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Reviews of Sofitel Istanbul Taksim

5 out of 5
Sofitel Istanbul Taksim
Gumussuyu Mah, Siraselviler Cad No 13, Istanbul, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 119 out of 192 reviews" "
Rating 8 - Good. 29 out of 192 reviews" "
Rating 6 - Okay. 11 out of 192 reviews" "
Rating 4 - Poor. 16 out of 192 reviews" "
Rating 2 - Terrible. 17 out of 192 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Abdul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I reserved 2 rooms because of my previous good experience but this time they gave us 2 room in the basement because they said no room in the main building. I didnt like the basement rooms.

8/10 Good

Clarke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ertugrul Erduran on 3 May 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 Good

Clarke

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great looking hotel with a comfortable living space. Very easy walk (1min) to central tourist area. Felt very safe with hotel security at all entrances. Cons: hallway periodically had a funky odor, bar area is not really a bar. Room was hot A/C could not always keep up. I would stay again.
Response from Ertugrul Erduran on 3 May 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

8/10 Good

Nikoloz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ertugrul Erduran on 7 Apr 2024
Dear Nikoloz,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ertugrul Erduran on 14 Mar 2024
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Simon

Stayed 1 night in Feb 2024
Response from Ertugrul Erduran on 25 Mar 2024
Dear Mr. Simon,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Excellent

Aamna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent stay from beginning to end. Got a lovely suite upgrade, the extra space with a toddler was very helpful. Great service throughout the hotel, beautiful spa
Stayed 5 nights in Feb 2024
Response from Atil SERAN on 4 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of front Office

10/10 Excellent

MUGABO

Liked: Property conditions & facilities
It is in the city center
Stayed 3 nights in Feb 2024
Response from Atil SERAN on 17 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERAN Director of front Office

10/10 Excellent

CARLOS, SAN JUAN PUERTO RICO

Stayed 3 nights in Jan 2024
Response from Ertugrul Erduran on 25 Mar 2024
Dear Mr. Carlos,We very much appreciate your review regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ertugrul ErduranGuest Experience Supervisor

10/10 Excellent

abdelsalam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Atil SERAN on 13 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of front Office

10/10 Excellent

Saad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and perfect staff
Stayed 8 nights in Dec 2023
Response from Atil SERAN on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Excellent

Rozina

Stayed 4 nights in Jan 2024
Response from Atil SERAN on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

8/10 Good

Chiew Kwong

Stayed 4 nights in Dec 2023
Response from Atil SERAN on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Excellent

Hamza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel is situated centrally in Taksim square and allows accessiblility in walking all around Taksim square to Galata Tower. Kaan, the concierge person is very knowledgeable and a great guide for all types of travelers.
Stayed 3 nights in Dec 2023
Response from Atil SERAN on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of Front Office

10/10 Excellent

Bobby

Stayed 4 nights in Nov 2023
Response from Atil SERAN on 29 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

6/10 Okay

Anas

Travelled with group
Disliked: Staff & service, amenities
Service quality went down in general compare to 2022, the room was not clean when I checked in, the coffee machine was out of service, I have been ignored when I request for change it, some stuff were rude but most were friendly.
Stayed 2 nights in Nov 2023
Response from Atil SERAN on 29 Dec 2023
Dear Mr.Anas,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Excellent

Aylin

Stayed 7 nights in Nov 2023
Response from Atil SERAN on 29 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excellent

Nizar

Stayed 4 nights in Nov 2023
Response from Atil SERAN on 29 Dec 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excellent

CHENG-CHU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨方便友善的酒店
地點方便逛街或到新區景點。 Superior room 夠大而且服務好。最棒的是早上班到達，約10點多就讓我們三個房間都checkin。
Stayed 2 nights in Nov 2023
Response from Atil SERAN on 14 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excellent

Diana

Stayed 3 nights in Oct 2023
Response from Atil SERAN on 14 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

8/10 Good

Juan Carlos

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is great but not the service, the service it’s not 5 stars corresponds at 3 stars.
Stayed 3 nights in Oct 2023
Response from Atil SERAN on 14 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANDirector of the Front Office

2/10 Terrible

Huda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my worst experience so far! I booked for 8 days there and for the 5 nights they let me sleep in the bottom floor bedrooms, there was so much noise and I kept thinking someone is gona come in! I asked for a one bed and they gave me two stuck together aftwe I paid for a one bedroom and then he also said in check in “that elevator is only for higher members booked suits we have another elevator that goes to the normal rooms you booked in and that was by the side door next to the cleaners stuff room. I also meet some confusing staff when we call the downstairs and one person says one thing and the other says another! I paid $400 aud per night! That’s not cheap and to be treated like that and be not cared for as much as what I saw them doing to others is embarrassing and unfair! Save your money and don’t book this hotel!
Stayed 9 nights in Oct 2023
Response from Atil SERAN on 23 Oct 2023
Dear Mr/Mrs Huda,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stylish hotel in Taksim close to all
Very stylish hotel in the heart of Istanbul. Walking distance to many famous spots including galata tower. The staff was very helpful and accomodating and lenient with late checkout. I will def stay here again.
Stayed 2 nights in Oct 2023
Response from Atil SERAN on 19 Oct 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atil SERAN Director of the Front Office

10/10 Excellent

najwan simri

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 5 nights in Sep 2023
Response from Atil SERAN on 5 Oct 2023
Dear Najwan Simri,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

6/10 Okay

FARHANA A

Travelled with family
Liked: Cleanliness
Over priced
I booked a suite, but it was seriously over priced. Room was inconvenient, unnecessarily decorated , living area was full of furniture bit difficult to walk .
Stayed 1 night in Sep 2023
Response from Atil SERAN on 21 Sept 2023
Dear Farhana,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

8/10 Good

Rana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at Sofitel upgraded us to a better room
Stayed 1 night in Aug 2023
Response from Atil SERAN on 21 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

10/10 Excellent

Ravinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the Sofitel Taksim. All the staff were very helpful and courteous. We would like to especially thank Kaan (concierge) for great recommendations. He is very knowledgeable and a great asset to Sofitel.
Stayed 4 nights in Aug 2023
Response from Atil SERAN on 21 Sept 2023
Dear Ravinder,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of the Front Office

2/10 Terrible

David, North Hollywood

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I travel frequently and this property is definitely not a 5 star. Upon arrival Arman at front desk checked us in. I let him know that we were staying there for our 5th year anniversary and he told us that the hotel had upgraded us to a “Luxury suite”. We were pleased and I gave him $20 American Dollars tip as our appreciation which is a lot of money in Turkey. Upon walking in the room, we looked out at we literally had the view of a sling dog building’s roof. I have a picture which I can’t post here. We complained and were told that currently they were sold out and for us to wait a day. My lady checked online and noticed all types of rooms were still available which means they lied. Next day I kept calling Arman and he kept brushing me off so I went to front desk and asked for the manager and after waiting about 7 minutes Salim came out and I expressed my concern, he rolled his eyes and said but we have you the luxury room and I showed him a picture of our view and said that is luxury about this. Anyways he didn’t do anything g for us and made us keep the same ugly room. I have stayed in Sofitel at several countries. Issue is not the hotel it’s its employees they have there. Arman and Salim need to work at a motel not Sofitel.
Response from Atil SERAN on 21 Sept 2023
Dear David,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Excellent

Sameeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Aug 2023
Response from Atil SERAN on 20 Aug 2023
Dear Guest,Thank you very much for your great points shared.Best Regards,Atil SERANDirector of the Front Office

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend not staying at this property. They lack customer service and are rude to their guest. I had an issue with guest service walking into my room as I’m naked and when Im yelling at the guy to get out he’s still there talking to me. I went to the front desk to let them know and they said they follow up never did when I brought it up again they had forgotten and nothing was ever resolved
Response from Atil SERAN on 20 Aug 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANDirector of the Front Office

10/10 Excellent

Joe

Stayed 2 nights in Jul 2023
Response from Atil SERAN on 21 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atil SERANDirector of the Front Office

4/10 Poor

Shahriar

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Atil SERAN on 12 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

8/10 Good

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities
Shop
Stayed 1 night in Jun 2023
Response from Atil SERAN on 19 Jun 2023
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Atil SERAN Director of Front Office

6/10 Okay

Mohamed

Liked: Staff & service
Stayed 3 nights in May 2023
Response from Atil SERAN on 12 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

10/10 Excellent

Lasha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful and friendly staff.
Stayed 4 nights in May 2023
Response from Atil SERAN on 12 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

2/10 Terrible

Raeesa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Won’t stay here again
Service for a 5 star hotel was really bad. At breakfast they run out of basics like bread and yoghurt. Orange juice is artificial. Not 5 star standards at all.
Stayed 4 nights in Apr 2023
Response from Atil SERAN on 12 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

10/10 Excellent

Eissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel at center of Taksim. Staff were friendly and attentive to all requests. I got a free upgrade to a suite. Overall highly recommended 👍
Stayed 4 nights in Apr 2023
Response from Sofitel Istanbul Taksim on 2 May 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Atil SERANFront Office Director

2/10 Terrible

Nihad

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 6 nights in Apr 2023
Response from Atil SERAN on 12 Jun 2023
Dear Nihad,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANFront Office Director

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Sofitel Istanbul Taksim on 19 Apr 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of Front Office

10/10 Excellent

Charanjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2023
Response from Sofitel Istanbul Taksim on 19 Apr 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANDirector of Front Office

10/10 Excellent

Nataly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent fantastic clean hotel plus great spa
Fantastic hotel very clean , very hospital and friendly staff, accommodated our extension and kept us in same room making us stay a whole week instead of only two nights. Will definitely be back. Concierge team and reception front desk manager Mr Atil have been great making our stay best. Spa was great Joanna gave us best massage and Turkish bath
Stayed 4 nights in Mar 2023
Response from Sofitel Istanbul Taksim on 3 Apr 2023
Dear Nataly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atil SERAN Front Office Director

10/10 Excellent

Abhinav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly one of the best locations - the hotel is literally ON Taksim Square. 10 steps from Istiklal Street, a gazillion food & cafe options. 3 mins walk from the Metro and Tram as well. Very convenient location.
Stayed 3 nights in Jan 2023

10/10 Excellent

Hadiza

Stayed 1 night in Dec 2022
Response from Engin Alper Assit. Front Office Manager on 9 Dec 2022
Dear Guest,Warm greetings from Sofitel Istanbul at Taksim.Thank you very much for your responses to our survey about your recent visit to the our hotel.We love to see you in our property.Kind Regards,

10/10 Excellent

Hasan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 1 night in Nov 2022
Response from Engin ALPER, Assit. Front Office Manager on 9 Dec 2022
Dear Mr. Hasan,Warm greetings from Sofitel Istanbul at Taksim.Thank you very much for your responses to our survey about your recent visit to the our hotel.We love to see you in our property.Kind Regards,

4/10 Poor

Nicole

6/10 Okay

hala ali jamal eddine

Stayed 4 nights in Oct 2022

10/10 Excellent

Dina, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff, clean suites & luxury king room was also spacious Right in the center of taksim square 15min walk to grand bazaar 30min drive to Hafida Sofia & blue mosque
Stayed 2 nights in Oct 2022
Response from Sofitel Istanbul Taksim on 25 Oct 2022
Dear Dina,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANFo Manager

4/10 Poor

Irshaad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst Service in Turkey
New hotel in a fantastic location. Ultimately, could have been a really wonderful experience were it not for the PATHETIC service. From the Managers to the breakfast staff, just a really poor experience. Some complaints: 1. Service at Breakfast is the worst I've ever experienced. 3-star quality 2. Managers are rude and unhelpful 3. Porters and Security are rude and unhelpful The location and rooms are very nice. The service makes you want to book elsewhere.
Stayed 4 nights in Sep 2022
Response from Sofitel Istanbul Taksim on 25 Oct 2022
Dear Irshaad,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANFront Office Manager

6/10 Okay

Oron

Liked: Property conditions & facilities
Disliked: Cleanliness
They don’t clean good the rooms Room service not good
Stayed 4 nights in Oct 2022
Response from Sofitel Istanbul Taksim on 25 Oct 2022
Dear Oron,Thank you for taking the time to tell us about your experience at the Sofitel Istanbul Taksim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atil SERANFront Office Manager

10/10 Excellent

Ozlem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff at check in. Bell boys and housekeeping staff were also fantastic.
Stayed 4 nights in Sep 2022
Response from Sofitel Istanbul Taksim on 5 Oct 2022
Dear Ozlem,We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atil SERANFront Office Manager