 nights in Feb 2019
Response from manager on 13 Feb 2019
THANK YOU

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staff, i really enjoyed my stay at the hotel.
Stayed 2 nights in Jan 2019
Response from manager on 30 Apr 2019
THANKS

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Not bad location but the room was very noisy
Stayed 3 nights in Nov 2018
Response from manager on 30 Nov 2018
THANKS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Well maintained and clean hotel. Good sized room. Roof terrace was closed when I stayed, but my room had a nice view.
Stayed 2 nights in Nov 2018
Response from manager on 23 Nov 2018
THANKS

6/10 Okay

Nidhal

Disliked: Staff & service
The hotel on the hill for me was very bad experience because all up & down it is no far from CENTRE but really I suffered going out and back to hotel , and there is stairs in the enterance to walk up and down all street is hill so was very tiring to me , despite of the room too small but very clean every day cleaning
Stayed 8 nights in Jul 2018
Response from manager on 10 Aug 2018
Thank you very much for taking the time to write about our facilities.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Adventure within an adventure
Overall the stay was tolerable but I definitely would never stay again. The view from the roof top is very pretty but the neighborhood is not. The service was good by the hotel staff but everything was an up charge, 25 lira for breakfast 25 for parking 25 for breathing its ridiculous. The walls echoed everywhere which meant we heard everything the other guested did on our floor including the doors slamming. The in room refrigerator didn't work neither did the bathroom vent fan.
Stayed 3 nights in Jul 2018
Response from manager on 7 Aug 2018
breakfast and autopaark fee on the internet site 5 euro we did not charge any extra. the minibars and our fans were working and we could arrange to ask for help. we could not control because hotel of density Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness
Good value, but not the most friendly staff
The A/C was broken upon my arrival and while the staff gave me a room with a fully-opening door to the outside, it was simply too hot to sleep and the staff weren't terribly concerned with my comfort when I asked about the situation. My second night, with a repaired A/C, was definitely better, but the hotel is still not a top-notch place. The staff wasn't the most friendly and made it seem like I was imposing on them whenever I said 'hello.' For the price, it was acceptable if you want to be in that location.
Stayed 2 nights in May 2018
Response from manager on 9 Jun 2018
THANKS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel in Sultanahmet
Nice, clean hotel in a very central location. Great breakfast. Very nice university student Ahmed at the reception. Very friendly staff. Thanks for the hospitality!
Stayed 8 nights in Apr 2018
Response from manager on 19 Apr 2018
Thank you very much for taking the time to write about our facilities

10/10 Excellent

SITI NORANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing stay,comfort & the staff was very helpful.
Stayed 3 nights in Jan 2018
Response from bahadır on 1 Feb 2018
thank you

10/10 Excellent

Matthew , Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Great location and close to the Blue mosque. The hotel staff were really helpful and the night manager really went above and beyond to help. I had a really great time, the room was amazing with a great view over the sea of Marmara. I really could not fault this hotel in anyway and the value was amazing. I would definitely return to this hotel when I come back to Istanbul
Stayed 2 nights in Nov 2017
Response from general manager on 15 Nov 2017
Thank you very much for taking the time to write about our facilities.

8/10 Good

Ali

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2017
thank you for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Perfect.........................................................

6/10 Okay

natalie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not the best but sufficient
Good location. No one speaks english. Owner will try to rip you off. Staff is friendly. Clean room. Bad lighting. Needs breakfast upgrade

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
average hotel
hotel is located near toram station and sightseeing places but just on the bottom of high steels, you need to climb up and down to go anywhere. Breakfast was average, room was clean. Not bad for the price.

8/10 Good

Jan, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small Room Near Blue Mosque
The room was rather cramped but otherwise the hotel was good. Breakfast provided tasty food, though the offerings remained unchanged every day. Staff were helpful, even those who could not understand English. The location, a short walk from the Blue Mosque, was excellent.

6/10 Okay

Verified traveller

Disliked: Room comfort
Sultan swings almost...
Fair hotel for the price. Traditional style with breakfast. Close to main sites with nice terrace views. Location at the bottom of a hill will improve your fitness.

10/10 Excellent

william, cozumel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great view
Close to tourist sites......great view from rooftop terrace

10/10 Excellent

Geoff, Crete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located for the historical sites
We had a very pleasant experience in Turkey, thanks in part thanks to this hotel, from the moment we arrived to the moment we left after 7 days. The hotel arranged a minibus to pick us up at the Ataturk airport which took us directly to the hotel, and again to take us back to the airport at the time we wanted so no time was wasted (we paid extra for this but it was well worth the moderate cost for both directions which saved us lots of hassle if we had to find our own ways, however you can get cheaper transfers by tram and bus if you search them out). They also let us print out boarding passes on their computer and printer. The location of the hotel was perfect for us to see the main sites on the Golden Horn and to explore further afield using the various means of efficient public transport (bus, tram, metro or ferry, all of which can be taken with a very convenient and cheap electronic ISTANBULCARD).

6/10 Okay

Verified traveller

Sultan Palace
Location is close to many of the tourist attractions. Hotel is a good value for the price.

10/10 Excellent

Dani, Kansas City, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
The place was not large, but the people were courteous, the rooms clean, and the free breakfast incredibly delicious. The breakfast was a huge spread of fresh fruits, olives, meats, cheeses, breads, and much more. Would definitely recommend.

10/10 Excellent

Faraz family, Bradford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!!!
Family run hotel. Staff always willing to help. This was our 2nd stay. We would go again if we could and would recommend to anyone. Hotel is at the bottom of the hill but 5-10 mins away from Blue Mosque and other sights.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to attractions
Good location, near Blue mosque. However rooms are small. Good spread for breakfast.