I am writing this review to bring to your attention several serious concerns we experienced during our recent stay at Apple tree hotel, which I believe need to be addressed immediately to ensure the comfort and safety of future guests.
First and foremost, we encountered a bed bug issue in our room. Unfortunately, both I and my children suffered bites, which not only disrupted our stay but also raised serious concerns about cleanliness and hygiene in the room. This is a matter that no guest should have to experience, and we are understandably distressed by it.
In addition, we encountered continuous problems with the Wi-Fi. Despite never having connection issues at other hotels, the Wi-Fi here was extremely unreliable. I reported this problem to the reception staff four times during our stay. While the reception team was courteous and understanding, there was no effective action taken to resolve the connectivity issue. It was disappointing that, despite repeated complaints, there was a lack of acknowledgment of the problem and no resolution.
I trust that these issues will be taken seriously, as they significantly impacted our stay. I would appreciate a response detailing the actions that will be taken to address the bed bug problem and the ongoing Wi-Fi issues, as these are essential to ensure other guests have a safe and comfortable experience.
The only good thing is the reception staff is nice.
