Exterior

Reviews of Royal Inci Airport Hotel

Royal Inci Airport Hotel
Kartaltepe Mah Sadik Sok No: 8, Küçükçekmece, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 238 out of 636 reviews" "
Rating 8 - Good. 201 out of 636 reviews" "
Rating 6 - Okay. 94 out of 636 reviews" "
Rating 4 - Poor. 47 out of 636 reviews" "
Rating 2 - Terrible. 56 out of 636 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
لم تعجبني الخدمة و الغرف جدا سيئة و متسخة واسلاك الكهرباء ظاهرة من الجدران
Stayed 5 nights in Dec 2023
Response from ÖN BÜRO EKİBİ - FERİDE ÇETİN on 7 Jan 2024
Hello Ahmad, first of all, we would like to thank you for being kind enough to evaluate us, we would have expected you to inform us of the negativities you mentioned, in the worst case scenario, we would have changed your room for you and wanted to alleviate your inconvenience, thank you anyway, take care of yourself, have a good day.Royal İnci Hotel

6/10 Okay

Mohamed

Disliked: Staff & service
Stayed 8 nights in Dec 2023
Response from Front Desk office on 9 Jan 2024
Hello Mohammed, first of all, thank you very much for being kind enough to evaluate us. You left a negative feedback, we really wondered why, it would have made everyone happier if you reported this problem to us when a problem occurred and we solved it quickly, but thank you for your sincerity, we will invite you to our hotel for another stay. We would love to see you, take care.Royal İnci Hotel

4/10 Poor

Jessica

Internet sucked area was a little sketch
Stayed 8 nights in Dec 2023
Response from Front Desk office on 27 Dec 2023
Hello Jessica, first of all, thank you for sparing your important time to comment on us. Talking about your problem, we could have solved this problem. At worst, we wish we could change your room and give you a better experience. Thank you for commenting, have a good day.Royal İnci Otel Office Team

10/10 Excellent

khalequr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Overall Hotel is very good. Specially STAFF of the hotel is very good.they are very friendly and specially they know English.
Stayed 2 nights in Oct 2023
Response from Front Office Team on 9 Nov 2023
Hello Dear khalequr, please accept our sincerest gratitude for choosing our establishment and taking time for fantastic rating about our hotel through Expedia. appreciated. it is great honor for us having you as valueble guest in our hotel. we are as Royal İnci Hotel group strive to provide comfortable stay to all guest during they stay and will continue our service to reach maximum level of quality. we are thrilled that our, staff and service could meet your expectation. we can not thank you enough for your generous review. hope we could accommodate you as esteemed guest agin in the future visit with another exceptional excperience. you are welcome at anytime. stay in good health and we wish you all the best. Royal İnci Hotel Best Regards

2/10 Terrible

Saelee

Stayed 1 night in Nov 2023
Response from Front Office Team on 11 Dec 2023
Hello Dear Saelee,thank you for choosing our establishment, As Royal Inci Hotel group, we are always trying to provide a comfortable stay to all our guests and we will continue our services to reach the maximum level of services. we really don't know about this rate and what was the reason he gave us. but there is something we don't deserve for this.At least as the hotel staff, we wanted to help you upgrade your room and stay in a more comfortable, spacious room in order to prepare the best experience for you. Sincerely.

10/10 Excellent

nawal

Stayed 2 nights in Sep 2023
Response from Front Office Team on 28 Oct 2023
Hello Dear Nawal, thank you so much for choosin our establishment and taking time for rating about our hotel through Expedia. it is great honor for us to having you in our hotel. we are as Royal İnci Hotel group always try to provid comfortable stay to all guest and will continue our services to reach the maximum level and your satisfaction is so important to us. hope we could accommodate you agin in the future visit with better experience. you are welcome at anytime. we wish you all the best, Royal İnci Hotel Best Regards

8/10 Good

h

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 13 nights in Jul 2023
Response from ÖN BÜRO EKİBİ - FERİDE ÇETİN on 25 Aug 2023
Hello Dear Hassan Balkouch , thank you so much for choosing our establishment and taking time for fantastic rating about our hotel through Booking. appreciated. it is great honor for us having you as valueble guest in our hotel. we are as Royal İnci Hotel group strive to provide comfortable stay to all guest and will continue our service to reach maximum level of quality. we are thrilled that our staff and service, could meet your expectation. we can not thank you enough for your generous review, hope we could accommodate you as value guest agin in the future visit with another exceptional excperience. you are welcome at anytime. stay in good health and we wish you all the best. Royal İnci Hotel Best Regards

10/10 Excellent

Montaser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hoel. Central location and an excellent
Stayed 1 night in Jul 2023
Response from ÖN BÜRO EKİBİ - FERİDE ÇETİN on 1 Aug 2023
Hello Dear Montaser Haj , thank you so much for choosin our establishment and taking time for fantastic rating about our hotel through Booking. we are thriled that you liked our team and services. we are happy as well that our location made it convenience stay for you. we are as Royal İnci Hotel group always try to provide maximum comfort to all guest durig they stay and your satisfaction is so important to us. Thank you again for your generous review and hope we could accommodate you as value guest agin in the future visit. you are welcome at anytime. we wish you all the best, Royal İnci Hotel Warm Regards

10/10 Excellent

Ouafaa, gaffney

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from ÖN BÜRO EKİBİ - FERİDE ÇETİN on 12 Jul 2023
First of all, thank you for your kindness and kind comment. We do our best to provide the best accommodation experiences for our guests. Thanks to your feedback, we will continue to improve ourselves. We hope to see you again. Stay well. See you later. ROYAL INCI HOTEL

6/10 Okay

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like it. Smell was not good. Small street. Towels were not OK. Bed was OK.
Stayed 3 nights in Jun 2023
Response from ÖN BÜRO EKİBİ - FERİDE ÇETİN on 27 Jun 2023
Thank you for bed comment. As Royal İnci Hotel family, we continue to improve ourselves thanks to your feedback. We are glad that you enjoyed your stay. Remember that we will always be here to serve our guests. We hope to see you again. We were honored. Best regards. ROYAL INCI HOTEL

2/10 Terrible

michelle

Disliked: Staff & service, amenities, property conditions & facilities
Cockroaches filthy room amenities didn’t work didn’t stay
Stayed 3 nights in Apr 2023
Response from ÖN BÜRO EKİBİ - FERİDE ÇETİN on 7 Jun 2023
Dear, for all the bad things you've been through during your stay with us.We are always here for you.You are right about cockroaches, I can't say anything, we had such a misfortune, but spraying is carried out regularly in our hotel, as you said, we tried to eliminate it quickly.

6/10 Okay

Jermaine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in a good area with access to a convenience store, transport, and many places to shop locally. However, at various times throughout the day and night there would be a strong smell of cigarette smoke coming into the room. It was difficult to work out if it was coming through the ventilation or from the hallway. As non smokers, this was very uncomfortable. My wife was really looking forward to utilizing the Spa, but it was unfortunately closed during the 6 days we stayed. The receptionist recommended a nearby hotel for the Spa treatment, which was very nice (we were momentarily tempted to switch hotels). The staff were very responsive to help with any queries we had. For the price we paid, my overall rating is OK.
Stayed 5 nights in Apr 2023

6/10 Okay

Robert

Liked: Property conditions & facilities
Disliked: Cleanliness
Only miniature comforter was available in the room during what is still winter season even though they have an efficient and modern hvac system, at least in my room it was. Cudos to them for really abiding by their advertised 24/7 front desk operations. That was the best thing ever to me.
Stayed 1 night in Feb 2023
Response from ÖN BÜRO EKİBİ - FERİDE ÇETİN on 28 Mar 2023
First of all, we would like to thank you for your nice comment and kindness. There is already air conditioning in the rooms, there is no need for such big duvets. We always work for the better. We are always with you. As the ROYAL İNCİ family, we are very pleased to meet you. We are always trying to improve ourselves. We are always here, hope to see you again :)

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from ÖN BÜRO EKİBİ - FERİDE ÇETİN on 28 Mar 2023
We always work for the better. We are always with you. As the ROYAL İNCİ family, we are very pleased to meet you. We are always trying to improve ourselves. We are always here, hope to see you again :)

10/10 Excellent

Osman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was the best I like it
Stayed 18 nights in Dec 2022

8/10 Good

Mohamad Alaa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and service
Stayed 2 nights in Dec 2022
Response from Hüseyin Çetinkaya on 12 Jan 2023
Dear guest, we are always here for you. We're sorry if we gave you a bad experience, but we want to resolve this issue. If you can change your guest perspective, we can offer you 1 free day at our hotel. These things are very important to us. Thanks for everything.

10/10 Excellent

Wazirgul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great costumer service always helpful and respectful people. The hotel is great the bathroom and the shower is excellent. Always enjoying staying there.
Stayed 3 nights in Nov 2022
Response from Front Office Team on 13 Nov 2022
Thank you for being with us and leaving a good review! Glad to meet you.

4/10 Poor

Ashiru

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Laughable really
Stayed 1 night in Sep 2022
Response from Front Office Team on 21 Sept 2022
Dear {Guest},Thank you for choosing the {Royal İnci Hotel} for your stay. We sincerely hope that your days here were comfortable and supportive of all of your needs.Please let us know if there are any changes or improvements we can make to any of our services, amenities or policies to better serve you. Please feel free to fill out the feedback card located at the front desk or post suggestions on our website Thank you again and we hope you enjoyed your stay.Sincerely,

2/10 Terrible

Ashraf

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse place ever
This was really a very bad place, dirty and in a bad shape. The pictures on the web I saw were not the room I was in - see my pictures. It took me 3 days to check out and get the remaining balance of what I paid. I should have known when I tried to book and it rejected it until I paid in full.
Stains on carpet
Between the mattress
Broken fridge door
Damages
Stayed 9 nights in Jun 2022

8/10 Good

Bulat, State College

Stayed 1 night in Jun 2022

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jun 2022

6/10 Okay

seyedVahid

Stayed 3 nights in May 2022

6/10 Okay

Igor

Liked: Cleanliness
Disliked: Amenities
Stayed 5 nights in Apr 2022

2/10 Terrible

Arian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old rusty dirty and no keys for the doors.
Stayed 8 nights in Feb 2022

2/10 Terrible

Shivan

Stayed 4 nights in Dec 2021
Response from Hakan Kala on 5 Jan 2022
Yormlarınız için teşekkürler

10/10 Excellent

Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Hakan Kala on 4 Jan 2022
Yorumlarınız için teşekkürler

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price!
At checkin, you're greeted by a staff who will assist carrying suitcases all the way to my room. My room is good though might have some work on with some wallpaper torn ish. You won't get any TV Channels so instead you will get Turkish radio stations just to let future foreign customers know. The view I don't like because my view has a garage try to make a bit of noise and early hours in the morning but it didn't bother me that much. Bathroom is clean and modern! Be warned, you might hear neighbours snoring & crying kids in the night. Thank you very much!
Stayed 6 nights in Nov 2021
Response from Hakan Kala on 19 Nov 2021
Thank you sir for your nice comments.

6/10 Okay

Hamid

Stayed 3 nights in Nov 2021
Response from Hakan Kala on 19 Nov 2021
Thank you sir for your nice comments.

8/10 Good

Mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Nov 2021
Response from Hakan Kala on 6 Nov 2021
Thank you for your good comments.

6/10 Okay

Atakan

Business traveller
Disliked: Staff & service, property conditions & facilities
Bad
Unfriendly!!
Stayed 9 nights in Oct 2021
Response from Mehmet Osman on 18 Oct 2021
Dear guest, Sorry if we made a mistake. We are here for you. When you want you can call us for a special price for come here again, only for you

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Loved the stuff. Everyone was really nice and helpful.
Stayed 7 nights in Jun 2021
Response from Oğulcan Kara on 23 Jul 2021
Görüşleriniz dikkate alınıp gereği yapılacaktır.Rahatsızlık verdiğimiz için özür dileriz.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most horrible hotel experience I have ever had , the smoking smell is everywhere ,very noisy due to a near car servicing centers , the staff is rude and unhelpful ! I don't recommend this hotel to anyone !!!!
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to say, thank you to all the amazing staff, all the receptionists including Omar who helped us with every little thing we needed. I have no complaints and they made my stay more than amazing. It wasn’t a holiday, it was a stop over due to the pandemic etc and I had to stop over in Istanbul, the price the staff the location everything was beyond amazing! I have never stayed away alone at all this was my first time spending 2 weeks alone and the staff here made me feel so so welcome I will always remember them in my prayers! Thank you so much, Love Sabah x
Stayed 12 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

10/10 Excellent

Wilson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the instalations were wonderfull and personnel very professional
Stayed 3 nights in Feb 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Stayed 15 nights in Jan 2021
Response from Mehmet Osman on 29 Jan 2021
Thanks for choice us, we hope to see you again :)

10/10 Excellent

Recep Hakan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern but cheap
Best value to money hotel
Stayed 1 night in Nov 2020
Response from Mehmet Osman on 11 Dec 2020
İnci Hotel ailesi olarak teşekkür eder yine bekleriz :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Mehmet Osman on 11 Dec 2020
İnci Hotel ailesi olarak teşekkür eder yine bekleriz :)

10/10 Excellent

HOSHAM

Stayed 1 night in Oct 2020
Response from Reception employee on 26 Oct 2020
Thank you for your comments

10/10 Excellent

İlkeryağız, İstanbul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Merhaba, başta olcay bey, olmak üzere tüm çalışanlara çok teşekkür ediyorum. İnanılmaz! her konuda içtenlikle yardımcı oluyorlar. Çözüm bulmaya çalışıyorlar. Odalar çok temiz,yatak çok rahat çalışanlar çok iyi, kibar, bundan fazlası beklenemez zaten bundan sonra kalmak için ilk aklıma gelecek yer olacak.🙏
Stayed 3 nights in Oct 2020
Response from General Manager on 14 Oct 2020
İlker bey merhaba; Öncelikle yorumunuz için teşekkür ederiz. İşletmemizi ve sizin rahatlığınızı her seferinde daha iyi taşımak adına elimizden geleni yapmak için uğraş içindeyiz. Yakında tekrar sizi aramızda görmekten mutluluk duyacağız. Sağlık ve mutlu günler dileriz.

2/10 Terrible

Verified traveller

Stayed 16 nights in Sep 2020
Response from OLCAY ŞEN on 13 Oct 2020
thank you for comments

10/10 Excellent

Ömer Faruk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from OLCAY on 11 Oct 2020
Mr. Omer; Thank for your comments.

10/10 Excellent

A.K., Mönsterås

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and the beds are comfortable. The air conditioning is very strong and can cool the room in a few minutes. The bathrooms were very clean. I had a small problem with the fridge in my room but it still worked. The staff are friendly and will help you with any issues you might have.
Stayed 16 nights in Jul 2020
Response from ömer on 17 Aug 2020
Hello good day . Thank you for your nice thoughts. We will be happy to see you again as soon as possible.

8/10 Good

Oktay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from ömer on 5 Aug 2020
bizleri tercih ettiğiniz için teşekkür ederiz

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Olcay ŞEN on 15 Jul 2020
YAPMIŞ OLDUĞUNUZ PUANLAMALAR BİZİM İÇİN DEĞERLİ. EN KISA SÜREDE SİZİ RAHATSIZ EDEN ÖZELLİKLERİMİZİ DÜZELTECEĞİZ. İYİ GÜNLER DİLERİZ

10/10 Excellent

Salman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, just it should need a taxi to arrive it But good price, good staff
Stayed 2 nights in Apr 2020
Response from Reception employee on 8 May 2020
Thank your for your comments

2/10 Terrible

Mark, Istanbul

Disliked: Staff & service, amenities, property conditions & facilities
As stated on the website, there wasn’t any kettle provided. The internet was probably the slowest I’ve ever had in any hotel I’ve been to.
Stayed 7 nights in Apr 2020
Response from OLCAY on 29 Apr 2020
THANK YOU FOR YOUR COMMENT

10/10 Excellent

Chitralatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at Royal Inci Airport Hotel
Royal Inci Airport hotel is very comfortable and clean. Close to all shopping staff was friendly and accommodating They made me comfortable at home. Recommend for anyone who need a clean quiet place at a budget price. Travelers should know it’s about 45 minutes drive from the Istanbul airport transfers available from the hotel. If not public transport options are there too according to the hotel staff.
Stayed 1 night in Mar 2020
Response from Reception employee on 22 Mar 2020
THANK YOU FOR YOUR COMMENTS. SEE YOU NEXT TİME

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
I stay overnight in turkey i have too catch connect flight this evening
Stayed 1 night in Mar 2020
Response from Reception employee on 10 Mar 2020
Dear Tanya; Thank you for your comment.

10/10 Excellent

Nuri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time in hotel. They were so helpfull thank you for good service
Stayed 4 nights in Feb 2020
Response from Reception employee on 15 Feb 2020
Thank you for your comment.