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Reviews of Point Hotel Taksim

5 out of 5
Point Hotel Taksim
Topcu Caddesi No.2 Taksim, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 188 out of 505 reviews" "
Rating 8 - Good. 187 out of 505 reviews" "
Rating 6 - Okay. 57 out of 505 reviews" "
Rating 4 - Poor. 27 out of 505 reviews" "
Rating 2 - Terrible. 46 out of 505 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Miray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really great; however, it was very hot inside the room as the AC was not fully working since it was raining the first couple of days we were there and the central heating was on. The cleaning staff were great as well; however, they were very loud in the morning and we were awakened one day because of their loud and chatter. Nonetheless, all in all, the staff is ver friendly and the hotel is amazing.
Stayed 4 nights in Apr 2024
Response from Point Hotel Management on 25 Apr 2024
Dear Miray,Thank you very much for choosing Point Hotel Taksim and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Point Hotel Taksim in the nearest future. Yours sincerely,

10/10 Excellent

Deyab

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service very nice area it’s 5 minutes from taksim Square highly recommend this hotel
Stayed 11 nights in Jan 2024
Response from Point Hotel Mangement on 14 Mar 2024
Dear Deyah, Thank you for choosing Point Hotel Taksim and taking the time to share your experiences. We are absolutely happy to hear that you have thoroughly enjoyed the stay and have been satisfied with the services we provided. We strive to do our utmost to meet and exceed our guest’s expectations. Looking forward to welcoming you back soon. Kindest Regards, Point Hotel Management

6/10 Okay

Shoko

Stayed 6 nights in Mar 2024
Response from Point Hotel Management on 1 Apr 2024
Dear Guest, Thank you for choosing Point Hotel Taksim and taking the time to share your experiences. We are absolutely happy to hear that you have thoroughly enjoyed the stay and have been satisfied with the services we provided. We strive to do our utmost to meet and exceed our guest’s expectations. Looking forward to welcoming you back soon. Kindest Regards, Point Hotel Management

10/10 Excellent

Traveling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and great hotel within walk-in distance to transportation and taksim square as well as very hospitable employees. Warm, friendly, and very helpful
Stayed 1 night in Feb 2024
Response from Point Hotel Management on 22 Feb 2024
Dear Guest Thank you for choosing Point Hotel Taksim and taking the time to share your experiences. We are absolutely happy to hear that you have thoroughly enjoyed the stay and have been satisfied with the services we provided. We strive to do our utmost to meet and exceed our guest’s expectations. Looking forward to welcoming you back soon. Kindest Regards, Point Hotel Management

6/10 Okay

Francesco

Stayed 3 nights in Feb 2024
Response from Point Hotel Management on 23 Mar 2024
Dear Francesco, Thank you for choosing Point Hotel Taksim and taking the time to share your experiences. We are absolutely happy to hear that you have thoroughly enjoyed the stay and have been satisfied with the services we provided. We strive to do our utmost to meet and exceed our guest’s expectations. Looking forward to welcoming you back soon. Kindest Regards, Point Hotel Management

10/10 Excellent

UMIT

Liked: Cleanliness, staff & service, property conditions & facilities
I like
Stayed 1 night in Jan 2024
Response from Point Hotel Mangement on 20 Jan 2024
Dear UMIT, Thank you for choosing Point Hotel Taksim and taking the time to share your experiences. We are absolutely happy to hear that you have thoroughly enjoyed the stay and have been satisfied with the services we provided. We strive to do our utmost to meet and exceed our guest’s expectations. Looking forward to welcoming you back soon. Kindest Regards, Point Hotel Management

8/10 Good

jihad

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is clean
Stayed 3 nights in Dec 2023
Response from Point Hotel Mangement on 18 Dec 2023
Dear Guest, Thank you very much for choosing Point Hotel Taksim and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level. We very much look forward to welcoming you once again at Point Hotel Taksim in the nearest future. Yours sincerely, Point Hotel Management

8/10 Good

Lina

Stayed 2 nights in Oct 2023
Response from Point Hotel Mangement on 8 Jan 2024
Dear Guest,Thank you very much for choosing Point Hotel Taksim and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Point Hotel Taksim in the nearest future. Yours sincerely,Taksim Point Hotel Management

8/10 Good

MHAMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good but…
The access of the lounge was a bit complicated as it was constantly closed, and we had to ask a team member to open it. The last day, the reception called on the phone at least four times (since 10:30 am) to remind that the check out is at 12:00 pm Also, the carpet in the room should be replaced especially for customers suffering from allergy (my case). Nevertheless, the food are good. The team of the restaurant (9th floor) are amazing !
Stayed 3 nights in Nov 2023
Response from Point Hotel Mangement on 6 Dec 2023
Dear Guest, Thank you very much for choosing Point Hotel Taksim and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level. We very much look forward to welcoming you once again at Point Hotel Taksim in the nearest future. Yours sincerely, Point Hotel Management

8/10 Good

Mohamed

Stayed 1 night in Nov 2023
Response from Point Hotel Mangement on 10 Nov 2023
Dear Mohamed, Thank you very much for choosing Point Hotel Taksim and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level. We very much look forward to welcoming you once again at Point Hotel Taksim in the nearest future. Yours sincerely, Point Hotel Management

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from m on 8 Nov 2023
Dear Guest, Thank you for choosing Point Hotel Taksim and taking the time to share your experiences. We are absolutely happy to hear that you have thoroughly enjoyed the stay and have been satisfied with the services we provided. We strive to do our utmost to meet and exceed our guest’s expectations. Looking forward to welcoming you back soon. Kindest Regards, Point Hotel Management

6/10 Okay

Charlotte

Business traveller
Disliked: Staff & service
The only hotel you have to pay to use the gym?!
Disappointing stay compared to other hotels locally - steep steps up to front of property with no ramp for lugagge or support. Was charged ten euros for using the gym (which is poor quality and the hottest room in the hotel) - this is not made clear before booking or at check in. Staff in the gym reception was rude. Rooms were basic but fine.
Stayed 4 nights in Oct 2023
Response from Point Hotel Mangement on 25 Oct 2023
Dear Charlotte,Thank you very much for choosing Point Hotel Taksim and sharing your valuable comments with us.I would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members.We have ramp for luggage and handicaped people left side of the hotel and doormans , vales and bell boy available 24 hours at your services.We look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,

8/10 Good

Mohamed

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Point Hotel Mangement on 17 Oct 2023
Dear Mohamed,I would like to thank you on behalf of our management and colleagues for choosing Point Hotel Taksim and sharing your valuable comments with us.It is our main priority to provide our guests with services that make their stay with us a most enjoyable one. As such, we are very happy to receive your positive feedback and look forward to the opportunity of welcoming you back.Yours sincerely,Point Hotel Managemenet

10/10 Excellent

Ikhlas

Stayed 3 nights in Oct 2023
Response from Point Hotel Mangement on 1 Nov 2023
Dear İhlas, Thank you very much for choosing Point Hotel Taksim and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level. We very much look forward to welcoming you once again at Point Hotel Taksim in the nearest future. Yours sincerely, Point Hotel Management

2/10 Terrible

Saad

Business traveller, Travelled with group
Disliked: Staff & service, amenities
the location was ok, but there are many better options like Marriott and Haytt across the street in the same price.
Stayed 1 night in Sep 2023
Response from Point Hotel Mangement on 2 Oct 2023
Dear saad, Thank you for choosing Point Hotel Taksim and taking the time to share your experiences. We are absolutely happy to hear that you have thoroughly enjoyed the stay and have been satisfied with the services we provided. We strive to do our utmost to meet and exceed our guest’s expectations. Looking forward to welcoming you back soon. Kindest Regards, Point Hotel Management

10/10 Excellent

Tarek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Point Hotel Mangement on 11 Sept 2023
Dear Tarek,Thank you very much for choosing Point Hotel Taksim and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel and staff. Your positive comments further motivate us to take our guest satisfaciton efforts to the highest level.We very much look forward to welcoming you once again at Point Hotel Taksim in the nearest future. Yours sincerely,Point Hotel Management

2/10 Terrible

Wasim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk Staff is rude and disrespectful. They speak over you and don’t want to listen. Hotel wanted to scam me and the family by charging us 10 Euros a person per day to use the gym. Wanted to charge us 5 Euros for hair nets for the pool. Checked my reservation and no mention of extra charges for these facilities. Lack of restaurants in the hotel. Would not recommend this place.
Stayed 4 nights in Jul 2023
Response from Point Hotel Mangement on 10 Aug 2023
Dear Wasim,Thank you very much for choosing Point Hotel Taksim and sharing your valuable comments with us.I would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please rest assured that further to your comments this matter has been discussed and evaluated with all relevant team members.We look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Point Hotel Mangement

10/10 Excellent

Miray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and very friendly staff. Amazing breakfast and great rooms.
Stayed 4 nights in May 2023
Response from FOM on 31 May 2023
Dear MIRAY, Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.Kind Regards

6/10 Okay

Bijan

Liked: Property conditions & facilities
Overall ok, but I wouldn’t reserve a room in there next time
Stayed 2 nights in May 2023
Response from FOM on 30 May 2023
Dear Bijan , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.Kind Regards

6/10 Okay

Dany

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
In fact it is not my first time in point hotel. This time everything was different, there is no air condition in the room and when we asked they talked about about the system is only for hot airflow. They gave me the room 732 where in the early morning 7:30 the room service start to prepare the trolley with too much noise. If a day we was late to leave the room in the morning, we came back to found the coffee and tea putted on the door without changing the cups or even washed it …
Stayed 4 nights in May 2023
Response from Front Office Manager on 25 May 2023
Dear Valuable Guest,As a Point Hotel Taksim Family assures you that your feedback has been noted. Thanks to the clear feedback we are going to give a better service to our following guests and you for your next time.Kind RegardsTolga Subaşı / FOM

10/10 Excellent

Tarek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is the best
Location is excellent. Close to everything.
Stayed 3 nights in May 2023
Response from Point Hotel Management. on 18 May 2023
Dear Tarek , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.

6/10 Okay

fahid

Travelled with group
Disliked: Cleanliness
Stayed 4 nights in Apr 2023
Response from Front Office Manager on 11 May 2023
Dear Fahid, Thank you so much for taking the time to write the review! Please accept my personal deepest apologies about the matter you encountered while you were in our hotel. We really appreciate every feedback we get from our guests . Respectfully,

8/10 Good

MAJID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am satisfied
Stayed 4 nights in Apr 2023
Response from Point Hotel Management. on 25 Apr 2023
Dear Majid , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
Great location, good staff, large rooms, nice modern bathroon, good range of toiletries, free water, coffee and tea everyday. The room was cleaned daily and they offered a great breakfast buffetwithchanges everyday. I would say more 4-star than 5-star though.
Stayed 6 nights in Apr 2023
Response from Point Hotel Management. on 17 Apr 2023
Dear Paul , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.

10/10 Excellent

itzhak

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Point Hotel Management. on 31 Mar 2023
Dear Itzhak, Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.

10/10 Excellent

Walter

Stayed 1 night in Mar 2023
Response from Point Hotel Management. on 24 Mar 2023
Dear Walter , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Good service. Perfect location for airport bus, directly across the road. Food variety limited at hotel lounge.
Stayed 2 nights in Feb 2023
Response from Point Hotel Management. on 1 Mar 2023
Dear Guest, Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.

10/10 Excellent

Saeedh

Travelled with family
Liked: Cleanliness, staff & service
Everything
Stayed 1 night in Jan 2023
Response from Point Hotel Management. on 10 Jan 2023
Dear Saeedh , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey. Point Hotel Management.

10/10 Excellent

Hector, Hawthorne

Stayed 1 night in Nov 2022

8/10 Good

Mohamed

Stayed 2 nights in Nov 2022
Response from Point Hotel Management. on 18 Nov 2022
Dear Mohamed , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.

10/10 Excellent

JOHN, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

2/10 Terrible

ramin

Stayed 16 nights in Oct 2022
Response from Point Hotel Management. on 23 Oct 2022
Dear Ramin , Thanks for choosing Point Hotel Taksim for your staying. Kindly we would like to know the reason of your negative feedback to improve our missing points. Whether you contact us to the Hotel,we would get the chance to know and hope to welcome you back soon. Point Hotel Management.

8/10 Good

Nuria Moyano

Stayed 8 nights in Sep 2022

4/10 Poor

Mohammad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely not a 5star hotel ! Just 4 star quality or maybe less even !
Stayed 4 nights in Sep 2022
Response from Point Hotel Management. on 23 Sept 2022
Dear Mohammad , Thanks for choosing Point Hotel Taksim for your staying. Kindly we would like to know the reason of your negative feedback to improve our missing points. Whether you contact us to the Hotel,we would get the chance to know and hope to welcome you back soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Point Hotel: a Personal Favorite
The Point Hotel is perfect, which is why it's my favorite place to stay whenever I come to Istanbul. The staff are ever so helpful.
Stayed 1 night in Sep 2022
Response from Point Hotel Management. on 21 Sept 2022
Dear Steven , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey. Point Hotel Management.

4/10 Poor

matt

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The place is not as highly rated, breakfast is mediocre and while staff try to be polite and helpful the hotel itself nothing to write home about! Very good for a good night sleep!
Stayed 7 nights in Sep 2022
Response from Point Hotel Management. on 16 Sept 2022
Dear Matt ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Point Hotel Management.

8/10 Good

Ayad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing hotel
Stayed 5 nights in Sep 2022
Response from Point Hotel Management. on 15 Sept 2022
Dear Ayad, Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey. Point Hotel Management.

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay.
Stayed 2 nights in Sep 2022
Response from Point Hotel Management. on 9 Sept 2022
Dear Alessandra , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey. Point Hotel Management.

2/10 Terrible

Azmi

Stayed 4 nights in Aug 2022
Response from Point Hotel Management. on 4 Sept 2022
Dear Azmi , Thanks for choosing Point Hotel Taksim for your staying. Kindly we would like to know the reason of your negative feedback to improve our missing points. Whether you contact us to the Hotel,we would get the chance to know and hope to welcome you back soon. Point Hotel Management.

6/10 Okay

Arafat

Stayed 1 night in Aug 2022

8/10 Good

Fatiha

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property location was so far the best. Staff were friendly.
Stayed 8 nights in Aug 2022
Response from Point Hotel Management. on 12 Aug 2022
Thank you very much for taking the time to rate about Dear Fatiha ,your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warmest Regards from Turkey. Point Hotel Management.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at the Point Hotel! The location of the hotel is within walking proximity to all the restaurants and transportation, especially Havaist, the bus to İstanbul Airport. The staff of the hotel is the most friendly and hospitable and the breakfast has many delicious varieties. Will definitely be staying here again at my next Istanbul trip!
Stayed 2 nights in Jul 2022
Response from Point Hotel Management. on 5 Aug 2022
Dear Evelyn , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey. Point Hotel Management.

10/10 Excellent

lahcen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a perfect location close to everything and very clean
Stayed 8 nights in Jul 2022
Response from Point Hotel Management. on 29 Jul 2022
Dear Lahcen , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey.

2/10 Terrible

Kambiz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In Expedia pool and gym Included but when you are there you should pay extra to use pool or gym. Entering the hotel has ramp for wheelchair but that is impossible a handicap be able to use it.
Stayed 2 nights in Jul 2022
Response from Point Hotel Management. on 26 Jul 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

4/10 Poor

Ammar

Disliked: Staff & service, amenities, property conditions & facilities
Don’t believe what you see on the pictures I was disappointed. They gave me a very bad room on 1st floor after arguments they upgraded me after paying $600 extra Please make sure your reservation is refundable if not you will get stuck like me
Stayed 10 nights in Jun 2022
Response from Point Hotel Management. on 26 Jul 2022
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Waleed

Stayed 12 nights in Jun 2022

10/10 Excellent

Ahmed

Stayed 2 nights in Jun 2022

10/10 Excellent

Sally

Stayed 4 nights in May 2022
Response from Point Hotel Management. on 26 Jul 2022
Dear Sally , Thank you very much for taking the time to rate about your experience at Point Hotel TAKSIM. We are honored having your review&rate. We look forward to see you again. Warm regards from Turkey

8/10 Good

daham

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in May 2022

6/10 Okay

Naser

Stayed 1 night in May 2022